Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1044 Views
  • 0 replies
  • 4 likes

Can't find song

Hi, I can not find this song .. who can help me?

  • Newbie
  • Hi, I can not find this song .. who can help me?
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

My device will sometimes randomly switch to "now playing on Becky's ipad." But there is no Becky.

Starting a few months ago, every once in a while and for with no pattern I've been able to discern, my Spotify will tell me that it is now playing on Becky's ipad. I'm not close with any Becky's. I don't own any ipads. Neither do most people I know. ...

  • Newbie
  • Starting a few months ago, every once in a while and for with no pattern I've been able to discern, my Spotify will tell me that it is now playing on Becky's ipad. I'm not close with any Becky's. I d...
  • Luke
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Where is my daily mix

I'm using spotify premium almost 1 month. But i cant find my daily mix. I enter the library. There are playlists, stations, songs, albums etc. but not daily mix.

  • Regular
  • I'm using spotify premium almost 1 month. But i cant find my daily mix. I enter the library. There are playlists, stations, songs, albums etc. but not daily mix.
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Spotify thinks I'm a premium user when I am not

Hello out there, I used to be a premium Spotify user but now am just a regular free user (the premium account was granted as part of a cell phone dealer promo which has already expired). Everything was working fine on my android phone until I noticed...

  • Visitor
  • Hello out there,   I used to be a premium Spotify user but now am just a regular free user (the premium account was granted as part of a cell phone dealer promo which has already expired).&nbs...
  • user-removed
  • Not applicable
  • 934 Views
  • 6 replies
  • 0 likes
  • 934 Views
  • 6 replies
  • 0 likes

tengo cuenta premium pero en mi android me aparece free

hace poco actualize spotify en mi android y al entrar era free, en mi pc si tengo las opciones premium, que pasa?

  • Newbie
  • hace poco actualize spotify en mi android y al entrar era free, en mi pc si tengo las opciones premium, que pasa?
  • Ricardocompean
  • Newbie
  • 4345 Views
  • 7 replies
  • 1 likes
  • 4345 Views
  • 7 replies
  • 1 likes

Plans for Play Screen?

Hi, I've noticed that there are two different versions of the "play screen" in the Android app. There is the normal one and there is a fairly new one used for "Today's Top Hits".Are there any plans to switch completely over to the new one?(I'd love t...

Screenshot_20171020-190734.png Screenshot_20171020-185540.png
  • Regular
  •   Hi, I've noticed that there are two different versions of the "play screen" in the Android app. There is the normal one and there is a fairly new one used for "Today's Top Hits". Are there a...
  • Rustico
  • Regular
  • 1229 Views
  • 2 replies
  • 0 likes
  • 1229 Views
  • 2 replies
  • 0 likes

Samsung Galaxy Won't Allow Steaming when on mobile data? Offline mode not on

Hi,I have just bought a samsung galaxy and I have downloaded spotify premium. The app works fine in a wifi zone but when I leave wifi it keeps saying that there is no internet connection. I have unlimited mobile date so this cannot be the problem and...

  • Newbie
  • Hi, I have just bought a samsung galaxy and I have downloaded spotify premium. The app works fine in a wifi zone but when I leave wifi it keeps saying that there is no internet connection. I have un...
  • Joe
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Stops playing music and can't start again

When i play music on my spotify premium account on my Samsung Galaxy S8 it just stops sometimes and specially on sertain songs over and over again. I just make my hole spotify go nuts and won't work again for a couple of minutes and severalt attempts...

  • Casual Listener
  • When i play music on my spotify premium account on my Samsung Galaxy S8 it just stops sometimes and specially on sertain songs over and over again. I just make my hole spotify go nuts and won't work ...
  • blackfish13
  • Casual Listener
  • 1389 Views
  • 2 replies
  • 0 likes
  • 1389 Views
  • 2 replies
  • 0 likes

Auto Log off en modo Offline

Me ha estado ocurriendo en los últimos meses la siguiente falla: Me conecto en modo offline con mis playlists descargadas y revisando el contador de días hasta tener que conectarme online, pero la cuenta cierra sesión en días en que aún no me pide ca...

  • Newbie
  • Me ha estado ocurriendo en los últimos meses la siguiente falla:   Me conecto en modo offline con mis playlists descargadas y revisando el contador de días hasta tener que conectarme online, p...
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes

Will Not Let Me Edit My Own Playlist

I créated a playlist a day ago, I come home from work and get on Spotify to add more songs and it will not let me edit my own playlist. It seems it thinks I am not the owner when I did in fact create the playlist. I was in the same account I created ...

  • Casual Listener
  • I créated a playlist a day ago, I come home from work and get on Spotify to add more songs and it will not let me edit my own playlist. It seems it thinks I am not the owner when I did in fact create...
  • Joe
  • Community Legend
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Can't play 99% of Ed sheeran's music

Hello my name is Patrick Premium user for years with no major problems till today.Using the mobile app on my xperia Z2. Problem faced since the newest update. Tried reinstalling with full cache clear and had no folder left in my memory named ".androi...

  • Casual Listener
  • Hello my name is Patrick   Premium user for years with no major problems till today. Using the mobile app on my xperia Z2. Problem faced since the newest update. Tried reinstalling with full ...
  • Joe
  • Community Legend
  • 1834 Views
  • 4 replies
  • 2 likes
  • 1834 Views
  • 4 replies
  • 2 likes

Como pasar la música descargada a la tarjeta SD

Spotify te da una tutorial de como hacer para cambiar el tipo de almacenamiento , el problema que cuando pongo configuración y busco almacenamiento no aparece ... Dice :ReproduccionDispositivoSocialCalidad de músicaNotificaciónInformaciónOtros..... D...

  • Newbie
  • Spotify te da una tutorial de como hacer para cambiar el tipo de almacenamiento , el problema que cuando pongo configuración y busco almacenamiento no aparece ... Dice : Reproduccion Dispositivo S...
  • Juanito0902
  • Newbie
  • 1803 Views
  • 4 replies
  • 2 likes
  • 1803 Views
  • 4 replies
  • 2 likes

Solved!! No Option To Add Downloaded Songs To SD Card

Hi, I was wondering if anyone could help On my laptop it gives me the option to change the storage of downloaded songs, I want to do the same but on my phone (Samsung) but theres no storage option at all. My SD card is brand new and empty and I dont ...

  • Casual Listener
  • Hi, I was wondering if anyone could help    On my laptop it gives me the option to change the storage of downloaded songs, I want to do the same but on my phone (Samsung) but theres no st...
  • cristianv95
  • Casual Listener
  • 851 Views
  • 4 replies
  • 1 likes
  • 851 Views
  • 4 replies
  • 1 likes

Imported local files cannot be deleted

Hi Everyone, I recently imported some local files into my spotify app on my Samsung Galaxy S6. They showed up under "My Songs" and worked fine, though some of them did not have a proper name. So I decided to delete them and fix the Meta-Data. After d...

  • Casual Listener
  • Hi Everyone,   I recently imported some local files into my spotify app on my Samsung Galaxy S6. They showed up under "My Songs" and worked fine, though some of them did not have a proper name...
  • bober
  • Casual Listener
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Spotify taking too long to load on Samsung Galaxy S5

When I open the Spotify app on my Samsung Galaxy S5 it is taking forever to load the app before any information shows. The last song that was played is still shown at the bottom and this can be played but to get any other options it takes so long som...

  • Newbie
  • When I open the Spotify app on my Samsung Galaxy S5  it is taking forever to load the app before any information shows. The last song that was played is still shown at the bottom and this can be...
  • terrygee
  • Casual Listener
  • 1110 Views
  • 2 replies
  • 0 likes
  • 1110 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot connect to Spotify

I'm having the same problem this morning - Full message -You are currently set to offlinePlease go online to connect to Spotify.I hit connect which either takes me back to the same message or I get a blank screen.How do I resolve this??I'm logged in ...

  • Casual Listener
  • I'm having the same problem this morning - Full message - You are currently set to offline Please go online to connect to Spotify. I hit connect which either takes me back to the same message or I...
  • Bellyer
  • Casual Listener
  • 1165 Views
  • 2 replies
  • 0 likes
  • 1165 Views
  • 2 replies
  • 0 likes

Wont play any song by maroon 5

My spotify won't play any song by maroon 5 anymore, just last week it worked fine. I have seen where others are having a problem playing songs by Kendrick Lamar. What's going on spotify?

  • Casual Listener
  • My spotify won't play any song by maroon 5 anymore, just last week it worked fine. I have seen where others are having a problem playing songs by Kendrick Lamar. What's going on spotify?
  • Michele_T
  • Regular
  • 3043 Views
  • 18 replies
  • 1 likes
  • 3043 Views
  • 18 replies
  • 1 likes

Can't log out of my account

Help, I can't log out of my account! When I try, an advertisement blocks my access to the library (and also my access to the home and search features, so I cant really do anything other than listen to the music from my current playlist). When I click...

  • Newbie
  • Help, I can't log out of my account! When I try, an advertisement blocks my access to the library (and also my access to the home and search features, so I cant really do anything other than listen t...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Why are tracks not available when they were previously?

Hey guys, I have been listening to "The family Jewels" album by Marina and the diamonds and I have noticed that the songs that were available previously (Obsessions, Hollywood and Rootless) are now not available, why is that? Thanks

  • Newbie
  • Hey guys,  I have been listening to "The family Jewels" album by Marina and the diamonds and I have noticed that the songs that were available previously (Obsessions, Hollywood and Rootless) ar...
  • jsannn
  • Community Legend
  • 1830 Views
  • 1 replies
  • 0 likes
  • 1830 Views
  • 1 replies
  • 0 likes

Ford SYNC suddenly not working

Hello, I have used ford sync with spotify on my samsung galaxy s7 (android) for a while now in my 2014 ford fiesta and there have been no major issues. My phone still connects via bluetooth to the car and i can make phone calls but when going into me...

  • Regular
  • Hello, I have used ford sync with spotify on my samsung galaxy s7 (android) for a while now in my 2014 ford fiesta and there have been no major issues. My phone still connects via bluetooth to the ca...
  • 1051 Views
  • 0 replies
  • 0 likes
  • bluetooth
    Ford SYNC
  • 1051 Views
  • 0 replies
  • 0 likes