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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115364 Views

27 replies

4 likes

  • 115364 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231865 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231865 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591504 Views

79 replies

3 likes

  • 591504 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485817 Views

580 replies

42 likes

Account
Free
  • 485817 Views
  • 580 replies
  • 42 likes

Spotify completely locked out on my Android

Hello, I am a free user of Spotify. Everything worked fine until a while ago when I noticed that Spotify on my Android is completely locked out...wants me to upgrade to premium no matter what I try to do, even listening to anything.... Again, everyth...

Visitor

Hello, I am a free user of Spotify.  Everything worked fine until a while ago when I noticed that Spotify on my Android is completely locked out...wants me to upgrade to premium no matter what I...

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

Songs wont stay downloaded

So for some reason this has been happening on my last 2 devices. I'll explain it shortly: Living life, listening to spotify all day long when, say, my phones dies, rans out of battery or closes. Then I'll open it up again, go in my spotify to realise...

Newbie

So for some reason this has been happening on my last 2 devices.   I'll explain it shortly:   Living life, listening to spotify all day long when, say, my phones dies, rans out of batte...

576 Views

0 replies

0 likes

  • 576 Views
  • 0 replies
  • 0 likes

Solved!! Issues with Galaxy s7

Hello,I recently purchased a galaxy s7 and am having a few issues using spotify. The first issue I'm having is that the track I am listening to will not play when the app is minimized. Also, Spotify will not go to the next track in my playlist, I hav...

Casual Listener

Hello, I recently purchased a galaxy s7 and am having a few issues using spotify.  The first issue I'm having is that the track I am listening to will not play when the app is minimized.  ...

Joe

Community Legend

8701 Views

5 replies

0 likes

  • 8701 Views
  • 5 replies
  • 0 likes

Distorsión en canciones a cualquier volumen.

Hola Chicos. Tengo problemas con el audio de las canciones que escucho. Desde la última actualización 8.4.18.743 armV7, cada vez que reproduzco una canción luego de unos segundos a cualquier nivel de sonido empieza a escucharse ruidos como crujidos y...

Casual Listener

Hola Chicos. Tengo problemas con el audio de las canciones que escucho. Desde la última actualización 8.4.18.743 armV7, cada vez que reproduzco una canción luego de unos segundos a cualquier niv...

elmayortom

Newbie

3757 Views

2 replies

4 likes

  • 3757 Views
  • 2 replies
  • 4 likes

Can't play certain artist

Recently spotify on my phone stopped playing songs from certain artists. I have tried reinstalling spotify which did nothing, I tried removing them from downloads and downloading them again which didn't help either.Artist include: Ed Sheeran, Armin v...

Newbie

Recently spotify on my phone stopped playing songs from certain artists. I have tried reinstalling spotify which did nothing, I tried removing them from downloads and downloading them again which did...

UKVampire

Casual Listener

5234 Views

28 replies

14 likes

  • 5234 Views
  • 28 replies
  • 14 likes

Problema com app Beta Off-line

Não funciona e paguei pelo app de vocês, onde consigo baixá-lo, pois na loja wearable não está disponível.

Newbie

Não funciona e paguei pelo app de vocês, onde consigo baixá-lo, pois na loja wearable não está disponível.

524 Views

0 replies

0 likes

  • 524 Views
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Spotify Android App skipping tracks

I've noticed in the past week or so that when I listen to songs on Spotify there are times where it just randomly skips a track. It will just complety skip it. Most of the time it's the last track on the album, it just goes right back to the beginnin...

Casual Listener

I've noticed in the past week or so that when I listen to songs on Spotify there are times where it just randomly skips a track.  It will just complety skip it.  Most of the time it's the l...

GrayAz

Newbie

4659 Views

8 replies

0 likes

  • 4659 Views
  • 8 replies
  • 0 likes

Music pauses at irregular times

Happens without actually pausing. This happens when using the aux cord. Some songs play all the way through then others could be only 2/seconds, or 40/seconds..

Newbie

Happens without actually pausing. This happens when using the aux cord. Some songs play all the way through then others could be only 2/seconds, or 40/seconds..

428 Views

0 replies

0 likes

  • 428 Views
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Behind the Lyrics (BTL) is not working

I bought spotify premium yesterday and im trying to see the btl but never appears.. my phone is the Samsung Galaxy j7 (2016) i have the most updated version of spotify and already tried in the most of top 50 of world music. Can anyone help me pls?

Casual Listener

I bought spotify premium yesterday and im trying to see the btl but never appears.. my phone is the Samsung Galaxy j7 (2016) i have the most updated version of spotify and already tried in the most o...

Huothar

Roadie

1032 Views

5 replies

0 likes

  • 1032 Views
  • 5 replies
  • 0 likes

Solved!! EXPIRED SUBSCRIPTION / SUBSCRIBED AGAIN / NEED TO REDOWNLOAD SONGS

Hi Good day! Badly need help here, o would like to ask about something w/c really annoys me, my premium account subscription just expired a month ago and i cant play all of the songs that I downloaded so I decided to subscribe again, paid for the amo...

Newbie

Hi Good day!   Badly need help here, o would like to ask about something w/c really annoys me, my premium account subscription just expired a month ago and i cant play all of the songs that I ...

CryticalAce

Spotify Star

4694 Views

2 replies

1 likes

  • 4694 Views
  • 2 replies
  • 1 likes

"Related songs" all the sudden not related at all.

Last time I used spotify, I came up on something really weird that bothered me. I do not have Premium, first off.I was listening to Northlane, which is a metalcore band, and I started getting strange suggestions. I got Counting Stars by OneRepublic, ...

Newbie

Last time I used spotify, I came up on something really weird that bothered me.   I do not have Premium, first off. I was listening to Northlane, which is a metalcore band, and I started ge...

Joe

Community Legend

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Solved!! How to store offline music on the external SD card on andriod

Hello, my name is Paschal. I was told from your website to contact this email if i had any troubles. Recently, I downloaded Spotify again on my phone, because it was malfunctioning, now it works properly but a new problem has aroused. i cant store of...

Gig Goer

Hello, my name is Paschal. I was told from your website to contact this email if i had any troubles. Recently, I downloaded Spotify again on my phone, because it was malfunctioning, now it wo...

AJoyRu55

Newbie

221909 Views

78 replies

11 likes

  • 221909 Views
  • 78 replies
  • 11 likes

A Facebook has occurred." HELP

Had to delete then redownload Spotify to my HTC. Used to be able to log in with Facebook, now I keep getting eroor message. Can I just disconnect my Facebook and create an account using a username without losing my playlists?

Newbie

Had to delete then redownload Spotify to my HTC. Used to be able to log in with Facebook, now I keep getting eroor message. Can I just disconnect my Facebook and create an account using a username wi...

Joe

Community Legend

651 Views

1 replies

0 likes

  • 651 Views
  • 1 replies
  • 0 likes

Spotify not showing on Lock Screen, and music stopping

I just got a pixel 2 and am having issues with the Spotify app. 1. The player is not showing on the lock screen. I have to unlock and open the app to skip songs, pause, etc. With my last phone this just showed on the lock screen 2. Music stops playin...

Newbie

I just got a pixel 2 and am having issues with the Spotify app.   1. The player is not showing on the lock screen. I have to unlock and open the app to skip songs, pause, etc. With my last pho...

402 Views

0 replies

0 likes

  • 402 Views
  • 0 replies
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Field issues with Spotify Kenwood app

Duplicated topic: https://community.spotify.com/t5/Android/Field-issues-with-Spotify-Kenwood-app/td-p/2756598

Gig Goer

Duplicated topic: https://community.spotify.com/t5/Android/Field-issues-with-Spotify-Kenwood-app/td-p/2756598

OryZ

Gig Goer

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

Problemi riproduzione Ghali

Non riesco ad ascoltare Ghali. Scompare la barra di riproduzione e, nei casi peggiori, blocca l'intera app la quale non funziona se non eseguendo l'arresto forzato. Ho già aggiornato e reinstallato. Escludo il disco pieno del cellulare perché tutte l...

Newbie

Non riesco ad ascoltare Ghali. Scompare la barra di riproduzione e, nei casi peggiori, blocca l'intera app la quale non funziona se non eseguendo l'arresto forzato. Ho già aggiornato e reinstallato. ...

473 Views

0 replies

0 likes

  • 473 Views
  • 0 replies
  • 0 likes

Voz de los cantantes como cavernal

Desde hace un tiempo que la voz de las canciones se escucha baja como en karaoke ....!!!!!

Newbie

Desde hace un tiempo que la voz de las canciones se escucha baja como en karaoke ....!!!!!

Josca

Newbie

790 Views

1 replies

0 likes

  • 790 Views
  • 1 replies
  • 0 likes

Lost all artists and songs.

All my artists and songs have vanished. This happens often with artists but never my entire library .

Newbie

All my artists and songs have vanished. This happens often with artists but never my entire library .

291 Views

0 replies

0 likes

  • 291 Views
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Shuffle All on Playlist Folder

I don't even know if this is the right place to post this but I am out of options by now. This was an excellent feature, one I was very reliant on. By removing it you have actually changed the way I enjoy the app and the service as a whole. I saw ano...

Newbie

I don't even know if this is the right place to post this but I am out of options by now. This was an excellent feature, one I was very reliant on. By removing it you have actually changed the way I ...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes

Kesha's songs won't play

Just within the last couple of days, none of Kesha's songs are playing on the Android app. I've restarted the app, restarted my phone, and even uninstalled and reinstalled the app, but they still won't play.

Newbie

Just within the last couple of days, none of Kesha's songs are playing on the Android app. I've restarted the app, restarted my phone, and even uninstalled and reinstalled the app, but they still won...

Joe

Community Legend

1229 Views

6 replies

0 likes

  • 1229 Views
  • 6 replies
  • 0 likes