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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41892 Views
  • 65 replies
  • 25 likes
  • 41892 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877696 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877696 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26296 Views
  • 4 replies
  • 0 likes
  • 26296 Views
  • 4 replies
  • 0 likes

Notification Bar and Lock Screen Buttons Don't Work and Crashes

Hi Everyone I have a big problem with my Spotify app, when i'm in the app, all works, notification bar and lock screen, but, when i go into my launcher or another app, all the buttons stop to work and when i get into the app again, it crashes, i trie...

  • Newbie
  • Hi Everyone   I have a big problem with my Spotify app, when i'm in the app, all works, notification bar and lock screen, but, when i go into my launcher or another app, all the buttons stop t...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Every Saved Playlist Personalised & Spotify Playlists Have Songs Not Playing Back Suddenly

Hi everyone..I've been a Spotify Premium subscriber for nearly 3 years & Im currently listening to Spotify on an LG Android Smartphone/Device. The problem Im having is today I did an uninstall on my Spotify app & reinstalled it. Since doing so Ive no...

  • Roadie
  • Hi everyone..I've been a Spotify Premium subscriber for nearly 3 years & Im currently listening to Spotify on an LG Android Smartphone/Device. The problem Im having is today I did an uninstall on...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Spotify app on Moto G5 plus keeps crashing

The Spotify-app crashes every now and then. Once or twice a day. It plays 1 second of music and pauses, when I hit play again it plays 1 second of music and pauses, etc. The only thing that gets the app out of this loop is restarting my smartphone. T...

  • Casual Listener
  • The Spotify-app crashes every now and then. Once or twice a day. It plays 1 second of music and pauses, when I hit play again it plays 1 second of music and pauses, etc. The only thing that gets the ...
  • tom2881979
  • Casual Listener
  • 1399 Views
  • 3 replies
  • 0 likes
  • 1399 Views
  • 3 replies
  • 0 likes

Spotify Connect disconnects constantly

I'm running Spotify on Windows and listening through my Android phone via Spotify Connect. They'll stay connected for hours if I don't mess with anything and just let stuff play. But if I answer the phone or switch to a different playlist on the Wind...

  • Regular
  • I'm running Spotify on Windows and listening through my Android phone via Spotify Connect.  They'll stay connected for hours if I don't mess with anything and just let stuff play.  &n...
  • 1004 Views
  • 0 replies
  • 9 likes
  • 1004 Views
  • 0 replies
  • 9 likes

Spotify insta-crash

That's simple: after the last 2 updates, every time I open the application, it closes automatically. I have a galaxy s5, with version 5.0 android. I have installed the application repeatedly and the problem persists.

  • Newbie
  • That's simple:  after the last 2 updates, every time I open the application, it closes automatically. I have a galaxy s5, with version 5.0 android.   I have installed the application rep...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Spotify desligando sozinho quando jogo clash royale

Meu Spotify desliga sozinho quando entro em algum jogo. Somente com jogos. Navegando na internet ou em outros aplicativos ele funciona normal. Ja desinstalei, reinstalei tanto o Spotify quanto os jogos, ja deixei no mudo, já verifiquei a memoria, ja ...

  • Newbie
  • Meu Spotify desliga sozinho quando entro em algum jogo. Somente com jogos. Navegando na internet ou em outros aplicativos ele funciona normal.  Ja desinstalei, reinstalei tanto o Spotify quanto ...
  • 909 Views
  • 0 replies
  • 0 likes
  • 909 Views
  • 0 replies
  • 0 likes

WIDGET NÃO SOME

Meu problema é que: tenho um Vibe K6, com Aindroid 7.0, tenho spotify premium e quando abro o app, na aba que notificações aparece o widget do Spotify, porem mesmo depois que eu fecho o app, e limpo o ram ele ainda fica aparecendo aquele widget lá em...

  • Newbie
  • Meu problema é que: tenho um Vibe K6, com Aindroid 7.0, tenho spotify premium e quando abro o app, na aba que notificações aparece o widget do Spotify, porem mesmo depois que eu fecho o app, e limpo ...
  • 464 Views
  • 0 replies
  • 0 likes
  • 464 Views
  • 0 replies
  • 0 likes

Offline login

So I logged out of my account while I was offline now I can't log back in! It says I have to go on the internet to login and I can't find anything to change it from offline.....HELP

  • Newbie
  • So I logged out of my account while I was offline now I can't log back in! It says I have to go on the internet to login and I can't find anything to change it from offline.....HELP  
  • JimmyViCa
  • Casual Listener
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

Don't play any downloaded song without internet

I have premium and i have downloaded songs on my phone.Anyway Spotify doesn't play downloaded song without internet connection

  • Casual Listener
  • I have premium and i have downloaded songs on my phone. Anyway Spotify doesn't  play downloaded song without internet connection  
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Jump to current track in the playlist

Hi,is there a way to jump to the currently playing track in the playlist?It is quite a standard feature (either jump to the position in the playlist or to have the playlist scroll along)And yes, I know that I can filter my playlist and find the track...

