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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118882 Views

27 replies

4 likes

  • 118882 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239847 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239847 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600811 Views

79 replies

3 likes

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  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493148 Views

581 replies

42 likes

Account
Free
  • 493148 Views
  • 581 replies
  • 42 likes

Can't listen to music

I'm having an issue where I can't listen to anything. I've got a free account and I hit shuffle play on any playlist (be it a Spotify one or user made) and then a "this is a premium feature" pops up. When did playing music become premium? I've delete...

Casual Listener

I'm having an issue where I can't listen to anything. I've got a free account and I hit shuffle play on any playlist (be it a Spotify one or user made) and then a "this is a premium feature" pops up....

Stormiest

Casual Listener

767 Views

2 replies

0 likes

  • 767 Views
  • 2 replies
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Frozen artwork & button

Every time I play a song on spotify the album cover stays the same and the pause, rewind, and foward button stays frozen so to play a new song I have to close the app and open it back up.... P.S. I am on the newest update

Newbie

Every time I play a song on spotify the album cover stays the same and the pause, rewind, and foward button stays frozen so to play a new song I have to close the app and open it back up....   ...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes

Solved!! Unwanted songs appearing on my personal playlists

Hallo Spotify CommunityI have a problem of unwanted songs being played on my personal playlists even in offline mode with no option to like, dislike or remove suggested songs permantly from my playlist. I have even unfollowed the artist of those part...

Music Fan

Hallo Spotify Community I have a problem of unwanted songs being played on my personal playlists even in offline mode with no option to like, dislike or remove suggested songs permantly from my play...

blackspark00

Music Fan

9289 Views

8 replies

0 likes

  • 9289 Views
  • 8 replies
  • 0 likes

Bluetooth crackling /Normalize Volume option

I've been trying to use my Samsung Galaxy S8+ (Android 7.0) to work with my Sony WH-1000XM2 headphones over bluetooth.. Connection to my device is fine, as is playback via any other app, but Spotify playback results in extreme crackling/static on all...

Newbie

I've been trying to use my Samsung Galaxy S8+ (Android 7.0) to work with my Sony WH-1000XM2 headphones over bluetooth.. Connection to my device is fine, as is playback via any other app, but Spotify ...

Joe

Community Legend

1205 Views

1 replies

1 likes

  • 1205 Views
  • 1 replies
  • 1 likes

Spotify wont go online

Force stop ✔Reboot ✔Clear cache ✔Re-install (i cant... i downloaded 10 gb) I'm trying with Wi-Fi and/or LTE, i cant login.

Casual Listener

Force stop ✔ Reboot ✔ Clear cache ✔ Re-install (i cant... i downloaded 10 gb)   I'm trying with Wi-Fi and/or LTE, i cant login. 

Joe

Community Legend

928 Views

2 replies

0 likes

  • 928 Views
  • 2 replies
  • 0 likes

where has the queue view gone in android?

The button to list what's in the play queue seems to have disappeared from the top right corner of the playing screen in both the android and ios app. Has it been hidden in any other screen or menu, or has it been removed altogether? If it's been rem...

Regular

The button to list what's in the play queue seems to have disappeared from the top right corner of the playing screen in both the android and ios app. Has it been hidden in any other screen or menu, ...

pacco65

Regular

4142 Views

8 replies

3 likes

  • 4142 Views
  • 8 replies
  • 3 likes

Music won't play after the opening ad for 30 minutes of ad free music

At first the music would simply stop playing after a number of songs. The spotify bar would still be open at the top of my screen as of that last song is still playing but I can't pause or skip, etc. It's just stops there and doesn't go away or conti...

Newbie

At first the music would simply stop playing after a number of songs. The spotify bar would still be open at the top of my screen as of that last song is still playing but I can't pause or skip, etc....

557 Views

0 replies

0 likes

  • 557 Views
  • 0 replies
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some musics that i could listen to on free spotify now aren't available on premium spotify

when i used spotify on free mode, i could listen to Hyuna's A+ EP, but when i started using spotify on family plan, it turned unavailable. what happened?

Newbie

when i used spotify on free mode, i could listen to Hyuna's A+ EP, but when i started using spotify on family plan, it turned unavailable. what happened?

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Solved!! My music stops after a few tracks saying I have no conenction

when I play any album/artist/playlist/anything, after about 2 or 3 tracks the music will stop and won't continue playing until I open Spotify again.. when I open the app screen at the bottom (just above the currently playing bar) it says 'No Internet...

Regular

when I play any album/artist/playlist/anything, after about 2 or 3 tracks the music will stop and won't continue playing until I open Spotify again.. when I open the app screen at the bottom (just ab...

Ben2906

Regular

1422 Views

7 replies

0 likes

  • 1422 Views
  • 7 replies
  • 0 likes

Desbloquear Zenfon3 pelo spotify

Quando o meu spotify Ta tocando se eu bloquear ele é acessar a playlist pela notificação do App na tela bloqueada (clicar na imagem do artista) ele desbloqueia todo meu celular. Como resolvo?

Newbie

Quando o meu spotify Ta tocando se eu bloquear ele é acessar a playlist pela notificação do App na tela bloqueada (clicar na imagem do artista) ele desbloqueia todo meu celular. Como resolvo?

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
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Solved!! Songs randomly start playing on Android

Hi all, On an HTC One X running ICS, Spotify will just randomly start playing music on occasion. There seems to be no real pattern except that music has been stopped some time previously (anything between a few minutes and an hour or so). It is usual...

Newbie

Hi all,   On an HTC One X running ICS, Spotify will just randomly start playing music on occasion.  There seems to be no real pattern except that music has been stopped some time previo...

Heidimarie819

Newbie

39747 Views

10 replies

3 likes

  • 39747 Views
  • 10 replies
  • 3 likes

Genius not working

Behind the lyrics/ Genius is not working on my Galaxy S8. Both Spotify and my Android are on current versions. I already tried to reinstall the app, no changes.Any songs are showing BTL. In the settings Genius is always turned on. Asking for help, ta...

Newbie

Behind the lyrics/ Genius is not working on my Galaxy S8. Both Spotify and my Android are on current versions. I already tried to reinstall the app, no changes. Any songs are showing BTL.  In ...

4608 Views

0 replies

0 likes

  • 4608 Views
  • 0 replies
  • 0 likes

How to log in to premium on phone

I have premium account. It's on iPad and iPod. Was on galaxy s8 until yesterday. O2 guru advised I uninstall and reinstall due to other issues. When I reinstalled it's not coming up as my premium account and keep taking me to upgrade account section?...

Newbie

I have premium account. It's on iPad and iPod.  Was on galaxy s8 until yesterday.  O2 guru advised I uninstall and reinstall due to other issues.  When I reinstalled it's not coming up...

justinewin_

Roadie

795 Views

1 replies

0 likes

  • 795 Views
  • 1 replies
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Solved!! Playback isn't paused when answering calls [Android]

Hi,from a couple of days spotify won't stop playing music when an incoming call arrives.So I hear both call and music that is very annoyingI have to close the application manually.Anyone have the same problem and have an idea how to fix it ?Thank you...

Newbie

Hi, from a couple of days spotify won't stop playing music when an incoming call arrives. So I hear both call and music that is very annoying I have to close the application manually. Anyone have...

malmark1

Casual Listener

126597 Views

164 replies

32 likes

  • 126597 Views
  • 164 replies
  • 32 likes

Are the Spotify UI engineers smoking crack?

Just having a play with the Spotify app for my android based home-theatre. I can only assume you need to be having a drug-induced psychotic episode to understand it's logic. Take queue management. Surely browsing a collection and choosing what song o...

Casual Listener

Just having a play with the Spotify app for my android based home-theatre. I can only assume you need to be having a drug-induced psychotic episode to understand it's logic.   Take queue man...

CameronMcDonald

Music Fan

6190 Views

21 replies

6 likes

  • 6190 Views
  • 21 replies
  • 6 likes

Download Spotify App without Amazon or Google Play

Hi, I am considering getting a premium account, but it is important to me, that I can download the app without the need to use a google account or amazon account, because I don`t have and want any.Please answer me, so I can consider your services. (W...

Casual Listener

Hi,   I am considering getting a premium account, but it is important to me, that I can download the app without the need to use a google account or amazon account, because I don`t have and wa...

piker

Newbie

42302 Views

3 replies

3 likes

  • 42302 Views
  • 3 replies
  • 3 likes

Musuc still playing after pick up facebook messenger call

Hello, I have an issue when music is playing on background and somebody is calling to me via Facebook messenger app. Durign call ringing music stops, and after I pick up the call, music continue playing, so I hear music and the person, which is calli...

Casual Listener

Hello, I have an issue when music is playing on background and somebody is calling to me via Facebook messenger app. Durign call ringing music stops, and after I pick up the call, music continue play...

felixnyström73

Casual Listener

631 Views

1 replies

1 likes

  • 631 Views
  • 1 replies
  • 1 likes

Spotify won't start after a Skype phone call is completed

As the subject topic says. Spotify stops when initiating a Skype call, but after I finished the Skype call the Spotify app won't resume playing.

Casual Listener

As the subject topic says. Spotify stops when initiating a Skype call,  but after I finished the Skype call the Spotify app won't resume playing.

432 Views

0 replies

0 likes

  • 432 Views
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[Android] Shuffle on big playlists is problematic

When playing my 1300 song playlist of downloaded tracks on shuffle with my Lenovo tablet the algorithm only uses the first 50 or so songs from the list to shuffle. Smaller Playlists with ~400 songs work fine. I already reinstalled the app with no fur...

Newbie

When playing my 1300 song playlist of downloaded tracks on shuffle with my Lenovo tablet the algorithm only uses the first 50 or so songs from the list to shuffle. Smaller Playlists with ~400 songs w...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes