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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27908 Views
  • 59 replies
  • 23 likes
  • 27908 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870435 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870435 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24753 Views
  • 3 replies
  • 0 likes
  • 24753 Views
  • 3 replies
  • 0 likes

Download over wifi

For some reason song, albums and playlists will not download over Wi-Fi but will if I use cellular data.I have tried deleting the app checking phone memory but nothing works.Can anyone help? ThanksMark

  • Newbie
  • For some reason song, albums and playlists will not download over Wi-Fi but will if I use cellular data. I have tried deleting the app checking phone memory but nothing works. Can anyone help? &nb...
  • Joe
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

Solved!! no local songs via chromecast audio?

When I play songs from the (windows 10) desktop player or my android devices (Sony Z5, Samsung Galaxy Tab S2) to my chromecast audio, it works without problems, BUT all my own/local songs, already downloaded on all devices, where ignored and skipped!...

  • Roadie
  • When I play songs from the (windows 10) desktop player or my android devices (Sony Z5, Samsung Galaxy Tab S2) to my chromecast audio, it works without problems, BUT all my own/local songs, already do...
  • TREVA
  • Roadie
  • 14787 Views
  • 2 replies
  • 5 likes
  • chromecast audio
    local files
  • 14787 Views
  • 2 replies
  • 5 likes

Soundhound Playlist Won't Connect

Not sure if this is on Soundhound or Spotify's end, but when I use Soundhound I used to be able to connect it to Spotify to make a Soundhound playlist, making it easy to add songs to Spotify without the option to listen to it & add it. Just curious a...

  • Newbie
  • Not sure if this is on Soundhound or Spotify's end, but when I use Soundhound I used to be able to connect it to Spotify to make a Soundhound playlist, making it easy to add songs to Spotify without ...
  • Dhanya
  • Newbie
  • 885 Views
  • 1 replies
  • 4 likes
  • 885 Views
  • 1 replies
  • 4 likes

Solved!! No favorite songs now?

Hi all!I needed to clean some cache from my android and was surprised when there's no more favorite songs in "My songs" list. Does anyone have a clue about what happened? Thanks!

  • Casual Listener
  • Hi all! I needed to clean some cache from my android and was surprised when there's no more favorite songs in "My songs" list.   Does anyone have a clue about what happened?   Than...
  • magnotico
  • Casual Listener
  • 1069 Views
  • 2 replies
  • 0 likes
  • 1069 Views
  • 2 replies
  • 0 likes

Superuser Contribution Usar spotify en segundo plano

Hola que tal tengo un problema, cada vez que abro otra app con el spotify reproduciendo, automaticamente el spotify se cierra, hay alguna solucion para este problema?

  • Newbie
  • Hola que tal tengo un problema, cada vez que abro otra app con el spotify reproduciendo, automaticamente el spotify se cierra, hay alguna solucion para este problema?
  • kacomanya
  • Casual Listener
  • 11453 Views
  • 3 replies
  • 2 likes
  • 11453 Views
  • 3 replies
  • 2 likes

Local files wont sync to android

I have tries all the recomended solutions - disable firewall + antivirus- reinstall/reboot aplication- turn on network sharing- install older spotify versionbut to no avail. I have a samsung galaxy s7 nougat which does show up in my devices on my des...

  • Newbie
  • I have tries all the recomended solutions  - disable firewall + antivirus - reinstall/reboot aplication - turn on network sharing - install older spotify version but to no avail. I have a s...
  • Joe
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Almacenamiento en un SD

Hola a todos, buen día.He sincronizado mi musica y se guarda en la SD Card, pero después de unos minutos, se borra todo. Ya elimine mis dispositivos desde la página, desinstale la aplicación y pensando que es mi memoria tambien le borre archivos sin ...

  • Newbie
  • Hola a todos, buen día. He sincronizado mi musica y se guarda en la SD Card, pero después de unos minutos, se borra todo. Ya elimine mis dispositivos desde la página, desinstale la aplicación y pe...
  • Leonardo
  • Roadie
  • 1888 Views
  • 3 replies
  • 0 likes
  • 1888 Views
  • 3 replies
  • 0 likes

Play on android phone gives pause on chromecast and reverse, no sound at all

Have a problem with playing the music on my chromecast with the spotify app on my phone.When I have it on play in the app on the phone the song is showed as paused on the TV the chromecast is connected to. If I put the song to pause in the app it is ...

  • Newbie
  • Have a problem with playing the music on my chromecast with the spotify app on my phone. When I have it on play in the app on the phone the song is showed as paused on the TV the chromecast is conne...
  • martinknot
  • Regular
  • 852 Views
  • 8 replies
  • 1 likes
  • 852 Views
  • 8 replies
  • 1 likes

Lista de reproduçao some!! O botao lista desapareceu

Galeraaa sabem aquela opçao de ver a lista de musicas, que vc pode remover e alterar a sequência?? Pois é a minha sumiu !!!!! Eu sei que o procedimento é esse:"Veja sua fila de reproduçãoToque na barra Tocando agora, que aparece na parte inferior e m...

  • Newbie
  • Galeraaa sabem aquela opçao de ver a lista de musicas, que vc pode remover e alterar a sequência?? Pois é a minha sumiu !!!!! Eu sei que o procedimento é esse: "Veja sua fila de reprodução Toque na...
  • user-removed
  • Not applicable
  • 3125 Views
  • 2 replies
  • 1 likes
  • 3125 Views
  • 2 replies
  • 1 likes

Solved!! Spotify SUCKS mobile data

If I accidentally leave mobile data turned on, Spotify sucks it up in no time at all. Even if I am not playing anything or playing only offline lists. This totally SUCKS. I can't see anywhere that I can completely turn off mobile data use for Spotify...

  • Roadie
  • If I accidentally leave mobile data turned on, Spotify sucks it up in no time at all. Even if I am not playing anything or playing only offline lists. This totally SUCKS.   I can't see ...
  • BarryZut
  • Casual Listener
  • 740 Views
  • 5 replies
  • 0 likes
  • 740 Views
  • 5 replies
  • 0 likes

Implement a way to transfer from a Spotify account created using Facebook to a Spotify only account

habe mich am tablet mit Mailadresse und passwort registriert, funktioniert auch einwandfrei. dann habe ich die app auf mein handy geladen, kann mich dort aber nicht anmelden???? habe dann versucht ein neues passwort zu vergeben, aber auch damit konnt...

  • Newbie
  • habe mich am tablet mit Mailadresse und passwort registriert, funktioniert auch einwandfrei. dann habe ich die app auf mein handy geladen, kann mich dort aber nicht anmelden???? habe dann versucht ei...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Cade minhas musicas baixadas

Hoje eu acordei, abri meu spotify e estava deslogado. quando dei login minhas musicas baixadas desapareceram!!!! Oque eu faço??

  • Newbie
  • Hoje eu acordei, abri meu spotify e estava deslogado. quando dei login minhas musicas baixadas desapareceram!!!! Oque eu faço??
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Solved!! Spotify offline

Alright so I was wondering if I could download the songs on my external SD Card instead of my internal memory. I've got Xperia Z2.

  • Casual Listener
  • Alright so I was wondering if I could download the songs on my external SD Card instead of my internal memory. I've got Xperia Z2.
  • CryticalAce
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Logging in in Singapore

When I try to log in on my phone in Singapore it tells me I need to notify Spotify that I am abroad. I have updated my location on the spotify website but it still gives me the same message. What can I do to log in on my phone?

  • Newbie
  • When I try to log in on my phone in Singapore it tells me I need to notify Spotify that I am abroad. I have updated my location on the spotify website but it still gives me the same message. What can...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Solved!! Local files won't sync with Android Phone

Hi, All is well except: I have a local file on my PC andI add to a playlist on my PC thenthe playlist appears on the phone OK (Android)the songs appear in the playlist OKthe playlist allows it to be set as offline sync on the phone BUTthe songs don't...

  • Regular
  • Hi,   All is well except:   I have a local file on my PC and I add to a playlist on my PC then the playlist appears on the phone OK (Android) the songs appear in the playlist OK the...
  • dancinpantz
  • Casual Listener
  • 26412 Views
  • 22 replies
  • 4 likes
  • 26412 Views
  • 22 replies
  • 4 likes

Não consigo adiantar e nem passar músicas

Minha conta é familiar e não to conseguindo mais adiantar as músicas, nem passar e muito menos voltar. Já olhei as configurações e nada.

  • Newbie
  • Minha conta é familiar e não to conseguindo mais adiantar as músicas, nem passar e muito menos voltar. Já olhei as configurações e nada.
  • geanriwster
  • Newbie
  • 6480 Views
  • 5 replies
  • 0 likes
  • 6480 Views
  • 5 replies
  • 0 likes

Spotify app allways offline

How do i sign in,my app says am offline....

  • Newbie
  • How do i sign in,my app says am offline....
  • Joe
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stop randomly playing songs

Hi guys, lately (maybe month or two) i have problem with mobile app. When i play music which i dont have download in device it stop playing with no reason. I had enough data (it happend even when i was browsing on internet so i am sure i was conected...

  • Newbie
  • Hi guys, lately (maybe month or two) i have problem with mobile app. When i play music which i dont have download in device it stop playing with no reason. I had enough data (it happend even when i w...
  • Joe
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Install Spotify to SD on Android 6.0.1 stays unsolved (original solution doesnt help 100%)

Yeah, so... i've been seeing a lot people asking for a "choose destination" feature and reporting issues with forcing spotify to move to the external SD since it is a quite storage consuming.I thought it was going quite well with the solution already...

  • Visitor
  • Yeah, so... i've been seeing a lot people asking for a "choose destination" feature and reporting issues with forcing spotify to move to the external SD since it is a quite storage consuming. I...
  • YOUNGMANLAURENC
  • Regular
  • 3137 Views
  • 7 replies
  • 0 likes
  • 3137 Views
  • 7 replies
  • 0 likes

Solved!! [Bug] Queue: Selected songs get deselected when scrolling (Queue management)

Brief description of the issue:When selecting single or multiple songs in queque and then scrolling them out of viewport, they get deselected. This is really annoying when sorting out some songs you want to add to the top of queue and then loss all y...

  • Regular
  • Brief description of the issue: When selecting single or multiple songs in queque and then scrolling them out of viewport, they get deselected. This is really annoying when sorting out some songs yo...
  • Joe
  • Community Legend
  • 773 Views
  • 1 replies
  • 0 likes
  • Queue bug
  • 773 Views
  • 1 replies
  • 0 likes