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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112997 Views

26 replies

3 likes

  • 112997 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

227293 Views

147 replies

11 likes

Android
autoplay
bluetooth
  • 227293 Views
  • 147 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

585405 Views

79 replies

3 likes

  • 585405 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

481531 Views

577 replies

40 likes

Account
Free
  • 481531 Views
  • 577 replies
  • 40 likes

Spotify Keeps Re-Downloading My Music

I've got about 700 songs, and I downloaded all of them. I've accidentally hit the download switch to off twice, and both times I turned it back on it downloads all my music again. Shouldn't it just download all the music and keep it stored so it does...

Newbie

I've got about 700 songs, and I downloaded all of them. I've accidentally hit the download switch to off twice, and both times I turned it back on it downloads all my music again. Shouldn't it just d...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes

Music on Android Phone Glitching

Hi, I have an issue when playing music on my spotify app on my android phone. Every 10 - 15 seconds there seems to be a glitch, it makes kind of "wrrr" noise (sorry its really hard to describe)I figured out that if I reset the app so I no longer have...

Casual Listener

Hi, I have an issue when playing music on my spotify app on my android phone. Every 10 - 15 seconds there seems to be a glitch, it makes kind of "wrrr" noise (sorry its really hard to describe) I fi...

631 Views

0 replies

0 likes

  • 631 Views
  • 0 replies
  • 0 likes

Playing Offline

A couple of months ago I found out that I had been hacked and someone had deleted my playlists and added their own, to my account.I deleted them and recovered my old lists. Ever since then, despite adding new songs to my playlists, the new songs do n...

Newbie

A couple of months ago I found out that I had been hacked and someone had deleted my playlists and added their own, to my account. I deleted them and recovered my old lists.   Ever since then...

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes

Voice control Android auto doesn't work

Hi, Really annoying. Voice control doesn't work in android auto. I say something like 'play David Bowie' which worked fine on Google play music and nothing happens. The dots come up to say it's listening and then they go away without playing the song...

Casual Listener

Hi,    Really annoying. Voice control doesn't work in android auto. I say something like 'play David Bowie' which worked fine on Google play music and nothing happens. The dots come up to...

Zonk76

Casual Listener

5297 Views

4 replies

0 likes

  • 5297 Views
  • 4 replies
  • 0 likes

Solved!! Spotify app crashes on Blackview BV7000 pro

Hey there, I just bought a Blackview BV7000 pro phone and when I try to use Spotify (I'm a subscriber) it crashes all the time.Does not matter if I use it with bluetooth speaker or with in-ears, it closes itself after about 1 min from the phone puts ...

Regular

Hey there,   I just bought a Blackview BV7000 pro phone and when I try to use Spotify (I'm a subscriber) it crashes all the time. Does not matter if I use it with bluetooth speaker or wi...

jojolefunky

Newbie

6317 Views

8 replies

0 likes

  • 6317 Views
  • 8 replies
  • 0 likes

No reconoce Premium mi celular

Contrate el servicio en la computadora pero este no se ve reflejado en mi celular

Visitor

Contrate el servicio en la computadora pero este no se ve reflejado en mi celular

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

What's new / release notes Play store

Every update pushed to the play store only ever seems to say bug fixes. Are there any release notes published? Would like to know for Desktop version too.

Casual Listener

Every update pushed to the play store only ever seems to say bug fixes. Are there any release notes published? Would like to know for Desktop version too. 

614 Views

0 replies

1 likes

  • 614 Views
  • 0 replies
  • 1 likes

Spotify navigation bar missing buttons?

When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library.Then after it finishes loading the Radio and Your Library buttons disappear leaving me with "Your Mixes" Home and Search. Is there a fix fo...

Casual Listener

When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library. Then after it finishes loading the Radio and Your Library buttons disappear leaving me...

user-removed

Not applicable

2553 Views

3 replies

0 likes

  • 2553 Views
  • 3 replies
  • 0 likes

Car Subwoofer won't work with most older music. Newer songs seems to be ok. Older 70s and 80s

It seems when streaming 70s and 80s music the 2.1 is not kicking in the subwoofer in my car. Newer music seems ok but not the older stuff. It's worse on Spotify created play lists. Newer music seems fine. The same songs on the radio also work fine. A...

Regular

It seems when streaming 70s and 80s music the 2.1 is not kicking in the subwoofer in my car. Newer music seems ok but not the older stuff. It's worse on Spotify created play lists. Newer music seems ...

469 Views

0 replies

0 likes

Car Subwoofer issues
  • 469 Views
  • 0 replies
  • 0 likes

"Suggested" songs when shuffling individual artists.

Hi. I have a free account and can't seem to be able to shuffle individual artists without 5 or more "suggested" artists/songs before I hear anything from the playlist of the artist I'm trying to shuffle. Up until a week or so ago this hasn't been an ...

Newbie

Hi. I have a free account and can't seem to be able to shuffle individual artists without 5 or more "suggested" artists/songs before I hear anything from the playlist of the artist I'm trying to shuf...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Mantener pantalla encendida cuando el móvil está conectado por bluetooth

Muy buenasMe gustaría saber si hay alguna opción para que Spotify mantenga la pantalla encendida cuando está conectado al bluetooth del coche (para llevar el móvil en el soporte y ver qué está sonando) Saludos!

Newbie

Muy buenas Me gustaría saber si hay alguna opción para que Spotify mantenga la pantalla encendida cuando está conectado al bluetooth del coche (para llevar el móvil en el soporte y ver qué está sona...

1988 Views

0 replies

0 likes

  • 1988 Views
  • 0 replies
  • 0 likes

Music clicks, pauses, starts, and stops.

I cancelled my premium membership over this twice now. Streamed music, downloaded music, offline, online. It doesn't matter how I play it. The music lags, clicks, and pauses briefly. I've tried everything.

Newbie

I cancelled my premium membership over this twice now. Streamed music, downloaded music, offline, online. It doesn't matter how I play it. The music lags, clicks, and pauses briefly. I've tried every...

494 Views

0 replies

0 likes

  • 494 Views
  • 0 replies
  • 0 likes

Downloaded songs

Spotify is deleting all of my downloaded songs when ı restart my phone ıdk why but now ı'm downloading all of my songs AGAIN and it happened 6 times plz help (I'm using SD card for storage and sorry for bad english)

Visitor

Spotify is deleting all of my downloaded songs when ı restart my phone ıdk why but now ı'm downloading all of my songs AGAIN and it happened 6 times plz help  (I'm using SD card for storage and...

538 Views

0 replies

0 likes

  • 538 Views
  • 0 replies
  • 0 likes

Solved!! Android Lollipop - Lock Screen Controls Not Available

Hi, After upgrading to Android Lollipop the lock screen controls are no longer available unless notifications with sensitive information are enabled. This effects all applications so obviously isn't a preferred option. Unless this is enabled the lock...

Casual Listener

Hi,   After upgrading to Android Lollipop the lock screen controls are no longer available unless notifications with sensitive information are enabled.  This effects all applicatio...

juanignaciososa

Regular

160161 Views

83 replies

20 likes

  • 160161 Views
  • 83 replies
  • 20 likes

Android App not loading and freezing.

Imagine getting in your car, your phone connects via Bluetooth and you want to open Spotify to play some music. So you click on the app icon, the app opens and for a while you stare at a black screen. If you're lucky eventually the GUI starts to buil...

Visitor

Imagine getting in your car, your phone connects via Bluetooth and you want to open Spotify to play some music. So you click on the app icon, the app opens and for a while you stare at a black screen...

886 Views

0 replies

0 likes

  • 886 Views
  • 0 replies
  • 0 likes

Premium Features mit Working in Android Mobile y

Hi all, I just installed tie Spotify App in my new Android Mobile ans logged in wir my usual Details (Email mit FB) . However I dont get the premium features and have to listen to advertising. Log off, Log on also die mit work. On my Apple Device and...

Newbie

Hi all, I just installed tie Spotify App in my new Android Mobile ans logged in wir my usual Details (Email mit FB)  . However I dont get the premium features and have to listen to advertising. ...

445 Views

0 replies

0 likes

  • 445 Views
  • 0 replies
  • 0 likes

Aplicativo corrompido - Android

Tenho Spotify Premium e estou tendo sérios problemas com o aplicativo para celular.Em primeiro luugar, toda vez que tento entrar no aplicativo, este apresenta mal funcionamento - trava o tempo todo (aparece aquela janela de interrupção forçada - "O S...

Newbie

Tenho Spotify Premium e estou tendo sérios problemas com o aplicativo para celular. Em primeiro luugar, toda vez que tento entrar no aplicativo, este apresenta mal funcionamento - trava o tempo todo...

791 Views

0 replies

1 likes

  • 791 Views
  • 0 replies
  • 1 likes

"Choose as current playlist"

When will this feature be brought back? It is sorely missed from the android app and is a reason to stick with old desktop versions. Please bring it back!

Roadie

When will this feature be brought back? It is sorely missed from the android app and is a reason to stick with old desktop versions. Please bring it back!

644 Views

0 replies

2 likes

Windows
  • 644 Views
  • 0 replies
  • 2 likes

I can not download playlist from my pc to my mobile

Hello, I created new playlist and on pc, I added some music from my pc (what I download from the internet) so I can play it on pc, but when I want to download this playlist in to mobil its just showing alert waiting for download, but nothing is happe...

Casual Listener

Hello, I created new playlist and on pc, I added some music from my pc (what I download from the internet) so I can play it on pc, but when I want to download this playlist in to mobil its just showi...

petrhandlir

Casual Listener

533 Views

2 replies

0 likes

  • 533 Views
  • 2 replies
  • 0 likes

Sound with headphones

Hi! Since yesterday I have no sound when I want to listen my music with my headphones. But my headphones work with other apps, I don't know what to do...

Newbie

Hi! Since yesterday I have no sound when I want to listen my music with my headphones. But my headphones work with other apps, I don't know what to do... 

416 Views

0 replies

0 likes

  • 416 Views
  • 0 replies
  • 0 likes