Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
207480 Views
137 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
555184 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
459990 Views
575 replies
39 likes
La aplicación al momento de poner play a una cancion y minimizar la aplicacion esta sigue avanzando pero no me aparece la barra de reproducción en las notificaciónes y al abrir de nuevo la aplicación se cierra y se detiene.
La aplicación al momento de poner play a una cancion y minimizar la aplicacion esta sigue avanzando pero no me aparece la barra de reproducción en las notificaciónes y al abrir de nuevo la aplicación...
Newbie
1614 Views
2 replies
0 likes
hello.lately i've been able to change the cover on two of my playlists. now ive made a new one, but i dont remember how i changed the cover. anybody know how to do it??
hello. lately i've been able to change the cover on two of my playlists. now ive made a new one, but i dont remember how i changed the cover. anybody know how to do it??
Community Legend
790 Views
3 replies
0 likes
Merhaba, premium üyelik almak istiyorum ancak sadece kredi kartı ile ödeme var. Mobil ödeme yapmak istiyorum bana yardımcı olur musunuz?
Merhaba, premium üyelik almak istiyorum ancak sadece kredi kartı ile ödeme var. Mobil ödeme yapmak istiyorum bana yardımcı olur musunuz?
Newbie
4952 Views
3 replies
6 likes
Occasionally I'll find Spotify mass downloading songs when I get on to my WiFi...to the tune of 1000-1500 songs. I'm pretty much on the limit for the number of songs that I can store on my phone (Samsung Galaxy S8) and I haven't added any songs to be...
Occasionally I'll find Spotify mass downloading songs when I get on to my WiFi...to the tune of 1000-1500 songs. I'm pretty much on the limit for the number of songs that I can store o...
Music Fan
631 Views
1 replies
0 likes
Just upgraded. Spotify on laptop lets me play playlist in order listed, but mobile phone shuffles playlist. How do I stop shuffle on mobile and play list in order I want? Thanks
Just upgraded. Spotify on laptop lets me play playlist in order listed, but mobile phone shuffles playlist. How do I stop shuffle on mobile and play list in order I want? Thanks
Community Legend
2435 Views
5 replies
0 likes
So i have used spotify in while and it worked so far but now some songs are not playing i have got another phone and tried it there and it only played it when i was online And its pretty anoying as i am premium and would like to play songs that i pay...
So i have used spotify in while and it worked so far but now some songs are not playing i have got another phone and tried it there and it only played it when i was online And its pretty ano...
Community Legend
599 Views
1 replies
0 likes
I only have three options on the bottom of my Spotify account on Andriod. Where is my library?!!! Why is the menu below the app "Your Playlists" not "Your Library"?!!! I am not able to add any music. I have two devices, same version but they display ...
I only have three options on the bottom of my Spotify account on Andriod. Where is my library?!!! Why is the menu below the app "Your Playlists" not "Your Library"?!!! I am not able to add any music....
1582 Views
0 replies
0 likes
So i made a playlist of an album i have the mp3s for. i am able to sync some of the playlist but others appear to be download with a green arrow and then goes gray arrow and isn't available. its always the same songs. they play fine on the laptop.any...
So i made a playlist of an album i have the mp3s for. i am able to sync some of the playlist but others appear to be download with a green arrow and then goes gray arrow and isn't available. its alwa...
Community Legend
1158 Views
4 replies
0 likes
Hi,When I play music and make a phone call, I would expect that the music will stop and resume after the phone call, but I need to resume it manually. Is there a solution for that?Thanks,Erez
Hi, When I play music and make a phone call, I would expect that the music will stop and resume after the phone call, but I need to resume it manually. Is there a solution for that? Thanks, Erez
Casual Listener
20757 Views
5 replies
0 likes
I'm not exactly sure when this problem started. Device: Pixel XL Issue: sometimes spotify will not re-create the notification that it is playing music after the notification has been previously swiped away after pausing a song. How to resolve it (tem...
I'm not exactly sure when this problem started. Device: Pixel XL Issue: sometimes spotify will not re-create the notification that it is playing music after the notification has bee...
Casual Listener
526 Views
1 replies
0 likes
Why is my spotty playlist only playing a couple of songs then stopping when I have the entire playlist on repeat
Why is my spotty playlist only playing a couple of songs then stopping when I have the entire playlist on repeat 😲😲😲
Community Legend
474 Views
1 replies
0 likes
nothing but problems ....is there a number I can call ....because this is not usefull
nothing but problems ....is there a number I can call ....because this is not usefull
Casual Listener
1762 Views
2 replies
2 likes
Hi, I have a problem with a family account. As stated in the topic subject, I've downloaded my songs onto the SD card (and the com.spotify folder is right there), but my phone keeps telling me that the app takes 9 gigabytes of internal storage. I hav...
Hi, I have a problem with a family account. As stated in the topic subject, I've downloaded my songs onto the SD card (and the com.spotify folder is right there), but my phone keeps telling me that t...
Not applicable
1161 Views
4 replies
0 likes
Hi,I have Spotify Premium on my Samsung Galaxy S5 all latest updates for both phone and app. For the past 2 weeks all my music keeps getting undownloaded and then trying to redownload when i launch the app again, this happens after stopping app, rebo...
Hi, I have Spotify Premium on my Samsung Galaxy S5 all latest updates for both phone and app. For the past 2 weeks all my music keeps getting undownloaded and then trying to redownload when i launch...
Newbie
2110 Views
3 replies
1 likes
When trying to group Sonos speakers as devices while listening through spotify...the Spotify app will play through one speaker, when I try to group rooms it tries to load Sonos app but crashes every time. Spent one hour with Spotify support and got n...
When trying to group Sonos speakers as devices while listening through spotify...the Spotify app will play through one speaker, when I try to group rooms it tries to load Sonos app but crashes every ...
Gig Goer
859 Views
2 replies
0 likes
Hello there Spotify! I'm having major issues with my phone's memory and spotify. My phone is telling me that this app is using 5.28 GB which it seems to be almost all my phone memory... yaik!Now, I'm the opposite of a "technological" person therefore...
Hello there Spotify! I'm having major issues with my phone's memory and spotify. My phone is telling me that this app is using 5.28 GB which it seems to be almost all my phone memory.....
Gig Goer
3347 Views
6 replies
0 likes
Please hide download button or even add confirmation alert to discard offline songs. It’s third time when I deleted all my offline songs accidently when put phone into pocket.
Please hide download button or even add confirmation alert to discard offline songs. It’s third time when I deleted all my offline songs accidently when put phone into pocket.
387 Views
0 replies
0 likes
Hi,I have a SD card, set as external memory with lots of Space empty, but there is not the storage option in the app settings.I tried to format the SD card, to close the app, to reinstall it etc, but it still doesn't work.I don't have enough space le...
Hi, I have a SD card, set as external memory with lots of Space empty, but there is not the storage option in the app settings. I tried to format the SD card, to close the app, to reinstall it ...
Community Legend
85769 Views
34 replies
1 likes
I am having an increasingly annoying problem with my Android app. In certain playlists, it crashes on certain songs. It just freezes completely, and refuses to continue playing. It does not help to use the next-button to skip it, and it does not even...
I am having an increasingly annoying problem with my Android app. In certain playlists, it crashes on certain songs. It just freezes completely, and refuses to continue playing. It does not help to u...
Regular
1965 Views
2 replies
0 likes
Was playing this song literally a week ago from the Once album for Nightwish. Now Ghost Love Score, as well as the rest of the Once album is just gone from spotify.I am in Australia. Any thoughts?
Was playing this song literally a week ago from the Once album for Nightwish. Now Ghost Love Score, as well as the rest of the Once album is just gone from spotify. I am in Australia. Any thoughts?
1537 Views
0 replies
17 likes
