Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5838 Views

0 replies

7 likes

  • 5838 Views
  • 0 replies
  • 7 likes

Premium features doesn't work

Hi.Started Spotify Premium today and my Premium features won't cooperate. Have downloaded my library and I can listen, but shuffle etc. doesn't work. The app keeps shuffeling my songs when I try to listen to an album in order and adding other songs. ...

Newbie

Hi. Started Spotify Premium today and my Premium features won't cooperate. Have downloaded my library and I can listen, but shuffle etc. doesn't work. The app keeps shuffeling my songs when I try to...

Joe

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Spotify android crashes shortly after startup

Hi,Ever since i reorganized my playlists on the windows 7 desktop app by creating new folders and moving playlists around, spotify keeps crashing on my Samsung Galaxy S5 (Android 6.0.1 - Spotify version 8.4.11.1283). Moments after I start spotify on ...

Visitor

Hi, Ever since i reorganized my playlists on the windows 7 desktop app by creating new folders and moving playlists around, spotify keeps crashing on my Samsung Galaxy S5 (Android 6.0.1 - Spotify ve...

Joe

Community Legend

692 Views

1 replies

0 likes

  • 692 Views
  • 1 replies
  • 0 likes

Song List With Mirrolink

Hi all.I have Premium and have tried using Spotify with Mirrorlink via the Rockscout app to my Skoda Superb.Is there any way to view a list of songs on an album??I can get a list of artists or albums, but if I choose an album, it seems to start playi...

Newbie

Hi all. I have Premium and have tried using Spotify with Mirrorlink via the Rockscout app to my Skoda Superb. Is there any way to view a list of songs on an album?? I can get a list of artists or ...

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
  • 0 likes

Solved!! Spotify blocking text message alerts

When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work because I didn't hear the alert so my boss found someo...

Regular

When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work bec...

Joe

Community Legend

805 Views

4 replies

0 likes

  • 805 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify's latest update deleted my favourite songs. Please help.

The past month, I hadn't been using spotify much. A few days ago when I logged in to the app, I found out that all the 300+ songs that used to be in the favourites section were nowhere to be found (even in the 'Your Song' section). Please help. I bel...

Newbie

The past month, I hadn't been using spotify much. A few days ago when I logged in to the app, I found out that all the 300+ songs that used to be in the favourites section were nowhere to be found (e...

Lee

Spotify

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Can't Log in After Resetting Password or Connect to Facebook

For some reason, I cannot get into my account. I have reset my password twice, receive the email, and tried logging in again several times over the last few days. I keep receiving a message saying it's the wrong username or password. In addition, whe...

Casual Listener

For some reason, I cannot get into my account. I have reset my password twice, receive the email, and tried logging in again several times over the last few days.   I keep receiving a message ...

bluestorm468

Casual Listener

573 Views

3 replies

0 likes

  • 573 Views
  • 3 replies
  • 0 likes

android spotify closes

i have samsung galaxy s4 and spoyify app random closes when i listening to music?

Newbie

i have samsung galaxy s4 and spoyify app random closes when i listening to music?

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

Chromecast - songs display

Hello Everyone, Since few days, I am encountering a problem on my Google Chromecasft with spotify.In fact, when i'm listening a playlist the display is wrong : i have only one cover album instead of many on my TV. I have added an attachments to expla...

Newbie

Hello Everyone,   Since few days, I am encountering a problem on my Google Chromecasft with spotify. In fact, when i'm listening a playlist the display is wrong : i have only one cover album ...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Plus symbol and check marks

What are these for??

Newbie

What are these for??

Joe

Community Legend

4298 Views

1 replies

0 likes

  • 4298 Views
  • 1 replies
  • 0 likes

New Gmail account for beta

I recently created a new Gmail account, any way I can get beta versions of Spotify? I've applied for the beta about a month ago, no response yet. My old account has had the beta since a long time. Any method through which I can make my new account a ...

Casual Listener

I recently created a new Gmail account, any way I can get beta versions of Spotify? I've applied for the beta about a month ago, no response yet. My old account has had the beta since a long time. An...

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

Solved!! Android not able to fulfill all premium features

Just got a family premium today but on my phone ( Samsung Galaxy J5 2016 ) you can't go back to the previous song, can't repeat the same song all the time and can't fast forward for example untill the middle part. So from the premium only the downloa...

Newbie

Just got a family premium today but on my phone ( Samsung Galaxy J5 2016 ) you can't go back to the previous song, can't repeat the same song all the time and can't fast forward for example untill th...

