Announcements
The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

120147 Views

27 replies

4 likes

  • 120147 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

242407 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 242407 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

603758 Views

79 replies

3 likes

  • 603758 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

496503 Views

581 replies

42 likes

Account
Free
  • 496503 Views
  • 581 replies
  • 42 likes

Android app won't open

A few days ago the app on my Sony Xperia 5 closed while playing, and since then it refuses to even open. Have tried uninstalling and reinstalling several times to no avail. Premium works fine on my PC, but I can't use it at all on my phone.

Newbie

A few days ago the app on my Sony Xperia 5 closed while playing, and since then it refuses to even open. Have tried uninstalling and reinstalling several times to no avail. Premium works fine on my P...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Turkish Student Premium got my money still not Premium

I did pay for my premium they charged for the premium its been a over 10 days and I'm still not premium and there are no cancel button that I can get my money back either Support does not answer me All I've got is Survey E-mail from [email protected]...

Visitor

I did pay for my premium they charged for the premium its been a over 10 days and I'm still not premium and there are no cancel button that I can get my money back either Support does not answer me A...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

Spotify se cierra cuando entro a un juego

Hola! A alguno de ustedes no les paso que estan escuchando música en Spotify y entran a un juego un ejemplo: Clash Royale, y que al cabo de un minuto Spotify se cierra así como si nada?Si alguien tiene una solución por favor que me lo diga :v

Newbie

Hola!   A alguno de ustedes no les paso que estan escuchando música en Spotify y entran a un juego un ejemplo: Clash Royale, y que al cabo de un minuto Spotify se cierra así como si nada? Si ...

1203 Views

0 replies

0 likes

  • 1203 Views
  • 0 replies
  • 0 likes

[Android] App uses a lot of background data although background data is restricted

I already ticked the "Resctrict background data" box for the Spoitfy app (as seen in the screenshot) some months ago.But the app still uses more than 150MB background data and I only listen to downloaded playlist when I'm on mobile data. How is this ...

Regular

    I already ticked the "Resctrict background data" box for the Spoitfy app (as seen in the screenshot) some months ago. But the app still uses more than 150MB background data and I onl...

480 Views

0 replies

0 likes

  • 480 Views
  • 0 replies
  • 0 likes

Select a song

Hi, I am having trouble selecting a specific song from my playlist. Everytime I click on it the shuffle button wiggles...also when on an artist it only lets play via shuffle...It used to let me select a specific song to play before my free trial.

Newbie

Hi, I am having trouble selecting a specific song from my playlist. Everytime I click on it the shuffle button wiggles...also when on an artist it only lets play via shuffle...It used to let me selec...

Joe

Community Legend

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Solved!! Offline on android

I was racking up excess data limits when playing premium spotify on samsung. So I tried offline then after a while I looked out. Now when I try to log back in it says I am offline and I have to connect. Hit the connect button and I get a blank screen...

Casual Listener

I was racking up excess data limits when playing premium spotify on samsung. So I tried offline then after a while I looked out. Now when I try to log back in it says I am offline and I have to conne...

Joe

Community Legend

1092 Views

3 replies

0 likes

  • 1092 Views
  • 3 replies
  • 0 likes

Lock screen Android 6.0.1

My Nubia z11 mini s (android 6.0.1) doesn't show anything in lock screen whilespotify is running although App notifications are allowed. Can't find the solution... .

Newbie

My Nubia z11 mini s (android 6.0.1) doesn't show anything in lock screen whilespotify is running although App notifications are allowed. Can't find the solution... . 😞  

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Headphones controller - play previous track on third click

When I use headpones controller I would like to be possible to jump to previous track by three clicks (same as it works on iphone app).So it would be following:One click - stop/play Two clicks - next songThree clicks - previous song Just a note: I've...

Casual Listener

When I use headpones controller I would like to be possible to jump to previous track by three clicks (same as it works on iphone app). So it would be following: One click - stop/play  Two cl...

meda2207

Casual Listener

1349 Views

2 replies

0 likes

  • 1349 Views
  • 2 replies
  • 0 likes

1Go of saved music just vanished

Hello,Oddly enough, 1 day after posting a new 5* rating on Google play, I opened the app to find out that ALL my 1+Go saved music was GONE EXCPET 1 playlist... But the space is still occupied on my phone...I tried rebooting the phone, clearing the ca...

Newbie

Hello, Oddly enough, 1 day after posting a new 5* rating on Google play, I opened the app to find out that ALL my 1+Go saved music was GONE EXCPET 1 playlist... But the space is still occupied on my...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Cant log onto Spotify using the app on my Samsung 7.

