Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397147 Views

547 replies

35 likes

Account
Free
  • 397147 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8494 Views

0 replies

7 likes

  • 8494 Views
  • 0 replies
  • 7 likes

Plays a few songs and stops.

Hi, I'm using a galaxy 6 android, my premium Spotify will play a few songs then stop. It doesn't shut down it just stops, I have to press play again. I have gone into the Device Maintenance app, into Battery and disabled Spotify on the put to sleep, ...

Casual Listener

Hi, I'm using a galaxy 6 android, my premium Spotify will play a few songs then stop. It doesn't shut down it just stops, I have to press play again. I have gone into the Device Maintenance app, into...

wmfabry61

Casual Listener

455 Views

2 replies

0 likes

  • 455 Views
  • 2 replies
  • 0 likes

Warning - do not upgrade your Android app to latest version!

Seems after the last upgrade around 6th October 2017 of the Android app I'm no longer able to play most songs/albums which are/were part of my library. This even seems to affect the Windows application! The Windows application can be fixed easily by ...

Casual Listener

Seems after the last upgrade around 6th October 2017 of the Android app I'm no longer able to play most songs/albums which are/were part of my library. This even seems to affect the Windows appl...

jochen1172

Casual Listener

1069 Views

2 replies

1 likes

  • 1069 Views
  • 2 replies
  • 1 likes

Sena 10S AVRCP Issues with Spotify on Samsung S8

Hi,Firstly some important hardware data:Phone: Samsung Galaxy S8 on Android N 7.0Bluetooth: Sena 10S Motorcycle Bluetooth CommunicatorSpotify App version: 8.4.22.857 armV7 (using pro account)The problem:When i connect the Sena 10S to my phone, it con...

Casual Listener

Hi, Firstly some important hardware data: Phone: Samsung Galaxy S8 on Android N 7.0 Bluetooth: Sena 10S Motorcycle Bluetooth Communicator Spotify App version: 8.4.22.857 armV7 (using p...

tushalb

Casual Listener

2994 Views

3 replies

0 likes

  • 2994 Views
  • 3 replies
  • 0 likes

Multiple

Howdie. I want to know how to, if possible... I want to have, 2 separate accounts, emails, people. My playlist & one for my husband's, on his phone. With only one charge. I want my own stuff & NOT his. PLZzz help. Toodles.

Casual Listener

Howdie. I want to know how to, if possible... I want to have, 2 separate accounts, emails, people. My playlist & one for my husband's, on his phone. With only one charge. I want my own stuff &amp...

Joe

Community Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Spotify doesn't always play even with premium downloaded music

I have a slight problem with my Spotify that if I play music in the car or something and start playing it within WiFi range and it has time to load the song I can change song as I go to other downloaded songs and albums playlists etc... But sometimes...

Newbie

I have a slight problem with my Spotify that if I play music in the car or something and start playing it within WiFi range and it has time to load the song I can change song as I go to other downloa...

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

Pause/Play Not Working -- Please Help

I've seen this topic a few times but no solutions unfortunately. I've also tried getting help from Spotify tech support, with no help there either. When using a bluetooth headset the pause/play button (single tap) doesn't work with Spotify. The next ...

Newbie

I've seen this topic a few times but no solutions unfortunately. I've also tried getting help from Spotify tech support, with no help there either.    When using a bluetooth headset the p...

536 Views

0 replies

1 likes

  • 536 Views
  • 0 replies
  • 1 likes

Solved!! Won't play without Shuffle.

The app won't play a individual song It just keeps highlighting shuffle. I've tried turning shuffle off but is says that's a premium feature.

Newbie

The app won't play a individual song It just keeps highlighting shuffle. I've tried turning shuffle off but is says that's a premium feature.

itu_

Community Legend

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Ad length too long

HiI use Spotify on iPad and as of recently I've noticed a problem with a particular ad with plays for 30 seconds and then remains silent for a full minute and fifty two seconds before moving to next ad. Any solutions or ideas to this problem apprecia...

Newbie

Hi I use Spotify on iPad and as of recently I've noticed a problem with a particular ad with plays for 30 seconds and then remains silent for a full minute and fifty two seconds before moving to nex...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes

Need explanation

Music keeps appearing undownloaded every time i update the app or just at random moments? 460+

Newbie

Music keeps appearing undownloaded every time i update the app or just at random moments? 460+

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Music availability based on Account?

I share a Premium family plan with my girlfriend and we've run into the issue that there are songs/album that are unavailable for me, but play just fine for her. She can search for the songs/albums and play them, but they wont even appear in the sear...

Newbie

I share a Premium family plan with my girlfriend and we've run into the issue that there are songs/album that are unavailable for me, but play just fine for her.  She can search for the songs/al...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

Can't log into Spotify Premium on my Android.

Hi, I never used to have to log into Spotify untill the last update. Ever since then at the log in screen it states that I'm currently set to offline and to go online to connect to Spotify. When I press the connect button the same message keeps poppi...