Joe

Community Legend

831 Views

2 replies

0 likes

  • 831 Views
  • 2 replies
  • 0 likes

premium account doesnt working phone

I bought premium for student and it is working in my computer but in my phone doesnt working. In the phone it's free account in computer it's premium.I don't understand why can you help me?

Visitor

I bought premium for student and it is working in my computer but in my phone doesnt working. In the phone it's free account in computer it's premium. I don't understand why can you help me?

Maxim

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Media keys aren't working on premium

I got Spotify premium, never had a problem with it before.On my android smarpthone, I can download and listen to songs normally, but when I try to hit next/preview song, it offers me the premium, but I already have the premium. I can go back to the p...

Newbie

I got Spotify premium, never had a problem with it before. On my android smarpthone, I can download and listen to songs normally, but when I try to hit next/preview song, it offers me the premium, b...

Joe

Community Legend

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Spotify Connect **bleep**

Everytime i'm listening to music in my car with the spotify app, it suddenly stops and says You are listening on Blade V580... **bleep** is Blade V580? Then i have to choose, listen on this phone. Look at the attachment

Casual Listener

Everytime i'm listening to music in my car with the spotify app, it suddenly stops and says You are listening on Blade V580... **bleep** is Blade V580?   Then i have to choose, listen on ...

TomPike91

Casual Listener

517 Views

3 replies

0 likes

  • 517 Views
  • 3 replies
  • 0 likes

Spotify dinlerken ekranda gözükmüyor

Spotify dinlerken ekranda hiç bir yerde gözükmüyor o yüzden sürekli spotify açıp öyle şarkı degistirebiliyorum

Newbie

Spotify dinlerken ekranda hiç bir yerde gözükmüyor o yüzden sürekli spotify açıp öyle şarkı degistirebiliyorum

1794 Views

0 replies

2 likes

  • 1794 Views
  • 0 replies
  • 2 likes

can't log in on tablet

I can log in to my account on my Mac computer but by LG tablet says the password or email is wrong. They're not. My son is the owner of the tablet but Settings/Users says I'm the user. What gives?

Newbie

I can log in to my account on my Mac computer but by LG tablet says the password or email is wrong. They're not. My son is the owner of the tablet but Settings/Users says I'm the user. What gives?

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Solved!! Premium funktioniert nicht

Hallo,ich habe vor kurzem mein Premium Abo verlängert mit hilfe eines Gutscheins. Auf dem Pc kann ich auch alle Premiumvorteile nutzen, auf dem Handy(Android) fehlen mir allerdings eineige, wie z.B Songs skippen oder Lieder in die Warteschlange hinzu...

Casual Listener

Hallo, ich habe vor kurzem mein Premium Abo verlängert mit hilfe eines Gutscheins. Auf dem Pc kann ich auch alle Premiumvorteile nutzen, auf dem Handy(Android) fehlen mir allerdings eineige, wie z.B...

DaCoda3400

Casual Listener

2235 Views

2 replies

0 likes

  • 2235 Views
  • 2 replies
  • 0 likes

Can´t see track info when Spotify is connected to my Mazda CX3... I am on Android!? Any ideas..

I just switched from Apple to Android, and now i can´t se track info or track lenght..?There where no issues like that befor on iphone. What can i do..?

Newbie

I just switched from Apple to Android, and now i can´t se track info or track lenght..? There where no issues like that befor on iphone. What  can i do..?

625 Views

0 replies

0 likes

  • 625 Views
  • 0 replies
  • 0 likes

Premium but offline not possible to switch songsd backward between the songs

I'vo got a premium account and downloaded a few playlists. When I activate the offline mode to play and turn off the internet on my phone I can't use the forward and backward button to switch between songs. When I push the forward button spotify give...

Casual Listener

I'vo got a premium account and downloaded a few playlists. When I activate the offline mode to play and turn off the internet on my phone I can't use the forward and backward button to switch between...

Lies1234

Casual Listener

374 Views

2 replies

0 likes

  • 374 Views
  • 2 replies
  • 0 likes

Most stable version of spotify for offline songs?

Hi guys, I've been traveling for almost a year and I use spotify to listen to my 3000+ songs that I've downloaded for offline usage.There is a problem with this that occurred more then 5 times, and that is: the off line songs are all of the sudden no...

Music Fan

Hi guys, I've been traveling for almost a year and I use spotify to listen to my 3000+ songs that I've downloaded for offline usage. There is a problem with this that occurred more then 5 times, and...

1740 Views

0 replies

0 likes

  • 1740 Views
  • 0 replies
  • 0 likes