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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111467 Views

26 replies

3 likes

  • 111467 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224252 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224252 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581536 Views

79 replies

3 likes

  • 581536 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478707 Views

577 replies

40 likes

Account
Free
  • 478707 Views
  • 577 replies
  • 40 likes

Stops playing music and can't start again

When i play music on my spotify premium account on my Samsung Galaxy S8 it just stops sometimes and specially on sertain songs over and over again. I just make my hole spotify go nuts and won't work again for a couple of minutes and severalt attempts...

Casual Listener

When i play music on my spotify premium account on my Samsung Galaxy S8 it just stops sometimes and specially on sertain songs over and over again. I just make my hole spotify go nuts and won't work ...

blackfish13

Casual Listener

1593 Views

2 replies

0 likes

  • 1593 Views
  • 2 replies
  • 0 likes

Auto Log off en modo Offline

Me ha estado ocurriendo en los últimos meses la siguiente falla: Me conecto en modo offline con mis playlists descargadas y revisando el contador de días hasta tener que conectarme online, pero la cuenta cierra sesión en días en que aún no me pide ca...

Newbie

Me ha estado ocurriendo en los últimos meses la siguiente falla:   Me conecto en modo offline con mis playlists descargadas y revisando el contador de días hasta tener que conectarme online, p...

501 Views

0 replies

0 likes

  • 501 Views
  • 0 replies
  • 0 likes

Will Not Let Me Edit My Own Playlist

I créated a playlist a day ago, I come home from work and get on Spotify to add more songs and it will not let me edit my own playlist. It seems it thinks I am not the owner when I did in fact create the playlist. I was in the same account I created ...

Casual Listener

I créated a playlist a day ago, I come home from work and get on Spotify to add more songs and it will not let me edit my own playlist. It seems it thinks I am not the owner when I did in fact create...

Joe

Community Legend

621 Views

3 replies

0 likes

  • 621 Views
  • 3 replies
  • 0 likes

Can't play 99% of Ed sheeran's music

Hello my name is Patrick Premium user for years with no major problems till today.Using the mobile app on my xperia Z2. Problem faced since the newest update. Tried reinstalling with full cache clear and had no folder left in my memory named ".androi...

Casual Listener

Hello my name is Patrick   Premium user for years with no major problems till today. Using the mobile app on my xperia Z2. Problem faced since the newest update. Tried reinstalling with full ...

Joe

Community Legend

2348 Views

4 replies

2 likes

  • 2348 Views
  • 4 replies
  • 2 likes

Como pasar la música descargada a la tarjeta SD

Spotify te da una tutorial de como hacer para cambiar el tipo de almacenamiento , el problema que cuando pongo configuración y busco almacenamiento no aparece ... Dice :ReproduccionDispositivoSocialCalidad de músicaNotificaciónInformaciónOtros..... D...

Newbie

Spotify te da una tutorial de como hacer para cambiar el tipo de almacenamiento , el problema que cuando pongo configuración y busco almacenamiento no aparece ... Dice : Reproduccion Dispositivo S...

Juanito0902

Newbie

2186 Views

4 replies

2 likes

  • 2186 Views
  • 4 replies
  • 2 likes

Solved!! No Option To Add Downloaded Songs To SD Card

Hi, I was wondering if anyone could help On my laptop it gives me the option to change the storage of downloaded songs, I want to do the same but on my phone (Samsung) but theres no storage option at all. My SD card is brand new and empty and I dont ...

Casual Listener

Hi, I was wondering if anyone could help    On my laptop it gives me the option to change the storage of downloaded songs, I want to do the same but on my phone (Samsung) but theres no st...

cristianv95

Casual Listener

1190 Views

4 replies

1 likes

  • 1190 Views
  • 4 replies
  • 1 likes

Imported local files cannot be deleted

Hi Everyone, I recently imported some local files into my spotify app on my Samsung Galaxy S6. They showed up under "My Songs" and worked fine, though some of them did not have a proper name. So I decided to delete them and fix the Meta-Data. After d...

Casual Listener

Hi Everyone,   I recently imported some local files into my spotify app on my Samsung Galaxy S6. They showed up under "My Songs" and worked fine, though some of them did not have a proper name...

bober

Casual Listener

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Solved!! Spotify taking too long to load on Samsung Galaxy S5

When I open the Spotify app on my Samsung Galaxy S5 it is taking forever to load the app before any information shows. The last song that was played is still shown at the bottom and this can be played but to get any other options it takes so long som...

Newbie

When I open the Spotify app on my Samsung Galaxy S5  it is taking forever to load the app before any information shows. The last song that was played is still shown at the bottom and this can be...

terrygee

Casual Listener

1325 Views

2 replies

0 likes

  • 1325 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot connect to Spotify

I'm having the same problem this morning - Full message -You are currently set to offlinePlease go online to connect to Spotify.I hit connect which either takes me back to the same message or I get a blank screen.How do I resolve this??I'm logged in ...

Casual Listener

I'm having the same problem this morning - Full message - You are currently set to offline Please go online to connect to Spotify. I hit connect which either takes me back to the same message or I...

Bellyer

Casual Listener

1614 Views

2 replies

0 likes

  • 1614 Views
  • 2 replies
  • 0 likes

Wont play any song by maroon 5

My spotify won't play any song by maroon 5 anymore, just last week it worked fine. I have seen where others are having a problem playing songs by Kendrick Lamar. What's going on spotify?

Casual Listener

My spotify won't play any song by maroon 5 anymore, just last week it worked fine. I have seen where others are having a problem playing songs by Kendrick Lamar. What's going on spotify?

Michele_T

Regular

4200 Views

18 replies

1 likes

  • 4200 Views
  • 18 replies
  • 1 likes

Can't log out of my account

Help, I can't log out of my account! When I try, an advertisement blocks my access to the library (and also my access to the home and search features, so I cant really do anything other than listen to the music from my current playlist). When I click...

Newbie

Help, I can't log out of my account! When I try, an advertisement blocks my access to the library (and also my access to the home and search features, so I cant really do anything other than listen t...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

Why are tracks not available when they were previously?

Hey guys, I have been listening to "The family Jewels" album by Marina and the diamonds and I have noticed that the songs that were available previously (Obsessions, Hollywood and Rootless) are now not available, why is that? Thanks

Newbie

Hey guys,  I have been listening to "The family Jewels" album by Marina and the diamonds and I have noticed that the songs that were available previously (Obsessions, Hollywood and Rootless) ar...

jsannn

Community Legend

2187 Views

1 replies

0 likes

  • 2187 Views
  • 1 replies
  • 0 likes

Ford SYNC suddenly not working

Hello, I have used ford sync with spotify on my samsung galaxy s7 (android) for a while now in my 2014 ford fiesta and there have been no major issues. My phone still connects via bluetooth to the car and i can make phone calls but when going into me...

Regular

Hello, I have used ford sync with spotify on my samsung galaxy s7 (android) for a while now in my 2014 ford fiesta and there have been no major issues. My phone still connects via bluetooth to the ca...

1170 Views

0 replies

0 likes

bluetooth
Ford SYNC
  • 1170 Views
  • 0 replies
  • 0 likes

Okay Google play spotify always playing the same song.

When using Google Assistant("OK Google Play Spotify"), spotify will always play the same artistst, same song, at the same exact time. Always lorde, always guts and glory, and always at around 3 minutes.

Newbie

When using Google Assistant("OK Google Play Spotify"), spotify will always play the same artistst, same song, at the same exact time. Always lorde, always guts and glory, and always at around 3 minut...

674 Views

0 replies

1 likes

  • 674 Views
  • 0 replies
  • 1 likes

Is it possible to move downloaded music from phone to spotify

Is it possible to move downloaded music from phone to spotify I want this because i want to play music on my pc as well

Newbie

Is it possible to move downloaded music from phone to spotify   I want this because i want to play music on my pc as well

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

songs don't stay downloaded when phnoe turns off

I have an HTC Desire Eye and premium membershipAnytime I turn my phone off or the battery runs out I have to re-download the songsThis is very annoying

Music Fan

I have an HTC Desire Eye and premium membership Anytime I turn my phone off or the battery runs out I have to re-download the songs This is very annoying

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes

Solved!! Can't play any song by Kendrick Lamar!

It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT an unavailable song, i have those disabled in the s...

Casual Listener

It's basically what the topic says. Whenever i want to play any his songs the music bar at the bottom just closes. Also can't queue the song "not available" but i can add them to playlists. It's NOT ...

NessaCastillo

Newbie

8777 Views

18 replies

9 likes

  • 8777 Views
  • 18 replies
  • 9 likes

Spotify completely locked out on my Android

Hello, I am a free user of Spotify. Everything worked fine until a while ago when I noticed that Spotify on my Android is completely locked out...wants me to upgrade to premium no matter what I try to do, even listening to anything.... Again, everyth...

Visitor

Hello, I am a free user of Spotify.  Everything worked fine until a while ago when I noticed that Spotify on my Android is completely locked out...wants me to upgrade to premium no matter what I...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

Songs wont stay downloaded

So for some reason this has been happening on my last 2 devices. I'll explain it shortly: Living life, listening to spotify all day long when, say, my phones dies, rans out of battery or closes. Then I'll open it up again, go in my spotify to realise...

Newbie

So for some reason this has been happening on my last 2 devices.   I'll explain it shortly:   Living life, listening to spotify all day long when, say, my phones dies, rans out of batte...

570 Views

0 replies

0 likes

  • 570 Views
  • 0 replies
  • 0 likes

Solved!! Issues with Galaxy s7

Hello,I recently purchased a galaxy s7 and am having a few issues using spotify. The first issue I'm having is that the track I am listening to will not play when the app is minimized. Also, Spotify will not go to the next track in my playlist, I hav...

Casual Listener

Hello, I recently purchased a galaxy s7 and am having a few issues using spotify.  The first issue I'm having is that the track I am listening to will not play when the app is minimized.  ...

Joe

Community Legend

8683 Views

5 replies

0 likes

  • 8683 Views
  • 5 replies
  • 0 likes