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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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connection issues

I'm listening to spotify at the gym as usual using my andriod phone and now it keeps trying to connect to something other than my phone even when I click on to listen on this phone. The other device starts with a SM- something.

Newbie

I'm listening to spotify at the gym as usual using my andriod phone and now it keeps trying to connect to something other than my phone even when I click on to listen on this phone. The other device ...

253 Views

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Reorganizing songs in a playlist

Hello everyone. I have a Galaxy S5, and I've been trying to reorganize my songs in my playlists, but there does not seem to be a way to do that, like in ITunes. Am I missing something? Can I do it through my desktop at least? It seems that this shoul...

Newbie

Hello everyone. I have a Galaxy S5, and I've been trying to reorganize my songs in my playlists, but there does not seem to be a way to do that, like in ITunes. Am I missing something? Can I do it th...

Gayilluminati

Roadie

413 Views

1 replies

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How to stop Spotify from opening automatically when connecting phone to Bluetooth device

Spotify keeps opening up automatically on my phone Everytime my phone connects to my car audio through Bluetooth. I don't want to use Spotify Everytime it connects.

Newbie

Spotify keeps opening up automatically on my phone Everytime my phone connects to my car audio through Bluetooth. I don't want to use Spotify Everytime it connects.

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Get Spotify working on Moto Display Moto e2 5.1

I own a Moto e2 3G xt1511 with Android 5.1, and I have Spotify Premium. I also use Moto Display, but Spotify doesn't show controls for it. I know that feature is on 6.0, but I also own the same model as my job phone and it does have spotify controls ...

Newbie

I own a Moto e2 3G xt1511 with Android 5.1, and I have Spotify Premium. I also use Moto Display, but Spotify doesn't show controls for it. I know that feature is on 6.0, but I also own the same model...

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Premium isnt working

I've recently purchased the premium and have confirmed that the payment has passed but yet I still cannot use the premium features. I have tried every method in the support menu and I've read previous comments that have similar issues. I'd like to kn...

Newbie

I've recently purchased the premium and have confirmed that the payment has passed but yet I still cannot use the premium features. I have tried every method in the support menu and I've read previou...

Joe

Community Legend

454 Views

1 replies

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Missing features into restyled playlists

Hi everyone,I notice some features are missing into playlists like "Today's Top Hits", "mint", "DancePOP" that have been affected by new restyling: 1) It disappeared Shuffle green button replaced by Play button. Now I have to push Shuffle button into...

Newbie

Hi everyone, I notice some features are missing into playlists like "Today's Top Hits", "mint", "DancePOP" that have been affected by new restyling:   1) It disappeared Shuffle green but...

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Android
Desktop
New Layout
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Looking for my play History of songs that weren't in playlist!

hiI started my playlist recently and after spotify was through with it, it played some songs that I just loved but since I was in the car I couldnt check them etc. 1 Song though was soo great that after it was done I tried to replay it but couldnt go...

Casual Listener

hi I started my playlist recently and after spotify was through with it, it played some songs that I just loved but since I was in the car I couldnt check them etc. 1 Song though was soo great that ...

MattSuda

Spotify Star

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Slow download over wifi on Android

Netflix is able to sync/download at a few Mb/s but Spotify can only download at a rate of ~40-50 Kb/s. Why? I recently lost my premium but fixed it just now. Do my connection to the Spotify servers need to "warm up?". Every few months there's an issu...

Casual Listener

Netflix is able to sync/download at a few Mb/s but Spotify can only download at a rate of ~40-50 Kb/s. Why? I recently lost my premium but fixed it just now. Do my connection to the Spotify servers n...

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Spotify randomly stops playing between songs

On my Android phone, when I'm listening to Spotify online through a bluetooth speaker, randomly between songs it would stop playing. This happens with playlists as well as albums. As soon as I then unlock my phone it starts playing again, for maybe f...

Newbie

On my Android phone, when I'm listening to Spotify online through a bluetooth speaker, randomly between songs it would stop playing. This happens with playlists as well as albums. As soon as I then u...

421 Views

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Solved!! Family Premium not working on phone

Hello,I recently joined my family's premium. But spotify does not recognize that I have premium on my phone. I am irritated that I cannot enjoy some of the premium features such as skipping songs, going back to previous songs, and seeing the next son...

Newbie

Hello, I recently joined my family's premium. But spotify does not recognize that I have premium on my phone. I am irritated that I cannot enjoy some of the premium features such as skipping songs, ...

Hebbs

Newbie

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3 replies

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Spotify deletes songs from SD card

Hello, I've used spotify on my phone like for two years and I download all my music directly to my SD card (20Gb of music aprox.). The problem is that once in a while Spotify deletes all the music from the SD card and i have to download it again. Do ...

Visitor

Hello, I've used spotify on my phone like for two years and I download all my music directly to my SD card (20Gb of music aprox.). The problem is that once in a while Spotify deletes all the music fr...

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Escuchar música offline

Tengo que volver a descargar toda mi playlist para escucharla offline si le añadi nuevas canciones hace poco?

Newbie

Tengo que volver a descargar toda mi playlist para escucharla offline si le añadi nuevas canciones hace poco?

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Poor Shuffle on Amazon Fire

I posted last year about my Amazon Fire playing the same songs over and over all day long when I play from my Songs list on shuffle. Here is the previous topic. I was able to rectify that situation with a restart of the device. Today it is acting up ...

Regular

I posted last year about my Amazon Fire playing the same songs over and over all day long when I play from my Songs list on shuffle. Here is the previous topic. I was able to rectify that situat...

carlcanyon

Regular

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Spotify keeps pausing/stoping

When listening to spotify, it keeps pausing. Sometimes it's 5 min between pauses sometimes it pauses a fee times in one song. Can i fix this? Why is it doing this?

Newbie

When listening to spotify, it keeps pausing. Sometimes it's 5 min between pauses sometimes it pauses a fee times in one song. Can i fix this? Why is it doing this?

James174

Newbie

506 Views

2 replies

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Local Files Not Syncing To Mobile

I'm looking for a relatively fast answer, as I am in an airport departing in an hour and a half and I'd like to be able to listen to my music on the plane. I've been using the local files feature ever since November. It's never really given me a huge...

Newbie

I'm looking for a relatively fast answer, as I am in an airport departing in an hour and a half and I'd like to be able to listen to my music on the plane.   I've been using the local files fe...

Joe

Community Legend

445 Views

1 replies

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All songs disappeared

Hi,all songs which I safe directly with the +-button disappeared. I had a lot but sometimes it was only available online not offline. Now everything is gone. What should I do to bring them back?

Newbie

Hi, all songs which I safe directly with the +-button disappeared. I had a lot but sometimes it was only available online not offline. Now everything is gone. What should I do to bring them back?

brunobeolchi

Newbie

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Can't log in

Tells me I'm currently set 2 offline but I'm connected 2 internet and have logged into the main site 2 c if can solve it there but still won't let me log in... I logged out of my account do to my premium was registered correctly I had everything work...

Newbie

Tells me I'm currently set 2 offline but I'm connected 2 internet and have logged into the main site 2 c if can solve it there but still won't let me log in... I logged out of my account do to my pre...

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I can't play back songs nor restart them

I can't play back songs, no idea why check photo, I have those buttons unavailable I have spotify premium

Newbie

I can't play back songs, no idea why check photo, I have those buttons unavailable I have spotify premium

Nico

Community Legend

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Spotify deletes downloaded songs when phone loses battery while playing

This is the third time this has happened. First times I wasn't 100% sure, but now it's pretty clear what caused it. My phone was on a table playing music for a few hours, and it ran out of battery while Spotify was on. I left it there and I only plug...

Casual Listener

This is the third time this has happened. First times I wasn't 100% sure, but now it's pretty clear what caused it. My phone was on a table playing music for a few hours, and it ran out of battery wh...

LoganHelps

Composer

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1 replies

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