Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1558 Views

0 replies

6 likes

  • 1558 Views
  • 0 replies
  • 6 likes

Ability to see which of my playlists a song is in

I am using Spotify on a Samsung S7 with an additional SD Card (which is also the location for my Spotify Downloads). Regularly the App lost my downloads and switch bach the internal storage within the configuration. I am not sure whats triggers this ...

Newbie

I am using Spotify on a Samsung S7 with an additional SD Card (which is also the location for my Spotify Downloads).   Regularly the App lost my downloads and switch bach the internal storage ...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Solved!! Changing downloaded music quality.

Hello. All my music is downloaded on normal quality. I have premium, how can I change the quality to high or extreme. Thanks Preshfoof

Visitor

Hello.    All my music is downloaded on normal quality.  I have premium,  how can I change the quality to high or extreme.   Thanks   Preshfoof

InfusionGB

Roadie

3683 Views

1 replies

0 likes

  • 3683 Views
  • 1 replies
  • 0 likes

What is this?

What is this and why is it blocking my songs?

Casual Listener

What is this and why is it blocking my songs?

204 Views

0 replies

0 likes

  • 204 Views
  • 0 replies
  • 0 likes

Save songs and albums separately

Prior to today, when I saved a song it could be found under "library- songs" and when I saved an album it could be found under "library - albums". Today, when I save a song, the album (with just that one song) is added to "library - album", and when ...

Casual Listener

Prior to today, when I saved a song it could be found under "library- songs" and when I saved an album it could be found under "library - albums". Today, when I save a song, the album (with just that...

cctomob

Newbie

4864 Views

6 replies

10 likes

  • 4864 Views
  • 6 replies
  • 10 likes

Spotify downloads all of my songs again

I have Spotify Premium and both streaming and download quality is set to extreme quality.For some strange reason the Spotify app on my Samsung phone starts to download all of my songs again. I turned the phone from flight mode back on to normal mode ...

Visitor

I have Spotify Premium and both streaming and download quality is set to extreme quality. For some strange reason the Spotify app on my Samsung phone starts to download all of my songs again. I turn...

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

Sharing songs on messenger and sharingplaylist

Hey. When I try to share songs on messenger, it shows up as a sample of a few seconds. Is it not possible to share a direct song link anymore?Is it possible to share a playlist where we can be more than one who is able to add songs to the list?

Casual Listener

Hey.   When I try to share songs on messenger, it shows up as a sample of a few seconds. Is it not possible to share a direct song link anymore? Is it possible to share a playlist where we ca...

Ferum

Casual Listener

2252 Views

2 replies

1 likes

  • 2252 Views
  • 2 replies
  • 1 likes

Solved!! downloaded to play offline

I downloaded the app on my phone but do I need to be a premium member to get spotify offline with music I have downloaded with the trial? I am going where there is no internet and would like to play music.

Newbie

I downloaded the app on my phone but do I need to be a premium member to get spotify offline with music I have downloaded with the trial?  I am going where there is no internet and would like to...

jsannn

Community Legend

424 Views

2 replies

0 likes

  • 424 Views
  • 2 replies
  • 0 likes

i am not abroad

im using samsung s7 i havent gone abroad and it says im abroad and i cant access my app on my phone.

Casual Listener

im using samsung s7  i havent gone abroad and it says im abroad and i cant access my app on my phone.

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
  • 0 likes

Aucun espace de stockage trouvé

Bonjour,lorsque je lance mon application Spotify, l'image reste grise et je reçois une notification me disant "aucun espace de stockage trouvé"Quelqu'un pourrait m'aider à remédier à ce probleme svp car je ne peux plus écouter de musique

Newbie

Bonjour,lorsque je lance mon application Spotify, l'image reste grise et je reçois une notification me disant "aucun espace de stockage trouvé" Quelqu'un pourrait m'aider à remédier à ce probleme sv...

MonsieurDed

Newbie

4471 Views

7 replies

1 likes

  • 4471 Views
  • 7 replies
  • 1 likes

Import Option/ Opção de Importar

Hello, I saw some similar topics but none with adequate answers. I would like to know how to enable the option to import songs directly from the Android phone without the use of a Desktop, as my friends do. In their settings there appears an "Import"...

Casual Listener

Hello, I saw some similar topics but none with adequate answers. I would like to know how to enable the option to import songs directly from the Android phone without the use of a Desktop, as my frie...