Newbie

Hi,   I never used to have to log into Spotify untill the last update. Ever since then at the log in screen it states that I'm currently set to offline and to go online to connect to Spotify. ...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Solved!! New to Spotify, why does it stop playing?

I'm new to Spotify. I finally learned how to add my music to my playlists and I'm happy. I put my earbuds in, turn on my playlist (with over 400 songs in it) and attempt to drift off to sleep. After about a half hour, the music stops. I have full bat...

Newbie

I'm new to Spotify. I finally learned how to add my music to my playlists and I'm happy. I put my earbuds in, turn on my playlist (with over 400 songs in it) and attempt to drift off to sleep. After ...

Sebasty

Community Legend

798 Views

1 replies

0 likes

  • 798 Views
  • 1 replies
  • 0 likes

Connecting Samsung S3 to Mercedes C300 Bluetooth

Does anyone know if you can connect a Sumsung phone to a Mercedes Bluetooth? I have tried alot of options. I think I may have to connect by a cable for Spotify to work. Any thoughts.

Music Fan

Does anyone know if you can connect a Sumsung phone to a Mercedes Bluetooth?  I have tried alot of options.  I think I may have to connect by a cable for Spotify to work.  Any thoughts.

ella4unme

Casual Listener

6903 Views

5 replies

0 likes

  • 6903 Views
  • 5 replies
  • 0 likes

Se pierden listas completas que he descargado.

Estoy muy molesto, ya que tengo spotify premium y lo tengo instalado en mi MOTO G4. Bien, pues hace tiempo que me he dado a la tarea de descargar listas completas para tenerlas disponibles cuando no estoy en línea y continuamente, estas listas, de es...

Visitor

Estoy muy molesto, ya que tengo spotify premium y lo tengo instalado en mi MOTO G4. Bien, pues hace tiempo que me he dado a la tarea de descargar listas completas para tenerlas disponibles cuando no ...

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor

Iyi günler premium üyeliğe geçmekle alakalı bir sıkıntı yaşıyorum bir kaç kart ile denedim kartimin yurt dışı ödemelerine açık olması mı gerekiyor ve açarsam kartimda spotify odemeleri icin dolar bulundurmam gerekiyor mu yardımcı olursaniz sevinirim....

Casual Listener

Iyi günler premium üyeliğe geçmekle alakalı bir sıkıntı yaşıyorum bir kaç kart ile denedim kartimin yurt dışı ödemelerine açık olması mı gerekiyor ve açarsam kartimda spotify odemeleri icin dolar bul...

eozgur

Casual Listener

4646 Views

9 replies

1 likes

  • 4646 Views
  • 9 replies
  • 1 likes

Paymemt

I wanted one month Premium some how i paid for a year. How do i cancel the payment

Newbie

I wanted one month Premium some how i paid for a year. How do i cancel the payment

Joe

Community Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Naim Unity no longer connecting

I have a Naim Unity system through which I have been successfully listening to my chosen music via my Spotify Premium account. However, I have just upgraded to the Premium Family account, with only one other family member on it so far and I am now no...

Newbie

I have a Naim Unity system through which I have been successfully listening to my chosen music via my Spotify Premium account. However, I have just upgraded to the Premium Family account, with only o...

Joe

Community Legend

1583 Views

5 replies

0 likes

  • 1583 Views
  • 5 replies
  • 0 likes

corrupting sd cards

I have tried on 2 separate occasions with 2 different sd cards to move my saved music from my device to my sd card and on both occasions it has corrupted the sd cards. I have lost a lot of stuff from my sd cards because of it, not to mention the card...

Casual Listener

I have tried on 2 separate occasions with 2 different sd cards to move my saved music from my device to my sd card and on both occasions it has corrupted the sd cards. I have lost a lot of stuff from...

artemonster

Casual Listener

1889 Views

7 replies

2 likes

  • 1889 Views
  • 7 replies
  • 2 likes

Spotify doesn't start & freeze

Hello, I am facing problems since the last updates on my phone.I updates both OS & Spotify and the soft isn't starting properly anylonger. Phone model: Meizu Max 3OS version: Flyme 6.1.0.0GSpotify version: 8.4.21.508 armV7 When I start the soft, the ...

Visitor

Hello,   I am facing problems since the last updates on my phone. I updates both OS & Spotify and the soft isn't starting properly anylonger.   Phone model: Meizu Max 3 OS version...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Connecting to a Google home

Hi, Recently I've discovered that Spotify allows for casting music to a google home (like a chrome cast). However, this is open to anyone connected to the wifi. I was hoping there would be some way to lock it to an account or only allow specific devi...

Newbie

Hi, Recently I've discovered that Spotify allows for casting music to a google home (like a chrome cast). However, this is open to anyone connected to the wifi. I was hoping there would be some ...

Joe

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes