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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839892 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839892 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13630 Views
  • 1 replies
  • 0 likes
  • 13630 Views
  • 1 replies
  • 0 likes

Solved!! Keep screen turned on

Hi, When running Spotify in my Android device, I would like to keep screen on to see the cover and who is the artist playing. Is it possible to configure this in Spotify or I have to go to device settings? Thank you Regards form Barcelona city. Franc...

  • Casual Listener
  • Hi,   When running Spotify in my Android device, I would like to keep screen on to see the cover and who is the artist playing. Is it possible to configure this in Spotify or I have to go ...
  • Kulmandu
  • Casual Listener
  • 44358 Views
  • 5 replies
  • 2 likes
  • 44358 Views
  • 5 replies
  • 2 likes

play list not updating between computer and phone

I have tried putting my phone into offline mode and then back to online mode. I have turned it to offline mode, closed the app then re started it and put it back to online. I made sure i was connected to my wifi with spotify open on my computer, put ...

  • Regular
  • I have tried putting my phone into offline mode and then back to online mode. I have turned it to offline mode, closed the app then re started it and put it back to online. I made sure i was con...
  • RogueDown
  • Regular
  • 1631 Views
  • 8 replies
  • 1 likes
  • 1631 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution SERIOUSLY!! LANDSCAPE MODE NOW!!!!

I was really expecting to see native landscape support in the new Android version.. WHAT the !"#¤%& is the problem? Everyone wants it, why can't we have it? Other than that the new app is great, although the colors are a bit "boring" Can someone from...

  • Newbie
  • I was really expecting to see native landscape support in the new Android version.. WHAT the !"#¤%& is the problem? Everyone wants it, why can't we have it? Other than that the new app is gr...
  • QPOair
  • Newbie
  • 30777 Views
  • 314 replies
  • 91 likes
  • 30777 Views
  • 314 replies
  • 91 likes

Can't reorder my songs

I noticed a while ago that I couldn't edit the order of my songs in my own playlists, on my android device. It was odd because I could do it on my previous one, which as iOS. I can do it on my computer but I don't want to have to turn it on everytime...

  • Casual Listener
  • I noticed a while ago that I couldn't edit the order of my songs in my own playlists, on my android device. It was odd because I could do it on my previous one, which as iOS. I can do it on my comput...
  • Borowscy
  • Music Fan
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Pauses

Listenning to music and it just randomly stops.. its been 3 weeks! I tried pretty much everythng. Uninstall app. Restart phone. Logged out everywhere. Help.

  • Newbie
  • Listenning to music and it just randomly stops.. its been 3 weeks! I tried pretty much everythng. Uninstall app. Restart phone. Logged out everywhere. Help.
  • anbarasu
  • Casual Listener
  • 222 Views
  • 4 replies
  • 1 likes
  • 222 Views
  • 4 replies
  • 1 likes

Spotify why has it stoped

Why am I receiving the message Spotify stopped how do I really start it on android

  • Casual Listener
  • Why am I receiving the message Spotify stopped how do I really start it on android
  • Tom
  • Community Legend
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
  • 0 likes

Spotify wont stream over data connection

Spotify wont play music over data connection. Wifi works fine. I've went into the settings and made sure the streaming setting was set to automatic. I've deleted the cache and i've also deleted and reinstalled the app and the problem persists. my dat...

  • Regular
  • Spotify wont play music over data connection. Wifi works fine. I've went into the settings and made sure the streaming setting was set to automatic. I've deleted the cache and i've also deleted and r...
  • Kingfry7
  • Regular
  • 251 Views
  • 4 replies
  • 0 likes
  • 251 Views
  • 4 replies
  • 0 likes

Stops playing when running on background

My Spotify stops playing after a couple of seconds when it's streaming on background or does not start next song in same conditions.This doesn't happen if I keep Spotify in 1st plan or if the song is downloaded on my phone.If I go back to the app (on...

  • Newbie
  • My Spotify stops playing after a couple of seconds when it's streaming on background or does not start next song in same conditions. This doesn't happen if I keep Spotify in 1st plan or if the song ...
  • Joe
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

PROBLEM WITH ONE ALBUM

Hello, sorry for my bad english (i'm italian, yes pizza pepperoni xdxd)I'm playing a album "ZZALA" on my s7 and so far so good.*Open Spotify*Click on a random song on the album and MAGIC no song starts except one, ok this is funny for what i'm playin...

  • Casual Listener
  • Hello, sorry for my bad english (i'm italian, yes pizza pepperoni xdxd) I'm playing a album "ZZALA" on my s7 and so far so good. *Open Spotify* Click on a random song on the album and MAGIC no son...
  • Tom
  • Community Legend
  • 223 Views
  • 6 replies
  • 0 likes
  • 223 Views
  • 6 replies
  • 0 likes

Someone please help me remove this device

This device (screenshot included) keeps hijacking my account and changing my music when I listen as well as deleting my saved songs. It's always playing Spanish music and I've tried changing my password, and removing it from offline devices and tried...

  • Newbie
  • This device (screenshot included) keeps hijacking my account and changing my music when I listen as well as deleting my saved songs. It's always playing Spanish music and I've tried changing my passw...
  • Tom
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Solved!! [Android][Offline] I can't listen music from my computer on my cellphone

I'm facing a problem , i have a couple of musics on my desktop and sync. with my computer and i'm able to listen normally , the problem occours when i try to use the offilne option on my cellphone and it's say " This song isn't Available" , i'm alred...

  • Casual Listener
  • I'm facing a problem , i have a couple of musics on my desktop and sync. with my computer  and i'm able to listen normally , the problem occours when i try to use the offilne option on my cellph...
  • Joe
  • Community Legend
  • 346 Views
  • 5 replies
  • 0 likes
  • 346 Views
  • 5 replies
  • 0 likes

Superuser Contribution NÃO VERIFICARAM A MINHA CONTA NO PLANO FAMILIAR

Gente, vocês sabem com quem eu reclamo por não ter a minha conta verificada no plano familiar? Estou tentando entrar no plano familiar aqui de casa e toda hora eles falam que eu não estou no mesmo endereço do pessoal aqui de casa.

  • Newbie
  • Gente, vocês sabem com quem eu reclamo por não ter a minha conta verificada no plano familiar?    Estou tentando entrar no plano familiar aqui de casa e toda hora eles falam que eu não es...
  • nobrejade34
  • Newbie
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Restarts freezes and sometimes restarts my phone

Everytime i have WiFi on and open Spotify my mobile phone freezes , and sometimes restarts the device When i don't have wifi on it just simply freezes for 5 minutes before allowing me to playback ... I'm using HTC One M7Android 5.0.2Htc Sense 6Softwa...

  • Regular
  • Everytime i have WiFi on and open Spotify my mobile phone freezes , and sometimes restarts the device    When i don't have wifi on it just simply freezes for 5 minutes before allowing me ...
  • Polys
  • Regular
  • 1402 Views
  • 3 replies
  • 0 likes
  • 1402 Views
  • 3 replies
  • 0 likes

Nothing works!

Hello all,For the last two days my spotify has been really messed up. When I open it it takes about two minutes to load anything, then random songs sometimes play. Nothing will load no matter which account I use and i cant play any songs. I have free...

  • Casual Listener
  • Hello all, For the last two days my spotify has been really messed up. When I open it it takes about two minutes to load anything, then random songs sometimes play. Nothing will load no matter which...
  • Robert_W
  • Community Legend
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

I rearrange tracks in my playlist but they jumps back to their former place.

I use my PC to rearrange the tracks in my playlist but for some reason they don't remain in their new position but jumps back their former place. Very annoying.When I compare the same playlist in my android samsung and PC the tracknumber i different....

  • Regular
  • I use my PC to rearrange the tracks in my playlist but for some reason they don't remain in their new position but jumps back their former place. Very annoying. When I compare the same playlist in...
  • Joe
  • Community Legend
  • 529 Views
  • 8 replies
  • 0 likes
  • 529 Views
  • 8 replies
  • 0 likes

Chromecast audio only visible if I use my tablet

To play spotify using the new chromecast audio I use my Windows PC, a Nexus 7 tablet or my Moto G-2015 phone. But I only can find and control chromecast on my Windows PC or my phone if I first connect chromecast audio on my Nexus tablet. The chromeca...

  • Regular
  • To play spotify using the new chromecast audio I use my Windows PC, a Nexus 7 tablet or my Moto G-2015 phone. But I only can find and control chromecast on my Windows PC or my phone if I first connec...
  • inky-dinky
  • Regular
  • 1496 Views
  • 19 replies
  • 2 likes
  • Android
    chromecast
    PC
  • 1496 Views
  • 19 replies
  • 2 likes

Syncing/downloading tracks on multiple devices

I've signed in on multiple devices. I want to be able to download specific tracks to one device rather then having them download on both devices.At the moment when I put device 1 in offline mode and download tracks on device 2, then switch device 1 i...

  • Casual Listener
  • I've signed in on multiple devices. I want to be able to download specific tracks to one device rather then having them download on both devices. At the moment when I put device 1 in offline mode an...
  • fredsinator
  • Casual Listener
  • 11163 Views
  • 2 replies
  • 0 likes
  • 11163 Views
  • 2 replies
  • 0 likes

Spotify app causing my phone to shut down

I have a Samsung Galaxy A7. I was messing around with the Spotify Connect feature, and my phone shut down. Now every time I open the Spotify app and try play a song, the phone shuts down. Any ideas?

  • Newbie
  • I have a Samsung Galaxy A7. I was messing around with the Spotify Connect feature, and my phone shut down. Now every time I open the Spotify app and try play a song, the phone shuts down. Any ideas?
  • jfert
  • Roadie
  • 1262 Views
  • 1 replies
  • 2 likes
  • 1262 Views
  • 1 replies
  • 2 likes

[BUG] [Android] Spotify Connect Volume Bug

Hello Spotify,I have Sonos speakers connected to my Spotify app on my Google Pixel and when I go to change the volume in the app, it defaults to zero volume and essentially mutes my Sonos speakers. Once I turn the volume up it applies, but whenever I...

  • Casual Listener
  • Hello Spotify, I have Sonos speakers connected to my Spotify app on my Google Pixel and when I go to change the volume in the app, it defaults to zero volume and essentially mutes my Sonos speaker...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Questions regarding downloads

New to Spotify on trial. I only need to download songs on to my phone for offline playback, not my desktop. Q1. Am I correct in saying that if I click download on a playlist on my desktop app, it stores the file to my desktops hard drive, and that me...

  • Newbie
  • New to Spotify on trial. I only need to download songs on to my phone for offline playback, not my desktop.   Q1. Am I correct in saying that if I click download on a playlist on my deskt...
  • Joe
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

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