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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Not opening

I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .

Casual Listener

I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .

Joe

Community Legend

486 Views

5 replies

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Not working

I downloaded Spotify onto my phone yesterday and it has not wanted to open not even once. It keeps force stopping and closing .

Casual Listener

I downloaded Spotify onto my phone yesterday and it has not wanted to open not even once. It keeps force stopping and closing .

Joe

Community Legend

278 Views

1 replies

0 likes

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change of sequence in personal playlists

Hello,I can not believe it, is it true that it is not possible to change the sequence of songs on Android devices (App)???I mean every music player you can download for free is able to do it!It must be possible as it is mandatory to have it for my op...

Newbie

Hello, I can not believe it, is it true that it is not possible to change the sequence of songs on Android devices (App)??? I mean every music player you can download for free is able to do it! It...

Joe

Community Legend

422 Views

1 replies

0 likes

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spotify não mostra que estou escutando via fone bluetooth

Faço o parelhamento do fone wirelles com o celular e vou para o spotify, ai quando estou escutando musicas não aparece em dispositivos o fone wirelles como dispositivo disponivel.

Newbie

Faço o parelhamento do fone wirelles com o celular e vou para o spotify, ai quando estou escutando musicas não aparece em dispositivos o fone wirelles como dispositivo disponivel.  

406 Views

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phone restarts after opening spotify

I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this?

Casual Listener

I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this? 

Joe

Community Legend

623 Views

3 replies

0 likes

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Solved!! Music stops after 1,5 song

I have a Samsung Galaxy A3 and the latest version of Spotify. Ever since a couple weeks Spotify closes itself after 1,5 song which is to say the least frustrating. I have done a clean reinstall, emptied cache, gone in offline mode and back and am sti...

Casual Listener

I have a Samsung Galaxy A3 and the latest version of Spotify. Ever since a couple weeks Spotify closes itself after 1,5 song which is to say the least frustrating.   I have done a clean reinst...

Joe

Community Legend

1088 Views

4 replies

0 likes

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Trouble Connecting on Wifi

Hello! I am running Spotify on my Android device (OnePlus 3) and I am using Lollipop. Over the last few days, I have been unable to connect to Spotify through WiFi on my phone. When I connect to WiFi, Spotify gives me an error saying there is 'No Int...

Casual Listener

Hello! I am running Spotify on my Android device (OnePlus 3) and I am using Lollipop. Over the last few days, I have been unable to connect to Spotify through WiFi on my phone. When I connect to WiFi...

Joe

Community Legend

615 Views

3 replies

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Superuser Contribution Se me pausa sola la reproducción desde el movil

Desde hace ya un tiempo, se me pausa sóla la reproducción desde el móvil.He probado con todo. Hasta eliminando por completo la app e instalandola de nuevo.Ya sea con cascos, sin cascos o por bluetooth. Con la tablet (también andriod) no me ocurre. Me...

Casual Listener

Desde hace ya un tiempo, se me pausa sóla la reproducción desde el móvil. He probado con todo. Hasta eliminando por completo la app e instalandola de nuevo. Ya sea con cascos, sin cascos o por blue...

rodro9alcuetas

Casual Listener

389 Views

2 replies

0 likes

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Downloading 300 songs each day

Hi Spotify, Every day when I open Spotify for the first time on my phone, it's starting to download approximately 300 songs. My offline library contains about 3200 songs. Is it normal for Spotify to redownload so many songs each day?

Newbie

Hi Spotify,   Every day when I open Spotify for the first time on my phone, it's starting to download approximately 300 songs. My offline library contains about 3200 songs. Is it normal f...

484 Views

0 replies

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how to get your account un disabled??

how do I get my account undisabled because it got disabled for no reason

Casual Listener

how do I get my account undisabled because it got disabled for no reason

straightbender

Casual Listener

505 Views

3 replies

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Downloaded music disappears

Hi all,Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying !I have a galaxy s5mini with an sd card, the card is set to contain all the spotify data.Anybody with the same problem ?ThanksHans

Newbie

Hi all, Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying ! I have a galaxy s5mini with an sd card, the card is set to contain all the spo...

Joe

Community Legend

396 Views

2 replies

0 likes

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Solved!! No Puedo Saltar Canciones

Tengo Spotify premium pero solo puedo saltar 6 canciones. puedo elegirlas pero no saltar mas de 6 veces. Help me pls

Newbie

Tengo Spotify premium pero solo puedo saltar 6 canciones. puedo elegirlas pero no saltar mas de 6 veces.  Help me pls

krlos13g

Casual Listener

10661 Views

8 replies

4 likes

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Se va el internet a cada rato cuando utilizo Spotify

Ayuda! Cada vez que entro a Spotify, la conexión a internet se va, pero es solo con Spotify, que puedo hacer para solucionarlo?

Newbie

Ayuda! Cada vez que entro a Spotify, la conexión a internet se va, pero es solo con Spotify, que puedo hacer para solucionarlo?

363 Views

0 replies

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Solved!! Premium not working

I paid for premium and am not getting any of the perks other than being able to download. Its been like this for a few days and I've tried many ways to fix it including logging out and re-installing the app. Don't know where to go from here but any h...

Casual Listener

I paid for premium and am not getting any of the perks other than being able to download. Its been like this for a few days and I've tried many ways to fix it including logging out and re-installing ...

josephreese1

Casual Listener

992 Views

3 replies

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Huge amount of data being consumed by Spotify

I am using the Motorola G4 Plus (Android 7.0) with Spotify Premium installed. This past billing cycle, within 3 weeks, the app has consumed 3.37 GB of data. I still have a week to go before the data counter reset. It has never been this large before....

Casual Listener

I am using the Motorola G4 Plus (Android 7.0) with Spotify Premium installed. This past billing cycle, within 3 weeks, the app has consumed 3.37 GB of data. I still have a week to go before the data ...

user-removed

Not applicable

780 Views

3 replies

1 likes

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Solved!! Removing Spotify from Android phone if child has lost phone password

The Android phone mentioned, does not show up on Spotify onlinel, so I can't remove that link there. However it must still be linked to the account as we cannot put Spotify onto any further devices - thus our need to remove from the Samsung phone... ...

Casual Listener

The Android phone mentioned, does not show up on Spotify onlinel, so I can't remove that link there.  However it must still be linked to the account as we cannot put Spotify onto any further dev...

Jacob

Community Legend

750 Views

3 replies

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Solved!!Superuser Contribution Rewind/Previous button is greyed out.

I can't rewind or go to the previous song that just played because the button is always greyed. I'm just listening to one of my playlists. Also none of the other buttons are greyed out. Is there any way to fix this, as sometimes I accidentally skip t...

Casual Listener

I can't rewind or go to the previous song that just played because the button is always greyed. I'm just listening to one of my playlists. Also none of the other buttons are greyed out. Is there any ...

ricecracker

Visitor

92444 Views

21 replies

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Password changed, Password reset, Playlists nuked

I couldn't log into spotify due to password being incorrect. Have not changed it and my password is saved in a password manager. Not sure why this happened in the first place but I changed my password anyway and now all my playlists are gone. Which i...

Newbie

I couldn't log into spotify due to password being incorrect. Have not changed it and my password is saved in a password manager. Not sure why this happened in the first place but I changed my passwor...

Joe

Community Legend

318 Views

1 replies

0 likes

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Superuser Contribution NO PUEDO ELIMINAR ESTA MUSICA!

Subi archivos locales a Spotify, y se borraron, y ya no puedo borrarlas, estan en gris, y quiero quitarlas de mi lista, como puedo quitarlas de ahi???

Casual Listener

Subi archivos locales a Spotify, y se borraron, y ya no puedo borrarlas, estan en gris, y quiero quitarlas de mi lista, como puedo quitarlas de ahi???

Maria_B

Moderator

370 Views

1 replies

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Solved!! Subscription

So im aware of the difference between regular subscription and family subscription. I have the student discount. My question is how can i have my main account on my phone instead of my computer. I want to be able to shuffle on my phone but every time...

Casual Listener

So im aware of the difference between regular subscription and family subscription. I have the student discount. My question is how can i have my main account on my phone instead of my computer. I wa...

brandonperkins7

Casual Listener

936 Views

3 replies

0 likes

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