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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111462 Views

26 replies

3 likes

  • 111462 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224232 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224232 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581519 Views

79 replies

3 likes

  • 581519 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478697 Views

577 replies

40 likes

Account
Free
  • 478697 Views
  • 577 replies
  • 40 likes

Spotify stopped working on Samsung Smart tv TIZEN UE55J6200

Hello smart people!About two months ago, spotify stopped working on Samsung Smart tv TIZEN UE55J6200.It stops (loops) on starting page: sign spotify and three dots...I have tried all solutions that i have found:-reinstall app (didn't help at all)-res...

Casual Listener

Hello smart people! About two months ago, spotify stopped working  on Samsung Smart tv TIZEN UE55J6200. It stops (loops) on starting page: sign spotify and three dots... I have tried all...

blooming_mag

Casual Listener

958 Views

1 replies

1 likes

  • 958 Views
  • 1 replies
  • 1 likes

My spotify use more storage.

I don't have offline music but spotify use my storage about 3-4 gb.My phone is samsung s7.

Casual Listener

I don't have offline music but spotify use my storage about 3-4 gb.My phone is samsung s7.

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

Download Limit reached?

Hi thereI'm an avid user of Spotify. I love the interface and how easy it is to find stuff and to create playlists. I've got an android phone with a 64GB SD card in. But for some reason I've reached my download limit. Why is there a download limit on...

Newbie

Hi there I'm an avid user of Spotify. I love the interface and how easy it is to find stuff and to create playlists. I've got an android phone with a 64GB  SD card in. But for some reason I've ...

606 Views

0 replies

2 likes

  • 606 Views
  • 0 replies
  • 2 likes

Downloading music to different devices

Hey there, I was wondering if it is possible for me to save music only to one device. I listen to Spotify Premium on both my phone and tablet, but my phone doesn't have very much internal memory to use on music, while my tablet has quite a lot. I'm w...

Newbie

Hey there, I was wondering if it is possible for me to save music only to one device. I listen to Spotify Premium on both my phone and tablet, but my phone doesn't have very much internal memory to u...

Joe

Community Legend

2700 Views

1 replies

0 likes

  • 2700 Views
  • 1 replies
  • 0 likes

Solved!! 'Got it we won't play that song again'

So, here's the problem. I was listening to the Daily Mix and I accidentally pressed the button that apparently tells Spotify I don't want to hear that song again, which is unfortunate considering I actually like that song quite much and would in fact...

Regular

So, here's the problem. I was listening to the Daily Mix and I accidentally pressed the button that apparently tells Spotify I don't want to hear that song again, which is unfortunate considering I a...

Coppermine

Newbie

125856 Views

16 replies

11 likes

  • 125856 Views
  • 16 replies
  • 11 likes

Spotify shuts down Alter 10 min

Hallo can anyone tell why my spotify on my android tablet is turning off after 10 or 15 minutes?If I restart it boots new and looked as it was closed completely.Thanks for help

Newbie

Hallo can anyone tell why my spotify on my android tablet is turning off after 10 or 15 minutes? If I restart it boots new and looked as it was closed completely. Thanks for help

508 Views

0 replies

0 likes

  • 508 Views
  • 0 replies
  • 0 likes

Shuffle only playing a handful of songs on Free

Shuffle used to do an okay job of mixing all the songs in my playlists. But since the most recent update, it only plays a selection of about 30 songs out of over 500 in a playlist. I'm sick of it! Any solutions?

Newbie

Shuffle used to do an okay job of mixing all the songs in my playlists. But since the most recent update, it only plays a selection of about 30 songs out of over 500 in a playlist. I'm sick of it! An...

431 Views

0 replies

1 likes

  • 431 Views
  • 0 replies
  • 1 likes

Solved!! Spotify closing immediately after opening.

I've been a premium user for a few months now and use spotify every single day. Today it randomly stopped working and has been closing immediately after being opened. I have reinstalled it multiple times, rebooted my phone, cleared any cache and even...

Visitor

I've been a premium user for a few months now and use spotify every single day. Today it randomly stopped working and has been closing immediately after being opened. I have reinstalled it multiple t...

superkebabbi

Newbie

10243 Views

5 replies

3 likes

Android
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  • 5 replies
  • 3 likes

Ads In Less Than 10 Minutes

Got an ad at 11:57, kept track of time, and at about 12:07 Spotify gives me an audio ad. Not even 30 minutes... Didn't change playlist either.

Casual Listener

Got an ad at 11:57, kept track of time, and at about 12:07 Spotify gives me an audio ad. Not even 30 minutes... Didn't change playlist either.

643 Views

0 replies

0 likes

  • 643 Views
  • 0 replies
  • 0 likes

Spotify app on fire stick

I have Spotify premium and want to stream music to firestick via Spotify app.When playing track, there are no nearby devices even though the app is running on the firestick.I have followed all instructions to enable me to do this.Any help welcome.

Newbie

I have Spotify premium and want to stream music to firestick via Spotify app. When playing track, there are no nearby devices even though the app is running on the firestick. I have followed all in...

Joe

Community Legend

12043 Views

1 replies

1 likes

  • 12043 Views
  • 1 replies
  • 1 likes

Stops automatically

While I am listening at work, it won't continue playing my music.. I have to go back into the app and manually start it back and it starts the music over when I do... It did not do it until I switched to this phone when other phone broke. The music w...

Newbie

While I am listening at work, it won't continue playing my music.. I have to go back into the app and manually start it back and it starts the music over when I do... It did not do it until I switche...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Help

Non sono presenti diversi brani su spotify e mi chiedevo se è possibbile aggiungere i file mp3 presenti nel lettore musicale e come?

Newbie

Non sono presenti diversi brani su spotify e mi chiedevo se è possibbile aggiungere i file mp3 presenti nel lettore musicale e come?

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Can't find song

Hi, I can not find this song .. who can help me?

Newbie

Hi, I can not find this song .. who can help me?

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

My device will sometimes randomly switch to "now playing on Becky's ipad." But there is no Becky.

Starting a few months ago, every once in a while and for with no pattern I've been able to discern, my Spotify will tell me that it is now playing on Becky's ipad. I'm not close with any Becky's. I don't own any ipads. Neither do most people I know. ...

Newbie

Starting a few months ago, every once in a while and for with no pattern I've been able to discern, my Spotify will tell me that it is now playing on Becky's ipad. I'm not close with any Becky's. I d...

Luke

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Where is my daily mix

I'm using spotify premium almost 1 month. But i cant find my daily mix. I enter the library. There are playlists, stations, songs, albums etc. but not daily mix.

Regular

I'm using spotify premium almost 1 month. But i cant find my daily mix. I enter the library. There are playlists, stations, songs, albums etc. but not daily mix.

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Spotify thinks I'm a premium user when I am not

Hello out there, I used to be a premium Spotify user but now am just a regular free user (the premium account was granted as part of a cell phone dealer promo which has already expired). Everything was working fine on my android phone until I noticed...

Visitor

Hello out there,   I used to be a premium Spotify user but now am just a regular free user (the premium account was granted as part of a cell phone dealer promo which has already expired).&nbs...

user-removed

Not applicable

1545 Views

6 replies

0 likes

  • 1545 Views
  • 6 replies
  • 0 likes

tengo cuenta premium pero en mi android me aparece free

hace poco actualize spotify en mi android y al entrar era free, en mi pc si tengo las opciones premium, que pasa?

Newbie

hace poco actualize spotify en mi android y al entrar era free, en mi pc si tengo las opciones premium, que pasa?

Ricardocompean

Newbie

4756 Views

7 replies

1 likes

  • 4756 Views
  • 7 replies
  • 1 likes

Plans for Play Screen?

Hi, I've noticed that there are two different versions of the "play screen" in the Android app. There is the normal one and there is a fairly new one used for "Today's Top Hits".Are there any plans to switch completely over to the new one?(I'd love t...

Regular

  Hi, I've noticed that there are two different versions of the "play screen" in the Android app. There is the normal one and there is a fairly new one used for "Today's Top Hits". Are there a...

Rustico

Regular

1599 Views

2 replies

0 likes

  • 1599 Views
  • 2 replies
  • 0 likes

Samsung Galaxy Won't Allow Steaming when on mobile data? Offline mode not on

Hi,I have just bought a samsung galaxy and I have downloaded spotify premium. The app works fine in a wifi zone but when I leave wifi it keeps saying that there is no internet connection. I have unlimited mobile date so this cannot be the problem and...

Newbie

Hi, I have just bought a samsung galaxy and I have downloaded spotify premium. The app works fine in a wifi zone but when I leave wifi it keeps saying that there is no internet connection. I have un...

Joe

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes