Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
394127 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi! I'm a Premium user and I'm having a problem with the music on my Android cell.My offline music and my saved albums have disapeared and is not the first time it happens. Other times have happened that online my offline music dissapeared. It should...
Hi! I'm a Premium user and I'm having a problem with the music on my Android cell. My offline music and my saved albums have disapeared and is not the first time it happens. Other times have happene...
Newbie
2540 Views
5 replies
1 likes
When I try the share option inside the app. The app restart or closes itself. This is after the last spotify update.
When I try the share option inside the app. The app restart or closes itself. This is after the last spotify update.
Community Legend
841 Views
3 replies
0 likes
Lately it is impossible to listen to music using Spotify app-android and chromecast without interruptions; the soundstops every few minutes to re-start again a bit later. This didn't happen before. I have a Samsung edge and google home app installed....
Lately it is impossible to listen to music using Spotify app-android and chromecast without interruptions; the soundstops every few minutes to re-start again a bit later. This didn't happen before. I...
Regular
894 Views
2 replies
1 likes
Hello, I have about 5 versions of the downloaded songs of my playlists on my phone, but the app keeps loosing the songs, I have filled up a 64GB SD chip redownloading, and redownloading, How do I get the app to recoginize the downloaded songs? Seriou...
Hello, I have about 5 versions of the downloaded songs of my playlists on my phone, but the app keeps loosing the songs, I have filled up a 64GB SD chip redownloading, and redownloading, How do I get...
Newbie
54724 Views
22 replies
3 likes
Ok, here's the deal... Ever since somewhere in june the Android Spotify app has turned to utter GARBAGE. On my case, it all started with an update, when, on my Galaxy S7 Edge - Android Marshmallow, the app made some crackling noises during songs. Sin...
Ok, here's the deal... Ever since somewhere in june the Android Spotify app has turned to utter GARBAGE. On my case, it all started with an update, when, on my Galaxy S7 Edge - Andr...
Community Legend
2523 Views
8 replies
0 likes
Hi,Is there a way to add tracks saved on my phone or one drive to a playlist via the android app like you can on Google play music?At the moment I have to add a playlist via the Windows desktop player, then access it in the app.Thanks
Hi, Is there a way to add tracks saved on my phone or one drive to a playlist via the android app like you can on Google play music? At the moment I have to add a playlist via the Windows desktop...
Newbie
710 Views
1 replies
2 likes
, lately I'm sign into Spotify and I'm not able to skip any songs which is weird I want to know maybe if you had a solution for me or why you would be doing this something wrong let me know if you can help thanks
, lately I'm sign into Spotify and I'm not able to skip any songs which is weird I want to know maybe if you had a solution for me or why you would be doing this something wrong let me know if you ca...
Community Legend
400 Views
1 replies
0 likes
i have a real issue with spotify not working right. sometimes it does not load or takes a long time. other times it just shuts down for no reason. All the members of my plan have the same issues on their phones. we have tried everything from re-insta...
i have a real issue with spotify not working right. sometimes it does not load or takes a long time. other times it just shuts down for no reason. All the members of my plan have th...
Community Legend
436 Views
1 replies
0 likes
I've been getting an ad during my playlists that's just a black screen with a 'click here' button. Only when I actually click it does it go on to an ad for a "Game of Thrones" mobile game. This is annyoing because it happens when I'm driving or at th...
I've been getting an ad during my playlists that's just a black screen with a 'click here' button. Only when I actually click it does it go on to an ad for a "Game of Thrones" mobile game. This is an...
Community Legend
358 Views
1 replies
0 likes
i am using android 7 and for some reason i dont see the controls on the lock screen i.e. to move next,previous pause thing. for other apps it works fine. i have given all permissions as well. Any one faced this?
i am using android 7 and for some reason i dont see the controls on the lock screen i.e. to move next,previous pause thing. for other apps it works fine. i have given all permissions as well. ...
Community Legend
2438 Views
5 replies
0 likes
All the songs in my Playlist are grey and i cant start to play them! Normaly they are white!? And this songs are actually Charts and famous songs. Wat is wrong? Please helps me.
All the songs in my Playlist are grey and i cant start to play them! Normaly they are white!? And this songs are actually Charts and famous songs. Wat is wrong? Please helps me.
Newbie
907 Views
9 replies
0 likes
Dear Spotify, I am a Dutch women (with a premium spotify account), who currently lives in South Africa. My phone got recently stolen and I have (luckily) now a new one. It is a Dutch registered device (Android system) and would really love to use my ...
Dear Spotify, I am a Dutch women (with a premium spotify account), who currently lives in South Africa. My phone got recently stolen and I have (luckily) now a new one. It is a Dutch registe...
Community Legend
1151 Views
1 replies
0 likes
I've tried several solutions now for some time, but figured I'd really give it a go now to try to fix this once and for all. With the removal of the spotify app from the samsung smart hub, spotify tells me to simply use spotify connect. If only. I ha...
I've tried several solutions now for some time, but figured I'd really give it a go now to try to fix this once and for all. With the removal of the spotify app from the samsung smart ...
Community Legend
555 Views
1 replies
0 likes
Toda vez que o spotify atualiza no meu celular, todas as músicas que já baixei, desaparecem e sou obrigado a baixar todas novamente. Isso está ficando chato, pois consome muito tempo, e toda vez que vou utilizar estou sem as músicas offline.As música...
Toda vez que o spotify atualiza no meu celular, todas as músicas que já baixei, desaparecem e sou obrigado a baixar todas novamente. Isso está ficando chato, pois consome muito tempo, e toda vez que ...
Newbie
3662 Views
1 replies
7 likes
The android app hasn't been recognizing chromecast. I restart the app, reboot the chromecast, and it still doesn't work. I've got it working once after doing a combination of rebooting, unplugging chomecast. Is this a Spotify or Google problem? This ...
The android app hasn't been recognizing chromecast. I restart the app, reboot the chromecast, and it still doesn't work. I've got it working once after doing a combination of rebooting, unplugging ch...
Regular
709 Views
2 replies
1 likes
Hello, There seems to be a shift in the played number when I remove a number from the playlist/library. Also the album pictures dissappear from the interface.This bug appears both at the ps3(XMB) and the samsung tv (smarthub, I think Android)Greeting...
Hello, There seems to be a shift in the played number when I remove a number from the playlist/library. Also the album pictures dissappear from the interface. This bug appears both ...
242 Views
0 replies
0 likes
Hello, There seems to be a crucial program crash when starting with playing/editing numbers at the tab 'your music'. At example, when removing a number from the playlist or the library, the following selected numbers will cause a shift of 1 or more i...
Hello, There seems to be a crucial program crash when starting with playing/editing numbers at the tab 'your music'. At example, when removing a number from the playlist or the lib...
284 Views
0 replies
0 likes
I've seen similar posts to this pop up but none of which have actually solved my issue. I have a Sony Xperia Z. When I connect my AUX cable to my phone to play Spotify in my car nothing happens. I've tried the following: Uninstall/reinstall the appCl...
I've seen similar posts to this pop up but none of which have actually solved my issue. I have a Sony Xperia Z. When I connect my AUX cable to my phone to play Spotify in my car nothin...
412 Views
0 replies
0 likes
Hi guy's the Spotify app isn't loading the pages on my s8+ when I'm connected via the Wi-Fi although my computer on the same network is fine. When I switch to 3g it works fine. What do you think the problem could be?
Hi guy's the Spotify app isn't loading the pages on my s8+ when I'm connected via the Wi-Fi although my computer on the same network is fine. When I switch to 3g it works fine. What do you think the ...
Community Legend
665 Views
3 replies
0 likes
