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Please see below the current ongoing issues which are under investigation.

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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5888 Views

0 replies

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I closed app on my PC (didn't log off), Android stays silent

I am a fairly new subscriber to the Premium plan and enjoy Spotify in my car (bluetooth). Today I was listening to Spotify on my PC, decided to go for a drive. I shut down the PC app but did not log off. When I got to the car it would run Spotify, se...

Casual Listener

I am a fairly new subscriber to the Premium plan and enjoy Spotify in my car (bluetooth).  Today I was listening to Spotify on my PC, decided to go for a drive.  I shut down the PC app but ...

Titox

Roadie

823 Views

4 replies

0 likes

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cannot view public playlists

i have spotify premium and made my playlists public so my friend can see them. when they go to my profile and try to view my playlists it brings up a message saying error, and a try again buttonmy account is samsosa505

Newbie

i have spotify premium and made my playlists public so my friend can see them. when they go to my profile and try to view my playlists it brings up a message saying error, and a try again button my ...

Titox

Roadie

367 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

cannot view public playlists

i have spotify premuim, and have made my playlists public so that my friend can view them. when they go to my profile and view my playlists it says error occured try again.my account name is samsosa505

Newbie

i have spotify premuim, and have made my playlists public so that my friend can view them. when they go to my profile and view my playlists it says error occured try again. my account name is samsos...

Joe

Community Legend

295 Views

1 replies

0 likes

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I can't connect in my Android

This mesage appeard in the screen:"You are currently set to offline"Please go online to connect to Spotify

Newbie

This mesage appeard in the screen: "You are currently set to offline" Please go online to connect to Spotify

Tjlangtry2013

Newbie

448 Views

2 replies

0 likes

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Album art disappearing

Occasionally whenever I have Spotify playing in the background and then go to the app, the album disappears (as shown in the picture attached). This isn't a major issue, but rather just something that annoying and I thought I should alert the communi...

Newbie

Occasionally whenever I have Spotify playing in the background and then go to the app, the album disappears (as shown in the picture attached). This isn't a major issue, but rather just something tha...

Joe

Community Legend

417 Views

1 replies

1 likes

  • 417 Views
  • 1 replies
  • 1 likes

Skips not refreshing

My skips havn't refreshed for over a day now! I thought that they refreshed after an hour!

Newbie

My skips havn't refreshed for over a day now! I thought that they refreshed after an hour!

Joe

Community Legend

1634 Views

1 replies

1 likes

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Android app extremely slow and uses a lot of CPU

I've noticed that unlike the MacOS and iOS versions of Spotify the Android app is ridiculously slow and uses a lot of CPU. I'm using an NVIDIA Shield Tablet K1, there are no other performance issues with other apps. It's not a network issue. I've run...

Regular

I've noticed that unlike the MacOS and iOS versions of Spotify the Android app is ridiculously slow and uses a lot of CPU.   I'm using an NVIDIA Shield Tablet K1, there are no other performanc...

563 Views

0 replies

0 likes

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Album art not appearing

This may not seem like much of an issue, but it is still one of the consistently worse bugs that I have come across whilst using the Spotify app on Android, which is saying a lot considering the app being absolutely riddled with trivial errors that s...

Casual Listener

This may not seem like much of an issue, but it is still one of the consistently worse bugs that I have come across whilst using the Spotify app on Android, which is saying a lot considering the app ...

Elzin_7

Casual Listener

767 Views

2 replies

3 likes

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Solved!! Switched off tablet in offline mode now can't login

I am a Premium member and switched my Android tablet off whilst in offline mode. Now I try to log back in and I get a message saying to switch to online mode to login..... But cannot switch to online mode unless I am logged in to get to settings page...

Casual Listener

I am a Premium member and switched my Android tablet off whilst in offline mode. Now I try to log back in and I get a message saying to switch to online mode to login..... But cannot switch to online...

Joe

Community Legend

935 Views

3 replies

0 likes

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Help

I'm on a premium package but the app itself is not allowing to change the song or click the shuffle button. It just says that Try Premium. When I'm already in premium.

Newbie

I'm on a premium package but the app itself is not allowing to change the song or click the shuffle button. It just says that Try Premium. When I'm already in premium.

Joe

Community Legend

261 Views

1 replies

0 likes

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  • 1 replies
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Quiero que funcione

Ya he desinstalado la aplicación, incluso formatie el teléfono y la aplicación sigue funcionando demasiado lenta. Se cierra sola y se paran las canciones.Lo peor es que estoy en premiun y la aplicación me está robando.