249 Views

0 replies

0 likes

  • 249 Views
  • 0 replies
  • 0 likes

BANKS not playing on Xperia

Anything by the artist Banks isn't playing on my phone, even after logging out and uninstalling. Still able to listen on desktop though. Any suggestions?

Newbie

Anything by the artist Banks isn't playing on my phone, even after logging out and uninstalling. Still able to listen on desktop though. Any suggestions?

224 Views

0 replies

0 likes

  • 224 Views
  • 0 replies
  • 0 likes

Can't hide album radios from recently played, tried everything

I've tried literally everything, but my recently played still shows album radios. I've tried deleting cache (from the app's own settings, my phone's settings and also manually while my phone is plugged to my laptop), the whole app, deleting my user f...

Newbie

I've tried literally everything, but my recently played still shows album radios.   I've tried deleting cache (from the app's own settings, my phone's settings and also manually while my phone...

Joe

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Equalizador

De uma hora pra outra o equalizador sumiu do menu de configurações,já instalei novamente e continua a ficar sem essa função

Newbie

De uma hora pra outra o equalizador sumiu do menu de configurações,já instalei novamente e continua a ficar sem essa função

Margonari11

Newbie

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Google assistant pops up; songs skip forward midsong while listening on headset

Songs skip every few seconds while walking on a Note 4. Even with screen off. Using 3.5 jack with a splitter. Google assistant pops up over and over.

Newbie

Songs skip every few seconds while walking on a Note 4. Even with screen off.  Using 3.5 jack with a splitter.   Google assistant pops up over and over.

283 Views

0 replies

1 likes

  • 283 Views
  • 0 replies
  • 1 likes

My Discover reccomendations dissapeared

Hi...I have a Spotify premium account and I utilize Spotify on an LG Android smartphone...Anyways all of a sudden I clicked on the "Discover" tab today and all of a sudden the whole page is blank & wiped clean...why did this occur? I tried to do a re...

Roadie

Hi...I have a Spotify premium account and I utilize Spotify on an LG Android smartphone...Anyways all of a sudden I clicked on the "Discover" tab today and all of a sudden the whole page is blank &am...

aurorasz

Regular

759 Views

7 replies

0 likes

  • 759 Views
  • 7 replies
  • 0 likes

Cant download songs on my wifi

i have a premium account, and for a long time now downloading my songs on my phone worked just fine. lately though, it wont download anymore. it says 0 of 1751 or 1 of 1751 downloaded and stays like that. i checked, it doesnt draw any data so it isnt...

Newbie

i have a premium account, and for a long time now downloading my songs on my phone worked just fine. lately though, it wont download anymore. it says 0 of 1751 or 1 of 1751 downloaded and stays like ...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Storage

Hey everyone. I have alot, and I mean alot of music. It was taking up all the space on my devise so I moved all the music from the device to my SD card from my filesson app. I have a Galaxy S5 btw. So I went back into Spotify and my music was not dow...

Casual Listener

Hey everyone. I have alot, and I mean alot of music. It was taking up all the space on my devise so I moved all the music from the device to my SD card from my filesson app. I have a Galaxy S5 btw. S...

busyb16

Casual Listener

716 Views

3 replies

1 likes

  • 716 Views
  • 3 replies
  • 1 likes

Unfixable lag ruining my life

I've been a Spotify premium subscriber for over a year now and for the past few months I've suffered from a consistent, annoyingly specific problem that customer support nor the internet has been able to help me with. The problem is that there is a c...

Casual Listener

I've been a Spotify premium subscriber for over a year now and for the past few months I've suffered from a consistent, annoyingly specific problem that customer support nor the internet has been abl...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

I am having problems playing certain artists on my phone. Can anyone help?

I am having problems playing certain artists on my phone. I have a premium account and it works fine on my computer. However, when I try and play it on my phone it will not play. I checked with my friends account and his was working fine.

Newbie

I am having problems playing certain artists on my phone. I have a premium account and it works fine on my computer. However, when I try and play it on my phone it will not play. I checked with my fr...

299 Views

0 replies

1 likes

  • 299 Views
  • 0 replies
  • 1 likes

Saved songs missing but show as saved when I browse

I have around 800 saved songs which I download to my Android phone (s7). Recently I noticed that the list was really small and it kept playing old songs over and over. So I checked and there's only probably 100 songs on my saved list.I 'filtered' for...

Casual Listener

I have around  800 saved songs which I download to my Android phone (s7). Recently I noticed that the list was really small and it kept playing old songs over and over. So I checked and there's ...

Wfaz

Casual Listener

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes