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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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How to extract local music from my phone

Hello everybody,Sorry for my english. I recently lost my computer. I stored some local mp3 which aren't available on Spotify and synced it with Spotify app on my phone.Now, I want to extract this mp3 to get them back again. Is it possible ? I don't w...

Visitor

Hello everybody, Sorry for my english. I recently lost my computer. I stored some local mp3 which aren't available on Spotify and synced it with Spotify app on my phone. Now, I want to extract this...

user-removed

Not applicable

419 Views

1 replies

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Superuser Contribution When I move Spotify to SD card, it has repetitively login problems

Every time I want to use Spotify, I always need to login into the database even though I didn't even log out of the app. Also, I'm using Android 6.0. Can anyone help me?

Newbie

Every time I want to use Spotify, I always need to login into the database even though I didn't even log out of the app. Also, I'm using Android 6.0. Can anyone help me?

Joe

Community Legend

932 Views

4 replies

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Delete offline songs

I have a problem. When I download the songs on highets quality on my Lg G3 the Spotify is sooo slow and then every time I start it it start to download songs. Sometimes it can be houndres of songs. When I go check the memory card it dosen't show that...

Newbie

I have a problem. When I download the songs on highets quality on my Lg G3 the Spotify is sooo slow and then every time I start it it start to download songs. Sometimes it can be houndres of songs. W...

370 Views

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Solved!! Songs added

My account had all of my songs deleted off of thw library and hundreds of songs ive never heard of downloaded. How can i get my library wiped or delete more them 1 song at a time.

Newbie

My account had all of my songs deleted off of thw library and hundreds of songs ive never heard of downloaded. How can i get my library wiped or delete more them 1 song at a time.

Joe

Community Legend

548 Views

1 replies

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Cant play downloaded songs

downloaded some of my playlist with mobile data and wasted all my internet like that. They were playing fine tbh but when i tried to download them with wifi they dont work even some of the songs i download with mobile data. Even though green darn arr...

Newbie

downloaded some of my playlist with mobile data and wasted all my internet like that. They were playing fine tbh but when i tried to download them with wifi they dont work even some of the songs i do...

333 Views

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Songs won't download on my samsung s8+

I can't download music on my samsung s8+. Ive had premium for almost a year now, and now none of my song will down. I've done the whole reset, uninstall, delete the folder. I've even restarted after uninstalling the app it's self. Help me! P.s. yes I...

Visitor

I can't download music on my samsung s8+. Ive had premium for almost a year now, and now none of my song will down. I've done the whole reset, uninstall, delete the folder. I've even restarted after ...

user-removed

Not applicable

1006 Views

2 replies

1 likes

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Solved!! Problem when shake my cell

Hello: I have a problem with spotify premium, when i play a song and I move or shake my phone (HTC one M7) song changes randomly, this happens to me constantly. Spotify version: 1.4.0.6.31 Android Version: 4.4.2 Cesar.

Newbie

Hello:   I have a problem with spotify premium, when i play a song and I move or shake my phone (HTC one M7) song changes randomly, this happens to me constantly.   Spotif...

babiecake799

Newbie

24256 Views

4 replies

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Random pauses

Hi there!I'm having some trouble with my music as it randomly pauses and goes back to the start of the song (still not playing). I'm not touching anything and just let it lay there.I have the Elephone S8. Thanks!Alex

Casual Listener

Hi there! I'm having some trouble with my music as it randomly pauses and goes back to the start of the song (still not playing). I'm not touching anything and just let it lay there. I have the Ele...

Arroganto

Casual Listener

6298 Views

3 replies

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Downloading albums/playlists on just one device ?

I'm currently using my Spotify Premium account on my Android phone and Android tablet. The problem is, whenever I try to download an album or a playlist on my tablet only, it automatically downloads it on my phone. Is there an option to download some...

Newbie

I'm currently using my Spotify Premium account on my Android phone and Android tablet. The problem is, whenever I try to download an album or a playlist on my tablet only, it automatically downloads ...

Joe

Community Legend

4118 Views

3 replies

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Free spotify with purchase of new phone

Hello, i started a premium account about a year ago and have built up quite a collection of music. My phone just died a month and a half ago and i had to purchase another one. My new phone contract came with 6 months free spotify, but for some reason...

Newbie

Hello, i started a premium account about a year ago and have built up quite a collection of music. My phone just died a month and a half ago and i had to purchase another one. My new phone contract c...

Joe

Community Legend

897 Views

1 replies

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Search in offline mode

Hi I just wonder if you can in some way search in my offline list or sort it( artist ,name of the CD and some on ) like on the computer ? It would be vary handy cause my playlist is 1000+ and its hard as hell when you want 1 song and you can't search...

Newbie

Hi I just wonder if you can in some way search in my offline list or sort it( artist ,name of the CD and some on )  like on the computer ?  It would be vary handy cause my playlist is 1000+...

kiwidoc

Music Fan

1886 Views

8 replies

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Spotify Slow/Freezing - Playlists wont stay synced with my Samsung 128gb Evo+ Micro SD with Sony XZ1

Hi Everyone,I recently got the new Sony XZ1 Compact phone, and got an 128gb Samsung Evo+ UHS Micro SD Card to go in it, so that I could sync a lot of my playlists in High Quality on my phone and take them around with me. Since Spotify has been using ...

Newbie

Hi Everyone, I recently got the new Sony XZ1 Compact phone, and got an 128gb Samsung Evo+ UHS Micro SD Card to go in it, so that I could sync a lot of my playlists in High Quality on my phone and ta...

545 Views

0 replies

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Freezing
high quality
Playlists
Sd
slow
Sony
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Spotify extra widget problem

Does anybody know why my samsung s8 shows 3 buttons on lock screen when i play spotify? I already have lockscreen wodget for spotify but this is random, the buttons doesn't work..

Newbie

Does anybody know why my samsung s8 shows 3 buttons on lock screen when i play spotify? I already have lockscreen wodget for spotify but this is random, the buttons doesn't work..  

455 Views

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Solved!! Songs are playing but there is no sound [Huawei Ascend Y300]

Hi, I've been using Spotify for about a year now, both on my PC and my Phone. I have Spotify Premium and it has always worked until a few weeks ago. I have a rooted Huawei Ascend Y300 with the newest version of Spotify. Every song that I tap on plays...

Music Fan

Hi, I've been using Spotify for about a year now, both on my PC and my Phone. I have Spotify Premium and it has always worked until a few weeks ago. I have a rooted Huawei Ascend Y300 with the newe...

Vincent007

Newbie

28815 Views

11 replies

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Capa de álbum na tela de bloqueio

Então, queria saber como ativar (se possivel) a capa do album na tela de bloqueio do celular. A algum tempo atras as capas do album apareciam na tela de bloqueio, agora só aparece o player do Spotify.... Ja tentei de tudo mas não consigo por de volta

Newbie

Então,  queria saber como ativar (se possivel) a capa do album na tela de bloqueio do celular. A algum tempo atras as capas do album apareciam na tela de bloqueio, agora só aparece o player do S...

2702 Views

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Samsung s7 not allowing to upgrade

Hi there i am getting really frustrated i have had spotify for ages and i tried to update my credit card details and it kept giving me a error message saying unable to connect retry i did that numerous times uninstalled reinstalled, restarted phone s...

Newbie

Hi there i am getting really frustrated i have had spotify for ages and i tried to update my credit card details and it kept giving me a error message saying unable to connect retry i did that numero...

266 Views

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Playing mode

Spotify is playing on my phone but every time I have to go back to the app to change a track or add to my playlist ect. The app used to have that little playing mode before but now it doesnt show up.

Newbie

Spotify is playing on my phone but every time I have to go back to the app to change a track or add to my playlist ect. The app used to have that little playing mode before but now it doesnt show up.

414 Views

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Android app now playing info not advancing when song advances

Androind App Version 8.4.24.871 armV7 Galaxy S8+ G955USQS1AQ16This issue has been happening as long as I can remember. I have cleared the cache and also have reinstalled.When the next song begins playing the album art and now playing information does...

Newbie

Androind App Version 8.4.24.871 armV7  Galaxy S8+ G955USQS1AQ16 This issue has been happening as long as I can remember.  I have cleared the cache and also have reinstalled. When the nex...

408 Views

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Solved!! Devices - how to turn off?

When I play spotify on my laptop, it shows on my android mobile, which I believe is draining my power. I do not want devices to be connected. I just want to listen to Spotify on whatever device I am currently using, without it showing up on any other...

Casual Listener

When I play spotify on my laptop, it shows on my android mobile, which I believe is draining my power. I do not want devices to be connected. I just want to listen to Spotify on whatever device I am ...

dkeg1980

Casual Listener

784 Views

2 replies

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Superuser Contribution Se Cierre la aplicación inesperadamente

La aplicación al momento de poner play a una cancion y minimizar la aplicacion esta sigue avanzando pero no me aparece la barra de reproducción en las notificaciónes y al abrir de nuevo la aplicación se cierra y se detiene.

Newbie

La aplicación al momento de poner play a una cancion y minimizar la aplicacion esta sigue avanzando pero no me aparece la barra de reproducción en las notificaciónes y al abrir de nuevo la aplicación...

Ernesto_carsan

Newbie

1410 Views

2 replies

0 likes

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