I am unable to log onto Spotify using the app on my samsung 7. My email/username password are correct. I can log onto my account using my PC.

Newbie

I am unable to log onto Spotify using the app on my samsung 7. My email/username password are correct. I can log onto my account using my PC.

elaker82

Newbie

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

[Desktop][Your Music] Ability to make "Your Music" available offline on desktop client

Tengo una cuenta premium familiar. Yo descargue todas mis playlists en mi memoria interna de mi celular android. hace unas semanas coloque una memoria SD de 64 GB para descargar sobre todo mi musica. No llego a tener mas de 2300 canciones y solo teni...

Newbie

Tengo una cuenta premium familiar. Yo descargue todas mis playlists en mi memoria interna de mi celular android. hace unas semanas coloque una memoria SD de 64 GB para descargar sobre todo mi musica....

Moncoolse

Newbie

1091 Views

1 replies

1 likes

Android 7.1
Download error
Erased playlists
Help Spotify!
motorola
Playlists
  • 1091 Views
  • 1 replies
  • 1 likes

My account got reset

I came home from work today and discovered that my whole account was reset to the state it was in years ago. I have been offline for the whole day and when I got back online I was kicked out of my premium account, all my playlists were deleted and al...

Newbie

I came home from work today and discovered that my whole account was reset to the state it was in years ago. I have been offline for the whole day and when I got back online I was kicked out of my pr...

412 Views

0 replies

0 likes

  • 412 Views
  • 0 replies
  • 0 likes

Unable to save to sd card. "Storage" button not found

I have an HTC desire that I strictly got for music. Because of the small storage I got a 32g memory card for it. I switched the phone to automatically save to the sd card but spotify still saved to the phone storage. I'm kind of a tech idiot.

Newbie

I have an HTC desire that I strictly got for music. Because of the small storage I got a 32g memory card for it. I switched the phone to automatically save to the sd card but spotify still saved to t...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Lock screen

I would like my lock-screen to look like this Instead of this notification bar you give me. (Pictures attached)

Newbie

I would like my lock-screen to look like this Instead of this notification bar you give me. (Pictures attached)  

567 Views

0 replies

0 likes

  • 567 Views
  • 0 replies
  • 0 likes

Downloading on cellular even when set to only wifi

I have my settings set to only download using WiFi but randomly downloads happen as soon as the app is opened even when on cellular. Its causing huge amounts of data to get used. I have a couple playlists that are updated weekly (new music friday) se...

Casual Listener

I have my settings set to only download using WiFi but randomly downloads happen as soon as the app is opened even when on cellular. Its causing huge amounts of data to get used.   I have a co...

602 Views

0 replies

0 likes

  • 602 Views
  • 0 replies
  • 0 likes

Solved!! Android Wear 2.0 App Update

When will Spotify finally release the update for Android Wear 2.0 support which was shown at Google I/O 2016?

Casual Listener

When will Spotify finally release the update for Android Wear 2.0 support which was shown at Google I/O 2016?

hormiga_atomica

Casual Listener

7369 Views

5 replies

14 likes

  • 7369 Views
  • 5 replies
  • 14 likes

Superuser Contribution Music does not continue playing unless downloaded

If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to the next song, and that it is still playing, Not pa...

Newbie

If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to ...

andyknight1967

Newbie

1140 Views

2 replies

1 likes

Android
Help
Music
phone
stop
  • 1140 Views
  • 2 replies
  • 1 likes

Cobro adelantado al cambiar el tipo de plan

Quise cambiar mi plan por el nuevo plan universitario y nuevamente me pideron los datos de mi tarjeta. (Se hace la aclaración previa de que no se hara el cargo) y al llenar los datos y completar el registro me ha llegado una notificación del banco po...

Newbie

Quise cambiar mi plan por el nuevo plan universitario y nuevamente me pideron los datos de mi tarjeta. (Se hace la aclaración previa de que no se hara el cargo) y al llenar los datos y completar el r...

563 Views

0 replies

1 likes

  • 563 Views
  • 0 replies
  • 1 likes

Spotify won't share release notes; what are they hiding?

I noticed that Spotify stopped sharing Release Notes for the iOS app.Instead, every update simply reads "We're always making improvements to Spotify..." etc etc.I wanted to know what changed so I emailed customer service, but they have proven unwilli...

Regular

I noticed that Spotify stopped sharing Release Notes for the iOS app. Instead, every update simply reads "We're always making improvements to Spotify..." etc etc. I wanted to know what changed so...

user-removed

Not applicable

3816 Views

1 replies

6 likes

  • 3816 Views
  • 1 replies
  • 6 likes