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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112552 Views

26 replies

3 likes

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  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226460 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226460 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

584308 Views

79 replies

3 likes

  • 584308 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

480783 Views

577 replies

40 likes

Account
Free
  • 480783 Views
  • 577 replies
  • 40 likes

Can't play music

I've bought a premium account but can not play music

Casual Listener

I've bought a premium account but can not play music

405 Views

0 replies

0 likes

  • 405 Views
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Cracking and pops when playing

Hi everyone! Problem with my Galaxy s6 here. Whenever you play songs, there is this annoying "crack" or "pop" sound (kind of like static). Dunno what to do! I tried uninstalling the app, reinstalling it clean and nothing. I disabled all sound enhance...

Newbie

Hi everyone! Problem with my Galaxy s6 here. Whenever you play songs, there is this annoying "crack" or "pop" sound (kind of like static). Dunno what to do!  I tried uninstalling the app, reins...

420 Views

0 replies

0 likes

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Spotify Connect - Multiple Speakers/Devices

Hello Spotify keeps deleting my music saying I'm using a max amount of devices. I only use my phone and I deleted it off my two functioning computers and also the third computer is broke so I can't use it at all. How can I fix this. I want to listen ...

Newbie

Hello Spotify keeps deleting my music saying I'm using a max amount of devices. I only use my phone and I deleted it off my two functioning computers and also the third computer is broke so I can't u...

Luke

Community Legend

583 Views

1 replies

0 likes

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  • 1 replies
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Album Art Pionner car radio

Me gustaría saber cómo lograr que se muestren las ilustraciones de las canciones en Spotify como lo hace Pandora.... Es posible?

Newbie

Me gustaría saber cómo lograr que se muestren las ilustraciones de las canciones en Spotify como lo hace Pandora.... Es posible?

381 Views

0 replies

0 likes

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Offline Musik Android

Hallo,wie finde ich heraus, welche Musikstücke ich offline auf meinem Android habe?Ich möchte mir alle Offline verfügbaren Daten anzeigen lassen? Habe lediglich die Funktion Cache leeren gefunden; das würde alles löschen - oder?Löschen möchte ich ggf...

Casual Listener

Hallo, wie finde ich heraus, welche Musikstücke ich offline auf meinem Android habe? Ich möchte mir alle Offline verfügbaren Daten anzeigen lassen?   Habe lediglich die Funktion Cache leeren...

390 Views

0 replies

0 likes

  • 390 Views
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Solved!! My playlist won't play on Premium

Hello there, A playlist that I have put together cannot play on my Android 7.0 phone (LG V20). All the songs are greyed out, and the only thing I can do with them is "Remove from playlist". I have recently performed a hard reset on my phone, and the ...

Casual Listener

Hello there,   A playlist that I have put together cannot play on my Android 7.0 phone (LG V20). All the songs are greyed out, and the only thing I can do with them is "Remove from playlist". ...

IguanaSetup

Community Legend

1577 Views

3 replies

0 likes

  • 1577 Views
  • 3 replies
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Solved!! Music stops after a few songs

Hi community, I'm using the latest version of Spotify on a Xiaomi Redmi 4A device android v 6.0.1 The music stops playing after two or three songs, not sure why. This is especially annoying every time I go for a run as I have to stop and fiddle aroun...

Casual Listener

Hi community,   I'm using the latest version of Spotify on a Xiaomi Redmi 4A device android v 6.0.1   The music stops playing after two or three songs, not sure why. This is especially ...

Chanoir

Casual Listener

2578 Views

2 replies

0 likes

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  • 2 replies
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Android app won't open

A few days ago the app on my Sony Xperia 5 closed while playing, and since then it refuses to even open. Have tried uninstalling and reinstalling several times to no avail. Premium works fine on my PC, but I can't use it at all on my phone.

Newbie

A few days ago the app on my Sony Xperia 5 closed while playing, and since then it refuses to even open. Have tried uninstalling and reinstalling several times to no avail. Premium works fine on my P...

401 Views

0 replies

0 likes

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Turkish Student Premium got my money still not Premium

I did pay for my premium they charged for the premium its been a over 10 days and I'm still not premium and there are no cancel button that I can get my money back either Support does not answer me All I've got is Survey E-mail from [email protected]...

Visitor

I did pay for my premium they charged for the premium its been a over 10 days and I'm still not premium and there are no cancel button that I can get my money back either Support does not answer me A...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
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Spotify se cierra cuando entro a un juego

Hola! A alguno de ustedes no les paso que estan escuchando música en Spotify y entran a un juego un ejemplo: Clash Royale, y que al cabo de un minuto Spotify se cierra así como si nada?Si alguien tiene una solución por favor que me lo diga :v

Newbie

Hola!   A alguno de ustedes no les paso que estan escuchando música en Spotify y entran a un juego un ejemplo: Clash Royale, y que al cabo de un minuto Spotify se cierra así como si nada? Si ...

1192 Views

0 replies

0 likes

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[Android] App uses a lot of background data although background data is restricted

I already ticked the "Resctrict background data" box for the Spoitfy app (as seen in the screenshot) some months ago.But the app still uses more than 150MB background data and I only listen to downloaded playlist when I'm on mobile data. How is this ...

Regular

    I already ticked the "Resctrict background data" box for the Spoitfy app (as seen in the screenshot) some months ago. But the app still uses more than 150MB background data and I onl...

468 Views

0 replies

0 likes

  • 468 Views
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Select a song

Hi, I am having trouble selecting a specific song from my playlist. Everytime I click on it the shuffle button wiggles...also when on an artist it only lets play via shuffle...It used to let me select a specific song to play before my free trial.

Newbie

Hi, I am having trouble selecting a specific song from my playlist. Everytime I click on it the shuffle button wiggles...also when on an artist it only lets play via shuffle...It used to let me selec...

Joe

Community Legend

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
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Solved!! Offline on android

I was racking up excess data limits when playing premium spotify on samsung. So I tried offline then after a while I looked out. Now when I try to log back in it says I am offline and I have to connect. Hit the connect button and I get a blank screen...

Casual Listener

I was racking up excess data limits when playing premium spotify on samsung. So I tried offline then after a while I looked out. Now when I try to log back in it says I am offline and I have to conne...

Joe

Community Legend

1053 Views

3 replies

0 likes

  • 1053 Views
  • 3 replies
  • 0 likes

Lock screen Android 6.0.1

My Nubia z11 mini s (android 6.0.1) doesn't show anything in lock screen whilespotify is running although App notifications are allowed. Can't find the solution... .

Newbie

My Nubia z11 mini s (android 6.0.1) doesn't show anything in lock screen whilespotify is running although App notifications are allowed. Can't find the solution... . 😞  

377 Views

0 replies

0 likes

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Headphones controller - play previous track on third click

When I use headpones controller I would like to be possible to jump to previous track by three clicks (same as it works on iphone app).So it would be following:One click - stop/play Two clicks - next songThree clicks - previous song Just a note: I've...

Casual Listener

When I use headpones controller I would like to be possible to jump to previous track by three clicks (same as it works on iphone app). So it would be following: One click - stop/play  Two cl...

meda2207

Casual Listener

1330 Views

2 replies

0 likes

  • 1330 Views
  • 2 replies
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1Go of saved music just vanished

Hello,Oddly enough, 1 day after posting a new 5* rating on Google play, I opened the app to find out that ALL my 1+Go saved music was GONE EXCPET 1 playlist... But the space is still occupied on my phone...I tried rebooting the phone, clearing the ca...

Newbie

Hello, Oddly enough, 1 day after posting a new 5* rating on Google play, I opened the app to find out that ALL my 1+Go saved music was GONE EXCPET 1 playlist... But the space is still occupied on my...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
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Cant log onto Spotify using the app on my Samsung 7.

I am unable to log onto Spotify using the app on my samsung 7. My email/username password are correct. I can log onto my account using my PC.

Newbie

I am unable to log onto Spotify using the app on my samsung 7. My email/username password are correct. I can log onto my account using my PC.

elaker82

Newbie

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

[Desktop][Your Music] Ability to make "Your Music" available offline on desktop client

Tengo una cuenta premium familiar. Yo descargue todas mis playlists en mi memoria interna de mi celular android. hace unas semanas coloque una memoria SD de 64 GB para descargar sobre todo mi musica. No llego a tener mas de 2300 canciones y solo teni...

Newbie

Tengo una cuenta premium familiar. Yo descargue todas mis playlists en mi memoria interna de mi celular android. hace unas semanas coloque una memoria SD de 64 GB para descargar sobre todo mi musica....

Moncoolse

Newbie

1075 Views

1 replies

1 likes

Android 7.1
Download error
Erased playlists
Help Spotify!
motorola
Playlists
  • 1075 Views
  • 1 replies
  • 1 likes

My account got reset

I came home from work today and discovered that my whole account was reset to the state it was in years ago. I have been offline for the whole day and when I got back online I was kicked out of my premium account, all my playlists were deleted and al...

Newbie

I came home from work today and discovered that my whole account was reset to the state it was in years ago. I have been offline for the whole day and when I got back online I was kicked out of my pr...

399 Views

0 replies

0 likes

  • 399 Views
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Unable to save to sd card. "Storage" button not found

I have an HTC desire that I strictly got for music. Because of the small storage I got a 32g memory card for it. I switched the phone to automatically save to the sd card but spotify still saved to the phone storage. I'm kind of a tech idiot.

Newbie

I have an HTC desire that I strictly got for music. Because of the small storage I got a 32g memory card for it. I switched the phone to automatically save to the sd card but spotify still saved to t...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes