Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1147 Views

0 replies

4 likes

  • 1147 Views
  • 0 replies
  • 4 likes

Conexión offline problema.

Por error cerré sesión en Spotify en la aplicación, pero ahora que trato de iniciar sesión me aparece un mensaje en la pantalla que dice:"Tu conexión esta establecida en Modo Offline, conectate a Internet para poder conectarte a spotify" Ya intente c...

Newbie

Por error cerré sesión en Spotify en la aplicación, pero ahora que trato de iniciar sesión me aparece un mensaje en la pantalla que dice: "Tu conexión esta establecida en Modo Offline, conectate a I...

Vgsantosvg

Newbie

3909 Views

2 replies

8 likes

  • 3909 Views
  • 2 replies
  • 8 likes

Solved!! is there a repeat button on android phones

I have a HTC desire HD and on my computer I have a repeat button which I use ALL the time but since I have gotten my replacement phone the repeat button hasn't been here and I was wondering of it still has one on the phone apps. Thanks

Casual Listener

I have a HTC desire HD and on my computer I have a repeat button which I use ALL the time but since I have gotten my replacement phone the repeat button hasn't been here and I was wondering of it sti...

Thebestperson12

Newbie

15161 Views

3 replies

0 likes

  • 15161 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't sync local files

When I download my playlist to my android (Sony Experia ST27i) all my local files are unplayable. They do appear on the phone, but when I try to play them it says ''the song is not available''.One more thing: when I am on the computer, my phone won't...

Casual Listener

When I download my playlist to my android (Sony Experia ST27i) all my local files are unplayable. They do appear on the phone, but when I try to play them it says ''the song is not available''. One ...

elladowns

Newbie

23419 Views

46 replies

4 likes

  • 23419 Views
  • 46 replies
  • 4 likes

Easier way to delete

Anyone knows an easier way to remove a music from a Playlist while it's being played? Otherwise, it's necessary to mind its name, go to the Playlist, edit, find it and only then delete. Am I wrong?

Casual Listener

Anyone knows an easier way to remove a music from a Playlist while it's being played? Otherwise, it's necessary to mind its name, go to the Playlist, edit, find it and only then delete. Am I wrong?

JamieSmall

Music Fan

448 Views

3 replies

0 likes

  • 448 Views
  • 3 replies
  • 0 likes

Notification on Samsung S8 stops Spotify on PC???

So... I play Spotify on my PC when in the office. And I play Spotify via bluetooth in the car. This has always happened intermittently, but recently, ALL OF THE TIME, when a notification comes in on my phone (WhatsApp, email, text, news alert... does...

Newbie

So... I play Spotify on my PC when in the office.  And I play Spotify via bluetooth in the car.  This has always happened intermittently, but recently, ALL OF THE TIME, when a notification ...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Problem when downloading music

Hello, I recentely joint a Spotify Family account and so I decided to download all my songs on the sd card loaded on my phone...however when I close the app after the downloading is finished and later re open it, all the songs appear to be not downlo...

Newbie

Hello, I recentely joint a Spotify Family account and so I decided to download all my songs on the sd card loaded on my phone...however when I close the app after the downloading is finished and late...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Problem with internal storage

Why does Spotify safe all the data on my phone although I chose to safe it on the sd card. My spotify says that data is safed on the sd card, but my phone says that the internal storage is nearly full because of 10gb of spotify music.

Newbie

Why does Spotify safe all the data on my phone although I chose to safe it on the sd card. My spotify says that data is safed on the sd card, but my phone says that the internal storage is nearly ful...

224 Views

0 replies

0 likes

  • 224 Views
  • 0 replies
  • 0 likes

'Waiting to Download' - Playlists stopped downloading - ONEPLUS3T

For the last couple of days, I've been unable to download Playlists, over WIFI, to my ONEPLUS3T and just get the message 'Waiting to Download'. I left the 'download' running over night and saw, in the morning, 'Downloading 1 out of 262 (0%complete)' ...

Casual Listener

For the last couple of days, I've been unable to download Playlists, over WIFI, to my ONEPLUS3T and just get the message 'Waiting to Download'. I left the 'download' running over night and saw, in th...

Nah294

Newbie

1236 Views

2 replies

0 likes

  • 1236 Views
  • 2 replies
  • 0 likes

Spotify Uber en Uruguay

Sería bueno y no se los motivos del porque todavía no está habilitado Spotify / Uber en Uruguay. Sería muy bueno que lograran esa habilitación tanto en Uruguay como en Argentina, Brasil y resto de América Latina. Desde ya muchas gracias!!!

Casual Listener

Sería bueno y no se los motivos del porque todavía no está habilitado Spotify / Uber en Uruguay. Sería muy bueno que lograran esa habilitación tanto en Uruguay como en Argentina, Brasil y resto de Am...

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

Spotify connect stops working when i lock screen on second device.

Hi All. I am experiencing an issue when using Spotify connect and i would like to check whether its normal or not. Situation: I have my Galaxy Tab2 with Spotify connected to my home theater and then i have spotify on my Android phone. I started using...

Casual Listener

Hi All.  I am experiencing an issue when using Spotify connect and i would like to check whether its normal or not.   Situation: I have my Galaxy Tab2 with Spotify connected to my h...

mroki12

Newbie

2360 Views

5 replies

0 likes

  • 2360 Views
  • 5 replies
  • 0 likes

Downloading to SD Card

Has anyone else lost the ability to download to your phones SD card with the latest update? I have been into settings, and the storage option is no longer available... This is particularly frustrating as I don't have much space on my phone, so need e...

Casual Listener

Has anyone else lost the ability to download to your phones SD card with the latest update? I have been into settings, and the storage option is no longer available... This is particularly frustratin...

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

Buzzing noise

Whenever I play a song theres a weird buzzing noise, sometimes like its dragging or skipping bits if the song. It happens all the time on my android phone. I tried deleteing and redownloading the app. I know for sure its not my phone because my speak...

Casual Listener

Whenever I play a song theres a weird buzzing noise, sometimes like its dragging or skipping bits if the song. It happens all the time on my android phone. I tried deleteing and redownloading the app...

763 Views

0 replies

10 likes

  • 763 Views
  • 0 replies
  • 10 likes

How to play all your music? ...and a few other questions

1. 100 playlists but want to play all of them.I can see on desktop there is a way:Create a folder > dump all playlists into that folder How do you do this on Android as when you click on the top folder it will just collapse it so you can only choose ...

Music Fan

1. 100 playlists but want to play all of them. I can see on desktop there is a way: Create a folder > dump all playlists into that folder   How do you do this on Android as when you click...

427 Views

0 replies

0 likes

Delete Song
folder
  • 427 Views
  • 0 replies
  • 0 likes

Spotify Gear S3 Remote Control

Hi,I am wondering if it is possible to control my phone on gear s3 in remote mode as I can do all the things in "wi-fi mode" on my watch. See the problem is that in remote mode I can not simple search any song I want to play on my phone or just to pl...

Newbie

Hi, I am wondering if it is possible to control my phone on gear s3 in remote mode as I can do all the things in "wi-fi mode" on my watch. See the problem is that in remote mode I can not simple sea...

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
  • 0 likes

Spotify keep pausing randomly

I am using s7 edge for the Spotify. it was fine in the past few months, but it recently keeps pausing every 150-180 seconds. I tried to re-install it but it doesn't work at all. the problem only happens on my phone, not in my MacBook

Newbie

I am using s7 edge for the Spotify. it was fine in the past few months, but it recently keeps pausing every 150-180 seconds. I tried to re-install it but it doesn't work at all. the problem only happ...

Joe

Community Legend

640 Views

3 replies

0 likes

  • 640 Views
  • 3 replies
  • 0 likes

Spotify logged me and I cannot get back in. (Offline mode)

Hello, Twice in the last three weeks, Spotify has randomly decided to log me out (not sure as to why as it just shows the login screen on launch) and it is impossible to get back in. Since I have Spotify premium, I always keep my phone in offline mod...

Casual Listener

Hello,   Twice in the last three weeks, Spotify has randomly decided to log me out (not sure as to why as it just shows the login screen on launch) and it is impossible to get back in. Since I...

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
  • 0 likes

Music being deleted

Hi,This is a constant problem I have. I download albums to save offline and sometimes in the next fewf days it automatically deletes. This happens multiple times most recently yesterday I downloaded 3 albums from the Underachievers and today I have j...

Newbie

Hi, This is a constant problem I have. I download albums to save offline and sometimes in the next fewf days it automatically deletes. This happens multiple times most recently yesterday I downloade...

LucasMusic001

Newbie

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Download does not work over wi-fi - only over cellular

Hi all. Really annoying problem on my android Pixel running android 8.0.0 It won't download using WiFi. If I select a playlist to download, it starts trying to download via wifi but never gets anywhere/starts. Then if I turn on the option to 'downloa...

Regular

Hi all.   Really annoying problem on my android Pixel running android 8.0.0   It won't download using WiFi. If I select a playlist to download, it starts trying to download via wifi but...

Bigbob666

Regular

949 Views

3 replies

0 likes

  • 949 Views
  • 3 replies
  • 0 likes

Borro canciones y sigue creciendo los datos

Tengo Spotify Premium y como he visto que los datos de almacenamiento son altos. He borrado algunas canciones. Pero me sorprende que NO bajan los megas almacenados.¿Por que puede ser?

Newbie

Tengo Spotify Premium y como he visto que los datos de almacenamiento son altos. He borrado algunas canciones. Pero me sorprende que NO bajan los megas almacenados. ¿Por que puede ser?

228 Views

0 replies

0 likes

  • 228 Views
  • 0 replies
  • 0 likes

Superuser Contribution Collaborative Playlist not working

Hi, I created a playlist and turn this as collaborative and shared with my friends, but they can't add a music on this playlist (they're reported that followed the playlist after open the shared link, but when search a music and select the option "Ad...

Casual Listener

Hi,  I created a playlist and turn this as collaborative and shared with my friends, but they can't add a music on this playlist (they're reported that followed the playlist after open the shar...

634 Views

0 replies

3 likes

  • 634 Views
  • 0 replies
  • 3 likes