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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Bluetooth playback with gaps

I have a Asus Zenfone 3 - ZC553KL.After the company deploy the Android Version 7, my Spotify present some gaps when Im connected to my VW Polo car audio device.When I have other smartphones or when my current device use the Android 6.0, I don't have ...

Newbie

I have a Asus Zenfone 3 - ZC553KL. After the company deploy the Android Version 7, my Spotify present some gaps when Im connected to my VW Polo car audio device. When I have other smartphones or wh...

481 Views

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Find downloads

I'm in a premium account and spotify told me I downloaded the maximum musics but i can delete somes, where are the full downloaded musics displayed ?

Newbie

I'm in a premium account and spotify told me I downloaded the maximum musics but i can delete somes, where are the full downloaded musics displayed ?

355 Views

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Spotify keeps changing my storage from my side card to my device

This removes all my downloaded playlists from the SD card and then fills up my phone when I open Spotify.It's happened twice in the last month, kind of annoying to have to keep changing it back to the SD card

Newbie

This removes all my downloaded playlists from the SD card and then fills up my phone when I open Spotify. It's happened twice in the last month, kind of annoying to have to keep changing it back t...

265 Views

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Solved!! 5.7 gb data without having any song downloaded

Is it possible that my tablet has 5.7gb spotify data without having any song downloaded? I may erase data folder, but will I lose all my favorites and listened music? Is there a way to reduce data usage on my tablet hard disk without losing all? Than...

Newbie

Is it possible that my tablet has 5.7gb spotify data without having any song downloaded? I may erase data folder, but will I lose all my favorites and listened music? Is there a way to reduce data us...

Joe

Community Legend

2758 Views

1 replies

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Mobile Data Usage Problem

Hello, I've been using Spotify quite a while, but this month something I've never ever seen happened. I'm using spotify on my phone when I'm on my way to work or back to home. It takes about an hour. My usage pattern didn't change. This month I got s...

Newbie

Hello,   I've been using Spotify quite a while, but this month something I've never ever seen happened.   I'm using spotify on my phone when I'm on my way to work or back to h...

487 Views

0 replies

3 likes

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Losing album tracks online and offline

I am having a reoccuring issue where any albums I save and download I find tracks are missing after a period of time and i have to download again (if I am lucky to have a full lbum visible. I am now even finding when I save albums (not downloading) t...

Newbie

I am having a reoccuring issue where any albums I save and download I find tracks are missing after a period of time and i have to download again (if I am lucky to have a full lbum visible.  I a...

266 Views

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Spotify keeps crashing

If i leave spotify to open another app, spotify will crash/close itself and I have to reopen spotify to restart the song.

Newbie

If i leave spotify to open another app, spotify will crash/close itself and I have to reopen spotify to restart the song.

Joe

Community Legend

366 Views

1 replies

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Not really an issue just a question

Why do some playlists like Signed: XOXO say play and look different then others? By others I mean the playlists which say shuffle play and look like the old playlists still. Signed: XOXO also has a different look when playing music which almost resem...

Casual Listener

Why do some playlists like Signed: XOXO say play and look different then others? By others I mean the playlists which say shuffle play and look like the old playlists still. Signed: XOXO also has a d...

Joe

Community Legend

640 Views

2 replies

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being charged $11 dollars a month and getting adds

My phone died about a month ago and i lost all my music downloads - now with new phone Lg4 i cant get back any of my music have tried logging in but my account is gone- whats more annoying is i am now being charged for spotify and am getting adds!! A...

Visitor

My phone died about a month ago and i lost all my music downloads - now with new phone Lg4 i cant get back any of my music have tried logging in but my account is gone- whats more annoying is i am no...

Joe

Community Legend

592 Views

1 replies

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How to delete music from SD on Android.

This is my situation, I had 2 phones, let's call them A and B. On my cellphone A I downloaded a bunch of music from spotify and I stored all on the SD Card, then, I sold cellphone A, but kept my SD Card. So then I bought my cellphone B, and I inserte...

Newbie

This is my situation, I had 2 phones, let's call them A and B.   On my cellphone A I downloaded a bunch of music from spotify and I stored all on the SD Card, then, I sold cellphone A, but kep...

373 Views

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Premium isnt working

I have spotify premium but I just got a new phone and it now I can't use any of my premium perks. It even gives me the option to go premium but I already am. This is extremely frustrating.

Casual Listener

I have spotify premium but I just got a new phone and it now I can't use any of my premium perks. It even gives me the option to go premium but I already am. This is extremely frustrating.

269 Views

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Downloading To SD Card

I've recently updated Spotify on my Huawei P9 lite, I've a 32GB micro SD installed on my phone. I've tried clearing all the local app data on my phone - restarting the phone - and reinstalling the app. Nothing seems to work. This would be really help...

Casual Listener

I've recently updated Spotify on my Huawei P9 lite, I've a 32GB micro SD installed on my phone. I've tried clearing all the local app data on my phone - restarting the phone - and reinstalling the ap...

Joe

Community Legend

1438 Views

3 replies

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intermittent squelching noises during playback

Today I was getting brief bursts of noise every minute or so during playback. This seemed to resemble several other complaints I see in old forum posts here (loud split-second bursts of scraping / static / squelching noise). It was really annoying. I...

Regular

Today I was getting brief bursts of noise every minute or so during playback. This seemed to resemble several other complaints I see in old forum posts here (loud split-second bursts of scraping / st...

328 Views

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Spotify Account Change

Alright so I listen to spotify on my Android when I'm going to my classes or whatever. When classes ended in late August, I stopped going on by when I got back on it today, I noticed that the layout changed and that when I went to my profile, it says...

Newbie

Alright so I listen to spotify on my Android when I'm going to my classes or whatever. When classes ended in late August, I stopped going on by when I got back on it today, I noticed that the layout ...

184 Views

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Download. Using cellular

I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌

Newbie

I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌

496 Views

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Found Song that I gave a Thumps Up

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I somehow find out what song that was? I cant look a...

Regular

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I...

skorrrrr

Regular

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5 replies

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Alguien entra con otro dispositivo a mi cuenta

Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica

Newbie

Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica

593 Views

0 replies

1 likes

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android auto auto start

Is there an option somewhere to have spotify auto start playing when it connects to android auto? I have to always push play after I connect my phone. Minor inconvience but still an inconvience. Apple car play auto starts but android auto does not. N...

Newbie

Is there an option somewhere to have spotify auto start playing when it connects to android auto?  I have to always push play after I connect my phone.  Minor inconvience but still an incon...

611 Views

0 replies

1 likes

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Spotify won't play more than 1 song

Hey everybody,I hope you can help me!My Spotify app only plays one song, it doesn't matter what playlists I choose. After one song it stops playing and I have to press forward to get the next song playing. I checked, but all autoplay functions are on...

Casual Listener

Hey everybody, I hope you can help me! My Spotify app only plays one song, it doesn't matter what playlists I choose. After one song it stops playing and I have to press forward to get the next son...

Gab1er

Newbie

3217 Views

5 replies

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Spotify's sound not good in car

Hi,We use spotify to play music in the car, but since the last update the sound is awefull.It playes very quiet and the sound is not as good as before (bass, ...)I play it with an aux-cable, my husband uses bluetooth, but in both cases it's the same....

Casual Listener

Hi, We use spotify to play music in the car, but since the last update the sound is awefull. It playes very quiet and the sound is not as good as before (bass, ...) I play it with an aux-cable, my...

303 Views

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