Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5549 Views

0 replies

7 likes

  • 5549 Views
  • 0 replies
  • 7 likes

Superuser Contribution music keeps stopping

My mother has Android - Samsung S7 (premium) When she´s listening on her phone, there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left off, not where it would be had the song continued playing. ...

Newbie

My mother has Android - Samsung S7 (premium)  When she´s listening on her phone, there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left o...

MonicaM_Bogota

Roadie

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Solved!! Push Notifications

I have Spotify installed on two different Android devices. The app and the phone are configured to allow push notifications, but I don´t receive any, even though by mail they do arrive to me correctly Regards

Casual Listener

I have Spotify installed on two different Android devices. The app and the phone are configured to allow push notifications, but I don´t receive any, even though by mail they do arrive to me correctl...

crismar

Casual Listener

594 Views

2 replies

0 likes

  • 594 Views
  • 2 replies
  • 0 likes

Solved!! Spotify takes forever to show anything in the app.

I been having alot of problems with the app. It would take forever to load into playlist, sometimes going to the raido says something went wrong. I thought reinstalling this might change something but it didn't. The problem is so bad, that its also u...

Casual Listener

I been having alot of problems with the app. It would take forever to load into playlist, sometimes going to the raido says something went wrong. I thought reinstalling this might change something bu...

Joe

Community Legend

933 Views

5 replies

0 likes

  • 933 Views
  • 5 replies
  • 0 likes

music keeps momentarily stopping

Often when I'm listening on my phone (Samsung J7), there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left off, not where it would be had the song continued playing. This happens whether I'm usin...

Newbie

Often when I'm listening on my phone (Samsung J7), there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left off, not where it would be had the so...

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

Not possible to download more playlists

Hi, I've an Android smartphone with Spotify installed.I downloaded several playlists but since several days, it says that I've reached the number of downloads.It's said if I want to download more, I've to clean another playlists.I've configured Spoti...

Casual Listener

Hi,   I've an Android smartphone with Spotify installed. I downloaded several playlists but since several days, it says that I've reached the number of downloads. It's said if I want to down...

Joe

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

How to recover a missing daily mix??

Usually I listened to a daily mix that I liked a lot, but it simply disappeared from my list. Is there any form of recovery?

Music Fan

Usually I listened to a daily mix that I liked a lot, but it simply disappeared from my list. Is there any form of recovery?

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Spotify App keeps crashing on Android

Running Android 5.0 on a Samsung galaxy s5, no SD card. Currently a premium account. On my PC everything works fine. Cannot start the app on the android. I can get it to start by clicking a link for song on Spotify that was sent to me. However, when ...

Newbie

Running Android 5.0 on a Samsung galaxy s5, no SD card. Currently a premium account. On my PC everything works fine. Cannot start the app on the android. I can get it to start by clicking a link...

458 Views

0 replies

0 likes

  • 458 Views
  • 0 replies
  • 0 likes

Shuffle trying to play non-downloaded songs

In offline mode, when trying to shuffle songs, non-downloaded songs try to play. Having to close/force close app for temporary fix. Songs that try to play are not ones that have been listened to online. Anyone else having this issue?

Newbie

In offline mode, when trying to shuffle songs, non-downloaded songs try to play. Having to close/force close app for temporary fix.    Songs that try to play are not ones that have been l...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

Downloaded music vanishes and is not available for offline use

Hey guys! I've got a severe problem with my Spotify premium which I'm using on my oneplus 3 right now and really frustrates me! Always when I download music for offline usage it vanishes after a while and is no longer available for listening,even tho...

Newbie

Hey guys! I've got a severe problem with my Spotify premium which I'm using on my oneplus 3 right now and really frustrates me! Always when I download music for offline usage it vanishes after a whil...

reedo253

Newbie

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Playlists are getting deleted by themselves.

Went to my playlists and all of them were gone, so I went to the website to restore them. This is the second time now my playlists has been deleted by themselves. I restored them but now they won't download.

Newbie

Went to my playlists and all of them were gone, so I went to the website to restore them. This is the second time now my playlists has been deleted by themselves. I restored them but now they won't d...

Joe

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

*********@gmail.com

My phone keeps downloading other tracks when I'm online. It does automatically... A Moto g 5. Please help LG comes up.. will resubscribe once this is sorted.

Newbie

My phone keeps downloading other tracks when I'm online. It does automatically... A Moto g 5. Please help LG comes up.. will resubscribe once this is sorted.

405 Views

0 replies

0 likes

  • 405 Views
  • 0 replies
  • 0 likes

Spotify not playing through rear speakers in car

I have an Android Nexus 5x with the spotify app which I connect via bluetooth to the reciever in my car. The music only plays on the front speakers when using spotify. Plays fine on radio. Any ideas? Seems very strange to me!

Newbie

I have an Android Nexus 5x with the spotify app which I connect via bluetooth to the reciever in my car. The music only plays on the front speakers when using spotify. Plays fine on radio. Any ideas?...

JNardo

Visitor

921 Views

1 replies

0 likes

  • 921 Views
  • 1 replies
  • 0 likes

Problem with equalizer android

I got a moto Z play and i just update the phone to nougat 7.1.1 and the option of equalizer appears, but it doesn't work, i move the options but nothing... The music sounds the same please help me

Casual Listener

I got a moto Z play and i just update the phone to nougat 7.1.1 and the option of equalizer appears, but it doesn't work, i move the options but nothing... The music sounds the same please help me

Joe

Community Legend

1212 Views

5 replies

0 likes

  • 1212 Views
  • 5 replies
  • 0 likes

A música está horrível

Quando coloco para tocar qualquer música o som começa bom e depois de uns 10 segundos fica horrível ( como se estivesse abafado, ou algo assim) não sei o que fazer.

Newbie

Quando coloco para tocar qualquer música o som começa bom e depois de uns 10 segundos fica horrível ( como se estivesse abafado, ou algo assim) não sei o que fazer.

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Spotify won't download songs

I have a premium family account and i'm about to close it, Spotify won't download songs, i have 2000 on the wait and i tried, 4g (unlimited with Spotify) wifi, both at home and work and nothing, 10 songs downloaded a night, it should be ready for the...

Newbie

I have a premium family account and i'm about to close it, Spotify won't download songs, i have 2000 on the wait and i tried, 4g (unlimited with Spotify) wifi, both at home and work and nothing, 10 s...

708 Views

0 replies

0 likes

  • 708 Views
  • 0 replies
  • 0 likes

Finding song that I heard in radio and gave a thumps up to

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I somehow find out what song that was? I cant look a...

Regular

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I...

skorrrrr

Regular

430 Views

2 replies

0 likes

  • 430 Views
  • 2 replies
  • 0 likes

Noises during the music playing

Dears, I'm facing problems when hearing the album "Chegou a hora de recomeça, CPM 22"Some noises appears during the music...Please, fix it!Thank you!

Newbie

Dears, I'm facing problems when hearing the album "Chegou a hora de recomeça, CPM 22" Some noises appears during the music... Please, fix it! Thank you!

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

off line listening on nonactive S4

I download playlists on an old S4 (no SIM card) using WIFI. I try to use it off line, it tells me I'm offline and connect. While boating I use someone's hot spot to log in to Spotify and my downlosds are not avail. Help plz

Casual Listener

I download playlists on an old S4 (no SIM card) using WIFI. I try to use it off line, it tells me I'm offline and connect. While boating I use someone's hot spot to log in to Spotify and my downlosds...

jjs519

Casual Listener

602 Views

2 replies

0 likes

off line listening on nonactive S4
  • 602 Views
  • 2 replies
  • 0 likes