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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5530 Views

0 replies

7 likes

  • 5530 Views
  • 0 replies
  • 7 likes

S8 chromecast wake -up device

Hi, i have a s8 since a couple of weeks and a chromecast for years. Normally on the s7 i was always able to start up my home cinema with cromecast from sleep mode just by playing on my phone and connecting This wont work anymore with the Spotify app ...

Newbie

Hi, i have a s8 since a couple of weeks and a chromecast for years. Normally on the s7 i was always able to start up my home cinema with cromecast from sleep mode just by playing on my phone and conn...

490 Views

0 replies

0 likes

  • 490 Views
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Superuser Contribution Can't save a song code.

Every time I tap the song code to enlarge it so I can save it the menu closes instead.

Newbie

Every time I tap the song code to enlarge it so I can save it the menu closes instead.

Xenia

Moderator

1255 Views

2 replies

0 likes

  • 1255 Views
  • 2 replies
  • 0 likes

No puedo descargar spotify

Hola gente tengo un problema con mi motorola moto xt1058 no entiendo porque no puedo descargar spotify, cuando lo busco en Play Store no me aparece y cuando lo busco por Google aparece que no está disponible en mi país, pero estoy en Dublin - Irlanda...

Casual Listener

Hola gente tengo un problema con mi motorola moto xt1058 no entiendo porque no puedo descargar spotify, cuando lo busco en Play Store no me aparece y cuando lo busco por Google aparece que no está di...

rick11escobar

Newbie

4373 Views

1 replies

4 likes

  • 4373 Views
  • 1 replies
  • 4 likes

No puedo descargar spotify

Hola gente tengo un problema con mi motorola moto xt1058 no entiendo porque no puedo descargar spotify, cuando lo busco en Play Store no me aparece y cuando lo busco por Google aparece que no está disponible en mi país, pero estoy en Dublin - Irlanda...

Casual Listener

Hola gente tengo un problema con mi motorola moto xt1058 no entiendo porque no puedo descargar spotify, cuando lo busco en Play Store no me aparece y cuando lo busco por Google aparece que no está di...

1024 Views

0 replies

2 likes

  • 1024 Views
  • 0 replies
  • 2 likes

Downloaded content disapearing

Hi ! For the past few weeks my spotify library had gone crazy. My downloaded songs keep disapearing and i have to download them again. Sometimes i just need to tick the 'download' button and they will instantly be available, as if they were already o...

Casual Listener

Hi ! For the past few weeks my spotify library had gone crazy. My downloaded songs keep disapearing and i have to download them again. Sometimes i just need to tick the 'download' button and they wil...

493 Views

0 replies

0 likes

bug
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(ANDROID AUTO) SYNC3 PROBLEM

HiiiI ll tell you my problem...Some time ago i buy my new car... And I ve try android auto whit my phone but when I listen spotify by USB the sound is only the front.Some day ago I reinstalled android auto and spotify and I tried to play by USB . and...

Newbie

Hiii I ll tell you my problem... Some time ago i buy my new car... And I ve try android auto whit my phone but when I listen spotify by USB the sound is only the front. Some day ago I reinstalled ...

534 Views

0 replies

0 likes

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Saved playlists keep unsaving! I currently use Spotify on an lpod and two Hudl 2.

I save my playlists on the SD card on the hudls and internal on the iPod. My wife doesn't really use hers so I am not saving on more than the three devices. It is extremely frustrating as when I go offline I can't access my music. Please can anyone o...

Newbie

I save my playlists on the SD card on the hudls and internal on the iPod. My wife doesn't really use hers so I am not saving on more than the three devices. It is extremely frustrating as when I go o...

519 Views

0 replies

1 likes

  • 519 Views
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Solved!! Premium Won't Work.

Yesterday I began my free trial with premium and this is working fine on my laptop but not my phone and I saw that other people were told to try logging in with their username as opposed to email address but this isn't working either? Please help!

Casual Listener

Yesterday I began my free trial with premium and this is working fine on my laptop but not my phone and I saw that other people were told to try logging in with their username as opposed to email add...

Emma309

Casual Listener

630 Views

2 replies

0 likes

  • 630 Views
  • 2 replies
  • 0 likes

Spotify unbearably slow when saving to SD Card

I bought a Samsung 64GB SD card (Class 10) to use with Spotify and my S7 Edge. However when trying to store the data on the SD card, the Spotify App becomes unusable. Playlists take 30-60 seconds to load, songs take upto 30 seconds to skip, and the a...

Regular

I bought a Samsung 64GB SD card (Class 10) to use with Spotify and my S7 Edge. However when trying to store the data on the SD card, the Spotify App becomes unusable. Playlists take 30-60 seconds to ...

z3v3

Casual Listener

2946 Views

5 replies

3 likes

  • 2946 Views
  • 5 replies
  • 3 likes

Partager une chanson sur facebook

Le partage de une chanson est impossible sur Facebook avec un samsung s8+ sa bug toujours

Newbie

Le partage de une chanson est impossible sur Facebook avec un samsung s8+ sa bug toujours

250 Views

0 replies

0 likes

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Facebook sharing of spotify music

So I got the Android gs8 downloaded my sp otify and now when I try to share something from sp otify to face book it says sorry this spotify account is already attached to another Facebook account. This started as soon as I got the gs8...when I turned...

Newbie

So I got the Android gs8 downloaded my sp otify and now when I try to share something from sp otify to face book it says sorry this spotify account is already attached to another Facebook account. Th...

331 Views

0 replies

0 likes

  • 331 Views
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My premium is not working

It works on my Mac laptop, but it doesn't work on my Samsung phone. I can download, but i cant skip the song. I tried logging in with my username, but it still not working

Newbie

It works on my Mac laptop, but it doesn't work on my Samsung phone. I can download, but i cant skip the song. I tried logging in with my username, but  it still not working

Joe

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Premium wants more premium

I'm Premium user and whenever I try to play a song or shuffle play it says "You discovered a premium feature!" Start your free Spotify Premium trial to unlock it. Unable to play song. can I get any help

Visitor

I'm Premium user and whenever I try to play a song or shuffle play it says "You discovered a premium feature!" Start your free Spotify Premium trial to unlock it. Unable to play song. can I get any h...

Joe

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

No se ve la carátula.

No está más la carátula de álbum perteneciente a la canción que estoy escuchando en mi pantalla de bloqueo. Antes podía verse. Mi dispositivo es un Samsung A3 2016

Newbie

No está más la carátula de álbum perteneciente a la canción que estoy escuchando en mi pantalla de bloqueo. Antes podía verse. Mi dispositivo es un Samsung A3 2016

luismendez146

Newbie

1325 Views

1 replies

1 likes

  • 1325 Views
  • 1 replies
  • 1 likes

App Isn't Letting Me Go Back to Previous Tracks

Just signed up for Premium not even half an hour ago. Everything - downloading songs, picking songs I want to hear in any order, etc - works fine, but the app isn't letting me go back to previous songs. The back icon is grey and doesn't work. I've si...

Newbie

Just signed up for Premium not even half an hour ago. Everything - downloading songs, picking songs I want to hear in any order, etc - works fine, but the app isn't letting me go back to previous son...

Joe

Community Legend

10473 Views

1 replies

1 likes

  • 10473 Views
  • 1 replies
  • 1 likes

Copy playlist to new account

Need help from chat team

Casual Listener

Need help from chat team

Fleanobelleau34

Casual Listener

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

List recommendation not working

I spent two hours on this screen and all the artists followed didn't go into my collection. Two hours...

Casual Listener

I spent two hours on this screen and all the artists followed didn't go into my collection. Two hours...

ArizonaGrandAm

Casual Listener

380 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Minha conta saiu do plano familiar sozinha e não consigo voltar.

Eu estava no plano premium famíliar, no qual meu irmão é o titular, e minha conta voltou para o free sozinha. Agora estou tentando voltar ao plano família e está aparecendo a informação que os endereços não são os mesmos, sendo que são iguais. o que ...

Newbie

Eu estava no plano premium famíliar, no qual meu irmão é o titular, e minha conta voltou para o free sozinha. Agora estou tentando voltar ao plano família e está aparecendo a informação que os endere...

Cíntiacruz

Newbie

1109 Views

1 replies

0 likes

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  • 1 replies
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Select a language for music

I often listen music of italian singers that also sing their music in other languages. Is it possible to select a language to listen just songs in my language and not the foreign versions?

Casual Listener

I often listen music of italian singers that also sing their music in other languages. Is it possible to select a language to listen just songs in my language and not the foreign versions?

Valesian

Casual Listener

1941 Views

3 replies

0 likes

  • 1941 Views
  • 3 replies
  • 0 likes