Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1599 Views

0 replies

6 likes

  • 1599 Views
  • 0 replies
  • 6 likes

Cancelled my premium, now i cant listen to any music

Hey peeps, I have an issue with my spotify app on my S5, after months of using this service i enjoyed it and decided to try out the premium subscription service. I enjoyed using it but decided i didnt need the services that premium gives so i cancell...

Casual Listener

Hey peeps,  I have an issue with my spotify app on my S5, after months of using this service i enjoyed it and decided to try out the premium subscription service. I enjoyed using it but decided...

kingkennedy

Casual Listener

486 Views

2 replies

0 likes

  • 486 Views
  • 2 replies
  • 0 likes

Can't download playlist on the micro SD no more

Hi everyone, since I switched from the student's premium account to a family one I haven't been able to download any music on the SD card for the offline mode on my Android mobile (Huawei p9). Before there was the possibility to choose the storage (i...

Casual Listener

Hi everyone, since I switched from the student's premium account to a family one I haven't been able to download any music on the SD card for the offline mode on my Android mobile (Huawei p9). Before...

Joe

Community Legend

461 Views

3 replies

0 likes

  • 461 Views
  • 3 replies
  • 0 likes

Falta de canciones.

no se reproduce cancion a pesar de aparecer en el album

Newbie

no se reproduce cancion a pesar de aparecer en el album

207 Views

0 replies

0 likes

  • 207 Views
  • 0 replies
  • 0 likes

Solved!! Can't listen some Artists on mbile

The last couple I days I faced a huge issue. I can't play some songs from Justin Timberlake on my mobile. I can listen to them usually o my PC, but when it comes to mobile, it says that "This song is not available." What is going on? I've tried downl...

Casual Listener

The last couple I days I faced a huge issue. I can't play some songs from Justin Timberlake on my mobile. I can listen to them usually o my PC, but when it comes to mobile, it says that "This song is...

kursku

Casual Listener

865 Views

2 replies

0 likes

  • 865 Views
  • 2 replies
  • 0 likes

music is not playing

so I wanted to listen to the last of the real ones by fall out boys but I clicked the shuffle and it popped up the message about 30 free minutes of ads, so I clicked the skip button and when I clicked it, it went to the album cover and j pressed the ...

Newbie

so I wanted to listen to the last of the real ones by fall out boys but I clicked the shuffle and it popped up the message about 30 free minutes of ads, so I clicked the skip button and when I clicke...

Joe

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Songs are unplayable on my Google Pixel phone

I've looked around the community and it appears there have been a few issues with songs becoming unplayable but never a definitive fix for this. Do Spotify employees ever read these forums and make any comments?For the past two weeks now any song tha...

Casual Listener

I've looked around the community and it appears there have been a few issues with songs becoming unplayable but never a definitive fix for this. Do Spotify employees ever read these forums and make a...

Kinseygail

Newbie

1098 Views

5 replies

3 likes

  • 1098 Views
  • 5 replies
  • 3 likes

Andrlid Auto Shuffle

I am using spotify in my car via Android Auto. The albums are always played in shuffle modus although shuffle I disabled. Who knows what to do?

Newbie

I am using spotify in my car via Android Auto. The albums are always played in shuffle modus although shuffle I disabled. Who knows what to do?

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

I want to stop my phone showing what I am playing...

I am not sure, but it feels like spotify syncing to my PC is using battery. Is there a way to turn off the syncing? I am talking about, when your phone shows what is playing on the computer. Not sure what they call it. Any help appreciated

Newbie

I am not sure, but it feels like spotify syncing to my PC is using battery.   Is there a way to turn off the syncing? I am talking about, when your phone shows what is playing on the computer....

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

Keep losing my offline songs

Hi, I've been having this problem for two weeks or so. Every two days I have to redownload my songs because I open Spotify and it turns out they are not available offline anymore. Anyone having the same problem? Solutions?

Newbie

Hi, I've been having this problem for two weeks or so. Every two days I have to redownload my songs because I open Spotify and it turns out they are not available offline anymore. Anyone ha...

Solid_Metal

Regular

5558 Views

9 replies

1 likes

  • 5558 Views
  • 9 replies
  • 1 likes

Solved!! New phone all playlists are gone

Can you help? I've bought new s8 transferred all data but Spotify playlists are gone on my new phone and cannot open the app on the old phone

Casual Listener

Can you help? I've bought new s8 transferred all data but Spotify playlists are gone on my new phone and cannot open the app on the old phone

Kas7

Casual Listener

748 Views

2 replies

0 likes

  • 748 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo cambiar de canción PREMIUM

Al intentar cambiar de canción me sale el mensaje de cambiate a premium, pero mi cuenta ya es premium puedo descargar y usar el modo fuera de linea, esto paso de repente espero puedan ayudarme

Newbie

Al intentar cambiar de canción me sale el mensaje de cambiate a premium, pero mi cuenta ya es premium puedo descargar y usar el modo fuera de linea, esto paso de repente espero puedan ayudarme

Coloreslocos

Casual Listener

5089 Views

5 replies

1 likes

  • 5089 Views
  • 5 replies
  • 1 likes

Spotify perdendo a referência das músicas baixadas

Sou Premium, utilizo o Spotify no Samsung Galaxy S7 e não estou conseguindo ficar com as músicas baixadas no celular. Baixo as músicas, ouço normalmente enquanto estou offline, mas depois de um tempo preço as músicas que baixei e não consigo ouvir of...

Newbie

Sou Premium, utilizo o Spotify no Samsung Galaxy S7 e não estou conseguindo ficar com as músicas baixadas no celular. Baixo as músicas, ouço normalmente enquanto estou offline, mas depois de um tempo...

405 Views

0 replies

0 likes

  • 405 Views
  • 0 replies
  • 0 likes

Non si sente la musica

Ho spotify Premium con le canzoni scaricate ma quando seleziono la canzone questa parte ma non si sente. Qualcuno può aiutarmi per favore.

Newbie

Ho spotify Premium con le canzoni scaricate ma quando seleziono la canzone questa parte ma non si sente. Qualcuno può aiutarmi per favore.  

Martiiiiiiiiiii

Casual Listener

1209 Views

1 replies

0 likes

  • 1209 Views
  • 1 replies
  • 0 likes

Spotify shuffle button not working at all

Hey so I hopped on to spotify to listen to my playlist and clicked shuffle play because it usually just plays random songs, not play one song after another as they are in the playlist. I tried using the small shuffle button on the play bar too. I'm a...

Visitor

Hey so I hopped on to spotify to listen to my playlist and clicked shuffle play because it usually just plays random songs, not play one song after another as they are in the playlist. I tried using ...

jijuji

Casual Listener

2743 Views

7 replies

6 likes

  • 2743 Views
  • 7 replies
  • 6 likes

Quiet Max Volume - Oxygen 7.1.1 (OnePlus 5T)

I recently purchased the OnePlus 5T running Android Oxygen and the max volume when playing songs through Spotify is significantly quieter than when using the native music player or any other audio application. I have no EQ enabled, and it is quite cl...

Newbie

I recently purchased the OnePlus 5T running Android Oxygen and the max volume when playing songs through Spotify is significantly quieter than when using the native music player or any other audio ap...

541 Views

0 replies

0 likes

  • 541 Views
  • 0 replies
  • 0 likes

Share button not working

When I touch the share button (after the '+' symbol) to share a song, it freezes for 5 seconds and then restarts the song. I'm using a Nexus 6P with the latest updates

Newbie

When I touch the share button (after the '+' symbol) to share a song, it freezes for 5 seconds and then restarts the song. I'm using a Nexus 6P with the latest updates

MattDoblebass

Newbie

2205 Views

5 replies

3 likes

  • 2205 Views
  • 5 replies
  • 3 likes

Custom character, can't log in on Samsung Gear S3

Hello.I'm experiencing a rather stupid and really annoying "bug" at the moment.I can't log into Spotify on my Gear S3 because of my weird character ô in my name. I can't log in with my email either. I would like some help on how I should go about thi...

Newbie

Hello. I'm experiencing a rather stupid and really annoying "bug" at the moment. I can't log into Spotify on my Gear S3 because of my weird character ô in my name. I can't log in with my email eith...

croethig

Newbie

735 Views

1 replies

0 likes

android wear
S3
Samsung
smartwatch
  • 735 Views
  • 1 replies
  • 0 likes

Cómo puedo agregar música local en Android?

Tengo música descargada música en mi sd de mi Android y quiero saber cómo puedo reproducir está música desde Spotify

Newbie

Tengo música descargada música en mi sd de mi Android y quiero saber cómo puedo reproducir está música desde Spotify

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

New phone

I got a new phone and downloaded spotify, it says that I don't have a premium account (which is not true I was charged for it this week) and everything is gone like a made a new account. I've logged in and out plenty of times and nothing is changing ...

Newbie

I got a new phone and downloaded spotify, it says that I don't have a premium account  (which is not true I was charged for it this week) and everything is gone like a made a new account. I've l...

Maxim

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

A

No puedo descargar me sigue diciendo que me suscriba a premium y ya lo hice y no me deja cambiar de cancion ni para atras ni para delante ayudaaaa

Casual Listener

No puedo descargar me sigue diciendo que me suscriba a premium y ya lo hice y no me deja cambiar de cancion ni para atras ni para delante ayudaaaa   

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes