Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
111467 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
224252 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
581536 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
478707 Views
577 replies
40 likes
Hi,When I play music and make a phone call, I would expect that the music will stop and resume after the phone call, but I need to resume it manually. Is there a solution for that?Thanks,Erez
Hi, When I play music and make a phone call, I would expect that the music will stop and resume after the phone call, but I need to resume it manually. Is there a solution for that? Thanks, Erez
Casual Listener
20822 Views
5 replies
0 likes
I'm not exactly sure when this problem started. Device: Pixel XL Issue: sometimes spotify will not re-create the notification that it is playing music after the notification has been previously swiped away after pausing a song. How to resolve it (tem...
I'm not exactly sure when this problem started. Device: Pixel XL Issue: sometimes spotify will not re-create the notification that it is playing music after the notification has bee...
Casual Listener
544 Views
1 replies
0 likes
Why is my spotty playlist only playing a couple of songs then stopping when I have the entire playlist on repeat
Why is my spotty playlist only playing a couple of songs then stopping when I have the entire playlist on repeat 😲😲😲
Community Legend
508 Views
1 replies
0 likes
nothing but problems ....is there a number I can call ....because this is not usefull
nothing but problems ....is there a number I can call ....because this is not usefull
Casual Listener
1779 Views
2 replies
2 likes
Hi, I have a problem with a family account. As stated in the topic subject, I've downloaded my songs onto the SD card (and the com.spotify folder is right there), but my phone keeps telling me that the app takes 9 gigabytes of internal storage. I hav...
Hi, I have a problem with a family account. As stated in the topic subject, I've downloaded my songs onto the SD card (and the com.spotify folder is right there), but my phone keeps telling me that t...
Not applicable
1194 Views
4 replies
0 likes
Hi,I have Spotify Premium on my Samsung Galaxy S5 all latest updates for both phone and app. For the past 2 weeks all my music keeps getting undownloaded and then trying to redownload when i launch the app again, this happens after stopping app, rebo...
Hi, I have Spotify Premium on my Samsung Galaxy S5 all latest updates for both phone and app. For the past 2 weeks all my music keeps getting undownloaded and then trying to redownload when i launch...
Newbie
2137 Views
3 replies
1 likes
When trying to group Sonos speakers as devices while listening through spotify...the Spotify app will play through one speaker, when I try to group rooms it tries to load Sonos app but crashes every time. Spent one hour with Spotify support and got n...
When trying to group Sonos speakers as devices while listening through spotify...the Spotify app will play through one speaker, when I try to group rooms it tries to load Sonos app but crashes every ...
Gig Goer
880 Views
2 replies
0 likes
Hello there Spotify! I'm having major issues with my phone's memory and spotify. My phone is telling me that this app is using 5.28 GB which it seems to be almost all my phone memory... yaik!Now, I'm the opposite of a "technological" person therefore...
Hello there Spotify! I'm having major issues with my phone's memory and spotify. My phone is telling me that this app is using 5.28 GB which it seems to be almost all my phone memory.....
Gig Goer
3408 Views
6 replies
0 likes
Please hide download button or even add confirmation alert to discard offline songs. It’s third time when I deleted all my offline songs accidently when put phone into pocket.
Please hide download button or even add confirmation alert to discard offline songs. It’s third time when I deleted all my offline songs accidently when put phone into pocket.
403 Views
0 replies
0 likes
Hi,I have a SD card, set as external memory with lots of Space empty, but there is not the storage option in the app settings.I tried to format the SD card, to close the app, to reinstall it etc, but it still doesn't work.I don't have enough space le...
Hi, I have a SD card, set as external memory with lots of Space empty, but there is not the storage option in the app settings. I tried to format the SD card, to close the app, to reinstall it ...
Community Legend
86106 Views
34 replies
1 likes
I am having an increasingly annoying problem with my Android app. In certain playlists, it crashes on certain songs. It just freezes completely, and refuses to continue playing. It does not help to use the next-button to skip it, and it does not even...
I am having an increasingly annoying problem with my Android app. In certain playlists, it crashes on certain songs. It just freezes completely, and refuses to continue playing. It does not help to u...
Regular
1999 Views
2 replies
0 likes
Was playing this song literally a week ago from the Once album for Nightwish. Now Ghost Love Score, as well as the rest of the Once album is just gone from spotify.I am in Australia. Any thoughts?
Was playing this song literally a week ago from the Once album for Nightwish. Now Ghost Love Score, as well as the rest of the Once album is just gone from spotify. I am in Australia. Any thoughts?
1555 Views
0 replies
17 likes
So I have this issue with Spotify where the song I'm listening to will play until the end and then not move on to the next song without me physically hitting skip or if I drag the thing back a few seconds it will play through the end of the song and ...
So I have this issue with Spotify where the song I'm listening to will play until the end and then not move on to the next song without me physically hitting skip or if I drag the thing back a few se...
368 Views
0 replies
0 likes
No matter what I do, my songs still find a way to start skipping again. I've uninstalled, restarted, and reinstalled about four times now and my music will play fine for about a week and then start skipping again! It only does this on my phone, not o...
No matter what I do, my songs still find a way to start skipping again. I've uninstalled, restarted, and reinstalled about four times now and my music will play fine for about a week and then start s...
323 Views
0 replies
0 likes
Hiya, I am using Spotify on my Samsung S8 and for the first time ever I got the text to say that I had used all my data up - when I checked on the settings for this billing cycle it says that I have used almost 4GB from the 5GB allowance I have on Sp...
Hiya, I am using Spotify on my Samsung S8 and for the first time ever I got the text to say that I had used all my data up - when I checked on the settings for this billing cycle it says tha...
310 Views
0 replies
0 likes
I can't find podcast button. I used to listen podcast in spotify! Where's the button? What I have to do to listen podcast? I cannot find podcast in my library. Someone help me!
I can't find podcast button. I used to listen podcast in spotify! Where's the button? What I have to do to listen podcast? I cannot find podcast in my library. Someone help me!
859 Views
0 replies
6 likes
I've been trying to play Arcade Fire, but I can't, is the only artist I can't listen to since few days, I alredy unistall ans install the app again and the problem still being there! What can I do?
I've been trying to play Arcade Fire, but I can't, is the only artist I can't listen to since few days, I alredy unistall ans install the app again and the problem still being there! What can I do?&n...
Casual Listener
776 Views
3 replies
0 likes
Anyone know what I can do to get my Spotify to stop skipping when my screen is turned off? Seems to only happen when my screen is black.
Anyone know what I can do to get my Spotify to stop skipping when my screen is turned off? Seems to only happen when my screen is black.
414 Views
0 replies
0 likes
Hi I'm having a bit of trouble here. My Huawei P8 Lite 2017 is only 16gb but my memory card is 64gb. I'm constantly running out of space. How can I transfer my downloaded songs to my sd card? Also, I don't have the option to do it in the app because ...
Hi I'm having a bit of trouble here. My Huawei P8 Lite 2017 is only 16gb but my memory card is 64gb. I'm constantly running out of space. How can I transfer my downloaded songs to my sd card? Also, I...
412 Views
0 replies
0 likes
I don't remember how many times I had to download all my songs because always that I switch from 'offline mode - online mode - offline mode' I lose all them!!! I don't know wether other people have this problem or not, but I am just tired! I pay for ...
I don't remember how many times I had to download all my songs because always that I switch from 'offline mode - online mode - offline mode' I lose all them!!! I don't know wether other peop...
Casual Listener
1059 Views
3 replies
3 likes
