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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4913 Views

0 replies

6 likes

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"Related songs" all the sudden not related at all.

Last time I used spotify, I came up on something really weird that bothered me. I do not have Premium, first off.I was listening to Northlane, which is a metalcore band, and I started getting strange suggestions. I got Counting Stars by OneRepublic, ...

Newbie

Last time I used spotify, I came up on something really weird that bothered me.   I do not have Premium, first off. I was listening to Northlane, which is a metalcore band, and I started ge...

Joe

Community Legend

360 Views

1 replies

0 likes

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Solved!! How to store offline music on the external SD card on andriod

Hello, my name is Paschal. I was told from your website to contact this email if i had any troubles. Recently, I downloaded Spotify again on my phone, because it was malfunctioning, now it works properly but a new problem has aroused. i cant store of...

Gig Goer

Hello, my name is Paschal. I was told from your website to contact this email if i had any troubles. Recently, I downloaded Spotify again on my phone, because it was malfunctioning, now it wo...

AJoyRu55

Newbie

214512 Views

78 replies

11 likes

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A Facebook has occurred." HELP

Had to delete then redownload Spotify to my HTC. Used to be able to log in with Facebook, now I keep getting eroor message. Can I just disconnect my Facebook and create an account using a username without losing my playlists?

Newbie

Had to delete then redownload Spotify to my HTC. Used to be able to log in with Facebook, now I keep getting eroor message. Can I just disconnect my Facebook and create an account using a username wi...

Joe

Community Legend

477 Views

1 replies

0 likes

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Spotify not showing on Lock Screen, and music stopping

I just got a pixel 2 and am having issues with the Spotify app. 1. The player is not showing on the lock screen. I have to unlock and open the app to skip songs, pause, etc. With my last phone this just showed on the lock screen 2. Music stops playin...

Newbie

I just got a pixel 2 and am having issues with the Spotify app.   1. The player is not showing on the lock screen. I have to unlock and open the app to skip songs, pause, etc. With my last pho...

316 Views

0 replies

0 likes

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Field issues with Spotify Kenwood app

Duplicated topic: https://community.spotify.com/t5/Android/Field-issues-with-Spotify-Kenwood-app/td-p/2756598

Gig Goer

Duplicated topic: https://community.spotify.com/t5/Android/Field-issues-with-Spotify-Kenwood-app/td-p/2756598

OryZ

Gig Goer

486 Views

1 replies

0 likes

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Problemi riproduzione Ghali

Non riesco ad ascoltare Ghali. Scompare la barra di riproduzione e, nei casi peggiori, blocca l'intera app la quale non funziona se non eseguendo l'arresto forzato. Ho già aggiornato e reinstallato. Escludo il disco pieno del cellulare perché tutte l...

Newbie

Non riesco ad ascoltare Ghali. Scompare la barra di riproduzione e, nei casi peggiori, blocca l'intera app la quale non funziona se non eseguendo l'arresto forzato. Ho già aggiornato e reinstallato. ...

358 Views

0 replies

0 likes

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Voz de los cantantes como cavernal

Desde hace un tiempo que la voz de las canciones se escucha baja como en karaoke ....!!!!!

Newbie

Desde hace un tiempo que la voz de las canciones se escucha baja como en karaoke ....!!!!!

Josca

Newbie

664 Views

1 replies

0 likes

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  • 1 replies
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Lost all artists and songs.

All my artists and songs have vanished. This happens often with artists but never my entire library .

Newbie

All my artists and songs have vanished. This happens often with artists but never my entire library .

200 Views

0 replies

0 likes

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Shuffle All on Playlist Folder

I don't even know if this is the right place to post this but I am out of options by now. This was an excellent feature, one I was very reliant on. By removing it you have actually changed the way I enjoy the app and the service as a whole. I saw ano...

Newbie

I don't even know if this is the right place to post this but I am out of options by now. This was an excellent feature, one I was very reliant on. By removing it you have actually changed the way I ...

309 Views

0 replies

0 likes

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Kesha's songs won't play

Just within the last couple of days, none of Kesha's songs are playing on the Android app. I've restarted the app, restarted my phone, and even uninstalled and reinstalled the app, but they still won't play.

Newbie

Just within the last couple of days, none of Kesha's songs are playing on the Android app. I've restarted the app, restarted my phone, and even uninstalled and reinstalled the app, but they still won...

Joe

Community Legend

910 Views

6 replies

0 likes

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Share song stopped working Android 8.0 October 5 update Spotify 8.4.21.508

My Google Pixel Android 8.0 device took October 5 update last night. Now when I try to use the Share option from ... to share a song to a friend, the music stops playing and I'm returned to the Home screen. Can someone assist? I've already tried unin...

Regular

My Google Pixel Android 8.0 device took October 5 update last night. Now when I try to use the Share option from ... to share a song to a friend, the music stops playing and I'm returned to the Home ...

madlive

Casual Listener

2451 Views

8 replies

3 likes

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Organize messageboard

The messageboard in here is a total mess. Am I supposed to browse through 640 threads only in Android section? madness. Why aren't there mandatory sub-categories? Even only 5 or less categories would help a lot. What is the definition of 'Labels' and...

Regular

The messageboard in here is a total mess.   Am I supposed to browse through 640 threads only in Android section?  madness.   Why aren't there mandatory sub-categories? Even only 5...

Joe

Community Legend

445 Views

1 replies

0 likes

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Superuser Contribution Spotfy not loud enough? Too quiet! Help

Hey So I have Spotify Premium which I use on my Mac and Android phone. I recently hosted a dance party at the local pub using my phone and spotify offline mode, with the playlist downloaded on my phone. It's funny though because when the other gal pl...

Newbie

Hey   So I have Spotify Premium which I use on my Mac and Android phone.  I recently hosted a dance party at the local pub using my phone and spotify offline mode, with the playlist downl...

aquallnite

Newbie

6965 Views

7 replies

1 likes

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Solved!! Android App stürzt unregelmäig ab

Seit knapp zwei Wochen stürzt die App auf Android (Ich nutze ein Xiaomi Mi4c) regelmäßig während des Musik hörens einfach ab. Meist nur, wenn gleichzeitig andere Apps laufen, die ebenfalls ins Internet zugreifen (Ich nutze es gleichzeitig mit Google ...

Regular

Seit knapp zwei Wochen stürzt die App auf Android (Ich nutze ein Xiaomi Mi4c) regelmäßig während des Musik hörens einfach ab. Meist nur, wenn gleichzeitig andere Apps laufen, die ebenfalls ins Intern...

epicvision

Regular

19283 Views

2 replies

1 likes

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  • 1 likes

Songs are not downloaded anymore

After reinstalling the app a couple of days ago, I run in the same problem, sometimes multiple times a day. I download the songs for offline listening, but after closing the app the songs are not downloaded anymore. Funny thing is, is that on my SD c...

Newbie

After reinstalling the app a couple of days ago, I run in the same problem, sometimes multiple times a day.    I download the songs for offline listening, but after closing the app the so...

365 Views

0 replies

0 likes

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Solved!! CAN'T PLAY SPOTIFY MUSIC ON BOSE

Suddenly I cannot play any of my spotify music on my Bose. Both Bose and spotify apps are up to date and connected to our wifi. Other family have no problem with their music, it only affects me! I have uninstalled and re-installed both apps several t...

Casual Listener

Suddenly I cannot play any of my spotify music on my Bose. Both Bose and spotify apps are up to date and connected to our wifi. Other family have no problem with their music, it only affects me! I ha...

EndeavourMorse

Casual Listener

5128 Views

2 replies

0 likes

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Artist/Song/Album (etc?) Radios on Android Auto

Any way of playing them? (I use them an awful lot through the app on my phone, and it would be awesome to be able to use them similarly in my shiny new car)

Casual Listener

Any way of playing them? (I use them an awful lot through the app on my phone, and it would be awesome to be able to use them similarly in my shiny new car)

196 Views

0 replies

0 likes

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Dowloaded music doesn't appear under albums/artists

I have managed to successfull download and save several albums that all appear under my Playlists. However, only some of them - and not always the same ones - appear under my lists of Albums or Artists. Does anyone know how I can solve this?

Newbie

I have managed to successfull download and save several albums that all appear under my Playlists. However, only some of them - and not always the same ones - appear under my lists of Albums or Artis...

327 Views

0 replies

0 likes

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1 song

Lately spotify plays one song then stops, i cant play another cause it tells me i need premium if i want ad free music? The app has been down for 10 + hours on my phone. Then other times it plays 30 seconds of a song then stops..mmkaay. hey its free ...

Newbie

Lately spotify plays one song then stops, i cant play another cause it tells me i need premium if i want ad free music? The app has been down for 10 + hours on my phone.  Then other times it pla...

jmdesin892

Roadie

346 Views

1 replies

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No longer available to download songs in my SD Card

I´ve just opened the app and I realized all my downloaded songs had been deleted. I downloaded them again and all the music was being storaged in my device memory. Now I realized there is no option for moving them to a SD Card. Why? Is it because of ...

Casual Listener

I´ve just opened the app and I realized all my downloaded songs had been deleted. I downloaded them again and all the music was being storaged in my device memory. Now I realized there is no option f...

idem2lyon

Newbie

397 Views

2 replies

0 likes

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  • 2 replies
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