Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389550 Views

545 replies

34 likes

Account
Free
  • 389550 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8108 Views

0 replies

7 likes

  • 8108 Views
  • 0 replies
  • 7 likes

Where is the Library option on Android

I only have three options on the bottom of my Spotify account on Andriod. Where is my library?!!! Why is the menu below the app "Your Playlists" not "Your Library"?!!! I am not able to add any music. I have two devices, same version but they display ...

Casual Listener

I only have three options on the bottom of my Spotify account on Andriod. Where is my library?!!! Why is the menu below the app "Your Playlists" not "Your Library"?!!! I am not able to add any music....

1522 Views

0 replies

0 likes

  • 1522 Views
  • 0 replies
  • 0 likes

Some songs in a local file playlist download from my laptop but others don't

So i made a playlist of an album i have the mp3s for. i am able to sync some of the playlist but others appear to be download with a green arrow and then goes gray arrow and isn't available. its always the same songs. they play fine on the laptop.any...

Casual Listener

So i made a playlist of an album i have the mp3s for. i am able to sync some of the playlist but others appear to be download with a green arrow and then goes gray arrow and isn't available. its alwa...

Joe

Community Legend

1029 Views

4 replies

0 likes

  • 1029 Views
  • 4 replies
  • 0 likes

Solved!! Spotify stops playing when I make a phone call but doesn't resume afterwards

Hi,When I play music and make a phone call, I would expect that the music will stop and resume after the phone call, but I need to resume it manually. Is there a solution for that?Thanks,Erez

Casual Listener

Hi, When I play music and make a phone call, I would expect that the music will stop and resume after the phone call, but I need to resume it manually. Is there a solution for that? Thanks, Erez

Nic9999

Casual Listener

20538 Views

5 replies

0 likes

  • 20538 Views
  • 5 replies
  • 0 likes

Now playing notification not being recreated after swiping away

I'm not exactly sure when this problem started. Device: Pixel XL Issue: sometimes spotify will not re-create the notification that it is playing music after the notification has been previously swiped away after pausing a song. How to resolve it (tem...

Casual Listener

I'm not exactly sure when this problem started.   Device: Pixel XL   Issue: sometimes spotify will not re-create the notification that it is playing music after the notification has bee...

navalhawkeye

Casual Listener

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Playlist issues

Why is my spotty playlist only playing a couple of songs then stopping when I have the entire playlist on repeat

Newbie

Why is my spotty playlist only playing a couple of songs then stopping when I have the entire playlist on repeat 😲😲😲

Joe

Community Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

The app is not working just showed a black screen it has been 2 weeks now

nothing but problems ....is there a number I can call ....because this is not usefull

Casual Listener

nothing but problems ....is there a number I can call ....because this is not usefull   

Fijus

Casual Listener

1653 Views

2 replies

2 likes

  • 1653 Views
  • 2 replies
  • 2 likes

Solved!! Offline data on SD card, but the app takes 9 gigabytes on internal storage

Hi, I have a problem with a family account. As stated in the topic subject, I've downloaded my songs onto the SD card (and the com.spotify folder is right there), but my phone keeps telling me that the app takes 9 gigabytes of internal storage. I hav...

Visitor

Hi, I have a problem with a family account. As stated in the topic subject, I've downloaded my songs onto the SD card (and the com.spotify folder is right there), but my phone keeps telling me that t...

user-removed

Not applicable

987 Views

4 replies

0 likes

  • 987 Views
  • 4 replies
  • 0 likes

Solved!! Offline Songs undownloading

Hi,I have Spotify Premium on my Samsung Galaxy S5 all latest updates for both phone and app. For the past 2 weeks all my music keeps getting undownloaded and then trying to redownload when i launch the app again, this happens after stopping app, rebo...

Casual Listener

Hi, I have Spotify Premium on my Samsung Galaxy S5 all latest updates for both phone and app. For the past 2 weeks all my music keeps getting undownloaded and then trying to redownload when i launch...

PaulN

Newbie

1949 Views

3 replies

1 likes

  • 1949 Views
  • 3 replies
  • 1 likes

Spotify and Sonos

When trying to group Sonos speakers as devices while listening through spotify...the Spotify app will play through one speaker, when I try to group rooms it tries to load Sonos app but crashes every time. Spent one hour with Spotify support and got n...

Gig Goer

When trying to group Sonos speakers as devices while listening through spotify...the Spotify app will play through one speaker, when I try to group rooms it tries to load Sonos app but crashes every ...

jc47

Gig Goer

783 Views

2 replies

0 likes

In app update
  • 783 Views
  • 2 replies
  • 0 likes

Phone memory used up by spotify

Hello there Spotify! I'm having major issues with my phone's memory and spotify. My phone is telling me that this app is using 5.28 GB which it seems to be almost all my phone memory... yaik!Now, I'm the opposite of a "technological" person therefore...

Newbie

Hello there Spotify!    I'm having major issues with my phone's memory and spotify. My phone is telling me that this app is using 5.28 GB which it seems to be almost all my phone memory.....

klauzer

Gig Goer

3077 Views

6 replies

0 likes

  • 3077 Views
  • 6 replies
  • 0 likes

[Android] Download button and disappearing offline songs

Please hide download button or even add confirmation alert to discard offline songs. It’s third time when I deleted all my offline songs accidently when put phone into pocket.

Music Fan

Please hide download button or even add confirmation alert to discard offline songs. It’s third time when I deleted all my offline songs accidently when put phone into pocket.

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

Solved!! No SD storage option

Hi,I have a SD card, set as external memory with lots of Space empty, but there is not the storage option in the app settings.I tried to format the SD card, to close the app, to reinstall it etc, but it still doesn't work.I don't have enough space le...

Music Fan

Hi, I have a SD card, set as external memory with lots of Space empty, but there is not the storage option in the app settings. I tried to format the SD card, to close the app, to reinstall it ...

Joe

Community Legend

84282 Views

34 replies

1 likes

  • 84282 Views
  • 34 replies
  • 1 likes

Solved!! Random crash on Samsung S7 Edge

I am having an increasingly annoying problem with my Android app. In certain playlists, it crashes on certain songs. It just freezes completely, and refuses to continue playing. It does not help to use the next-button to skip it, and it does not even...

Regular

I am having an increasingly annoying problem with my Android app. In certain playlists, it crashes on certain songs. It just freezes completely, and refuses to continue playing. It does not help to u...

kvitso

Regular

1845 Views

2 replies

0 likes

Crash
Samsung S7
  • 1845 Views
  • 2 replies
  • 0 likes

Song disapeared. Ghost love score by nightwish

Was playing this song literally a week ago from the Once album for Nightwish. Now Ghost Love Score, as well as the rest of the Once album is just gone from spotify.I am in Australia. Any thoughts?

Newbie

Was playing this song literally a week ago from the Once album for Nightwish. Now Ghost Love Score, as well as the rest of the Once album is just gone from spotify. I am in Australia. Any thoughts?

1496 Views

0 replies

17 likes

  • 1496 Views
  • 0 replies
  • 17 likes

Music not playing automatically

So I have this issue with Spotify where the song I'm listening to will play until the end and then not move on to the next song without me physically hitting skip or if I drag the thing back a few seconds it will play through the end of the song and ...

Casual Listener

So I have this issue with Spotify where the song I'm listening to will play until the end and then not move on to the next song without me physically hitting skip or if I drag the thing back a few se...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Tried everything, still skipping

No matter what I do, my songs still find a way to start skipping again. I've uninstalled, restarted, and reinstalled about four times now and my music will play fine for about a week and then start skipping again! It only does this on my phone, not o...

Newbie

No matter what I do, my songs still find a way to start skipping again. I've uninstalled, restarted, and reinstalled about four times now and my music will play fine for about a week and then start s...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Spotify blitzed all my mobile data

Hiya, I am using Spotify on my Samsung S8 and for the first time ever I got the text to say that I had used all my data up - when I checked on the settings for this billing cycle it says that I have used almost 4GB from the 5GB allowance I have on Sp...

Newbie

Hiya,   I am using Spotify on my Samsung S8 and for the first time ever I got the text to say that I had used all my data up - when I checked on the settings for this billing cycle it says tha...

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
  • 0 likes

Podcasts are gone?

I can't find podcast button. I used to listen podcast in spotify! Where's the button? What I have to do to listen podcast? I cannot find podcast in my library. Someone help me!

Newbie

I can't find podcast button. I used to listen podcast in spotify! Where's the button? What I have to do to listen podcast? I cannot find podcast in my library. Someone help me!

783 Views

0 replies

6 likes

  • 783 Views
  • 0 replies
  • 6 likes

I can not play some artist.

I've been trying to play Arcade Fire, but I can't, is the only artist I can't listen to since few days, I alredy unistall ans install the app again and the problem still being there! What can I do?

Newbie

I've been trying to play Arcade Fire, but I can't, is the only artist I can't listen to since few days, I alredy unistall ans install the app again and the problem still being there! What can I do?&n...

DReills84

Casual Listener

637 Views

3 replies

0 likes

  • 637 Views
  • 3 replies
  • 0 likes

Skipping

Anyone know what I can do to get my Spotify to stop skipping when my screen is turned off? Seems to only happen when my screen is black.

Casual Listener

Anyone know what I can do to get my Spotify to stop skipping when my screen is turned off? Seems to only happen when my screen is black.

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes