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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118876 Views

27 replies

4 likes

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  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239837 Views

153 replies

11 likes

Android
autoplay
bluetooth
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  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600799 Views

79 replies

3 likes

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  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493139 Views

581 replies

42 likes

Account
Free
  • 493139 Views
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  • 42 likes

Why are tracks not available when they were previously?

Hey guys, I have been listening to "The family Jewels" album by Marina and the diamonds and I have noticed that the songs that were available previously (Obsessions, Hollywood and Rootless) are now not available, why is that? Thanks

Newbie

Hey guys,  I have been listening to "The family Jewels" album by Marina and the diamonds and I have noticed that the songs that were available previously (Obsessions, Hollywood and Rootless) ar...

jsannn

Community Legend

2221 Views

1 replies

0 likes

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  • 1 replies
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Ford SYNC suddenly not working

Hello, I have used ford sync with spotify on my samsung galaxy s7 (android) for a while now in my 2014 ford fiesta and there have been no major issues. My phone still connects via bluetooth to the car and i can make phone calls but when going into me...

Regular

Hello, I have used ford sync with spotify on my samsung galaxy s7 (android) for a while now in my 2014 ford fiesta and there have been no major issues. My phone still connects via bluetooth to the ca...

1188 Views

0 replies

0 likes

bluetooth
Ford SYNC
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Okay Google play spotify always playing the same song.

When using Google Assistant("OK Google Play Spotify"), spotify will always play the same artistst, same song, at the same exact time. Always lorde, always guts and glory, and always at around 3 minutes.

Newbie

When using Google Assistant("OK Google Play Spotify"), spotify will always play the same artistst, same song, at the same exact time. Always lorde, always guts and glory, and always at around 3 minut...

686 Views

0 replies

1 likes

  • 686 Views
  • 0 replies
  • 1 likes

Is it possible to move downloaded music from phone to spotify

Is it possible to move downloaded music from phone to spotify I want this because i want to play music on my pc as well

Newbie

Is it possible to move downloaded music from phone to spotify   I want this because i want to play music on my pc as well

364 Views

0 replies

0 likes

  • 364 Views
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songs don't stay downloaded when phnoe turns off

I have an HTC Desire Eye and premium membershipAnytime I turn my phone off or the battery runs out I have to re-download the songsThis is very annoying

Music Fan

I have an HTC Desire Eye and premium membership Anytime I turn my phone off or the battery runs out I have to re-download the songs This is very annoying

401 Views

0 replies

0 likes

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  • 0 replies
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Solved!! Can't play any song by Kendrick Lamar!

It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT an unavailable song, i have those disabled in the s...

Casual Listener

It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT ...

NessaCastillo

Newbie

8891 Views

18 replies

9 likes

  • 8891 Views
  • 18 replies
  • 9 likes

Spotify completely locked out on my Android

Hello, I am a free user of Spotify. Everything worked fine until a while ago when I noticed that Spotify on my Android is completely locked out...wants me to upgrade to premium no matter what I try to do, even listening to anything.... Again, everyth...

Visitor

Hello, I am a free user of Spotify.  Everything worked fine until a while ago when I noticed that Spotify on my Android is completely locked out...wants me to upgrade to premium no matter what I...

390 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

Songs wont stay downloaded

So for some reason this has been happening on my last 2 devices. I'll explain it shortly: Living life, listening to spotify all day long when, say, my phones dies, rans out of battery or closes. Then I'll open it up again, go in my spotify to realise...

Newbie

So for some reason this has been happening on my last 2 devices.   I'll explain it shortly:   Living life, listening to spotify all day long when, say, my phones dies, rans out of batte...

583 Views

0 replies

0 likes

  • 583 Views
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Solved!! Issues with Galaxy s7

Hello,I recently purchased a galaxy s7 and am having a few issues using spotify. The first issue I'm having is that the track I am listening to will not play when the app is minimized. Also, Spotify will not go to the next track in my playlist, I hav...

Casual Listener

Hello, I recently purchased a galaxy s7 and am having a few issues using spotify.  The first issue I'm having is that the track I am listening to will not play when the app is minimized.  ...

Joe

Community Legend

8707 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Distorsión en canciones a cualquier volumen.

Hola Chicos. Tengo problemas con el audio de las canciones que escucho. Desde la última actualización 8.4.18.743 armV7, cada vez que reproduzco una canción luego de unos segundos a cualquier nivel de sonido empieza a escucharse ruidos como crujidos y...

Casual Listener

Hola Chicos. Tengo problemas con el audio de las canciones que escucho. Desde la última actualización 8.4.18.743 armV7, cada vez que reproduzco una canción luego de unos segundos a cualquier niv...

elmayortom

Newbie

3764 Views

2 replies

4 likes

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  • 2 replies
  • 4 likes

Can't play certain artist

Recently spotify on my phone stopped playing songs from certain artists. I have tried reinstalling spotify which did nothing, I tried removing them from downloads and downloading them again which didn't help either.Artist include: Ed Sheeran, Armin v...

Newbie

Recently spotify on my phone stopped playing songs from certain artists. I have tried reinstalling spotify which did nothing, I tried removing them from downloads and downloading them again which did...

UKVampire

Casual Listener

5277 Views

28 replies

14 likes

  • 5277 Views
  • 28 replies
  • 14 likes

Problema com app Beta Off-line

Não funciona e paguei pelo app de vocês, onde consigo baixá-lo, pois na loja wearable não está disponível.

Newbie

Não funciona e paguei pelo app de vocês, onde consigo baixá-lo, pois na loja wearable não está disponível.

531 Views

0 replies

0 likes

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Spotify Android App skipping tracks

I've noticed in the past week or so that when I listen to songs on Spotify there are times where it just randomly skips a track. It will just complety skip it. Most of the time it's the last track on the album, it just goes right back to the beginnin...

Casual Listener

I've noticed in the past week or so that when I listen to songs on Spotify there are times where it just randomly skips a track.  It will just complety skip it.  Most of the time it's the l...

GrayAz

Newbie

4680 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Music pauses at irregular times

Happens without actually pausing. This happens when using the aux cord. Some songs play all the way through then others could be only 2/seconds, or 40/seconds..

Newbie

Happens without actually pausing. This happens when using the aux cord. Some songs play all the way through then others could be only 2/seconds, or 40/seconds..

435 Views

0 replies

0 likes

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  • 0 replies
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Behind the Lyrics (BTL) is not working

I bought spotify premium yesterday and im trying to see the btl but never appears.. my phone is the Samsung Galaxy j7 (2016) i have the most updated version of spotify and already tried in the most of top 50 of world music. Can anyone help me pls?

Casual Listener

I bought spotify premium yesterday and im trying to see the btl but never appears.. my phone is the Samsung Galaxy j7 (2016) i have the most updated version of spotify and already tried in the most o...

Huothar

Roadie

1044 Views

5 replies

0 likes

  • 1044 Views
  • 5 replies
  • 0 likes

Solved!! EXPIRED SUBSCRIPTION / SUBSCRIBED AGAIN / NEED TO REDOWNLOAD SONGS

Hi Good day! Badly need help here, o would like to ask about something w/c really annoys me, my premium account subscription just expired a month ago and i cant play all of the songs that I downloaded so I decided to subscribe again, paid for the amo...

Newbie

Hi Good day!   Badly need help here, o would like to ask about something w/c really annoys me, my premium account subscription just expired a month ago and i cant play all of the songs that I ...

CryticalAce

Spotify Star

4737 Views

2 replies

1 likes

  • 4737 Views
  • 2 replies
  • 1 likes

"Related songs" all the sudden not related at all.

Last time I used spotify, I came up on something really weird that bothered me. I do not have Premium, first off.I was listening to Northlane, which is a metalcore band, and I started getting strange suggestions. I got Counting Stars by OneRepublic, ...

Newbie

Last time I used spotify, I came up on something really weird that bothered me.   I do not have Premium, first off. I was listening to Northlane, which is a metalcore band, and I started ge...

Joe

Community Legend

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Solved!! How to store offline music on the external SD card on andriod

Hello, my name is Paschal. I was told from your website to contact this email if i had any troubles. Recently, I downloaded Spotify again on my phone, because it was malfunctioning, now it works properly but a new problem has aroused. i cant store of...

Gig Goer

Hello, my name is Paschal. I was told from your website to contact this email if i had any troubles. Recently, I downloaded Spotify again on my phone, because it was malfunctioning, now it wo...

AJoyRu55

Newbie

222148 Views

78 replies

11 likes

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  • 78 replies
  • 11 likes

A Facebook has occurred." HELP

Had to delete then redownload Spotify to my HTC. Used to be able to log in with Facebook, now I keep getting eroor message. Can I just disconnect my Facebook and create an account using a username without losing my playlists?

Newbie

Had to delete then redownload Spotify to my HTC. Used to be able to log in with Facebook, now I keep getting eroor message. Can I just disconnect my Facebook and create an account using a username wi...

Joe

Community Legend

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

Spotify not showing on Lock Screen, and music stopping

I just got a pixel 2 and am having issues with the Spotify app. 1. The player is not showing on the lock screen. I have to unlock and open the app to skip songs, pause, etc. With my last phone this just showed on the lock screen 2. Music stops playin...

Newbie

I just got a pixel 2 and am having issues with the Spotify app.   1. The player is not showing on the lock screen. I have to unlock and open the app to skip songs, pause, etc. With my last pho...

409 Views

0 replies

0 likes

  • 409 Views
  • 0 replies
  • 0 likes