Casual Listener

Ya he desinstalado la aplicación, incluso formatie el teléfono y la aplicación sigue funcionando demasiado lenta. Se cierra sola y se paran las canciones. Lo peor es que estoy en premiun y la aplica...

257 Views

0 replies

0 likes

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[WP 8.0] Offline Playlist Data on SD Card

I have a LGK 20 phone im trying to put my music on my S.D card put it don't have that option am i doing something wrong??

Newbie

I have a LGK 20 phone im trying to put my music on my S.D card put it don't have that option am i doing something wrong??

246 Views

0 replies

0 likes

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Local Files are not downloading

There are a lot of songs that this app does not have, and I have added a whole heap via Local Files through my iTunes playlist. Lately the app has been deciding that it hasn't downloaded any of my songs and goes 'welp, I must download these again' on...

Newbie

There are a lot of songs that this app does not have, and I have added a whole heap via Local Files through my iTunes playlist. Lately the app has been deciding that it hasn't downloaded an...

495 Views

0 replies

2 likes

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Certain songs not transferring from local files to android

I recently purchased King Gizzard & the Lizard Wizard's Quarters! and I'm in Your Mind Fuzz since neither are on Spotify. When I put them into my local files they appear in my desktop but when I try to download it to my phone only three of Quaters! s...

Newbie

I recently purchased King Gizzard & the Lizard Wizard's Quarters! and I'm in Your Mind Fuzz since neither are on Spotify. When I put them into my local files they appear in my desktop but when I ...

282 Views

0 replies

0 likes

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signing in

Hi, Having trouble signing in and really getting stressed with it, Cannot sign in with either Spotify or Facebook and are having to change passwords all the time. Someone please help me. Know my email, User name and the long name they gave me but sti...

Newbie

Hi, Having trouble signing in and really getting stressed with it, Cannot sign in with either Spotify or Facebook and are having to change passwords all the time. Someone please help me.  Know ...

Joe

Community Legend

323 Views

1 replies

0 likes

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  • 1 replies
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Probleme de connexion

Bonjour j'ai un compte spotify premium family et des que j'entre sur spotify je suis hors connexion alors que j'ai du Wi-Fi ou 4gJe suis à l'étranger alors est-ce lié ou non ?Voici un screenshot qui confirme que je suis en wifi

Newbie

Bonjour j'ai un compte spotify premium family et des que j'entre sur spotify je suis hors connexion alors que j'ai du Wi-Fi ou 4g Je suis à l'étranger alors est-ce lié ou non ? Voici un screenshot ...

418 Views

0 replies

0 likes

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Problemas con SD

Escogo la tarjeta SD como el almacenamiento para Spotify y parece hacerlo de manera correcta, la app se reinicia y en configuración esta seleccionada la SD como el almacenamiento. Descargo mi playlist sin problema, sin embargo, las canciones no se re...

Newbie

Escogo la tarjeta SD como el almacenamiento para Spotify y parece hacerlo de manera correcta, la app se reinicia y en configuración esta seleccionada la SD como el almacenamiento. Descargo mi playlis...

user-removed

Not applicable

464 Views

1 replies

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Reproduccion

Me sucede que no me aparece la barra de reproduccion y al poner un tema no puedo elegir otro ni adelantar.. Tengo premium..

Newbie

Me sucede que no me aparece la barra de reproduccion y al poner un tema no puedo elegir otro ni adelantar.. Tengo premium..

362 Views

0 replies

0 likes

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Saved Songs in "your music" canat be found on my android phone but are available on my laptop

I can add songs to "your music" but all the old ones are gone but only on my phone, my laptop still got all of them. I havent reached 10000 songs yet so i dont know why its not showing all the songs i saven in "my songs"... can somebody help me?

Newbie

I can add songs to "your music" but all the old ones are gone but only on my phone, my laptop still got all of them. I havent reached 10000 songs yet so i dont know why its not showing all the songs ...

Joe

Community Legend

306 Views

1 replies

0 likes

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Android Widget won't play music

On my oneplus 5, the widget won't start any music. steps to replicate:1. Open app2. play some music3. clear running apps4. on widget, click play Would be nice to not have to open app to play music when the widget is right there.

Newbie

On my oneplus 5, the widget won't start any music.   steps to replicate: 1. Open app 2. play some music 3. clear running apps 4. on widget, click play    Would be nice to not h...

Joe

Community Legend

552 Views

1 replies

0 likes

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