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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6430 Views

0 replies

7 likes

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las canciones se pausan automaticamente

No se por que cuando escucho las canciones despues de un rato se pausan automaticamente y tengo que volver a darle play para seguir escuchandolas. Ya revise mi conexion de internet y esta bien, tambien volvi a reiniciar mi equipo y reinstale la aplic...

Newbie

No se por que cuando escucho las canciones despues de un rato se pausan automaticamente y tengo que volver a darle play para seguir escuchandolas. Ya revise mi conexion de internet y esta bien, tambi...

338 Views

0 replies

0 likes

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Playlist strats over after certain song

When im cotrolling my spotify on my pc with my android phone the playlist start over after certain song. If i skip a song it will normaly go to next but after this certain song if i skip the playlist starts over.

Newbie

When im cotrolling my spotify on my pc with my android phone the playlist start over after certain song. If i skip a song it will normaly go to next but after this certain song if i skip the playlist...

486 Views

0 replies

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spotify connects with Bose soundtouch but no sound

Hi all, I have a Premium spotify account but all of a sudden i have a problem to play songs from my library on my Bose soundtouch system. My Bose soundtoch system works fine. I can play radiostations but no songs from my Spotify account although Spot...

Newbie

Hi all,   I have a Premium spotify account but all of a sudden i have a problem to play songs from my library on my Bose soundtouch system.   My Bose soundtoch system works fine. I can ...

ShaunHartley

Casual Listener

802 Views

2 replies

1 likes

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Keep getting charged for an account we don't have!

My fiancee keeps getting charged $14.99 for an account that we don't have with you guys. We called the bank and stopped the payment, but they still advised us to reach out to you. However, that has been hard to do since you guys do not offer telephon...

Newbie

My fiancee keeps getting charged $14.99 for an account that we don't have with you guys. We called the bank and stopped the payment, but they still advised us to reach out to you. However, that has b...

Joe

Community Legend

509 Views

1 replies

0 likes

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Frequent Spinning Green Circle/"Go Online to Access Menu" Connectivity Problems

HI I've got a reoccurring issue with Spotify on my HTC M8 (although I'm sure I originally enountered it on my previous phone, an M7). Every 2-3 months or so I will start to encounter frequent delays and hangs when navigating menus and using various f...

Casual Listener

HI   I've got a reoccurring issue with Spotify on my HTC M8 (although I'm sure I originally enountered it on my previous phone, an M7). Every 2-3 months or so I will start to encounter frequen...

headey

Roadie

1208 Views

1 replies

2 likes

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Specific song freezes at exact time in the song consistently?

I have a problem with playback of "Brother Sport" by Animal Collective. It freezes at exactly 0:53 and I can't hear the song anymore. It is only this song, and at exactly that time, every time.android on samsung galaxy s8i tried removing from library...

Newbie

I have a problem with playback of "Brother Sport" by Animal Collective. It freezes at exactly 0:53 and I can't hear the song anymore. It is only this song, and at exactly that time, every time. an...

613 Views

0 replies

1 likes

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Solved!! Spotify streaming question.

Hello,Ive recently installed spotify for listening to music in my car. Ive noticed that spotify downloads the whole song in cache and playing it. Therefore, if you listen only 10 seconds of a song it would have allready downloaded the whole file wich...

Newbie

Hello, Ive recently installed spotify for listening to music in my car. Ive noticed that spotify downloads the whole song in cache and playing it. Therefore, if you listen only 10 seconds of a song ...

Joe

Community Legend

562 Views

1 replies

0 likes

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¿Cómo borrar el contenido sincronizado?

Hola! Uso Android en versión premiumComencé a usar la opción de "Importar música"Pero ahora se agregaron mis 3000 canciones almacenadas y quiero borrarlas, pensé que eliminando los datos de la app se irían de mi playlist, pero no es asíAgradecería un...

Newbie

Hola! Uso Android en versión premium Comencé a usar la opción de "Importar música" Pero ahora se agregaron mis 3000 canciones almacenadas y quiero borrarlas, pensé que eliminando los datos de la ap...

632 Views

0 replies

0 likes

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Anmeldung über App nicht möglich

Offensichtlich bin ich automatisch ausgeloggt worden. Immer wenn ich mich über die App anmelden will, erscheint ein Fenster auf dem steht : " Sie sind offline, gehen sie zuerst online. Ab da geht es nicht mehr weiter.

Newbie

Offensichtlich bin ich automatisch ausgeloggt worden. Immer wenn ich mich über die App anmelden will, erscheint ein Fenster auf dem steht : " Sie sind offline, gehen sie zuerst online. Ab da geht es ...

_2-7vwx7jy5so

Newbie

61000 Views

6 replies

18 likes

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S8 chromecast wake -up device

Hi, i have a s8 since a couple of weeks and a chromecast for years. Normally on the s7 i was always able to start up my home cinema with cromecast from sleep mode just by playing on my phone and connecting This wont work anymore with the Spotify app ...

Newbie

Hi, i have a s8 since a couple of weeks and a chromecast for years. Normally on the s7 i was always able to start up my home cinema with cromecast from sleep mode just by playing on my phone and conn...

496 Views

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Superuser Contribution Can't save a song code.

Every time I tap the song code to enlarge it so I can save it the menu closes instead.

Newbie

Every time I tap the song code to enlarge it so I can save it the menu closes instead.

Xenia

Moderator

1270 Views

2 replies

0 likes

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No puedo descargar spotify

Hola gente tengo un problema con mi motorola moto xt1058 no entiendo porque no puedo descargar spotify, cuando lo busco en Play Store no me aparece y cuando lo busco por Google aparece que no está disponible en mi país, pero estoy en Dublin - Irlanda...

Casual Listener

Hola gente tengo un problema con mi motorola moto xt1058 no entiendo porque no puedo descargar spotify, cuando lo busco en Play Store no me aparece y cuando lo busco por Google aparece que no está di...

rick11escobar

Newbie

4385 Views

1 replies

4 likes

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No puedo descargar spotify

Hola gente tengo un problema con mi motorola moto xt1058 no entiendo porque no puedo descargar spotify, cuando lo busco en Play Store no me aparece y cuando lo busco por Google aparece que no está disponible en mi país, pero estoy en Dublin - Irlanda...

Casual Listener

Hola gente tengo un problema con mi motorola moto xt1058 no entiendo porque no puedo descargar spotify, cuando lo busco en Play Store no me aparece y cuando lo busco por Google aparece que no está di...

1068 Views

0 replies

2 likes

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Downloaded content disapearing

Hi ! For the past few weeks my spotify library had gone crazy. My downloaded songs keep disapearing and i have to download them again. Sometimes i just need to tick the 'download' button and they will instantly be available, as if they were already o...

Casual Listener

Hi ! For the past few weeks my spotify library had gone crazy. My downloaded songs keep disapearing and i have to download them again. Sometimes i just need to tick the 'download' button and they wil...

507 Views

0 replies

0 likes

bug
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(ANDROID AUTO) SYNC3 PROBLEM

HiiiI ll tell you my problem...Some time ago i buy my new car... And I ve try android auto whit my phone but when I listen spotify by USB the sound is only the front.Some day ago I reinstalled android auto and spotify and I tried to play by USB . and...

Newbie

Hiii I ll tell you my problem... Some time ago i buy my new car... And I ve try android auto whit my phone but when I listen spotify by USB the sound is only the front. Some day ago I reinstalled ...

544 Views

0 replies

0 likes

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Saved playlists keep unsaving! I currently use Spotify on an lpod and two Hudl 2.

I save my playlists on the SD card on the hudls and internal on the iPod. My wife doesn't really use hers so I am not saving on more than the three devices. It is extremely frustrating as when I go offline I can't access my music. Please can anyone o...

Newbie

I save my playlists on the SD card on the hudls and internal on the iPod. My wife doesn't really use hers so I am not saving on more than the three devices. It is extremely frustrating as when I go o...

524 Views

0 replies

1 likes

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Solved!! Premium Won't Work.

Yesterday I began my free trial with premium and this is working fine on my laptop but not my phone and I saw that other people were told to try logging in with their username as opposed to email address but this isn't working either? Please help!

Casual Listener

Yesterday I began my free trial with premium and this is working fine on my laptop but not my phone and I saw that other people were told to try logging in with their username as opposed to email add...

Emma309

Casual Listener

661 Views

2 replies

0 likes

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Spotify unbearably slow when saving to SD Card

I bought a Samsung 64GB SD card (Class 10) to use with Spotify and my S7 Edge. However when trying to store the data on the SD card, the Spotify App becomes unusable. Playlists take 30-60 seconds to load, songs take upto 30 seconds to skip, and the a...

Regular

I bought a Samsung 64GB SD card (Class 10) to use with Spotify and my S7 Edge. However when trying to store the data on the SD card, the Spotify App becomes unusable. Playlists take 30-60 seconds to ...

z3v3

Casual Listener

2967 Views

5 replies

3 likes

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Partager une chanson sur facebook

Le partage de une chanson est impossible sur Facebook avec un samsung s8+ sa bug toujours

Newbie

Le partage de une chanson est impossible sur Facebook avec un samsung s8+ sa bug toujours

259 Views

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Facebook sharing of spotify music

So I got the Android gs8 downloaded my sp otify and now when I try to share something from sp otify to face book it says sorry this spotify account is already attached to another Facebook account. This started as soon as I got the gs8...when I turned...

Newbie

So I got the Android gs8 downloaded my sp otify and now when I try to share something from sp otify to face book it says sorry this spotify account is already attached to another Facebook account. Th...

333 Views

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