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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41671 Views
  • 65 replies
  • 25 likes
  • 41671 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877611 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877611 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26279 Views
  • 4 replies
  • 0 likes
  • 26279 Views
  • 4 replies
  • 0 likes

Chromecast stops showing up in device list

Like half the time I want to listen to spotify on my chromecast 2 its not in my device list. There are two ways to get it back in the list: 1. Restart my phone OR 2. Go to android settings and unmark all permissions for Spotify and mark them again. I...

  • Regular
  • Like half the time I want to listen to spotify on my chromecast 2 its not in my device list. There are two ways to get it back in the list: 1. Restart my phone OR 2. Go to android settings and unmark...
  • chiviup
  • Regular
  • 5545 Views
  • 5 replies
  • 2 likes
  • 5545 Views
  • 5 replies
  • 2 likes

Crackling between tracks

I haven't seen this problem discussed at all in recent years... The past two weeks or so a "crackling" (think needle on vinyl, but a little louder) is audible between tracks when I'm streaming music on mobile data. Tried wiping data, cache, and a fre...

  • Gig Goer
  • I haven't seen this problem discussed at all in recent years... The past two weeks or so a "crackling" (think needle on vinyl, but a little louder) is audible between tracks when I'm streaming music ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Spotify premium app not playing any songs

Hi, I recently made a spotify premium subscription and sadly the APP is not playing any Songs in my phone. Device: OnePlus One A001ROM: Resurrection Remix 5.8.4 Android 7.1.2Spotify Version: 8.4.18.743 armV7 I have found nothing in the community or g...

  • Visitor
  • Hi,  I recently made a spotify premium subscription and sadly the APP is not playing any Songs in my phone.   Device: OnePlus One A001 ROM: Resurrection Remix 5.8.4 Android 7.1.2 Spoti...
  • user-removed
  • Not applicable
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Is there a way to see how many times ive listened to a song.

A friend of mine was looking at his most played songs but at that time I didn't ask him how he did it.

  • Casual Listener
  • A friend of mine was looking at his most played songs but at that time I didn't ask him how he did it.
  • 2926 Views
  • 0 replies
  • 0 likes
  • 2926 Views
  • 0 replies
  • 0 likes

Weird Buzzing and Dragging while playing music

I've been paying for Spotify for about 3 years now and it's been so amazing and satisfying, but in the last 3 weeks or so songs on my phone will randomly be interuppted by this buzzing noise and the music stops for a few seconds. I checked other apps...

  • Newbie
  • I've been paying for Spotify for about 3 years now and it's been so amazing and satisfying, but in the last 3 weeks or so songs on my phone will randomly be interuppted by this buzzing noise and the ...
  • 491 Views
  • 0 replies
  • 0 likes
  • 491 Views
  • 0 replies
  • 0 likes

All my saved songs and artists are gone!

I was just about to put on some of my saved songs when an error popped up saying offline mode had logged on to more than 3 devices. I only use my phone and computer for spotify so I was worried about my account being comprimised. Changed passwords an...

  • Newbie
  • I was just about to put on some of my saved songs when an error popped up saying offline mode had logged on to more than 3 devices. I only use my phone and computer for spotify so I was worried about...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Solved!! Saving in sd

I cant save my songs in the sd card. It saves in my cellphone and i dont have more space. I dont know where is the option For choose where to save them

  • Newbie
  • I cant save my songs in the sd card. It saves in my cellphone and i dont have more space. I dont know where is the option For choose where to save them
  • Joe
  • Community Legend
  • 1023 Views
  • 16 replies
  • 1 likes
  • 1023 Views
  • 16 replies
  • 1 likes

Spotify en pantalla bloqueada

Buenas noches, quisiera saber cómo puedo hacer para colocar Spotify en pantalla bloqueda, mi celular es un samsung galaxy J3 2016, y el sistema operativo es Android 5.1.1, y en la parte de notificaciones de aplicaciones tampoco he podido encontrar so...

  • Newbie
  • Buenas noches, quisiera saber cómo puedo hacer para colocar Spotify en pantalla bloqueda, mi celular es un samsung galaxy J3 2016, y el sistema operativo es Android 5.1.1, y en la parte de notificaci...
  • 5038 Views
  • 0 replies
  • 3 likes
  • 5038 Views
  • 0 replies
  • 3 likes

Need help logging in on my new device

PLEASE PLEASE PLEASE HELP ... I' READY TO CANCEL MY SUBSCRIPTION.... FOR AT LEAST A WEEK I'VE been tryn to log on to my acct ... I've folloed very instruction and STILL NOTHING !!!! WHAT CAN I DO ... WHO WILL HELP AND WHEN

  • Newbie
  • PLEASE PLEASE PLEASE HELP ... I' READY TO CANCEL MY SUBSCRIPTION.... FOR AT LEAST A WEEK I'VE been tryn to log on to my acct ... I've folloed very instruction and STILL NOTHING !!!! WHAT CAN I DO ......
  • Joe
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! No Puedo Saltar Canciones

Tengo Spotify premium pero solo puedo saltar 6 canciones. puedo elegirlas pero no saltar mas de 6 veces. Help me pls

  • Newbie
  • Tengo Spotify premium pero solo puedo saltar 6 canciones. puedo elegirlas pero no saltar mas de 6 veces.  Help me pls
  • krlos13g
  • Casual Listener
  • 9853 Views
  • 8 replies
  • 4 likes
  • 9853 Views
  • 8 replies
  • 4 likes

App crashes phone, and unable to clean install.