  • Newbie
  • Hi, is there a way to jump to the currently playing track in the playlist? It is quite a standard feature (either jump to the position in the playlist or to have the playlist scroll along) And y...
  • 354 Views
  • 0 replies
  • 1 likes
  • 354 Views
  • 0 replies
  • 1 likes

Spotify deleting songs by it self

I've been a Spotify premium user for many years, on several android devices. The problem is haunting me on every phone that I've had. The problem is that my downloaded tracks just deletes itself and I have to listen to them using my data. I usually s...

  • Newbie
  • I've been a Spotify premium user for many years, on several android devices. The problem is haunting me on every phone that I've had. The problem is that my downloaded tracks just deletes itself and ...
  • 577 Views
  • 0 replies
  • 0 likes
  • by
    Deleting
    it
    self
    songs
  • 577 Views
  • 0 replies
  • 0 likes

Solved!! Downloaded music in online mode??

Hi,where is the downloaded music played from while in 'online mode'?Is it from internet connection or from the storage card??

  • Newbie
  • Hi, where is the downloaded music played from while in 'online mode'? Is it from internet connection or from the storage card??
  • jsannn
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Solved!! Cannot delete random playlist

A random playlist appeared in the app that was titled "XDXDXD" and a random song was saved to my library. It was all Latino music, which I do not listen to as I do not speak Spanish. No one has access to my account and I've changed my password twice ...

  • Casual Listener
  • A random playlist appeared in the app that was titled "XDXDXD" and a random song was saved to my library. It was all Latino music, which I do not listen to as I do not speak Spanish. No one has acces...
  • brittbot
  • Casual Listener
  • 1150 Views
  • 1 replies
  • 0 likes
  • 1150 Views
  • 1 replies
  • 0 likes

keep losing synced music

hi, I'm premium user. On my phone, I've synced tons of song to listen to them when I'm offline. And I've lost all of them. Vanished. I've retried several times to sync songs, and I keep losing them. Sometimes after one week, sometimes after one month...

  • Casual Listener
  • hi,   I'm premium user. On my phone, I've synced tons of song to listen to them when I'm offline. And I've lost all of them. Vanished. I've retried several times to sync songs, and I keep losi...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hola tengo serios problemas ingreso el código de familia y este no me permite ingresar a Spotify pre

Hola tengo serios problemas para poder ingresar a Spotify premium family. Ingreso el código y este no es aceptado. y está correctamente escrito ya dos veces enviado. Lo mismo me pasó con mi malla de ingreso. Por favor requiero de ayuda para esto dado...

  • Newbie
  • Hola tengo serios problemas para poder ingresar a Spotify premium family. Ingreso el código y este no es aceptado. 😞 y está correctamente escrito ya dos veces enviado. Lo mismo me pasó con mi malla ...
  • sacredmask
  • Newbie
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

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  • Newbie
  • .
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No aparece la opción de almacenamiento en la tarjeta de memoria SD

borrar datos y nada que se soluciona. Vuelvo a descargar y se guardan en el almacenamiento interno.Sony Xperia™ XZAndroid versión 7.1.1Spotify versión 8.4.3.479 armV7

  • Casual Listener
  • borrar datos y nada que se soluciona. Vuelvo a descargar y se guardan en el almacenamiento interno. Sony Xperia™ XZ Android versión 7.1.1 Spotify versión 8.4.3.479 armV7
  • Tejero
  • Newbie
  • 29278 Views
  • 5 replies
  • 1 likes
  • 29278 Views
  • 5 replies
  • 1 likes

Cannot edit playlists. It says they were made by Spotify.

I made two playlists last night and was able to add songs to them with no problem until now. When I go to my library the playlists are under recently played, but they say they were made by Spotify. The screenshot shows both of the playlists in my lib...

  • Casual Listener
  • I made two playlists last night and was able to add songs to them with no problem until now. When I go to my library the playlists are under recently played, but they say they were made by Spotify. T...
  • qwerty_joe
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Segundo Plano

Tengo un problema. Al minimizar Spotify, ya sea por abrir otra aplicación; la que sea, o bien, al irme a la pantalla principal; o bien, bloquear el teléfono, la reproducción se detiene como al minuto. Mi teléfono es el LG X Stylus, Android 6.0.1

  • Newbie
  • Tengo un problema. Al minimizar Spotify, ya sea por abrir otra aplicación; la que sea, o bien, al irme a la pantalla principal; o bien, bloquear el teléfono, la reproducción se detiene como al minuto...
  • 722 Views
  • 0 replies
  • 0 likes
  • 722 Views
  • 0 replies
  • 0 likes

Problemas com arquivos locais

Criei uma playlist com meus arquivos baixados pelo pc, porém, quando vou pelo app no Android informa que a playlist tem X músicas, mas quando abro não aparece nenhuma, somente a opção de adicionar músicas.

  • Newbie
  • Criei uma playlist com meus arquivos baixados pelo pc, porém, quando vou pelo app no Android informa que a playlist tem X músicas, mas quando abro não aparece nenhuma, somente a opção de adicionar mú...
  • D4R10
  • Newbie
  • 1175 Views
  • 1 replies
  • 3 likes
  • 1175 Views
  • 1 replies
  • 3 likes