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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6327 Views

0 replies

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Spotify randomly stops playing between songs

On my Android phone, when I'm listening to Spotify online through a bluetooth speaker, randomly between songs it would stop playing. This happens with playlists as well as albums. As soon as I then unlock my phone it starts playing again, for maybe f...

Newbie

On my Android phone, when I'm listening to Spotify online through a bluetooth speaker, randomly between songs it would stop playing. This happens with playlists as well as albums. As soon as I then u...

409 Views

0 replies

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Solved!! Family Premium not working on phone

Hello,I recently joined my family's premium. But spotify does not recognize that I have premium on my phone. I am irritated that I cannot enjoy some of the premium features such as skipping songs, going back to previous songs, and seeing the next son...

Newbie

Hello, I recently joined my family's premium. But spotify does not recognize that I have premium on my phone. I am irritated that I cannot enjoy some of the premium features such as skipping songs, ...

Hebbs

Newbie

3682 Views

3 replies

0 likes

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Spotify deletes songs from SD card

Hello, I've used spotify on my phone like for two years and I download all my music directly to my SD card (20Gb of music aprox.). The problem is that once in a while Spotify deletes all the music from the SD card and i have to download it again. Do ...

Visitor

Hello, I've used spotify on my phone like for two years and I download all my music directly to my SD card (20Gb of music aprox.). The problem is that once in a while Spotify deletes all the music fr...

215 Views

0 replies

0 likes

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Escuchar música offline

Tengo que volver a descargar toda mi playlist para escucharla offline si le añadi nuevas canciones hace poco?

Newbie

Tengo que volver a descargar toda mi playlist para escucharla offline si le añadi nuevas canciones hace poco?

190 Views

0 replies

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Poor Shuffle on Amazon Fire

I posted last year about my Amazon Fire playing the same songs over and over all day long when I play from my Songs list on shuffle. Here is the previous topic. I was able to rectify that situation with a restart of the device. Today it is acting up ...

Regular

I posted last year about my Amazon Fire playing the same songs over and over all day long when I play from my Songs list on shuffle. Here is the previous topic. I was able to rectify that situat...

carlcanyon

Regular

1082 Views

3 replies

0 likes

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Spotify keeps pausing/stoping

When listening to spotify, it keeps pausing. Sometimes it's 5 min between pauses sometimes it pauses a fee times in one song. Can i fix this? Why is it doing this?

Newbie

When listening to spotify, it keeps pausing. Sometimes it's 5 min between pauses sometimes it pauses a fee times in one song. Can i fix this? Why is it doing this?

James174

Newbie

487 Views

2 replies

0 likes

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Local Files Not Syncing To Mobile

I'm looking for a relatively fast answer, as I am in an airport departing in an hour and a half and I'd like to be able to listen to my music on the plane. I've been using the local files feature ever since November. It's never really given me a huge...

Newbie

I'm looking for a relatively fast answer, as I am in an airport departing in an hour and a half and I'd like to be able to listen to my music on the plane.   I've been using the local files fe...

Joe

Community Legend

428 Views

1 replies

0 likes

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All songs disappeared

Hi,all songs which I safe directly with the +-button disappeared. I had a lot but sometimes it was only available online not offline. Now everything is gone. What should I do to bring them back?

Newbie

Hi, all songs which I safe directly with the +-button disappeared. I had a lot but sometimes it was only available online not offline. Now everything is gone. What should I do to bring them back?

brunobeolchi

Newbie

417 Views

1 replies

0 likes

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Can't log in

Tells me I'm currently set 2 offline but I'm connected 2 internet and have logged into the main site 2 c if can solve it there but still won't let me log in... I logged out of my account do to my premium was registered correctly I had everything work...

Newbie

Tells me I'm currently set 2 offline but I'm connected 2 internet and have logged into the main site 2 c if can solve it there but still won't let me log in... I logged out of my account do to my pre...

210 Views

0 replies

0 likes

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I can't play back songs nor restart them

I can't play back songs, no idea why check photo, I have those buttons unavailable I have spotify premium

Newbie

I can't play back songs, no idea why check photo, I have those buttons unavailable I have spotify premium

Nico

Community Legend

2618 Views

1 replies

0 likes

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  • 1 replies
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Spotify deletes downloaded songs when phone loses battery while playing

This is the third time this has happened. First times I wasn't 100% sure, but now it's pretty clear what caused it. My phone was on a table playing music for a few hours, and it ran out of battery while Spotify was on. I left it there and I only plug...

Casual Listener

This is the third time this has happened. First times I wasn't 100% sure, but now it's pretty clear what caused it. My phone was on a table playing music for a few hours, and it ran out of battery wh...

LoganHelps

Composer

754 Views

1 replies

0 likes

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Problemas con el modo offline

No es la primera vez que me pasa esto y anteriormente intenté ya las demás cosas que decís como desinstalar y volver a instalar, siempre me sale el aviso de que tengo más de 3 dispositivos conectados y no es así solamente utilizo Spotify en mi teléfo...

Newbie

No es la primera vez que me pasa esto y anteriormente intenté ya las demás cosas que decís como desinstalar y volver a instalar, siempre me sale el aviso de que tengo más de 3 dispositivos conectados...

279 Views

0 replies

0 likes

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LG tv, cant get the app to work

I Know that the app on the television itself has been deleted, but why cant I download the new television app for a android tv through Google Play as Spotify suggest here https://support.spotify.com/dk/listen_everywhere/on_tv/spotify-android-tv/ ?

Newbie

I Know that the app on the television itself has been deleted, but why cant I download the new television app for a android tv through Google Play as Spotify suggest here https://support.spotify...

410 Views

0 replies

0 likes

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Daily Mixes not loading

First off, it's bull that it took me so long just to find this page. Spotify doesn't care about their paying customers clearly. Secondly, my daily mixes are refusing to load. Two of them have only had one song in them for days now. Going to be cancel...

Visitor

First off, it's bull that it took me so long just to find this page. Spotify doesn't care about their paying customers clearly. Secondly, my daily mixes are refusing to load. Two of them have only ha...

user-removed

Not applicable

547 Views

3 replies

0 likes

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Trouble with Bluetooth car autoplay

Dear all,I'm using Spotify for Android connected with a Bluetooth car device. My problem is that when the car connects to my phone the default music player starts automatically and not Spotify as I wish.If I have Spotify opened and paused it works as...

Casual Listener

Dear all, I'm using Spotify for Android connected with a Bluetooth car device. My problem is that when the car connects to my phone the default music player starts automatically and not Spotify as I...

1827 Views

0 replies

2 likes

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Spotify premium for family

Hey !I have a problem. My father has spotify family, and add my count. I can downlaod music, choose witch i listen, but i haven't Spotify Premium. There is the message saying me to buy it.What can i do ?

Visitor

Hey ! I have a problem. My father has spotify family, and add my count. I can downlaod music, choose witch i listen, but i haven't Spotify Premium. There is the message saying me to buy it. What ca...

user-removed

Not applicable

651 Views

3 replies

0 likes

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Looking for a Song I have played on my Android one hour ago...

...I listened to a song one hour ago on my phone and now I can't find a history or something like that and I would like to listen to it again - please help! thank you!

Casual Listener

...I listened to a song one hour ago on my phone and now I can't find a history or something like that and I would like to listen to it again - please help! thank you!

mcz2

Casual Listener

998 Views

4 replies

0 likes

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Spotify free acting like a premium?

On mobile my spotify free acts like a premium or more like spotify free on computer. I can skip songs as much as I want to without limits but I haven't bought the premium (I have used the free trial but that was ages ago). Other premium features does...

Newbie

On mobile my spotify free acts like a premium or more like spotify free on computer. I can skip songs as much as I want to without limits but I haven't bought the premium (I have used the free trial ...

smallville13

Newbie

3307 Views

1 replies

1 likes

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UI bug in pause button

When playing white themed albums the pause/play button is white as well. So you cannot tell what symbol it is.

Newbie

When playing white themed albums the pause/play button is white as well. So you cannot tell what symbol it is.

307 Views

0 replies

0 likes

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Devices available not showing all

I have two jam speakers, when i play a song and click on 'devices available' the list shows one jam speaker and 'this phone'. Both jam speakers are on the same wifi network and both are 'seen' in the jam app.Why is Spotify not showing both? Any ideas...

Newbie

I have two jam speakers, when i play a song and click on 'devices available' the list shows one jam speaker and 'this phone'. Both jam speakers are on the same wifi network and both are 'seen' in the...

258 Views

0 replies

0 likes

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