Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I've been getting an ad during my playlists that's just a black screen with a 'click here' button. Only when I actually click it does it go on to an ad for a "Game of Thrones" mobile game. This is annyoing because it happens when I'm driving or at th...
I've been getting an ad during my playlists that's just a black screen with a 'click here' button. Only when I actually click it does it go on to an ad for a "Game of Thrones" mobile game. This is an...
Community Legend
288 Views
1 replies
0 likes
i am using android 7 and for some reason i dont see the controls on the lock screen i.e. to move next,previous pause thing. for other apps it works fine. i have given all permissions as well. Any one faced this?
i am using android 7 and for some reason i dont see the controls on the lock screen i.e. to move next,previous pause thing. for other apps it works fine. i have given all permissions as well. ...
Community Legend
2273 Views
5 replies
0 likes
All the songs in my Playlist are grey and i cant start to play them! Normaly they are white!? And this songs are actually Charts and famous songs. Wat is wrong? Please helps me.
All the songs in my Playlist are grey and i cant start to play them! Normaly they are white!? And this songs are actually Charts and famous songs. Wat is wrong? Please helps me.
Newbie
685 Views
9 replies
0 likes
Dear Spotify, I am a Dutch women (with a premium spotify account), who currently lives in South Africa. My phone got recently stolen and I have (luckily) now a new one. It is a Dutch registered device (Android system) and would really love to use my ...
Dear Spotify, I am a Dutch women (with a premium spotify account), who currently lives in South Africa. My phone got recently stolen and I have (luckily) now a new one. It is a Dutch registe...
Community Legend
1073 Views
1 replies
0 likes
I've tried several solutions now for some time, but figured I'd really give it a go now to try to fix this once and for all. With the removal of the spotify app from the samsung smart hub, spotify tells me to simply use spotify connect. If only. I ha...
I've tried several solutions now for some time, but figured I'd really give it a go now to try to fix this once and for all. With the removal of the spotify app from the samsung smart ...
Community Legend
445 Views
1 replies
0 likes
Toda vez que o spotify atualiza no meu celular, todas as músicas que já baixei, desaparecem e sou obrigado a baixar todas novamente. Isso está ficando chato, pois consome muito tempo, e toda vez que vou utilizar estou sem as músicas offline.As música...
Toda vez que o spotify atualiza no meu celular, todas as músicas que já baixei, desaparecem e sou obrigado a baixar todas novamente. Isso está ficando chato, pois consome muito tempo, e toda vez que ...
Newbie
3512 Views
1 replies
7 likes
The android app hasn't been recognizing chromecast. I restart the app, reboot the chromecast, and it still doesn't work. I've got it working once after doing a combination of rebooting, unplugging chomecast. Is this a Spotify or Google problem? This ...
The android app hasn't been recognizing chromecast. I restart the app, reboot the chromecast, and it still doesn't work. I've got it working once after doing a combination of rebooting, unplugging ch...
Regular
613 Views
2 replies
1 likes
Hello, There seems to be a shift in the played number when I remove a number from the playlist/library. Also the album pictures dissappear from the interface.This bug appears both at the ps3(XMB) and the samsung tv (smarthub, I think Android)Greeting...
Hello, There seems to be a shift in the played number when I remove a number from the playlist/library. Also the album pictures dissappear from the interface. This bug appears both ...
186 Views
0 replies
0 likes
Hello, There seems to be a crucial program crash when starting with playing/editing numbers at the tab 'your music'. At example, when removing a number from the playlist or the library, the following selected numbers will cause a shift of 1 or more i...
Hello, There seems to be a crucial program crash when starting with playing/editing numbers at the tab 'your music'. At example, when removing a number from the playlist or the lib...
219 Views
0 replies
0 likes
I've seen similar posts to this pop up but none of which have actually solved my issue. I have a Sony Xperia Z. When I connect my AUX cable to my phone to play Spotify in my car nothing happens. I've tried the following: Uninstall/reinstall the appCl...
I've seen similar posts to this pop up but none of which have actually solved my issue. I have a Sony Xperia Z. When I connect my AUX cable to my phone to play Spotify in my car nothin...
330 Views
0 replies
0 likes
Hi guy's the Spotify app isn't loading the pages on my s8+ when I'm connected via the Wi-Fi although my computer on the same network is fine. When I switch to 3g it works fine. What do you think the problem could be?
Hi guy's the Spotify app isn't loading the pages on my s8+ when I'm connected via the Wi-Fi although my computer on the same network is fine. When I switch to 3g it works fine. What do you think the ...
Community Legend
543 Views
3 replies
0 likes
When i play my music after a few songs the music stop, and i don't know why.
When i play my music after a few songs the music stop, and i don't know why.
Roadie
320 Views
1 replies
0 likes
Hello everyone!I certainly hope someone can help me. I have a lot of music on my Spotify which I listen to on my computer, on my smartphone and I cast from my smartphone to my tv. This music is offered by Spotify, it is not something I downloaded. So...
Hello everyone! I certainly hope someone can help me. I have a lot of music on my Spotify which I listen to on my computer, on my smartphone and I cast from my smartphone to my tv. This ...
303 Views
0 replies
0 likes
hi, i installed spotify on my g7 edge and upgraded to premium but it still says"free account - go premium" when i installed it on my pc it says "spotify premium" and it also says that when i check the sub info when logging in to check acc settings.wh...
hi, i installed spotify on my g7 edge and upgraded to premium but it still says "free account - go premium" when i installed it on my pc it says "spotify premium" and it also says that when i chec...
Newbie
399 Views
2 replies
0 likes
HI I am using Samsung Galaxy S8+ with a 64GB memory sdcard.on the Storage of the Spotify. it only show available 10GB available but the Total show the correct capacity of 59.5GB after format my sdcard have over 49GB of free storage... please help...i...
HI I am using Samsung Galaxy S8+ with a 64GB memory sdcard. on the Storage of the Spotify. it only show available 10GB available but the Total show the correct capacity of 59.5GB after format...
Casual Listener
269 Views
1 replies
0 likes
Buen día, tengo un detalle con el panel de notificacion cuando dejo de reporducir la musica por unos minutos, el panel de la musica desaparece y tengo que volver abrir la aplicacion para poder reproducir, en vez de solo desplazar la barra de notifica...
Buen día, tengo un detalle con el panel de notificacion cuando dejo de reporducir la musica por unos minutos, el panel de la musica desaparece y tengo que volver abrir la aplicacion para poder reprod...
797 Views
0 replies
2 likes
For the latest version of premium Spotify on Android on my Galaxy S8 I am having issues with unwanted push notifications. In settings within the app I have gone to the notifications menu and turned off push and email notifications for every option av...
For the latest version of premium Spotify on Android on my Galaxy S8 I am having issues with unwanted push notifications. In settings within the app I have gone to the notifications menu and turned o...
354 Views
0 replies
0 likes
This might be a stupid question, but on Android, there's no play button on the playlists. Whenever I press shuffle play, it just shows other tracks from the first artist on that playlist. It never plays the songs on that playlist. On PC, there is a p...
This might be a stupid question, but on Android, there's no play button on the playlists. Whenever I press shuffle play, it just shows other tracks from the first artist on that playlist. It nev...
Community Legend
1940 Views
2 replies
0 likes
I have the problem that a lot of music can't be played on my android. It is all random numbers that can't play and I've downloaded them all.I have premium and already deleted and installed Spotify again but then nothing changed. Can someone help me?
I have the problem that a lot of music can't be played on my android. It is all random numbers that can't play and I've downloaded them all. I have premium and already deleted and installed S...
216 Views
0 replies
0 likes
