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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Paguei o Spotify e não estou conseguindo reproduzir sem ser aleatório nem voltar a música

Após pagar o Spotify pelo cartão não consigo voltar a música nem reproduzir com se fosse Premium e sempre está aparecendo pra eu assinar novamente

Newbie

Após pagar o Spotify pelo cartão não consigo voltar a música nem reproduzir com se fosse Premium e sempre está aparecendo pra eu assinar novamente

MarMigs

Casual Listener

335 Views

1 replies

0 likes

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Spotify in the car

I have a car with Bluetooth.When I get in to drive everything happens automatically, except Spotify.This is so **bleep**ing annoying that I have actually downloaded songs on Google play music just so I don't have to stop to open Spotify to get music....

Newbie

I have a car with Bluetooth. When I get in to drive everything happens automatically, except Spotify. This is so **bleep**ing annoying that I have actually downloaded songs on Google play music jus...

315 Views

0 replies

0 likes

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Logs me out and I lose downloaded data

I have a pixi android phone and downloaded Spotify. I have downloaded mt play list onto sad card in phone. When I close the app it logs me out And when I go back in all the data has gone so need to download again. I have checked and this is one of tw...

Newbie

I have a pixi android phone and downloaded Spotify. I have downloaded mt play list onto sad card in phone. When I close the app it logs me out And when I go back in all the data has gone so need to d...

301 Views

0 replies

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Solved!! Constantly green circle and get stuck

When I'm navigating in the menus and albums constantly the app get stuck with the green circle, after few seconds a message show up, also when this happen I'm unable to change song or pause it. And when I try to close the app the song still playing e...

Newbie

When I'm navigating in the menus and albums constantly the app get stuck with the green circle, after few seconds a message show up, also when this happen I'm unable to change song or pause it. And w...

Joe

Community Legend

1948 Views

2 replies

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Cambio en la apariencia (interfaz) en el Chromecast TV

Sucede que acabo de darme cuenta de que la apariencia cuando trasmito música desde mi Spotify Android al Chromecast (1) TV es diferente a como lo he visto antes. Y no me gusta cómo se ve ahora, se ve horrible, me gustaba la otra interfaz. Quisiera sa...

Casual Listener

Sucede que acabo de darme cuenta de que la apariencia cuando trasmito música desde mi Spotify Android al Chromecast (1) TV es diferente a como lo he visto antes. Y no me gusta cómo se ve ahora, se ve...

1040 Views

0 replies

0 likes

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Selecionar tempo da música

Tenho o premium em dia. Eu consigo baixar as musicas, escolhe-las e tudo mais, mas quando começo uma música não consigo mudar a parte dela, como no básico.

Newbie

Tenho o premium em dia. Eu consigo baixar as musicas, escolhe-las e tudo mais, mas quando começo uma música não consigo mudar a parte dela, como no básico.

679 Views

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0 likes

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Can't delete Cache or saved files

Hello, My Spotify won't let me delet my Cache and saved files from my micro SD-Card.I also can't delet it from my App-manager ( Samsung J5 ).I tried to delet the folder "com.spotfiy.music" but my phone can't delet it aswell. I really need help becaus...

Casual Listener

Hello,   My Spotify won't let me delet my Cache and saved files from my micro SD-Card. I also can't delet it from my App-manager ( Samsung J5 ). I tried to delet the folder "com.spotfiy.musi...

645 Views

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Playlists don't appear on my profile

The last playlist I start to follow or I create they don't appear on my profile. I can see them on my menu but on the preview of ny profile and the other people can't see them.There are just 4 of them that are really old, not the new ones.All of my p...

Visitor

The last playlist I start to follow or I create they don't appear on my profile. I can see them on my menu but on the preview of ny profile and the other people can't see them. There are just 4 of t...

274 Views

0 replies

0 likes

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Spotify connect stopped working on Samsung S8+ and Macbook Pro

Hello all, I know this topic has been beaten to death but my Samsung S8+ and my Macbook do not show my Denon avr-s720w receiver. It worked up unitl yesterday! However, the receiver shows up on my wife's iPhone and she is able to play music through it...

Newbie

Hello all,   I know this topic has been beaten to death but my Samsung S8+ and my Macbook do not show my Denon avr-s720w receiver. It worked up unitl yesterday! However, the receiver show...

evancox10

Newbie

540 Views

1 replies

1 likes

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  • 1 likes

Switching from Android to PC freezes the phone

When Im listening in offline mode, then I switch to online mode, and then I start the PC with spotify, my Samsung Galaxy S7 Edge freezes completely and it keeps restarting until i pause the music on the pc.

Newbie

When Im listening  in offline mode, then I switch to online mode, and then I start the PC with spotify, my Samsung Galaxy S7 Edge freezes completely and it keeps restarting until i pause the mus...

244 Views

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0 likes

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las canciones se pausan automaticamente

No se por que cuando escucho las canciones despues de un rato se pausan automaticamente y tengo que volver a darle play para seguir escuchandolas. Ya revise mi conexion de internet y esta bien, tambien volvi a reiniciar mi equipo y reinstale la aplic...

