Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35986 Views
  • 64 replies
  • 25 likes
  • 35986 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Notifications

I haven't been getting any notifications for when an artist I follow creates a new playlist. I also don't know how to view notifications from pop ups for new albums that I've previously dismissed because I didn't want to listen to it at that moment.

  • Casual Listener
  • I haven't been getting any notifications for when an artist I follow creates a new playlist. I also don't know how to view notifications from pop ups for new albums that I've previously dismissed bec...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

LIRE FICHIERS LOCAUX SOUS ANDROID

Bonjour, Sous Windows 10, grâce à Spotify, j'écoute de la musique extraite de mes fichiers locaux (du dossier Musique du disque C).J'ajoute cette musique dans une "play liste", que je sais écouter sur mon PC.Par contre, sur mon smartphone Android, ce...

  • Casual Listener
  • Bonjour, Sous Windows 10, grâce à Spotify, j'écoute de la musique extraite de mes fichiers locaux (du dossier Musique du disque C). J'ajoute cette musique dans une "play liste", que je sais écoute...
  • emmal_arnlt
  • Newbie
  • 19381 Views
  • 10 replies
  • 3 likes
  • 19381 Views
  • 10 replies
  • 3 likes

Cache problems

Hi everyone,The last spotify's update have deleted all my cache.Can I solve this problem? How?

  • Newbie
  • Hi everyone, The last spotify's update have deleted all my cache. Can I solve this problem? How?
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Songs being stored to both internal and external memory

Hello hello, My problem is this: I've selected my storage as being only my external sd card, yet when I download any album it saves both to my internal and external memory, taking up the same amount of space on both, so once I download my music libra...

  • Newbie
  • Hello hello,    My problem is this: I've selected my storage as being only my external sd card, yet when I download any album it saves both to my internal and external memory, taking up t...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

How to disable spotify mobile app!? It is completely monopolizing my bluetooth!

Spotify is causing my device to never sleep (Spotify at 98% awake time even when I force quit!) and with latest update ruins my car connection functionality! Any time I make or receive a phone call, Connect to phone to the car, mute or unmute the rad...

  • Casual Listener
  • Spotify is causing my device to never sleep (Spotify at 98% awake time even when I force quit!) and with latest update ruins my car connection functionality! Any time I make or receive a phone call, ...
  • 379 Views
  • 0 replies
  • 1 likes
  • 379 Views
  • 0 replies
  • 1 likes

Huge data usage spike.

Over the course of a day and a half, I only used spotify to stream downloaded songs. Download over LTE is disabled. However, spotify in a very short timespan used up all of my data plan. Anybody ever encountered this? I use a LG G5 on the latest upda...

  • Visitor
  • Over the course of a day and a half, I only used spotify to stream downloaded songs. Download over LTE is disabled. However, spotify in a very short timespan used up all of my data plan. Anybody ever...
  • 461 Views
  • 0 replies
  • 0 likes
  • 461 Views
  • 0 replies
  • 0 likes

Solved!! Android Update 6.x Marshmallow & Adoptable Storage

With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify? Android and Apple have always shunned the use of external memory in their device...

  • Community Legend
  • With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify?   Android and Apple ...
  • user-removed
  • Not applicable
  • 75204 Views
  • 34 replies
  • 8 likes
  • Adoptable Storage
    Android
    marshmallow
  • 75204 Views
  • 34 replies
  • 8 likes

Spotify Premium Family

need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct

  • Newbie
  • need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct  
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

Setting back to online

I set my spotify to offline and I had to reset my password. I've tried to log in but won't let me connect. Any suggestions?

  • Newbie
  • I set my spotify to offline and I had to reset my password. I've tried to log in but won't let me connect. Any suggestions?
  • Joe
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Songs disappeared

Hi, Launching Spotify today I realised all my music is gone. My song list is completely empty and Spotify suggest I browse for music.Any idea how to fix this? Thanks in advance

  • Newbie
  • Hi,   Launching Spotify today I realised all my music is gone. My song list is completely empty and Spotify suggest I browse for music. Any idea how to fix this?    Thanks in adva...
  • Joe
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Can anyone help a clueless person!!!!!!

Hi Can anyone help? If I log into Spotify on my tablets then I can play fine any songs and my playlists. If I log in via my phone Samsung S6 the songs and playlist appear but are light grey and when you click on them nothing happens. I have removed S...

  • Regular
  • Hi   Can anyone help? If I log into Spotify on my tablets then I can play fine any songs and my playlists. If I log in via my phone Samsung S6 the songs and playlist appear but are light grey ...
  • Joe
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Android
  • 368 Views
  • 1 replies
  • 0 likes

I cant play downloaded music offline

I can not play downloaded music when im offline. Songs appear as donwloaded with the green icon, but reproduction does not start.

  • Casual Listener
  • I can not play downloaded music when im offline. Songs appear as donwloaded with the green icon, but reproduction does not start.
  • Joe16
  • Regular
  • 560 Views
  • 4 replies
  • 0 likes
  • 560 Views
  • 4 replies
  • 0 likes

App keeps downloading songs without wifi

I don't have download over cellular enabled on my app but yet every time I open spotify when I'm not connected to Wi-Fi it still updates all of my playlists. I don't have the data to support this. What can I do?

  • Newbie
  • I don't have download over cellular enabled on my app but yet every time I open spotify when I'm not connected to Wi-Fi it still updates all of my playlists. I don't have the data to support this. Wh...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Não consigo ouvir uma música

Não consigo ouvir a música "fim de semana na quebrada" do pollo, ela não abre nem toca

  • Newbie
  • Não consigo ouvir a música "fim de semana na quebrada" do pollo, ela não abre nem toca
  • 817 Views
  • 0 replies
  • 1 likes
  • 817 Views
  • 0 replies
  • 1 likes

I can chose the song that I want one device but I can on an other

I have just recently connected 2 devices together but I can only chose which song from one device it's saying I need premium but I can chose on my other device please help

  • Newbie
  • I have just recently connected 2 devices together but I can only chose which song from one device it's saying I need premium but I can chose on my other device please help 
  • Joe
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Rdio wins hands down

Just dropping in to say smell ya later, spotify. I've gone to Rdio. They are not perfect, they have issues, and there are quirks with their android app too. But the difference is, I am getting repsonses to my queries, within 24hours. The forums are f...

  • Regular
  • Just dropping in to say smell ya later, spotify.   I've gone to Rdio. They are not perfect, they have issues, and there are quirks with their android app too. But the difference is, I am get...
  • user-removed
  • Not applicable
  • 12191 Views
  • 30 replies
  • 20 likes
  • 12191 Views
  • 30 replies
  • 20 likes

Tracks jump to the end without playing.

Recently when I try to play music on Spotify to my Sonos (be it album, playlist of mix) the track jumps straight to the end, without playing, end then stops there. Press fast forward and it does the same to the next track. However if I 'Listen on thi...

  • Newbie
  • Recently when I try to play music on Spotify to my Sonos (be it album, playlist of mix) the track jumps straight to the end, without playing, end then stops there. Press fast forward and it does the ...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Genius "Behind the Lyrics" doesn't work on my tablet

I have Samsung Galaxy Tab A(2016) with the latest version of Spotify installed. Behind the lyrics is turned on in configuration, but it doesn't work.In my mobile phone (Galaxy A5) this fuction works properly.I tried uninstalling the app and installin...

  • Casual Listener
  • I have Samsung Galaxy Tab A(2016) with the latest version of Spotify installed. Behind the lyrics is turned on in configuration, but it doesn't work. In my mobile phone (Galaxy A5) this fuction wo...
  • crocop12
  • Casual Listener
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

App stops playing after a song in playlist

In the last few days, the Android app has now begun to stop playing a playlist while connected to WIFI. It eventually starts back up again (for one song) but repeats the behavior. I havent changed anything on the phone, but it is very frustrating tha...

  • Casual Listener
  • In the last few days, the Android app has now begun to stop playing a playlist while connected to WIFI. It eventually starts back up again (for one song) but repeats the behavior. I havent changed an...
  • Doctor_Tact
  • Casual Listener
  • 303 Views
  • 4 replies
  • 0 likes
  • 303 Views
  • 4 replies
  • 0 likes