Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

premium issues on android

premium issues on android

hi, i installed spotify on my g7 edge and upgraded to premium but it still says
"free account - go premium"

when i installed it on my pc it says "spotify premium" and it also says that when i check the sub info when logging in to check acc settings.

why dont i get spotify premium on my phone?

Reply
2 Replies

Hello @lanceb1891!

 

Sorry to hear you are having issues with Spotify Premium on your Android device.

 

It may sound simple, but please can you make sure you are using the correct credentials when logging in.

 

If you are, then please either try logging out / in again or try un-installing the app and trying again.

 

Keep me posted! 🙂

 

-Thomas

I have the exact same issue. Logging out/in - does nothing. Reinstalling- does nothing 

Suggested posts