Newbie

No se por que cuando escucho las canciones despues de un rato se pausan automaticamente y tengo que volver a darle play para seguir escuchandolas. Ya revise mi conexion de internet y esta bien, tambi...

347 Views

0 replies

0 likes

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Playlist strats over after certain song

When im cotrolling my spotify on my pc with my android phone the playlist start over after certain song. If i skip a song it will normaly go to next but after this certain song if i skip the playlist starts over.

Newbie

When im cotrolling my spotify on my pc with my android phone the playlist start over after certain song. If i skip a song it will normaly go to next but after this certain song if i skip the playlist...

496 Views

0 replies

0 likes

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spotify connects with Bose soundtouch but no sound

Hi all, I have a Premium spotify account but all of a sudden i have a problem to play songs from my library on my Bose soundtouch system. My Bose soundtoch system works fine. I can play radiostations but no songs from my Spotify account although Spot...

Newbie

Hi all,   I have a Premium spotify account but all of a sudden i have a problem to play songs from my library on my Bose soundtouch system.   My Bose soundtoch system works fine. I can ...

ShaunHartley

Casual Listener

813 Views

2 replies

1 likes

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Keep getting charged for an account we don't have!

My fiancee keeps getting charged $14.99 for an account that we don't have with you guys. We called the bank and stopped the payment, but they still advised us to reach out to you. However, that has been hard to do since you guys do not offer telephon...

Newbie

My fiancee keeps getting charged $14.99 for an account that we don't have with you guys. We called the bank and stopped the payment, but they still advised us to reach out to you. However, that has b...

Joe

Community Legend

520 Views

1 replies

0 likes

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Frequent Spinning Green Circle/"Go Online to Access Menu" Connectivity Problems

HI I've got a reoccurring issue with Spotify on my HTC M8 (although I'm sure I originally enountered it on my previous phone, an M7). Every 2-3 months or so I will start to encounter frequent delays and hangs when navigating menus and using various f...

Casual Listener

HI   I've got a reoccurring issue with Spotify on my HTC M8 (although I'm sure I originally enountered it on my previous phone, an M7). Every 2-3 months or so I will start to encounter frequen...

headey

Roadie

1220 Views

1 replies

2 likes

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Specific song freezes at exact time in the song consistently?

I have a problem with playback of "Brother Sport" by Animal Collective. It freezes at exactly 0:53 and I can't hear the song anymore. It is only this song, and at exactly that time, every time.android on samsung galaxy s8i tried removing from library...

Newbie

I have a problem with playback of "Brother Sport" by Animal Collective. It freezes at exactly 0:53 and I can't hear the song anymore. It is only this song, and at exactly that time, every time. an...

619 Views

0 replies

1 likes

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Solved!! Spotify streaming question.

Hello,Ive recently installed spotify for listening to music in my car. Ive noticed that spotify downloads the whole song in cache and playing it. Therefore, if you listen only 10 seconds of a song it would have allready downloaded the whole file wich...

Newbie

Hello, Ive recently installed spotify for listening to music in my car. Ive noticed that spotify downloads the whole song in cache and playing it. Therefore, if you listen only 10 seconds of a song ...

Joe

Community Legend

574 Views

1 replies

0 likes

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¿Cómo borrar el contenido sincronizado?

Hola! Uso Android en versión premiumComencé a usar la opción de "Importar música"Pero ahora se agregaron mis 3000 canciones almacenadas y quiero borrarlas, pensé que eliminando los datos de la app se irían de mi playlist, pero no es asíAgradecería un...

Newbie

Hola! Uso Android en versión premium Comencé a usar la opción de "Importar música" Pero ahora se agregaron mis 3000 canciones almacenadas y quiero borrarlas, pensé que eliminando los datos de la ap...

637 Views

0 replies

0 likes

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Anmeldung über App nicht möglich

Offensichtlich bin ich automatisch ausgeloggt worden. Immer wenn ich mich über die App anmelden will, erscheint ein Fenster auf dem steht : " Sie sind offline, gehen sie zuerst online. Ab da geht es nicht mehr weiter.

Newbie

Offensichtlich bin ich automatisch ausgeloggt worden. Immer wenn ich mich über die App anmelden will, erscheint ein Fenster auf dem steht : " Sie sind offline, gehen sie zuerst online. Ab da geht es ...

_2-7vwx7jy5so

Newbie

61047 Views

6 replies

18 likes

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S8 chromecast wake -up device

Hi, i have a s8 since a couple of weeks and a chromecast for years. Normally on the s7 i was always able to start up my home cinema with cromecast from sleep mode just by playing on my phone and connecting This wont work anymore with the Spotify app ...

Newbie

Hi, i have a s8 since a couple of weeks and a chromecast for years. Normally on the s7 i was always able to start up my home cinema with cromecast from sleep mode just by playing on my phone and conn...

500 Views

0 replies

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