Hey guys. Premium user for about a year.Device: Huawei p9 Lite (VNS-L22)Android Version: 6.0 What happens:I'm able to start the application with little issue. It doesn't seem to matter-offline mode, online, other devices connected to Spotify or not, ...

  • Newbie
  • Hey guys. Premium user for about a year. Device: Huawei p9 Lite (VNS-L22) Android Version: 6.0   What happens: I'm able to start the application with little issue. It doesn't seem to matter...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Solved!! Android app doesn't have same featues as ios

There are features missing from the Android app, some really important differences that make ios a lot more appealing. On my iPad, I can individually choose songs without premium but on my phone, that option isn't there. Shuffle is permanently enable...

  • Casual Listener
  • There are features missing from the Android app, some really important differences that make ios a lot more appealing. On my iPad, I can individually choose songs without premium but on my phone, tha...
  • YourAvgJoe
  • Casual Listener
  • 715 Views
  • 2 replies
  • 0 likes
  • 715 Views
  • 2 replies
  • 0 likes

No space left on device bug

I recently bought an SD card for my mobile to store music in and I can't seem to download more than a handful of albums.I tried uninstalling the app, removing the com.spotify.music folder, deleting the app's data, but although I have a lot of free sp...

  • Casual Listener
  • I recently bought an SD card for my mobile to store music in and I can't seem to download more than a handful of albums. I tried uninstalling the app, removing the com.spotify.music folder, deleting...
  • betablue42
  • Roadie
  • 1518 Views
  • 3 replies
  • 0 likes
  • 1518 Views
  • 3 replies
  • 0 likes

Solved!! PROBLEMA AL ABRIR SPOTIFY EN ANDROID

Hola!. Tengo Spotify Premium y lo tengo abrierto en mi computadora y en mi celular, pero en me celular cerre sesion y cuando abro la aplicacion solo me aparece una pantalla en negro, ya intente desintalar e instalar la app, pero aun asi no funciona. ...

  • Newbie
  • Hola!. Tengo Spotify Premium y lo tengo abrierto en mi computadora y en mi celular, pero en me celular cerre sesion y cuando abro la aplicacion solo me aparece una pantalla en negro, ya intente des...
  • Jsolanoc
  • Newbie
  • 75508 Views
  • 41 replies
  • 5 likes
  • Other
  • 75508 Views
  • 41 replies
  • 5 likes

Can't stop an artist playlist playing?

I'll try to keep it short. I went onto the Spotify page for The Beatles, and just hit 'shuffle play'. After a while I wanted to listen to other things... but then I realised I couldn't stop all these Beatles songs from playing. I could pause them, bu...

  • Casual Listener
  • I'll try to keep it short. I went onto the Spotify page for The Beatles, and just hit 'shuffle play'. After a while I wanted to listen to other things... but then I realised I couldn't stop all these...
  • betablue42
  • Roadie
  • 888 Views
  • 5 replies
  • 0 likes
  • 888 Views
  • 5 replies
  • 0 likes

Solved!! Do songs stay downloaded on device after premium subscription ends?

I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?

  • Newbie
  • I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?  
  • Joe
  • Community Legend
  • 62240 Views
  • 3 replies
  • 0 likes
  • 62240 Views
  • 3 replies
  • 0 likes

Spotify is closing when I stop the music.

I stop the music while I listening music on background, but Spotify completely shut down. I reinstalled and cleaned the cache but not works.

  • Newbie
  • I stop the music while I listening music on background, but Spotify completely shut down. I reinstalled and cleaned the cache but not works.
  • Joe
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Sony Xperia M5 doesn't show storage function

HiI pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB that was promoted in the brochure, but 10 were alread...

  • Casual Listener
  • Hi I pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB ...
  • betablue42
  • Roadie
  • 542 Views
  • 7 replies
  • 0 likes
  • 542 Views
  • 7 replies
  • 0 likes

Playlist restarting before reaching the end.

Hey! After a song finishes the spotify restarts the playlist. When I go back to the and press forward, I get to the first song. Can't press back on the first song though... There is a similar issue when playing said playlist on random, only a few son...

  • Newbie
  • Hey!   After a song finishes the spotify restarts the playlist. When I go back to the and press forward, I get to the first song. Can't press back on the first song though... There is a s...
  • Joe
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

App opens itself all the time

Although i closed all apps spotify opens again After some time. This repeats all the time. Any solution for that?

  • Newbie
  • Although i closed all apps spotify opens again After some time. This repeats all the time. Any solution for that?
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes