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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

120154 Views

27 replies

4 likes

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  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

242419 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 242419 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

603768 Views

79 replies

3 likes

  • 603768 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

496510 Views

581 replies

42 likes

Account
Free
  • 496510 Views
  • 581 replies
  • 42 likes

Superuser Contribution spotufy premium android

Hi , hi already have a premium account, as i can see on my pc browser.Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand.On pc everything is ok, next payment on 11/11/2017----

Newbie

Hi , hi already have a premium account, as i can see on my pc browser. Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand. On pc everyth...

2129 Views

0 replies

0 likes

  • 2129 Views
  • 0 replies
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Deleted Music

All my music was deleted. What can I do? 

Newbie

All my music was deleted. What can I do?  

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect - Multiple Speakers/Devices

When streaming from Spotify to my Chromecast Audio, most of Spotify's settings are greyed-out.Out of interest:1. What quality setting is Spotify streaming at in this situation ?2. Is there any likelyhood that crossfading while streaming will be imple...

Music Fan

When streaming from Spotify to my Chromecast Audio, most of Spotify's settings are greyed-out. Out of interest: 1. What quality setting is Spotify streaming at in this situation ? 2. Is there any ...

Joe

Community Legend

938 Views

1 replies

0 likes

  • 938 Views
  • 1 replies
  • 0 likes

Play queue button

In the app the button to view and edit the play queue has disappeared. I'm on a s7 edge.

Newbie

In the app the button to view and edit the play queue has disappeared. I'm on a s7 edge.

Joe

Community Legend

678 Views

2 replies

1 likes

  • 678 Views
  • 2 replies
  • 1 likes

I CANT LOGING ON ANDROID APP

I have tryed to reset password multiples times. Log in with facebook. Delet the app and instaled again and still nothing. Can somebody help me with this please. I'm a Dancer and Choreographer from Venezuela and actually since I found spotify for me i...

Newbie

I have tryed to reset password multiples times. Log in with facebook. Delet the app and instaled again and still nothing. Can somebody help me with this please. I'm a Dancer and Choreographer from Ve...

IguanaSetup

Community Legend

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Memory SD problem

I haven't download my playlists because in the app something tell me that my cellphone doesn't have enough memory and I have 31 GB free in my microSD.

Newbie

I haven't download my playlists because in the app something tell me that my cellphone doesn't have enough memory and I have 31 GB free in my microSD.

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Personal play count for songs

When I go to saved songs, it takes me to "browse" I JUST WANT MY SAVED SONGSSSSSSSS

Newbie

When I go to saved songs, it takes me to "browse" I JUST WANT MY SAVED SONGSSSSSSSS

540 Views

0 replies

0 likes

  • 540 Views
  • 0 replies
  • 0 likes

Tinder/Spotify Top Played Artists

I have a problem about with this. My top played artists looks wrong. I didnt ever listen artists on that list. Im listening Jay Jay Johansson or Oscar and The Wolf everday but they re not show on list. Can you help me?

Newbie

I have a problem about with this. My top played artists looks wrong. I didnt ever listen artists on that list. Im listening Jay Jay Johansson or Oscar and The Wolf everday but they re not show on lis...

503 Views

0 replies

0 likes

  • 503 Views
  • 0 replies
  • 0 likes

AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN

AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN Now AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN Now$%$##$##$##$##$ AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN Now for flight...

Regular

AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN  Now AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN  Now$%$##$##$##$##$ AMERICAN air...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Music Queue

my queue is never correct. Whenever it says a song is next it is never the next song. Why though....

Newbie

my queue is never correct. Whenever it says a song is next it is never the next song. Why though.... 

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

Huawei P9 Lite - Save on SD card

Hi, I've got a trouble with the Spotify app...I've a premium account since 2 years, but from the last updates i can't save offline songs on my external sd card. In the settings menu, the "Memory" option is no more available... Someone can help me? If...

Newbie

Hi,   I've got a trouble with the Spotify app... I've a premium account since 2 years, but from the last updates i can't save offline songs on my external sd card. In the settings menu, the "...

santiq74

Regular

1082 Views

1 replies

0 likes

  • 1082 Views
  • 1 replies
  • 0 likes

Spotify Keeps Re-Downloading My Music

I've got about 700 songs, and I downloaded all of them. I've accidentally hit the download switch to off twice, and both times I turned it back on it downloads all my music again. Shouldn't it just download all the music and keep it stored so it does...

Newbie

I've got about 700 songs, and I downloaded all of them. I've accidentally hit the download switch to off twice, and both times I turned it back on it downloads all my music again. Shouldn't it just d...

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

Music on Android Phone Glitching

Hi, I have an issue when playing music on my spotify app on my android phone. Every 10 - 15 seconds there seems to be a glitch, it makes kind of "wrrr" noise (sorry its really hard to describe)I figured out that if I reset the app so I no longer have...

Casual Listener

Hi, I have an issue when playing music on my spotify app on my android phone. Every 10 - 15 seconds there seems to be a glitch, it makes kind of "wrrr" noise (sorry its really hard to describe) I fi...

649 Views

0 replies

0 likes

  • 649 Views
  • 0 replies
  • 0 likes

Playing Offline

A couple of months ago I found out that I had been hacked and someone had deleted my playlists and added their own, to my account.I deleted them and recovered my old lists. Ever since then, despite adding new songs to my playlists, the new songs do n...

Newbie

A couple of months ago I found out that I had been hacked and someone had deleted my playlists and added their own, to my account. I deleted them and recovered my old lists.   Ever since then...

406 Views

0 replies

0 likes

  • 406 Views
  • 0 replies
  • 0 likes

Voice control Android auto doesn't work

Hi, Really annoying. Voice control doesn't work in android auto. I say something like 'play David Bowie' which worked fine on Google play music and nothing happens. The dots come up to say it's listening and then they go away without playing the song...

Casual Listener

Hi,    Really annoying. Voice control doesn't work in android auto. I say something like 'play David Bowie' which worked fine on Google play music and nothing happens. The dots come up to...

Zonk76

Casual Listener

5336 Views

4 replies

0 likes

  • 5336 Views
  • 4 replies
  • 0 likes

Solved!! Spotify app crashes on Blackview BV7000 pro

Hey there, I just bought a Blackview BV7000 pro phone and when I try to use Spotify (I'm a subscriber) it crashes all the time.Does not matter if I use it with bluetooth speaker or with in-ears, it closes itself after about 1 min from the phone puts ...

Regular

Hey there,   I just bought a Blackview BV7000 pro phone and when I try to use Spotify (I'm a subscriber) it crashes all the time. Does not matter if I use it with bluetooth speaker or wi...

jojolefunky

Newbie

6379 Views

8 replies

0 likes

  • 6379 Views
  • 8 replies
  • 0 likes

No reconoce Premium mi celular

Contrate el servicio en la computadora pero este no se ve reflejado en mi celular

Visitor

Contrate el servicio en la computadora pero este no se ve reflejado en mi celular

452 Views

0 replies

0 likes

  • 452 Views
  • 0 replies
  • 0 likes

What's new / release notes Play store

Every update pushed to the play store only ever seems to say bug fixes. Are there any release notes published? Would like to know for Desktop version too.

Casual Listener

Every update pushed to the play store only ever seems to say bug fixes. Are there any release notes published? Would like to know for Desktop version too. 

639 Views

0 replies

1 likes

  • 639 Views
  • 0 replies
  • 1 likes

Spotify navigation bar missing buttons?

When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library.Then after it finishes loading the Radio and Your Library buttons disappear leaving me with "Your Mixes" Home and Search. Is there a fix fo...

Casual Listener

When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library. Then after it finishes loading the Radio and Your Library buttons disappear leaving me...

user-removed

Not applicable

2582 Views

3 replies

0 likes

  • 2582 Views
  • 3 replies
  • 0 likes

Car Subwoofer won't work with most older music. Newer songs seems to be ok. Older 70s and 80s

It seems when streaming 70s and 80s music the 2.1 is not kicking in the subwoofer in my car. Newer music seems ok but not the older stuff. It's worse on Spotify created play lists. Newer music seems fine. The same songs on the radio also work fine. A...

Regular

It seems when streaming 70s and 80s music the 2.1 is not kicking in the subwoofer in my car. Newer music seems ok but not the older stuff. It's worse on Spotify created play lists. Newer music seems ...

483 Views

0 replies

0 likes

Car Subwoofer issues
  • 483 Views
  • 0 replies
  • 0 likes