Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5363 Views

0 replies

6 likes

  • 5363 Views
  • 0 replies
  • 6 likes

Stop Playback After Current Track

After playing several tracks the app stops playing. Close app and try to restart but when it opens up, it's a blank screen. Works fine on my kids iphone. Mine is a S7. After about 10 mins it will work again.

Newbie

After playing several tracks the app stops playing. Close app and try to restart but when it opens up, it's a blank screen. Works fine on my kids iphone. Mine is a S7. After about 10 mins it will wor...

ChristineW117

Newbie

479 Views

2 replies

0 likes

  • 479 Views
  • 2 replies
  • 0 likes

Songs not available

So, I recently got into a genre. I looked up my favorite song by a certain band and it wasn't there. I went into my settings and turned on an option to show songs that aren't available. It was there. However, I couldn't play it. I looked online and i...

Newbie

So, I recently got into a genre. I looked up my favorite song by a certain band and it wasn't there. I went into my settings and turned on an option to show songs that aren't available. It was there....

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes

playlist storage

Hello I have recently realized that downloaded Spotify premium playlist take up storage and this is not an issue what I need though it to be able to de synch the data after turning off the downloaded playlist the information must go some place and I ...

Visitor

Hello I have recently realized that downloaded Spotify premium playlist take up storage and this is not an issue what I need though it to be able to de synch the data after turning off the downloaded...

Joe

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saved songs dissappeared

I was logged out of Spotify and when I logged back in I got a pop up saying that I had to pass my contract to Spotify AB, a swedish company. I agreed ( Did not have any other choice anyways) and when I did everything was different. All my saved songs...

Newbie

I was logged out of Spotify and when I logged back in I got a pop up saying that I had to pass my contract to Spotify AB, a swedish company. I agreed ( Did not have any other choice anyways) and when...

Maria_B

Moderator

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Spotify stuck on Premium Ad

Hi, my Spotify stuck on the attached ad and can't play music after this ad started, no matter how I uninstalled or signed in again, this problem can't be solved. When I pressed Play, the ad just started all over again. Please help!

Newbie

Hi, my Spotify stuck on the attached ad and can't play music after this ad started, no matter how I uninstalled or signed in again, this problem can't be solved. When I pressed Play, the ad just star...

517 Views

0 replies

0 likes

  • 517 Views
  • 0 replies
  • 0 likes

Very low volume android

The playback volume on my android is very low, even on max volume and service sound settings to increase volume the sound in too low, is there any possiblity to fix this error on an update??

Newbie

The playback volume on my android is very low, even on max volume and service sound settings to increase volume the sound in too low, is there any possiblity to fix this error on an update??

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Spotify un-downloads music and won't play in offline mode

Whenever I leave and return to a wifi connection, Spotify has uninstalled the playlists I downloaded. For example, I've downloaded playlists, left the wifi range to the car and tried to play music. The Spotify app then says that none of my playlists ...

Casual Listener

Whenever I leave and return to a wifi connection, Spotify has uninstalled the playlists I downloaded. For example, I've downloaded playlists, left the wifi range to the car and tried to play mus...

alexwilliamson

Casual Listener

846 Views

2 replies

0 likes

  • 846 Views
  • 2 replies
  • 0 likes

Storage saving on internal Storage even though it is not selected

Hey guys,even though I selected external storage on my SD card the storage is still occupied on my Samsung J5 (I think that's the name)it is annoying because it is around 5gb.

Newbie

Hey guys, even though I selected external storage on my SD card the storage is still occupied on my Samsung J5 (I think that's the name) it is annoying because it is around 5gb.

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Tengo Premium y no puedo quitar el aleatorio

Estoy suscrito en el plan familiar, y en mi compu e ipad funciona a la perfeccion, pero en android me aparece que no tengp premium ¿que hago?

Newbie

Estoy suscrito en el plan familiar, y en mi compu e ipad funciona a la perfeccion, pero en android me aparece que no tengp premium ¿que hago?

510 Views

0 replies

0 likes

  • 510 Views
  • 0 replies
  • 0 likes

Playback stops when sending a voice note on whatsapp

I wish there was an option that allows spotify to keep playing the track while I send a voice note with whatsapp. Sometimes I'm listening to a song through my Bluetooth speakers and I want to send part of the song I'm listening to through a voice not...

Casual Listener

I wish there was an option that allows spotify to keep playing the track while I send a voice note with whatsapp. Sometimes I'm listening to a song through my Bluetooth speakers and I want to send pa...

1673 Views

0 replies

8 likes

  • 1673 Views
  • 0 replies
  • 8 likes

Sync 3 Android Auto Issues

Hi,I have Spotify Premium with the account linked to multiple devices (phone, Alexa, Sonos, etc). When I am in my car using android auto and another device starts playback Spotify within Android Auto thinks I am playing it back on my device and switc...

Newbie

Hi, I have Spotify Premium with the account linked to multiple devices (phone, Alexa, Sonos, etc). When I am in my car using android auto and another device starts playback Spotify within Android ...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes

Track info won't show on my car

Please help - I stream my music via Bluetooth to my car radio and spotify worked perfectly with my old phone (Sony Xperia) but since I started using my new phone (Samsung s7) the track info will not display on my car radio! Any suggestions would be g...

Newbie

Please help - I stream my music via Bluetooth to my car radio and spotify worked perfectly with my old phone (Sony Xperia) but since I started using my new phone (Samsung s7) the track info will not ...

653 Views

0 replies

0 likes

  • 653 Views
  • 0 replies
  • 0 likes

Redeemed premium - can't turn off shuffle

Hey folks,Got a question. Today I noticed that my premium membership went out. So I bought a prepaid card for 3 months (what I always did for the last 2 years). I redeemed the code and everything seemed fine. But when I try to turn off the shuffle fu...

Newbie

Hey folks, Got a question. Today I noticed that my premium membership went out. So I bought a prepaid card for 3 months (what I always did for the last 2 years). I redeemed the code and everything s...

Joe

Community Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Chromecast Audio Unstable Connection

Hi there.Using Spotify with Chromecast Audio but got an unstable connection: Somethimes it just says Connecting or cant find any devices.Sometimes it Connects but suddently Disconnects after some time,or continues playing on CC Audio but loosing conn...

Casual Listener

Hi there. Using Spotify with Chromecast Audio but got an unstable connection:   Somethimes it just says Connecting or cant find any devices. Sometimes it Connects but suddently Disconnects a...

StephenWA

Roadie

1245 Views

2 replies

3 likes

  • 1245 Views
  • 2 replies
  • 3 likes

Cant configure quality despite being Premium

Hi everyone! I just bought a family pack, so im premium now, but the android app doesnt let me change the quality setting (set for "auto" in streaming, and "normal" for downloaded songs). Does anyone know the reason? Thanks!!

Newbie

Hi everyone!   I just bought a family pack, so im premium now, but the android app doesnt let me change the quality setting (set for "auto" in streaming, and "normal" for downloaded songs). Do...

Joe

Community Legend

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] "Reset Taste Profile/History" Option

Hi! I want to play an album but Spotify tell me "This song is not available" I searsh in the browser and is there!! But when I pick Open in Spotify, appear this message.. What can I do!? Thanks!!

Casual Listener

Hi! I want to play an album but Spotify tell me "This song is not available" I searsh in the browser and is there!! But when I pick Open in Spotify, appear this message.. What can I do!? Thanks!!

Joe

Community Legend

474 Views

3 replies

0 likes

  • 474 Views
  • 3 replies
  • 0 likes

Concert Hall sound effect persists outside of app

It appears that the Concert hall sound effect in the Equalizer menu persists outside of the app. If I play videos from youtube/facebook/gallery for example, these videos gain the reverb effect also. If I disable the effect in the Spotify app the issu...

Newbie

It appears that the Concert hall sound effect in the Equalizer menu persists outside of the app.   If I play videos from youtube/facebook/gallery for example, these videos gain the reverb effe...

BoredFish

Regular

5388 Views

1 replies

1 likes

concert hall
Galaxy
reverb
s8
Samsung
  • 5388 Views
  • 1 replies
  • 1 likes

Spotify premium will not start

I bough today a Code from a Shop. I used it and in the online website of spotify, they say that I have Premium until to the 31.8.2017. But when I login to the App, they say that I dont have Premium. Can someone pls help me?

Newbie

I bough today a Code from a Shop. I used it and in the online website of spotify, they say that I have Premium until to the 31.8.2017. But when I login to the App, they say that I dont have Premium. ...

Joe

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

transfering library from desktop to phone?

hey i was wondering if anyone knew if its possible to completly transfer every song you have downloaded for offline play to your android phone and have it ready for offline play too? i dont want to have to redownload off of data on my phone as my lib...

Casual Listener

hey i was wondering if anyone knew if its possible to completly transfer every song you have downloaded for offline play to your android phone and have it ready for offline play too? i dont want to h...

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

Recently played and search friends

I toggled off hide activity in desktop but my profile still shows my recently played on android - pretty sure it's the public view. Then for several days I haven't been able to search friends - username or otherwise.

Newbie

I toggled off hide activity in desktop but my profile still shows my recently played on android - pretty sure it's the public view. Then for several days I haven't been able to search friends - usern...

496 Views

0 replies

0 likes

  • 496 Views
  • 0 replies
  • 0 likes