Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5375 Views

0 replies

6 likes

  • 5375 Views
  • 0 replies
  • 6 likes

Reproduccion

Me sucede que no me aparece la barra de reproduccion y al poner un tema no puedo elegir otro ni adelantar.. Tengo premium..

Newbie

Me sucede que no me aparece la barra de reproduccion y al poner un tema no puedo elegir otro ni adelantar.. Tengo premium..

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Saved Songs in "your music" canat be found on my android phone but are available on my laptop

I can add songs to "your music" but all the old ones are gone but only on my phone, my laptop still got all of them. I havent reached 10000 songs yet so i dont know why its not showing all the songs i saven in "my songs"... can somebody help me?

Newbie

I can add songs to "your music" but all the old ones are gone but only on my phone, my laptop still got all of them. I havent reached 10000 songs yet so i dont know why its not showing all the songs ...

Joe

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Android Widget won't play music

On my oneplus 5, the widget won't start any music. steps to replicate:1. Open app2. play some music3. clear running apps4. on widget, click play Would be nice to not have to open app to play music when the widget is right there.

Newbie

On my oneplus 5, the widget won't start any music.   steps to replicate: 1. Open app 2. play some music 3. clear running apps 4. on widget, click play    Would be nice to not h...

Joe

Community Legend

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes

[Subscription] Decreasing subscription price for long term subscribers

Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks

Casual Listener

Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks

kazem4potify

Casual Listener

387 Views

2 replies

0 likes

  • 387 Views
  • 2 replies
  • 0 likes

Solved!! Next song doesn't start when phone locked

Hi everyone Impossible to solve this problem : when I play a not-downloaded playlist on my phone (Galaxy S4) in 4G, I choose a song, lock my phone, and let it next to me as I'm doing something else. So it's ok for the first song, everything works wel...

Casual Listener

Hi everyone 🙂   Impossible to solve this problem : when I play a not-downloaded playlist on my phone (Galaxy S4) in 4G, I choose a song, lock my phone, and let it next to me as I'm doing some...

DarkFranou

Casual Listener

1699 Views

2 replies

0 likes

  • 1699 Views
  • 2 replies
  • 0 likes

Sound assistant app Samsung galaxy

Has the sound assistant app on Samsung galaxy phones stopped recognising Spotify since the last update for anyone else

Newbie

Has the sound assistant app on Samsung galaxy phones stopped recognising Spotify since the last update for anyone else

558 Views

0 replies

0 likes

  • 558 Views
  • 0 replies
  • 0 likes

Solved!! Spotify app crashes on Blackview BV7000 pro

Hey there, I just bought a Blackview BV7000 pro phone and when I try to use Spotify (I'm a subscriber) it crashes all the time.Does not matter if I use it with bluetooth speaker or with in-ears, it closes itself after about 1 min from the phone puts ...

Regular

Hey there,   I just bought a Blackview BV7000 pro phone and when I try to use Spotify (I'm a subscriber) it crashes all the time. Does not matter if I use it with bluetooth speaker or wi...

jojolefunky

Newbie

5779 Views

8 replies

0 likes

  • 5779 Views
  • 8 replies
  • 0 likes

Album Arkwork not showing

So i bought a new phone running on android 6. I downloaded spotify, i signed in with my premium account. It plays music but it doesnt show the album arkwork and some picture on the home menu. How to fix this? Will I wait for the next update? T.T

Newbie

So i bought a new phone running on android 6. I downloaded spotify, i signed in with my premium account. It plays music but it doesnt show the album arkwork and some picture on the home menu. How to ...

lcolling

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Web Player not supported in Android mobile devices?

Hello, I use the Spotify app in my Android mobile device and it works great. However I cannot use the Spotify Web Player on the same Android device. It only plays 30 seconds "demos" of any song. It also doesn't show my playlists, except the four most...

Music Fan

Hello,   I use the Spotify app in my Android mobile device and it works great.   However I cannot use the Spotify Web Player on the same Android device. It only plays 30 seconds "d...

lcolling

Community Legend

3546 Views

1 replies

0 likes

  • 3546 Views
  • 1 replies
  • 0 likes

Solved!! Not Sticking to Playlist

Hi,Recently when I'm listening on my phone it doesn't stick to my playlist and it goes off and plays random songs, usually in the same genre, but it's still annoying. I've done a quick search and the only thing I found about the same problem was from...

Casual Listener

Hi, Recently when I'm listening on my phone it doesn't stick to my playlist and it goes off and plays random songs, usually in the same genre, but it's still annoying.   I've done a quick sea...

Dylanjv0

Visitor

6370 Views

4 replies

0 likes

  • 6370 Views
  • 4 replies
  • 0 likes

Spotify resets after restart, storage changed

Hey Spotify community, I'm using Spotify as a premium user on a Amazon fire tablet 7th generation. I'm also using a SD card to save my songs and it work. But as soon as I'm restarting the tablet, Spotify resets the place of storage to intern and, eve...

