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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112575 Views

26 replies

3 likes

  • 112575 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226508 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226508 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

584413 Views

79 replies

3 likes

  • 584413 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

480828 Views

577 replies

40 likes

Account
Free
  • 480828 Views
  • 577 replies
  • 40 likes

Audio Stops and App Freezes when Playing Specific Song

Every time I play Pixel Empire by Madeon, about 1 minute and 25 seconds into the song, the audio stops, but the bar keeps moving. The controls do nothing, the app becomes very hard to use, and most of the UI becomes invisible; for example, the list o...

Newbie

Every time I play Pixel Empire by Madeon, about 1 minute and 25 seconds into the song, the audio stops, but the bar keeps moving. The controls do nothing, the app becomes very hard to use, and most o...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Can't download with celuler data

Download using celuler always off, what should i do?

Newbie

Download using celuler always off, what should i do?

520 Views

0 replies

0 likes

  • 520 Views
  • 0 replies
  • 0 likes

ANDROID - NO ABILITY TO ORGANISE TRACKS WITHIN PLAYLIST

WHY in 2017 can we not re-order songs within a playlist when using Spotify Android App. I remember raising this over 3 years ago. Now back on Android, I am simply at a loss for words. Answer the questions Spotify. Why is there no ability to sort trac...

Gig Goer

WHY in 2017 can we not re-order songs within a playlist when using Spotify Android App.   I remember raising this over 3 years ago.  Now back on Android, I am simply at a loss for words. ...

357 Views

0 replies

1 likes

  • 357 Views
  • 0 replies
  • 1 likes

can I stop my "recommended songs"

i have my playlist set and i shuffle or just play through the entire list, then it begins to play my "recommeded songs" I dont want these to play unless I chose to. i was playing my playlist for the kids at football and all of sudden a song I didnt d...

Casual Listener

i have my playlist set and i shuffle or just play through the entire list, then it begins to play my "recommeded songs" I dont want these to play unless I chose to.  i was playing my playlist fo...

Joe

Community Legend

37544 Views

3 replies

0 likes

  • 37544 Views
  • 3 replies
  • 0 likes

Spotify freezing up daily if not more

Lately my spotify has been acting up, and it's annoying the heck out of me.Everyday it freezes up several times a day. It will still play music, but i can't skip songs, pause the music, or do anything at all in the app.Even when closing the app it wi...

Regular

Lately my spotify has been acting up, and it's annoying the heck out of me. Everyday it freezes up several times a day. It will still play music, but i can't skip songs, pause the music, or do anyth...

InfusionGB

Roadie

909 Views

2 replies

0 likes

  • 909 Views
  • 2 replies
  • 0 likes

Autoplay does not work anymore

autoplay is randomly not working. I checked that it is enabled in my settings but at the end of my playlists it just stops playing music. I tried turning autoplay off and on but it ddidnt fix. also restarted my phone and reinstalled spotify. **bleep*...

Newbie

autoplay is randomly not working. I checked that it is enabled in my settings but at the end of my playlists it just stops playing music. I tried turning autoplay off and on but it ddidnt fix. also r...

563 Views

0 replies

0 likes

  • 563 Views
  • 0 replies
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spotufy premium android

Hi , hi already have a premium account, as i can see on my pc browser.Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand.On pc everything is ok, next payment on 11/11/2017----

Newbie

Hi , hi already have a premium account, as i can see on my pc browser. Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand. On pc everyth...

1842 Views

0 replies

0 likes

  • 1842 Views
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Deleted Music

All my music was deleted. What can I do? 

Newbie

All my music was deleted. What can I do?  

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
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Solved!! Spotify Connect - Multiple Speakers/Devices

When streaming from Spotify to my Chromecast Audio, most of Spotify's settings are greyed-out.Out of interest:1. What quality setting is Spotify streaming at in this situation ?2. Is there any likelyhood that crossfading while streaming will be imple...

Music Fan

When streaming from Spotify to my Chromecast Audio, most of Spotify's settings are greyed-out. Out of interest: 1. What quality setting is Spotify streaming at in this situation ? 2. Is there any ...

Joe

Community Legend

916 Views

1 replies

0 likes

  • 916 Views
  • 1 replies
  • 0 likes

Play queue button

In the app the button to view and edit the play queue has disappeared. I'm on a s7 edge.

Newbie

In the app the button to view and edit the play queue has disappeared. I'm on a s7 edge.

Joe

Community Legend

657 Views

2 replies

1 likes

  • 657 Views
  • 2 replies
  • 1 likes

I CANT LOGING ON ANDROID APP

I have tryed to reset password multiples times. Log in with facebook. Delet the app and instaled again and still nothing. Can somebody help me with this please. I'm a Dancer and Choreographer from Venezuela and actually since I found spotify for me i...

Newbie

I have tryed to reset password multiples times. Log in with facebook. Delet the app and instaled again and still nothing. Can somebody help me with this please. I'm a Dancer and Choreographer from Ve...

IguanaSetup

Community Legend

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

Memory SD problem

I haven't download my playlists because in the app something tell me that my cellphone doesn't have enough memory and I have 31 GB free in my microSD.

Newbie

I haven't download my playlists because in the app something tell me that my cellphone doesn't have enough memory and I have 31 GB free in my microSD.

353 Views

0 replies

0 likes

  • 353 Views
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Personal play count for songs

When I go to saved songs, it takes me to "browse" I JUST WANT MY SAVED SONGSSSSSSSS

Newbie

When I go to saved songs, it takes me to "browse" I JUST WANT MY SAVED SONGSSSSSSSS

525 Views

0 replies

0 likes

  • 525 Views
  • 0 replies
  • 0 likes

Tinder/Spotify Top Played Artists

I have a problem about with this. My top played artists looks wrong. I didnt ever listen artists on that list. Im listening Jay Jay Johansson or Oscar and The Wolf everday but they re not show on list. Can you help me?

Newbie

I have a problem about with this. My top played artists looks wrong. I didnt ever listen artists on that list. Im listening Jay Jay Johansson or Oscar and The Wolf everday but they re not show on lis...

495 Views

0 replies

0 likes

  • 495 Views
  • 0 replies
  • 0 likes

AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN

AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN Now AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN Now$%$##$##$##$##$ AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN Now for flight...

Regular

AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN  Now AMERICAN airlines +1(8OO) 274-9543 PHONE NUMBER For Call BOOK AMERICAN  Now$%$##$##$##$##$ AMERICAN air...

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
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Music Queue

my queue is never correct. Whenever it says a song is next it is never the next song. Why though....

Newbie

my queue is never correct. Whenever it says a song is next it is never the next song. Why though.... 

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
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Huawei P9 Lite - Save on SD card

Hi, I've got a trouble with the Spotify app...I've a premium account since 2 years, but from the last updates i can't save offline songs on my external sd card. In the settings menu, the "Memory" option is no more available... Someone can help me? If...

Newbie

Hi,   I've got a trouble with the Spotify app... I've a premium account since 2 years, but from the last updates i can't save offline songs on my external sd card. In the settings menu, the "...

santiq74

Regular

1058 Views

1 replies

0 likes

  • 1058 Views
  • 1 replies
  • 0 likes

Spotify Keeps Re-Downloading My Music

I've got about 700 songs, and I downloaded all of them. I've accidentally hit the download switch to off twice, and both times I turned it back on it downloads all my music again. Shouldn't it just download all the music and keep it stored so it does...

Newbie

I've got about 700 songs, and I downloaded all of them. I've accidentally hit the download switch to off twice, and both times I turned it back on it downloads all my music again. Shouldn't it just d...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes

Music on Android Phone Glitching

Hi, I have an issue when playing music on my spotify app on my android phone. Every 10 - 15 seconds there seems to be a glitch, it makes kind of "wrrr" noise (sorry its really hard to describe)I figured out that if I reset the app so I no longer have...

Casual Listener

Hi, I have an issue when playing music on my spotify app on my android phone. Every 10 - 15 seconds there seems to be a glitch, it makes kind of "wrrr" noise (sorry its really hard to describe) I fi...

630 Views

0 replies

0 likes

  • 630 Views
  • 0 replies
  • 0 likes

Playing Offline

A couple of months ago I found out that I had been hacked and someone had deleted my playlists and added their own, to my account.I deleted them and recovered my old lists. Ever since then, despite adding new songs to my playlists, the new songs do n...

Newbie

A couple of months ago I found out that I had been hacked and someone had deleted my playlists and added their own, to my account. I deleted them and recovered my old lists.   Ever since then...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes