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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5117 Views

0 replies

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Music wont play automatically when connected to Android Auto

Unlike Apple CarPlay whenever I connect my S8 to my car's Android Auto Spotify wont continue playing the current song. When I start my car Spotify starts playing through bluetooth automatically, but when I connect through Android Auto the music pause...

Newbie

Unlike Apple CarPlay whenever I connect my S8 to my car's Android Auto Spotify wont continue playing the current song.  When I start my car Spotify starts playing through bluetooth automatically...

313 Views

0 replies

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disable connecting to car bluetooth audio

Every time I start my car, Spotify automatically connects to the Bluetooth audio and begins playing. Is there a way to disable this without turning off the Bluetooth on the phone?

Newbie

Every time I start my car, Spotify automatically connects to the Bluetooth audio and begins playing.  Is there a way to disable this without turning off the Bluetooth on the phone?

421 Views

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Superuser Contribution Spotify stops in the middle of a song.

Hello App,Spotify was working fine before the most recent updates. I have a Samsung galaxy s6 phone. Now it stops in the middle of a song. I've tried to uninstall and reinstall. I've tried to uninstall some other apps. Ialso tried to take out gapless...

Gig Goer

Hello App, Spotify was working fine before the most recent updates. I have a Samsung galaxy s6 phone. Now it stops in the middle of a song. I've tried to uninstall and reinstall. I've tried to uni...

eminecagman

Casual Listener

2431 Views

14 replies

1 likes

Android
Music
s6
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download su android

Ciao a tutti, forse e'una domanda sciocca ma spero riusciate ad aiutarmi. Mi sono abbonato da poco alla versione premium ed ho eseguito i miei primi download. La freccetta a fianco degli album rimane bianca e non verde e quindi non riesco ad ascolatr...

Visitor

Ciao a tutti,   forse e'una domanda sciocca ma spero riusciate ad aiutarmi. Mi sono abbonato da poco alla versione premium ed ho eseguito i miei primi download. La freccetta a fianco degli alb...

218 Views

0 replies

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Mass download music?

If I get premium is it possible to get spotify on my phone download thousands of song (while on wifi at home), so I have access to them when I go to work without wifi? Or even pick all the playlist I want to download so I can listen to them later? I ...

Casual Listener

If I get premium is it possible to get spotify on my phone download thousands of song (while on wifi at home), so I have access to them when I go to work without wifi?   Or even pick all the p...

Some1Else

Casual Listener

2825 Views

2 replies

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Cancelled my premium, now i cant listen to any music

Hey peeps, I have an issue with my spotify app on my S5, after months of using this service i enjoyed it and decided to try out the premium subscription service. I enjoyed using it but decided i didnt need the services that premium gives so i cancell...

Casual Listener

Hey peeps,  I have an issue with my spotify app on my S5, after months of using this service i enjoyed it and decided to try out the premium subscription service. I enjoyed using it but decided...

kingkennedy

Casual Listener

501 Views

2 replies

0 likes

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Can't download playlist on the micro SD no more

Hi everyone, since I switched from the student's premium account to a family one I haven't been able to download any music on the SD card for the offline mode on my Android mobile (Huawei p9). Before there was the possibility to choose the storage (i...

Casual Listener

Hi everyone, since I switched from the student's premium account to a family one I haven't been able to download any music on the SD card for the offline mode on my Android mobile (Huawei p9). Before...

Joe

Community Legend

484 Views

3 replies

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Falta de canciones.

no se reproduce cancion a pesar de aparecer en el album

Newbie

no se reproduce cancion a pesar de aparecer en el album

220 Views

0 replies

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Solved!! Can't listen some Artists on mbile

The last couple I days I faced a huge issue. I can't play some songs from Justin Timberlake on my mobile. I can listen to them usually o my PC, but when it comes to mobile, it says that "This song is not available." What is going on? I've tried downl...

Casual Listener

The last couple I days I faced a huge issue. I can't play some songs from Justin Timberlake on my mobile. I can listen to them usually o my PC, but when it comes to mobile, it says that "This song is...

kursku

Casual Listener

890 Views

2 replies

0 likes

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music is not playing

so I wanted to listen to the last of the real ones by fall out boys but I clicked the shuffle and it popped up the message about 30 free minutes of ads, so I clicked the skip button and when I clicked it, it went to the album cover and j pressed the ...

Newbie

so I wanted to listen to the last of the real ones by fall out boys but I clicked the shuffle and it popped up the message about 30 free minutes of ads, so I clicked the skip button and when I clicke...

Joe

Community Legend

283 Views

1 replies

0 likes

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Songs are unplayable on my Google Pixel phone

I've looked around the community and it appears there have been a few issues with songs becoming unplayable but never a definitive fix for this. Do Spotify employees ever read these forums and make any comments?For the past two weeks now any song tha...

Casual Listener

I've looked around the community and it appears there have been a few issues with songs becoming unplayable but never a definitive fix for this. Do Spotify employees ever read these forums and make a...

Kinseygail

Newbie

1131 Views

5 replies

3 likes

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Andrlid Auto Shuffle

I am using spotify in my car via Android Auto. The albums are always played in shuffle modus although shuffle I disabled. Who knows what to do?

Newbie

I am using spotify in my car via Android Auto. The albums are always played in shuffle modus although shuffle I disabled. Who knows what to do?

279 Views

0 replies

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I want to stop my phone showing what I am playing...

I am not sure, but it feels like spotify syncing to my PC is using battery. Is there a way to turn off the syncing? I am talking about, when your phone shows what is playing on the computer. Not sure what they call it. Any help appreciated

Newbie

I am not sure, but it feels like spotify syncing to my PC is using battery.   Is there a way to turn off the syncing? I am talking about, when your phone shows what is playing on the computer....

345 Views

0 replies

0 likes

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Keep losing my offline songs

Hi, I've been having this problem for two weeks or so. Every two days I have to redownload my songs because I open Spotify and it turns out they are not available offline anymore. Anyone having the same problem? Solutions?

Newbie

Hi, I've been having this problem for two weeks or so. Every two days I have to redownload my songs because I open Spotify and it turns out they are not available offline anymore. Anyone ha...

Solid_Metal

Regular

5601 Views

9 replies

1 likes

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Solved!! New phone all playlists are gone

Can you help? I've bought new s8 transferred all data but Spotify playlists are gone on my new phone and cannot open the app on the old phone

Casual Listener

Can you help? I've bought new s8 transferred all data but Spotify playlists are gone on my new phone and cannot open the app on the old phone

Kas7

Casual Listener

763 Views

2 replies

0 likes

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Superuser Contribution No puedo cambiar de canción PREMIUM

Al intentar cambiar de canción me sale el mensaje de cambiate a premium, pero mi cuenta ya es premium puedo descargar y usar el modo fuera de linea, esto paso de repente espero puedan ayudarme

Newbie

Al intentar cambiar de canción me sale el mensaje de cambiate a premium, pero mi cuenta ya es premium puedo descargar y usar el modo fuera de linea, esto paso de repente espero puedan ayudarme

Coloreslocos

Casual Listener

5151 Views

5 replies

1 likes

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Spotify perdendo a referência das músicas baixadas

Sou Premium, utilizo o Spotify no Samsung Galaxy S7 e não estou conseguindo ficar com as músicas baixadas no celular. Baixo as músicas, ouço normalmente enquanto estou offline, mas depois de um tempo preço as músicas que baixei e não consigo ouvir of...

Newbie

Sou Premium, utilizo o Spotify no Samsung Galaxy S7 e não estou conseguindo ficar com as músicas baixadas no celular. Baixo as músicas, ouço normalmente enquanto estou offline, mas depois de um tempo...

411 Views

0 replies

0 likes

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Non si sente la musica

Ho spotify Premium con le canzoni scaricate ma quando seleziono la canzone questa parte ma non si sente. Qualcuno può aiutarmi per favore.

Newbie

Ho spotify Premium con le canzoni scaricate ma quando seleziono la canzone questa parte ma non si sente. Qualcuno può aiutarmi per favore.  

Martiiiiiiiiiii

Casual Listener

1221 Views

1 replies

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Spotify shuffle button not working at all

Hey so I hopped on to spotify to listen to my playlist and clicked shuffle play because it usually just plays random songs, not play one song after another as they are in the playlist. I tried using the small shuffle button on the play bar too. I'm a...

Visitor

Hey so I hopped on to spotify to listen to my playlist and clicked shuffle play because it usually just plays random songs, not play one song after another as they are in the playlist. I tried using ...

jijuji

Casual Listener

2787 Views

7 replies

6 likes

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Quiet Max Volume - Oxygen 7.1.1 (OnePlus 5T)

I recently purchased the OnePlus 5T running Android Oxygen and the max volume when playing songs through Spotify is significantly quieter than when using the native music player or any other audio application. I have no EQ enabled, and it is quite cl...

Newbie

I recently purchased the OnePlus 5T running Android Oxygen and the max volume when playing songs through Spotify is significantly quieter than when using the native music player or any other audio ap...

556 Views

0 replies

0 likes

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