Newbie

Hey Spotify community,   I'm using Spotify as a premium user on a Amazon fire tablet 7th generation. I'm also using a SD card to save my songs and it work. But as soon as I'm restarting the ta...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

Can't edit/access playlist

I'm having trouble with certain aspects of my account. For example, my playlists show as being authored "by spotify" instead of by me. Also, I can't edit my playlists (add/remove songs). When I choose a song that I want to add, the only option I have...

Casual Listener

I'm having trouble with certain aspects of my account. For example, my playlists show as being authored "by spotify" instead of by me. Also, I can't edit my playlists (add/remove songs). When I choos...

nothankyou123

Newbie

752 Views

4 replies

0 likes

  • 752 Views
  • 4 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

What most of us want is having a disable option on Spotify Connect like for example Behind The Lyrics type of option in settingsand we wanted that since 2014 and still hasnt been implemented yet which should beplease do something Spotify

Regular

What most of us want is having a disable option on Spotify Connect like for example Behind The Lyrics type of option in settings and we wanted that since 2014 and still hasnt been implemented yet wh...

lcolling

Community Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Solved!! Download directly to my device?

Instead of just going into the app to listen to my offline music, Can't I just somehow get them DIRECTLY into my download folder to listen to it whenever I please even if I were to delete the app?

Casual Listener

Instead of just going into the app to listen to my offline music, Can't I just somehow get them DIRECTLY into my download folder to listen to it whenever I please even if I were to delete the app?

Emula

Casual Listener

796 Views

4 replies

0 likes

  • 796 Views
  • 4 replies
  • 0 likes

Can't download Genesis - The Lamb Lies Down On Brodway

Hi.I'm a premium user triyng to download the entire album The Lamb Lies Down On Broadway from Genesis (Progressive Rock).It permits only 3 musics from the algum.1) The Lamb Lies Down On Broadway2) Back In NYC3) Carpet CrawlersThanks in advance for an...

Newbie

Hi. I'm a premium user triyng to download the entire album The Lamb Lies Down On Broadway from Genesis (Progressive Rock). It permits only 3 musics from the algum. 1) The Lamb Lies Down On Broadwa...

Joe

Community Legend

802 Views

1 replies

2 likes

  • 802 Views
  • 1 replies
  • 2 likes

Solved!! Playlists gone.

Hi.I have just purchased a new android phone. I have just downloaded Spotify on to my phone but all my playlists are gone. Is there anyway to get them back? Also I had to sign up for premium again. Is it going to charge me for my old account and the ...

Casual Listener

Hi. I have just purchased a new android phone. I have just downloaded Spotify on to my phone but all my playlists are gone. Is there anyway to get them back? Also I had to sign up for premium again....

kynesthetic

Gig Goer

949 Views

3 replies

0 likes

  • 949 Views
  • 3 replies
  • 0 likes

Download playlists and albums to SD card disappears after closing Spotify

I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop Spotify and start again, it appears that most downlo...

Newbie

I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop S...

bobknapp

Casual Listener

582 Views

2 replies

0 likes

  • 582 Views
  • 2 replies
  • 0 likes

Will not play songs on my playlist

I am on a Galaxy S7, but when I press "Shuffle Play", Spotify picks a song that are not on my playlist. I can be sure of this because it is a 7 song playlist. I can turn off shuffle, but it is still a freaking pain in the a*s! Why can we not just pic...

Visitor

I am on a Galaxy S7, but when I press "Shuffle Play", Spotify picks a song that are not on my playlist.  I can be sure of this because it is a 7 song playlist.  I can turn off shuffle, but ...

Joe

Community Legend

434 Views

3 replies

0 likes

  • 434 Views
  • 3 replies
  • 0 likes

Weird Bug When Playing Music - Galaxy S8

I get this really strange bug on my S8 when playing music with Spotify. Ive attached a screenshot of what happens when I start playing a song, and these strange blue bars appear on either side of my screen which stay on the screen even when exiting t...

Casual Listener

I get this really strange bug on my S8 when playing music with Spotify.    Ive attached a screenshot of what happens when I start playing a song, and these strange blue bars appear on eit...

lcolling

Community Legend

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Falha ao Entrar

Sai da minha conta enquanto offline, e agora quando tento entrar novamente aparece o o aviso "sua definição atual é offline, fique online para se conectar ao Spotify", oq devo fazer?

Newbie

Sai da minha conta enquanto offline, e agora quando tento entrar novamente aparece o o aviso "sua definição atual é offline, fique online para se conectar ao Spotify", oq devo fazer?

user-removed

Not applicable

43563 Views

4 replies

8 likes

  • 43563 Views
  • 4 replies
  • 8 likes