Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I've used Spotify for a long time and today is the first time this has happened, so far 3 times.Listening to my own playlist with rock music and about 1:00 into a song, my phone is locked and in sleep and spotify changes the song to some French orche...
I've used Spotify for a long time and today is the first time this has happened, so far 3 times. Listening to my own playlist with rock music and about 1:00 into a song, my phone is locked and in sl...
Newbie
21280 Views
3 replies
0 likes
Please help me. I just got Spotify premium and I can't download my play lists. It would download until a certain percentage and it would stay there. I know cause I left it downloading overnight and didn't get anything downloaded. SO PLEASE HELP ME
Please help me. I just got Spotify premium and I can't download my play lists. It would download until a certain percentage and it would stay there. I know cause I left it downloading overnight and d...
Community Legend
811 Views
4 replies
0 likes
Hey, whenever I use spotify where my net connection isn't so strong nothing will load, but the main problem is that when I close and open spotify again it removes all of my downloads except playlist.
Hey, whenever I use spotify where my net connection isn't so strong nothing will load, but the main problem is that when I close and open spotify again it removes all of my downloads except playlist.
Casual Listener
392 Views
1 replies
1 likes
While listening to Spotify on my phone I arrived at the office and switched to my laptop using the "Listen on device" option. When I left the office I switched it back to my phone in order to listen music while going home. I noticed that I was able t...
While listening to Spotify on my phone I arrived at the office and switched to my laptop using the "Listen on device" option. When I left the office I switched it back to my phone in order to listen ...
361 Views
0 replies
0 likes
Hello, I have about 10 playlists downloaded on to my phone. When I go to filter only downloaded playlists, it is only showing 4 of those. I can't figure out what else could be filtering them out. Please advise. I did not see another topic on point to...
Hello, I have about 10 playlists downloaded on to my phone. When I go to filter only downloaded playlists, it is only showing 4 of those. I can't figure out what else could...
Community Legend
803 Views
3 replies
0 likes
I just signed up for a spotify premium account. I did so online with my desktop computer. Things work fine there. But when I go to my phone, I start having problems. The biggest one is I still cannot play songs in order. I pressed the button that was...
I just signed up for a spotify premium account. I did so online with my desktop computer. Things work fine there. But when I go to my phone, I start having problems. The biggest one is I still cannot...
Community Legend
325 Views
1 replies
0 likes
How can I listen to music without sucking the life out of my data plan???
How can I listen to music without sucking the life out of my data plan???
263 Views
0 replies
0 likes
Hi,I am using latest Spotify app (8.4.11.1283) on OnePlus 3T with OxygenOS 4.1.6. My device is not rooted or unlocked but it's a general problem, when I'm listening to music on Spotify the overall volume is lower when compared to other sources even w...
Hi, I am using latest Spotify app (8.4.11.1283) on OnePlus 3T with OxygenOS 4.1.6. My device is not rooted or unlocked but it's a general problem, when I'm listening to music on Spotify the overal...
Casual Listener
642 Views
1 replies
0 likes
I can't skip forward or back on songs. But I have premium. I never hear commercials or anything I can even choose what song I want to listen to and download the songs, but if I touch on a song the skip forward and back arrows are grey
I can't skip forward or back on songs. But I have premium. I never hear commercials or anything I can even choose what song I want to listen to and download the songs, but if I touch on a song the sk...
Casual Listener
10929 Views
2 replies
0 likes
Now and then all my download songs (to be listened to offline) disappear.Payment is always done on time
Now and then all my download songs (to be listened to offline) disappear. Payment is always done on time
232 Views
0 replies
0 likes
I bought a Spotify Prepaid Card, used it at spotify.com/redeem....Gott a Mail with The Information, that i haben Spotify Premium....nur i still can't skip my Songs or Download them for offline ussage.....can u **bleep** me?
I bought a Spotify Prepaid Card, used it at spotify.com/redeem....Gott a Mail with The Information, that i haben Spotify Premium....nur i still can't skip my Songs or Download them for offline ussage...
Community Legend
613 Views
3 replies
0 likes
habia terminado mi playlist y luego comenzaron a salirme canciones de sugerencias, de las que salen con un boton pulgar arriba y el de pulgar abajo, dislike, no me gusta, etc.Me paso que hubo una cancion que me gusto mucho, y por accidente con el sue...
habia terminado mi playlist y luego comenzaron a salirme canciones de sugerencias, de las que salen con un boton pulgar arriba y el de pulgar abajo, dislike, no me gusta, etc. Me paso que hubo una c...
Casual Listener
20874 Views
5 replies
8 likes
Hey, since the latest Spotify version I experience a loading loop of Spotify.This ends up with the message from Spotify that it's currently not working. The workaround is delte cache and data verytime before I connect my phone to the car's infotainme...
Hey, since the latest Spotify version I experience a loading loop of Spotify. This ends up with the message from Spotify that it's currently not working. The workaround is delte ca...
Roadie
3074 Views
1 replies
0 likes
I've tried to download all the songs I have saved in my library and save them to my SD Card but after 30 minutes of the download being finished, the songs are deleted off my phone.It's weird because the Download notificacion fluctuates between differ...
I've tried to download all the songs I have saved in my library and save them to my SD Card but after 30 minutes of the download being finished, the songs are deleted off my phone. It's weird becaus...
252 Views
0 replies
0 likes
Hi. I tried to reset spotify, reinstall etc. Spotify works good on wifi but when i turn off wifi and switch to 3g/lte i see "no internet connection" message. When i connected to wifi i can open community.spotify.com but on 3g/lte i cant.Sorry for bad...
Hi. I tried to reset spotify, reinstall etc. Spotify works good on wifi but when i turn off wifi and switch to 3g/lte i see "no internet connection" message. When i connected to wifi i can open commu...
Casual Listener
501 Views
2 replies
0 likes
On settings storage where you can transfer to sd. After you transfer to sd us it possible to take sd out to a mp 3 and play.? Really need answer
On settings storage where you can transfer to sd. After you transfer to sd us it possible to take sd out to a mp 3 and play.? Really need answer
Community Legend
349 Views
1 replies
0 likes
Hi.Started Spotify Premium today and my Premium features won't cooperate. Have downloaded my library and I can listen, but shuffle etc. doesn't work. The app keeps shuffeling my songs when I try to listen to an album in order and adding other songs. ...
Hi. Started Spotify Premium today and my Premium features won't cooperate. Have downloaded my library and I can listen, but shuffle etc. doesn't work. The app keeps shuffeling my songs when I try to...
Community Legend
425 Views
1 replies
0 likes
Hi,Ever since i reorganized my playlists on the windows 7 desktop app by creating new folders and moving playlists around, spotify keeps crashing on my Samsung Galaxy S5 (Android 6.0.1 - Spotify version 8.4.11.1283). Moments after I start spotify on ...
Hi, Ever since i reorganized my playlists on the windows 7 desktop app by creating new folders and moving playlists around, spotify keeps crashing on my Samsung Galaxy S5 (Android 6.0.1 - Spotify ve...
Community Legend
701 Views
1 replies
0 likes
Hi all.I have Premium and have tried using Spotify with Mirrorlink via the Rockscout app to my Skoda Superb.Is there any way to view a list of songs on an album??I can get a list of artists or albums, but if I choose an album, it seems to start playi...
Hi all. I have Premium and have tried using Spotify with Mirrorlink via the Rockscout app to my Skoda Superb. Is there any way to view a list of songs on an album?? I can get a list of artists or ...
412 Views
0 replies
0 likes
When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work because I didn't hear the alert so my boss found someo...
When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work bec...
Community Legend
836 Views
4 replies
0 likes
