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Please see below the most popular frequently asked questions.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34844 Views
  • 64 replies
  • 25 likes
  • 34844 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873591 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873591 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25454 Views
  • 3 replies
  • 0 likes
  • 25454 Views
  • 3 replies
  • 0 likes

Unwanted playlist web player android

During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following.

  • Casual Listener
  • During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following. 
  • Joe
  • Community Legend
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

Can't start spotify on my smartwatch when spotify is in offline mode?

I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't start up the app when it's in offline mode though,...

  • Visitor
  • I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't...
  • Joe
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Storage

So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is that related to how much storage I have on Spotify...

  • Casual Listener
  • So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is...
  • Joe
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Spotify taking up internal storage even if deleted.

I have had storage problems with spotify since i first used it on a smartphone which dates years back. Currently i have figured out exactly what seems to be the problem (the symptoms, not the solution unfortunately). So, Spotify will save to my SD-Ca...

  • Regular
  • I have had storage problems with spotify since i first used it on a smartphone which dates years back.    Currently i have figured out exactly what seems to be the problem (the symptoms, ...
  • 271 Views
  • 0 replies
  • 5 likes
  • 271 Views
  • 0 replies
  • 5 likes

Spotify Sync Problem after force stop

HiI have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs are still present in my SD Card but spotify seems to have ...

  • Newbie
  • Hi I have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs ar...
  • Joe
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Me siguen cobrando

El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué?

  • Newbie
  • El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué? 
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

[FRENCH HOW TO] TUTO Stocker les musiques sur la carte SD

C'est un calvaire que beacoup d'abonnés payants de Spotify pour android connaissent, la nouvelle application toute de noire vétue est géniale, certes, mais pour qu'elle soit parfaite il manque un élément capital: le choix du lieu de stockage des musi...

  • Regular
  • C'est un calvaire que beacoup d'abonnés payants de Spotify pour android connaissent, la nouvelle application toute de noire vétue est géniale, certes, mais pour qu'elle soit parfaite il man...
  • Bryan56700
  • Newbie
  • 44959 Views
  • 28 replies
  • 5 likes
  • 44959 Views
  • 28 replies
  • 5 likes

Offline music is downloaded "all days"

Hey there, During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it. My smartphone is an Samsumg S5 Neo and the app is updated. I need help, because im tired with this problem that put my ...

  • Newbie
  • Hey there,   During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it.  My smartphone is an Samsumg S5 Neo and the app is up...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Choppy connection from phone to car via bluetooth

I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify software is updated. Any ideas would be greatly appreciate...

  • Casual Listener
  • I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify softwar...
  • nlloyd
  • Casual Listener
  • 18295 Views
  • 3 replies
  • 1 likes
  • 18295 Views
  • 3 replies
  • 1 likes

Samsung Galaxy S5 Stuttering/Distorting when screen is off

Hey everyone, Recently I have been having trouble with my Samsung Galaxy s5 running Android 6.0.1 Marshmello. The music likes to stutter/cut out then cut back in at random times during songs. This is over Bluetooth as well and on normal headphones. T...

  • Newbie
  • Hey everyone,   Recently I have been having trouble with my Samsung Galaxy s5 running Android 6.0.1 Marshmello. The music likes to stutter/cut out then cut back in at random times during songs...
  • themichamoo
  • Newbie
  • 656 Views
  • 2 replies
  • 1 likes
  • 656 Views
  • 2 replies
  • 1 likes

Running unavailable

Running is gone. When I open browse and look at 'Genres & Moods' there is no Running. The only way for me now is to go to recent played items and select a running playlist. It used to be next to Workout

  • Regular
  • Running is gone. When I open browse and look at 'Genres & Moods' there is no Running. The only way for me now is to go to recent played items and select a running playlist. It used to be next to ...
  • Janoz77
  • Regular
  • 310 Views
  • 4 replies
  • 0 likes
  • 310 Views
  • 4 replies
  • 0 likes

Lockscreen overlay

Hy, does anyone know how to make the lockscreen overlay the whole screen and not this little thing.

  • Newbie
  • Hy, does anyone know how to make the lockscreen overlay the whole screen and not this little thing. 
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

playback on mobile devices

Kia ora from New Zealand, First of all, I think it's ridiculous Spotify doesn't have a freephone number for customer inquiries - not EVERYONE (including me) has time to sift through Google in order to inform you of a fault toward your Premium service...

  • Newbie
  • Kia ora from New Zealand,   First of all, I think it's ridiculous Spotify doesn't have a freephone number for customer inquiries - not EVERYONE (including me) has time to sift through Google i...
  • MrDavo
  • Gig Goer
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

'Your Library' no longer available after restarting Huawei P10.

Hi,Every time I have to restart my Huawei P10 the Spotify playlists and albums I have added for offline use are no longer available and must be downloaded again. Does anyone else have this problem and is there a solution? Thanks in advance.

  • Newbie
  • Hi, Every time I have to restart my Huawei P10 the Spotify playlists and albums I have added for offline use are no longer available and must be downloaded again. Does anyone else have this problem ...
  • 182 Views
  • 0 replies
  • 1 likes
  • 182 Views
  • 0 replies
  • 1 likes

Orden de canciones en la lista favoritos

Buenos días, Me gustaría saber si es posible, en la app spotify android, de elegir el orden de las canciones de la lista favoritos. Sé que en versiones anteriores el orden era por fecha de "más reciente - última" siento la más reciente guarda la prim...

  • Newbie
  • Buenos días,   Me gustaría saber si es posible, en la app spotify android, de elegir el orden de las canciones de la lista favoritos. Sé que en versiones anteriores el orden era por fecha de "...
  • 732 Views
  • 0 replies
  • 1 likes
  • Android
  • 732 Views
  • 0 replies
  • 1 likes

Ne mutlu türküm diyene.

Arkadaşlar ben android televizyonunda spotify uygulamasında oturum açtım ama premium falan satın almadım müzik falan dinliyorum da acaba ücretlimi üye olmuşumdur yoksa sadece premium üyelermi ücret ödemekte ?

  • Newbie
  • Arkadaşlar ben android televizyonunda spotify uygulamasında oturum açtım ama premium falan satın almadım müzik falan dinliyorum da acaba ücretlimi üye olmuşumdur yoksa sadece premium üyelermi ücret ö...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Connecting problems with spotify connect or app

Hello, suddenly since two days i have the problem that i loose connection between my galaxy s6 and spotify connect wifi.But when i stopp the app by force or uninstall/install the spotify app then directly for a while it runs. I think it looses connec...

  • Newbie
  • Hello,   suddenly since two days i have the problem that i loose connection between my galaxy s6 and spotify connect wifi. But when i stopp the app by force or uninstall/install the spotify a...
  • ErikForsström
  • Casual Listener
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Missing songs

Majority of the songs I had downloaded have disappeared. Is there any way for me to get them back? I had over 1,000 songs so redownloadinf them one by one would take forever

  • Newbie
  • Majority of the songs I had downloaded have disappeared. Is there any way for me to get them back? I had over 1,000 songs so redownloadinf them one by one would take forever   
  • swanky_beats
  • Casual Listener
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Local files synced from desktop

I have a folder on my PC of MP3s that I have made a playlist out of on Spotify. When playing these MP3s from the folder and through the desktop client, they sound great. However, when I sync the playlist onto my phone and listen to it, the audio qual...

  • Casual Listener
  • I have a folder on my PC of MP3s that I have made a playlist out of on Spotify. When playing these MP3s from the folder and through the desktop client, they sound great. However, when I sync the play...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Remove "Devices Available" from the song currently playing

Hi, I'm using Spotify on Android (8.4.18.743 armV7)Is there a way to remove/disable the "Devices available" menu from under the play/pause button on the UI ? The menu keeps popping up when I swipe left/right to change songs.Thanks

  • Newbie
  • Hi, I'm using Spotify on Android (8.4.18.743 armV7) Is there a way to remove/disable the "Devices available" menu from under the play/pause button on the UI ? The menu keeps popping up when I swipe ...
  • 225 Views
  • 0 replies
  • 1 likes
  • 225 Views
  • 0 replies
  • 1 likes