Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6880 Views

0 replies

7 likes

  • 6880 Views
  • 0 replies
  • 7 likes

Solved!! Spotify connected to another device

I have a Moto z2 force 2 and my Spotify account keeps automatically connecting to other devices (cell phones). My WiFi is turned off. I've logged out of all other devices and changed my password multiple times. This also happened on my last phone as ...

Casual Listener

I have a Moto z2 force 2 and my Spotify account keeps automatically connecting to other devices (cell phones). My WiFi is turned off. I've logged out of all other devices and changed my password mult...

Awesome74d

Casual Listener

1291 Views

2 replies

0 likes

  • 1291 Views
  • 2 replies
  • 0 likes

All music deleted, kept playing went way over my data limit.

Hi. Ive been using Spotify for a while now and the following has happened at least 6 times and ive had enough. I don't know how to get to costumer support so I'm gonna post here and hopefully someone will help.I noticed a few topics on all downloaded...

Casual Listener

Hi. Ive been using Spotify for a while now and the following has happened at least 6 times and ive had enough. I don't know how to get to costumer support so I'm gonna post here and hopefully someone...

Markmeima1990

Casual Listener

427 Views

3 replies

0 likes

  • 427 Views
  • 3 replies
  • 0 likes

Solved!! Lockscreen picture

When i play the music and the phone is in stand-by mode the album picture is not on display. How i can fix this problem ?.Huawei p9 lite

Casual Listener

When i play the music and the phone is in stand-by mode the album picture is not on display. How i can fix this problem ?. Huawei p9 lite

Nikcgi

Casual Listener

512 Views

2 replies

0 likes

  • 512 Views
  • 2 replies
  • 0 likes

Spotify used 8 gb of cellular data with "Download using cellular" set to off.

When I got into work this morning, I noticed Spotify had used 8 gb of data. I have a few downloaded playlists and have music quality set to "Extreme." However, "Download using cellular" is set to off. My commute is about 20 minutes, so unlikely I lis...

Newbie

When I got into work this morning, I noticed Spotify had used 8 gb of data.   I have a few downloaded playlists and have music quality set to "Extreme."   However, "Download using cellu...

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
  • 0 likes

Long Playlists and Chromecast

When using my Android phone (LG G4C running Android 6) to stream to Chromecast, if I choose a long playlist (say more than 100 songs) Spotify will not shuffle the whole playlist and instead just keeps playing songs at the beginning of the playlist. I...

Casual Listener

When using my Android phone (LG G4C running Android 6) to stream to Chromecast, if I choose a long playlist (say more than 100 songs) Spotify will not shuffle the whole playlist and instead just keep...

StephenWA

Roadie

848 Views

2 replies

1 likes

  • 848 Views
  • 2 replies
  • 1 likes

Song doesn't skip when swiping the cover art sometimes

Most of the time it doesn't skip song when swiping cover art, but shows new songs cover and continues old songs audio.

Regular

Most of the time it doesn't skip song when swiping cover art, but shows new songs cover and continues old songs audio.

582 Views

0 replies

0 likes

Android 7.0
bug fix
  • 582 Views
  • 0 replies
  • 0 likes

No internet connection Android Premium with internet

Since I have Spotify premium I have issues with internet connection.I can listen 1 time on spotify after that it says: no internet connection even though I have.Tried reinstalling several times without result.pleas help

Casual Listener

Since I have Spotify premium I have issues with internet connection. I can listen 1 time on spotify after that it says: no internet connection even though I have. Tried reinstalling several times w...

shaf-4

Roadie

528 Views

3 replies

0 likes

  • 528 Views
  • 3 replies
  • 0 likes

Behind the lyrics

I am using an asus zenfone 2 5.0 but BTL doesnt work. The feature is turned on in the settings but still nothing shows even on BTL playslist and to songs I know that has btl

Visitor

I am using an asus zenfone 2 5.0 but BTL doesnt work. The feature is turned on in the settings but still nothing shows even on BTL playslist and to songs I know that has btl

Nic0olai

Casual Listener

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Clearing data without deleting offline music

I want to clear data without deleting my offline music. As you know when you play music on Spotify it downloads the streamed music which is not available offline. And if you download manually for offline listening. You can listen later on offline. Bu...

Casual Listener

I want to clear data without deleting my offline music. As you know when you play music on Spotify it downloads the streamed music which is not available offline. And if you download manually for off...

baranoneren

Casual Listener

443 Views

2 replies

0 likes

  • 443 Views
  • 2 replies
  • 0 likes

Notifications Will Not Go Away

I have clicked on Everything it will Not go away, How about putting the actual thing the site is notifying about In the Pull-down menu?

Casual Listener

I have clicked on Everything it will Not go away, How about putting the actual thing the site is notifying about In the Pull-down menu?

Joe

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Expanded notification menu different without bigger cover

I have a Note 3 With the latest update and Lollipop 5.0. That menu used to be normal once. Reinstalling the app didn't work, is it for some update requiring newer OSes?

Newbie

I have a Note 3 With the latest update and Lollipop 5.0. That menu used to be normal once. Reinstalling the app didn't work, is it for some update requiring newer OSes?

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Modo aleatorio en la versión movil de la app

Hola. Tengo la app en android y soy cliente premium. Quiero desactivar el modo aleatorio de reproduccion para escuchar los discos completos y en orden, pero no se como. ¿Alguien lo sabe?

Newbie

Hola. Tengo la app en android y soy cliente premium. Quiero desactivar el modo aleatorio de reproduccion para escuchar los discos completos y en orden, pero no se como. ¿Alguien lo sabe?

1060 Views

0 replies

0 likes

  • 1060 Views
  • 0 replies
  • 0 likes

opción "almacenamiento" desapareció

en la mañana estaba reproduciendo un álbum que tenía offline, de repente se detuvo y todas mis descargas se eliminaron, en el almacenamiento del dispositivo aparece el contenido de spotify en mi SD, pero en la aplicación la opción de "almacenamiento"...

Casual Listener

en la mañana estaba reproduciendo un álbum que tenía offline, de repente se detuvo y todas mis descargas se eliminaron, en el almacenamiento del dispositivo aparece el contenido de spotify en mi SD, ...

571 Views

0 replies

0 likes

  • 571 Views
  • 0 replies
  • 0 likes

Spotify not working on Android?

Hello my Spotify randomly stopped working on my Android Everytime I open the app It goes to a black screen and then exits. I tried uninstalling and reinstalling multiple times, can anyone help me out?

Newbie

Hello my Spotify randomly stopped working on my Android Everytime I open the app It goes to a black screen and then exits. I tried uninstalling and reinstalling multiple times, can anyone help me out?

Joe

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Huawei P8 Lite 2017 music save to SD

Dear Community!On Huawei's phone, I can not set where to save music because there is no stortage option.

Casual Listener

Dear Community! On Huawei's phone, I can not set where to save music because there is no stortage option.

705 Views

0 replies

1 likes

  • 705 Views
  • 0 replies
  • 1 likes

Where did behind the lyrics go?

They show up in my mom's phone (which is a Windows phone) just fine, but on my Android phone they don't show up at all. They're not behind the album cover either. I tried with songs i know have info, AND the behind the lyrics playlist, but none of th...

Newbie

They show up in my mom's phone (which is a Windows phone) just fine, but on my Android phone they don't show up at all. They're not behind the album cover either. I tried with songs i know have info,...

272 Views

0 replies

1 likes

  • 272 Views
  • 0 replies
  • 1 likes

Unable to access storage option

I can't choose where my music is downloaded anymore. I had the option yesterday but then my music undownloaded and now I can't download it to my SD card. I am using a ZTE zmax pro with Android 6.0.1.

Visitor

I can't choose where my music is downloaded anymore. I had the option yesterday but then my music undownloaded and now I can't download it to my SD card. I am using a ZTE zmax pro with Android 6.0.1.

udance4ever

Music Fan

1837 Views

10 replies

0 likes

  • 1837 Views
  • 10 replies
  • 0 likes

I can't here a specific song on my phone

Hi! I'm tried to listen a song with my Android but when it arrives to 50 seconds skips to the next one. However I can listen it on my laptop. Song: Ayun, Mira (berlin)

Newbie

Hi! I'm tried to listen a song with my Android but when it arrives to 50 seconds skips to the next one. However I can listen it on my laptop. Song: Ayun, Mira (berlin)

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes

Cyprus Chart closes my app

HelloI have a bug with Cyprus chart. I selected it and my app close inmediatly. I tried with other lists and they going well. Thanks. S.O: AndroidAndroid version: 6.0.1Cellphone brand: Huawei G8Spotify Version: 8.4.11.1283 armv7

Newbie

Hello I have a bug with Cyprus chart. I selected it and my app close inmediatly. I tried with other lists and they going well.   Thanks.   S.O: Android Android version: 6.0.1 Cellpho...

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Downloaded Music Albums not longer downloaded

Hi Everybody,first sorry for my bad english So i have a question about Spotify.Month ago i´ve downloaded some Music Albums, last Week i´ve seen that some Albums are not marked as Downloaded.I read about it, that it could be not enough Disk Space at t...

Newbie

Hi Everybody, first sorry for my bad english 🙂   So i have a question about Spotify. Month ago i´ve downloaded some Music Albums, last Week i´ve seen that some Albums are not marked as Down...

foetlunder1979

Newbie

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes