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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389524 Views

545 replies

34 likes

Account
Free
  • 389524 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8107 Views

0 replies

7 likes

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Offline mode and login troubles

Hi.Since 3 weeks ago, i am sufering troubles when i stay for 2 o 3 days in offline mode. Sometimes (after 2 o 3 days offline), when i open the app, it show me the login pop-up, whem i try login, with my user and my password, show me a messalike like ...

Regular

Hi. Since 3 weeks ago, i am sufering troubles when i stay for 2 o 3 days in offline mode. Sometimes (after 2 o 3 days offline), when i open the app, it show me the login pop-up, whem i try login, wi...

LeonelR1

Regular

567 Views

2 replies

0 likes

offline mode
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New interface

Yesterday I received an update for the android app which enhanched the interface. It crashed and I was forced to reinstall the app but now I havr the old interface again. Can I get the new one back?

Casual Listener

Yesterday I received an update for the android app which enhanched the interface. It crashed and I was forced to reinstall the app but now I havr the old interface again. Can I get the new one back?&...

764 Views

0 replies

3 likes

  • 764 Views
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App can't play albums

So sometimes when I switch album playlists, the app glitches and won't let me shuffle play songs from that album. It will say that there is a song playing when there clearly isn't and when I try to restart the app, it doesn't fix it. Any other option...

Casual Listener

So sometimes when I switch album playlists, the app glitches and won't let me shuffle play songs from that album. It will say that there is a song playing when there clearly isn't and when I try to r...

352 Views

0 replies

0 likes

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When closing the spotify app and then starting it up again removes volume controls CHROMECAST

When I'm playing music on my chromecast audio OR regular chromecast. And I close all my apps on my phone (including spotify) and then starting up spotify again removes the chromecast volume control. Does anyone else have this? Its very annoying to no...

Visitor

When I'm playing music on my chromecast audio OR regular chromecast. And I close all my apps on my phone (including spotify) and then starting up spotify again removes the chromecast volume control. ...

468 Views

0 replies

0 likes

Android
s7 edge
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Certain artists don't play on mobile

There are certain artists that I cannot play on the mobile version of spotify. They will play fine on my computer, but not on mobile. I press a song by them, and then it stops the song I'm listening to and gets rid of the song I'm listening to but al...

Newbie

There are certain artists that I cannot play on the mobile version of spotify. They will play fine on my computer, but not on mobile. I press a song by them, and then it stops the song I'm listening ...

mikeblessing

Roadie

1465 Views

9 replies

4 likes

  • 1465 Views
  • 9 replies
  • 4 likes

How to import songs from Galaxy S8+ to Spotify Mobile App

Hi, I've got heaps of music saved to my Phones storage, I'm looking for a way to import/sync these songs into a playlist on my spotify mobile app. Please tell me there is way to do this? Thanks in advance

Casual Listener

Hi,   I've got heaps of music saved to my Phones storage, I'm looking for a way to import/sync these songs into a playlist on my spotify mobile app.   Please tell me there is way to do ...

Joe

Community Legend

2577 Views

1 replies

0 likes

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  • 1 replies
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Spotify deleting downloaded Playists from iTunes

Hey! I'm trying to download to my SD some playlists from my iTunes to my device to listen them offline, but the Spotiy on my device insists to delete the playlits that I have already downloaded 5 minutes ago. So, I have to download the playlist again...

Casual Listener

Hey!   I'm trying to download to my SD some playlists from my iTunes to my device to listen them offline, but the Spotiy on my device insists to delete the playlits that I have already do...

Joe

Community Legend

549 Views

5 replies

0 likes

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  • 5 replies
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Downloaded music disappear

Every month or so the downloaded music I have selected, gets completely wipes out! Its sooo frustrating and I have to select them all over again and download them! I've done this quite a few times and I've lost all hope for it to get fixed on itself!...

Newbie

Every month or so the downloaded music I have selected, gets completely wipes out! Its sooo frustrating and I have to select them all over again and download them! I've done this quite a few times an...

262 Views

0 replies

0 likes

  • 262 Views
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SD Card

I recently installed a 126 GB SD card to my LG G6 specifically for Spotify. I went into setting and changed the storage option to the SD card and everything transfered fine. Spotify restarted and now it is incredibly buggy. Songs wont load, excessive...

Newbie

I recently installed a 126 GB SD card to my LG G6 specifically for Spotify. I went into setting and changed the storage option to the SD card and everything transfered fine. Spotify restarted and now...

Huothar

Roadie

477 Views

1 replies

1 likes

  • 477 Views
  • 1 replies
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I just switched to Google Play Music, its GREAT

The main reason I like google play is that I can download music to my phone and IT DOESNT DISAPPEAR or STOP SYNCHING for no apparent reason as Spotify does. Spotify is garbage and has NO CUSTOMER SERVICE! Bye-Bye- spotify!

Regular

The main reason I like google play is that I can download music to my phone and IT DOESNT DISAPPEAR or STOP SYNCHING for no apparent reason as Spotify does.  Spotify is garbage and has NO CUSTOM...

Huothar

Roadie

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
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Unable to sync local files from desktop to phone if the song is made unavailable to app

As you know there are some albums made not available to the spotify app. "Pyramids - Pyramids" is not available in the app for whatever reason, but I have the album locally and I would like to have spotify be able to play that album on my phone. I fo...

Casual Listener

As you know there are some albums made not available to the spotify app. "Pyramids - Pyramids" is not available in the app for whatever reason, but I have the album locally and I would like to h...

Joe

Community Legend

634 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Local Files not playing correctly on Mobile

So I have a whole live album that I have imported to my desktop app, and it sees everything and everything plays fine on my desktop app. But when I go to play 2 songs on my mobile app(Galaxy S8) it plays the studio versions of those songs. I have tri...

Regular

So I have a whole live album that I have imported to my desktop app, and it sees everything and everything plays fine on my desktop app. But when I go to play 2 songs on my mobile app(Galaxy S8) it p...

Joe

Community Legend

1128 Views

8 replies

0 likes

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  • 8 replies
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Stops playing every 6-8 minutes

This just started a couple days ago and it's driving me crazy.. I turn on my music with my phone and it just stops playing every 6-8 mins.. It's not someone using my acct somewhere else because when the music stops and I open up my phone it's off the...

Casual Listener

This just started a couple days ago and it's driving me crazy.. I turn on my music with my phone and it just stops playing every 6-8 mins.. It's not someone using my acct somewhere else because when ...

Joe

Community Legend

7679 Views

64 replies

22 likes

  • 7679 Views
  • 64 replies
  • 22 likes

Pixel 1 share not working

I have a Google Pixel 1. When I try to share a link it just goes back to my home screen. I have tried to uninstall and reinstall and still does not work. There seems to be no way that I can share a playlist, etc on my new phone.

Newbie

I have a Google Pixel 1.  When I try to share a link it just goes back to my home screen.  I have tried to uninstall and reinstall and still does not work.  There seems to be no way th...

Joe

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Spotify deleting downloaded musics

Sorry for my english:It isn't the first time that it's happening (I already did reset my phone and i'm still having the same problem). Briefly: the app crash and I loose all my music, but the "data" still is in my phone than I have to download all my...

Casual Listener

Sorry for my english: It isn't the first time that it's happening (I already did reset my phone and i'm still having the same problem).   Briefly: the app crash and I loose all my music, but ...

Joe

Community Legend

662 Views

4 replies

0 likes

  • 662 Views
  • 4 replies
  • 0 likes

My Spotify keeps connecting to strangers devices.

Spoiler (Highlight to read)For the past month, my phone has been randomly connecting to some strangers phone. So instead of listening to my music I hear his. I've been hoping it was a one time thing but it has happened every week. I have connected ra...

Newbie

For the past month, my phone has been randomly connecting to some strangers phone. So instead of listening to my music I hear his. I've been hoping it was a one time thing but it has happened every w...

Joe

Community Legend

691 Views

1 replies

1 likes

  • 691 Views
  • 1 replies
  • 1 likes

Ad blocking my music

I was listening to my saved music and I wanted to listen to one of my playlists that I created. Right before I played it, I crossed a dead zone in the car and my data cut off, and an ad was supposed to play before the music. Now when I get into spoti...

Newbie

I was listening to my saved music and I wanted to listen to one of my playlists that I created. Right before I played it, I crossed a dead zone in the car and my data cut off, and an ad was supposed ...

333 Views

0 replies

0 likes

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BUG: Title isn't the one playing!

Mostly after a commercial or deleting the one playing in the list, the next song isn't what it says it's playing. I even had a song playing and/or displaying that wasn't even in the list anymore, neither was it a proposed song. So there is some probl...

Music Fan

Mostly after a commercial or deleting the one playing in the list, the next song isn't what it says it's playing. I even had a song playing and/or displaying that wasn't even in the list anymore, nei...

244 Views

0 replies

0 likes

  • 244 Views
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Duvida

Quanto tempo demora pra confirmar o recebimento do boleto

Newbie

Quanto tempo demora pra confirmar o recebimento do boleto

223 Views

0 replies

0 likes

  • 223 Views
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Downloaded songs undownloaded

I have about 2000 songs downloaded on my spotify and once in a blue moon about half of them just magically seem to have disappeared. The songs are still there, but it isn't downloaded anymore, so every time I'll have to download all the songs again.

Newbie

I have about 2000 songs downloaded on my spotify and once in a blue moon about half of them just magically seem to have disappeared. The songs are still there, but it isn't downloaded anymore, so eve...

429 Views

0 replies

0 likes

  • 429 Views
  • 0 replies
  • 0 likes