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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

117977 Views

27 replies

4 likes

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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

237434 Views

153 replies

11 likes

Android
autoplay
bluetooth
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Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

598175 Views

79 replies

3 likes

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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

490766 Views

581 replies

42 likes

Account
Free
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Downloaded music

I’m new to this. I don’t get it. Android phone with the premium version. I download songs and try to play them offline. Sometimes I can do it but if I wait too long after downloading inevitably they show as not downloaded and have to be again. Then I...

Casual Listener

I’m new to this. I don’t get it. Android phone with the premium version. I download songs and try to play them offline. Sometimes I can do it but if I wait too long after downloading inevitably they ...

458 Views

0 replies

0 likes

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Music skips, pauses randomly when headphone on

My Spotify will randomly skip songs, and pause the current song when I have headphones in my ear. Most times it is when I place the phone into my pocket or when I am walking.I have tired a clean reset (uninstall, reinstall). This problem has only occ...

Newbie

  My Spotify will randomly skip songs, and pause the current song when I have headphones in my ear.  Most times it is when I place the phone into my pocket or when I am walking. I have ti...

TheVicArmyYT

Newbie

2165 Views

1 replies

3 likes

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  • 1 replies
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Can't Find Daily Mix, Usual Workarounds Not Working

I have been a Spotify Premium user for a little over a month. Since the beginning of my subscription, I've been interested in what my Daily Mixes would look like. After some searching through the Help section of the Spotify website, I found that my D...

Newbie

I have been a Spotify Premium user for a little over a month. Since the beginning of my subscription, I've been interested in what my Daily Mixes would look like. After some searching through the Hel...

328 Views

0 replies

0 likes

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"Watch now" button rarely shows when the "30 minutes of ad-free music" sound byte comes on

Hello Spotify Android Team, On my Android Samsung Galaxy S5, the button referenced by the "Tap now to receive 30 minutes of ad free music... no really, tap now and you'll receive 30 minutes of add free music" sound byte rarely shows.In an effort to g...

Casual Listener

Hello Spotify Android Team,   On my Android Samsung Galaxy S5, the button referenced by the "Tap now to receive 30 minutes of ad free music... no really, tap now and you'll receive 30 min...

FrankensteinTJ

Casual Listener

1882 Views

2 replies

0 likes

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SD location directory listed in App is NOT my SD card storage

I've been trying to figure out why I ahven't been able to save onto my SD card. I've had it selected, I've done clean deletions and reinstalls, I've given storage permissions, double checked sd storage type, etc etc... still, it has always saved onto...

Casual Listener

I've been trying to figure out why I ahven't been able to save onto my SD card. I've had it selected, I've done clean deletions and reinstalls, I've given storage permissions, double checked sd stora...

Joe

Community Legend

1743 Views

3 replies

0 likes

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  • 3 replies
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Solved!! songs are not in correct order

the songs in different albums are not in correct order. It´s particular bad, when I listen a audiobook (for instance: jussi adler olsen - Take over). The problem exists also in playlists.Please fix it!best regards

Casual Listener

the songs in different albums are not in correct order. It´s particular bad, when I listen a audiobook (for instance: jussi adler olsen - Take over). The problem exists also in playlists. Please fix...

alfredpur

Casual Listener

802 Views

2 replies

0 likes

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Playing random songs I've never heard of

Hi there, just trying out Spotify free on Android deviceand wondering if anyone can tell me if this is normal? I create a playlist comprising of an album, lets say Elbow in this case. I start to play and its only shuffle as I understand on free which...

Newbie

Hi there, just trying out Spotify free on Android deviceand wondering if anyone can tell me if this is normal?   I create a playlist comprising of an album, lets say Elbow in this case. I star...

Joe

Community Legend

470 Views

1 replies

0 likes

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  • 1 replies
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Account suddenly logs out

So hi i'm new here.My problem is every hour or so my spotify in my phone automatically logs out, i didnt do anything it justs logs out and everytime it logs out and i log in all of my downloaded songs are gone they are not downloaded just saved. Than...

Casual Listener

So hi i'm new here. My problem is every hour or so my spotify in my phone automatically logs out, i didnt do anything it justs logs out and everytime it logs out and i log in all of my downloaded so...

Moyortega7

Casual Listener

578 Views

2 replies

0 likes

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Solved!! Extra files in playlist made of local files

Hi,I've made a playlist from my local files and everything seems to look ok on my computer, but when I look at the same playlist on my phone there are some extra gray files that I can't delete. I've tried reinstalling the app but it keeps showing up ...

Casual Listener

Hi, I've made a playlist from my local files and everything seems to look ok on my computer, but when I look at the same playlist on my phone there are some extra gray files that I can't delete. I'v...

casablanca6

Casual Listener

943 Views

5 replies

0 likes

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  • 5 replies
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Album cover is backed one position backwards Asus Nexus 7

The Spotify will back the album cover on my Nexus 7.I have to move the cover of the album twice to go to the next song.After a while, the album cover is backed one position backwards.I treid to reinstall app, not solved.

Newbie

The Spotify will back the album cover on my Nexus 7. I have to move the cover of the album twice to go to the next song. After a while, the album cover is backed one position backwards. I tre...

255 Views

0 replies

0 likes

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Spotify keeps pausing

As in the subject - Spotify keeps randomly pausing the music on Android, sometimes even randomly closes at all (this one quite rarely though).And yes, I've tried various solutions mentioned in other topics like this: logging out from all devices, eve...

Regular

As in the subject - Spotify keeps randomly pausing the music on Android, sometimes even randomly closes at all (this one quite rarely though). And yes, I've tried various solutions mentioned in othe...

pceg

Regular

4268 Views

8 replies

0 likes

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  • 0 likes

Offline songs not available in app, but still saved in storage

Did a clean install of the latest version of spotify on my Moto gplus 5, with the latest version of Nougat. I've downloaded heaps of songs in extreme quality. After 2 days, according to the spotify app, I don't have any downloaded songs. I checked my...

Music Fan

Did a clean install of the latest version of spotify on my Moto gplus 5, with the latest version of Nougat. I've downloaded heaps of songs in extreme quality. After 2 days, according to the spotify a...

MrBrown3

Music Fan

607 Views

2 replies

0 likes

  • 607 Views
  • 2 replies
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Problem with graphics

Hi, While I was scrolling my playlist, same issue with graphics happened. It dissapears after a while, but still is pretty annoying. See attatched.Regards

Newbie

Hi,  While I was scrolling my playlist, same issue with graphics happened. It dissapears after a while, but still is pretty annoying. See attatched. Regards

359 Views

0 replies

0 likes

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Spotify app on my Android won't shuffle play.

It only seems to play songs in the order I added them to my playlist, even though I am hitting the green Shuffle Play button.

Newbie

It only seems to play songs in the order I added them to my playlist, even though I am hitting the green Shuffle Play button.

592 Views

0 replies

0 likes

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Re: Offline songs unavailable

I have a somewhat related problem.I'm on vacation and took a couple of SD-cards with me to have enough space for pics and vids.So when I wanted to make a long video I unmounted my "normal" sdcard inserted a new one and recorded.Later I wanted to list...

Newbie

I have a somewhat related problem. I'm on vacation and took a couple of SD-cards with me to have enough space for pics and vids. So when I wanted to make a long video I unmounted my "normal" sdcard...

Joe

Community Legend

584 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

spotify doesn`t save to sd card

sur mon MOTO G je ne peux plus déplacer spotify vers la carte SD !

Newbie

sur mon MOTO G je ne peux plus déplacer spotify vers la carte SD !

359 Views

0 replies

0 likes

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Spotify doesnt erase filter

Hi i have some sort of issue thats very annoying.anytime i play one of my playlists and i search for a specific song in that list and play it, spotify keeps playing that one song even though i cleared the filter. why doesnt it get back to the entire ...

Casual Listener

Hi  i have some sort of issue thats very annoying. anytime i play one of my playlists and i search for a specific song in that list and play it, spotify keeps playing that one song even though...

400 Views

0 replies

0 likes

  • 400 Views
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Chromecast issue with daily mixes

Hello all,I got issues using the chromecast only with the daily mixes... The android app disconnects the music flow after 5s when I connect to chromecast. Everything else works fine.I think it's weird tho.

Newbie

Hello all, I got issues using the chromecast only with the daily mixes... The android app disconnects the music flow after 5s when I connect to chromecast. Everything else works fine. I think it's ...

makoce

Newbie

882 Views

2 replies

3 likes

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  • 2 replies
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Spotify ist unbrauchbar, solange man nicht auf SD-Karte speichern kann!!!

Hallo liebes Forum, kann mir jemand erklären, warum ich Premium-Kunde werden soll, wenn ich das einzig wirkliche Premium-Feature, Musik auf meinem mobilen Gerät zu speichern, nicht nutzen kann? Solange man seinen Speicherort nicht selbst bestimmen ka...

Newbie

Hallo liebes Forum,   kann mir jemand erklären, warum ich Premium-Kunde werden soll, wenn ich das einzig wirkliche Premium-Feature, Musik auf meinem mobilen Gerät zu speichern, nicht nu...

amira3

Newbie

14130 Views

9 replies

2 likes

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  • 9 replies
  • 2 likes

Songs get un-downloaded. Help?

Sometimes when I open my app, all my songs that I have downloaded are no longer saved in my library I have to redownload them. Is there a way to prevent this?

Casual Listener

Sometimes when I open my app, all my songs that I have downloaded are no longer saved in my library I have to redownload them. Is there a way to prevent this?

Joe

Community Legend

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes