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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 842915 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842915 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14369 Views
  • 1 replies
  • 0 likes
  • 14369 Views
  • 1 replies
  • 0 likes

Galaxy S7 Edge crashes

Helloooo,I have my Galaxy S7 Edge now for about a week and Spotify keeps on crashing my phone. The App works fine for as long as there is no notfication coming in and the phone is not in standby. My phone goes into standby after 1 minute and Spotify ...

  • Casual Listener
  • Helloooo, I have my Galaxy S7 Edge now for about a week and Spotify keeps on crashing my phone.   The App works fine for as long as there is no notfication coming in and the phone is not in s...
  • tinnedpilchards
  • Casual Listener
  • 3167 Views
  • 15 replies
  • 3 likes
  • 3167 Views
  • 15 replies
  • 3 likes

No puedo guardar música en la tarjeta SD

Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda

  • Newbie
  • Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda
  • DXTN
  • Regular
  • 4149 Views
  • 1 replies
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  • Premium
  • 4149 Views
  • 1 replies
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Spotify Android app crash when listening to song

Whenever I playing song on spotify, it suddenly crash / stop. I have to open the apps again and play the song back. I already give permission for spotify to keep awake when the phone on sleep.

  • Newbie
  • Whenever I playing song on spotify, it suddenly crash / stop. I have to open the apps again and play the song back. I already give permission for spotify to keep awake when the phone on sleep.
  • nossilla_24792
  • Newbie
  • 286 Views
  • 3 replies
  • 0 likes
  • 286 Views
  • 3 replies
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premium

hi! im just wondering if after my 7 day trial, am i going to be charged after that? because i read in another article that you wont, but that was for a 48 hour trial. please note that im an android user as well.thanks!

  • Newbie
  • hi! im just wondering if after my 7 day trial, am i going to be charged after that? because i read in another article that you wont, but that was for a 48 hour trial. please note that im an android u...
  • Joe
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Keep having to download ALL my songs daily!

This has been happening for the last 2 weeks and it's driving me insane! Every morning I have to download all my songs and play lists. Why is this happening?

  • Newbie
  • This has been happening for the last 2 weeks and it's driving me insane! Every morning I have to download all my songs and play lists. Why is this happening?
  • Jacob
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Max number of downloads reached??

Why am I getting the pop-up "maximum number of downloads reached - remove songs before you can download new songs " when I barely have a couple dozen songs downloaden? I have a Premium account and plenty of free memory on my Samsung s7 edge.

  • Casual Listener
  • Why am I getting the pop-up "maximum number of downloads reached - remove songs before you can download new songs " when I barely have a couple dozen songs downloaden? I have a Premium account and pl...
  • Joe
  • Community Legend
  • 8484 Views
  • 3 replies
  • 3 likes
  • 8484 Views
  • 3 replies
  • 3 likes

Schließen

Nachdem ich Spotify beendet habe und es erneut öffne muss ich mich wieder anmeldenHilfe

  • Newbie
  • Nachdem ich Spotify beendet habe und es erneut öffne muss ich mich wieder anmelden Hilfe
  • 153 Views
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  • 153 Views
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Connected Devices

Listening to Spotify on android I am constantly interrupted with a message 'you are listening on laptop-'. I'm not I'm listening on my phone anyone have any idea how to solve this it is so annoying it pops up every time I listen to a new song or try ...

  • Casual Listener
  • Listening to Spotify on android I am constantly interrupted with a message 'you are listening on laptop-'. I'm not I'm listening on my phone anyone have any idea how to solve this it is so annoying i...
  • Rharr95
  • Casual Listener
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Solved!! Spotify crashes at startup

Hi,I have a Huawei p9 lite and since yesterday the spotify app crashes when I start it up. After I click the spotify icon it opens a black screen and then closes after a few seconds. I already tried downloading the app again, then I could log in but ...

  • Casual Listener
  • Hi, I have a Huawei p9 lite and since yesterday the spotify app crashes when I start it up. After I click the spotify icon it opens a black screen and then closes after a few seconds. I already trie...
  • asins_bralis
  • Casual Listener
  • 785 Views
  • 7 replies
  • 0 likes
  • 785 Views
  • 7 replies
  • 0 likes

I can´t play my Daily Mix.

Hi, When I press on a song, the app doesn't do anything. I can play my playlist without a problem.

  • Casual Listener
  • Hi,   When I press on a song, the app doesn't do anything. I can play my playlist without a problem. 
  • 477 Views
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  • 2 likes
  • 477 Views
  • 0 replies
  • 2 likes

No Equalizer on Android!

Hi, Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? Thanks for Help

  • Visitor
  • Hi,    Following problem and although I have a new Huawei Y330 displayed with Android 4.2.2, but in the settings is to me no equalizer. How So? And what I can possibly do so I have one? ...
  • jmorris5181
  • Newbie
  • 10003 Views
  • 2 replies
  • 2 likes
  • 10003 Views
  • 2 replies
  • 2 likes

Premium isn´t applying in my device (android)

Recently a purchased a gift card and renovated my premium account. I did this in my computer, and it worked perfectly. But in my phone (android) it´s still a normal basic account. I tried logging out, and closing the app but it still doesn´t work. HE...

  • Newbie
  • Recently a purchased a gift card and renovated my premium account. I did this in my computer, and it worked perfectly. But in my phone (android) it´s still a normal basic account. I tried logging out...
  • Robert_W
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Playlist Offline

I have the premium version. I'm down my playlist, but when I'm offline it appears as unavailable. What to do?

  • Newbie
  • I have the premium version. I'm down my playlist, but when I'm offline it appears as unavailable. What to do?
  • 93 Views
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  • 93 Views
  • 0 replies
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When suggest. to view ad for 30min free music, it doesn't start the ad and just hangs itself up.

The ad in the title spells "Learn more". Other ads work fine.I'm on android Galaxy S8. Problem is network independent (GSM, WIFI work and home)It's not enough to kill the app. I need to force the stoppage of the spotify app in the app window)

  • Newbie
  • The ad in the title spells "Learn more". Other ads work fine. I'm on android Galaxy S8.  Problem is network independent (GSM, WIFI work and home) It's not enough to kill the app. I need to fo...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Turned off phone, now all songs need to be downloaded again?

Is there any way around this? All the files are still safely stored on my SD card, why is there no option to check for files similar to what steam has? There's a reason why I use offline mode.

  • Casual Listener
  • Is there any way around this? All the files are still safely stored on my SD card, why is there no option to check for files similar to what steam has? There's a reason why I use offline mode.
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
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Songs cut out during playback

Hi All, I was wondering if someone could help me please? When I'm playing my music, it cuts out during the songs, kind of like when you'd play a cd in a stereo and walk too heavy on the floor. This happens anywhere between 2 and 12 times in a song. I...

  • Casual Listener
  • Hi All,    I was wondering if someone could help me please?  When I'm playing my music, it cuts out during the songs, kind of like when you'd play a cd in a stereo and walk too heavy ...
  • Joe
  • Community Legend
  • 860 Views
  • 3 replies
  • 0 likes
  • 860 Views
  • 3 replies
  • 0 likes

Android Auto - Navigating to Albums takes you to what is currently playing

I have just installed a Kenwood DMX 7017 DABs head unit with Android Auto in my car. When navigating Spotify, I go to Your library and the click on Albums, but it just takes you to the what is playing screen and not to albums. It's fine to go to Play...

  • Newbie
  • I have just installed a Kenwood DMX 7017 DABs head unit with Android Auto in my car. When navigating Spotify, I go to Your library and the click on Albums, but it just takes you to the what is playin...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Spotify won't play offline.

I have the premium Android version and whenever I go offline it keeps trying to play undownloaded songs, so it it playing nothing.I have logged out and back in and wiped, uninstalled and reinstalled the app and it makes no difference.It is pointless ...

  • Casual Listener
  • I have the premium Android version and whenever I go offline it keeps trying to play undownloaded songs, so it it playing nothing. I have logged out and back in and wiped, uninstalled and reinstalle...
  • Spotifyannoyed
  • Casual Listener
  • 244 Views
  • 4 replies
  • 0 likes
  • 244 Views
  • 4 replies
  • 0 likes

premium doesn't work on new phone

Hi, I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am. I tried to log out and log in again but it still tells me I'm not a pre...

  • Newbie
  • Hi,   I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am.  I tr...
  • jnorris170
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Welcome mix

How do I remove an artist from my welcome mix?

  • Newbie
  • How do I remove an artist from my welcome mix?
  • 1510 Views
  • 0 replies
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  • 1510 Views
  • 0 replies
  • 0 likes