Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110360 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
222270 Views
141 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
578917 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
476900 Views
577 replies
40 likes
He intentado todas las soluciones que han publicado, cuando porfin creo que funcionó, se traba la aplicación y se borra todo y peor aún, no reconoce la sd. Llevo una semana intentando arreglarlo y nada PORFAVOR AYUDA!!! ya estoy desesperada, enserio ...
He intentado todas las soluciones que han publicado, cuando porfin creo que funcionó, se traba la aplicación y se borra todo y peor aún, no reconoce la sd. Llevo una semana intentando arreglarlo y na...
Not applicable
4456 Views
3 replies
0 likes
Hello When i say "ok google play elvis"Spotify opens with the elvis page, but the music wont automaticly start I already cleared the cache from the google cache and the spotify cache And restarted my phone.
Hello When i say "ok google play elvis" Spotify opens with the elvis page, but the music wont automaticly start I already cleared the cache from the google cache and the spotify ca...
373 Views
0 replies
0 likes
I have an Android phone and I have been struggling all day trying to get a downloaded playlist of 200+ songs to work on offline mode. It pulls up the song on offline mode, but the "downloaded" song refuses to play. This phone is fairly new and I have...
I have an Android phone and I have been struggling all day trying to get a downloaded playlist of 200+ songs to work on offline mode. It pulls up the song on offline mode, but the "download...
Casual Listener
1771 Views
3 replies
5 likes
Hey, I am trying to listen to some songs by an artist named EGOIST. I live in Italy and my best friend can listen to their songs without any problems, while I can't even fine her on the android app(he also uses android). Any help?
Hey, I am trying to listen to some songs by an artist named EGOIST. I live in Italy and my best friend can listen to their songs without any problems, while I can't even fine her on the android app(h...
347 Views
0 replies
0 likes
I was on my way to work, and I pulled up Spotify to play music. The app was slow from the get-go and wouldn't let me access my 'Artists' page in my 'Library.' I toggled my data on and back off, assuming that my phone was just slow (I'm on Premium, an...
I was on my way to work, and I pulled up Spotify to play music. The app was slow from the get-go and wouldn't let me access my 'Artists' page in my 'Library.' I toggled my data on and back off, assum...
432 Views
0 replies
0 likes
I just cannot skip songs on my headphone. Two clicks do nothing it just pauses and unpauses a song. It works fine with other apps just not this one.
I just cannot skip songs on my headphone. Two clicks do nothing it just pauses and unpauses a song. It works fine with other apps just not this one.
Casual Listener
21325 Views
2 replies
6 likes
Hi, I am always adding songs to my list. I want to put similar songs together without making a Playlist. For example, I added 3 classical music last week, then I added pop rock and jazz. After that I added some more classical. Now in my list, they ar...
Hi, I am always adding songs to my list. I want to put similar songs together without making a Playlist. For example, I added 3 classical music last week, then I added pop rock and jazz. After...
Regular
1126 Views
2 replies
0 likes
So today I opened the Spotify app and was presented with a full screen telling me about some new Spotify voice control feature. Upon pressing the "show me how" button the app just returned to the original interface. Is this some new feature that was ...
So today I opened the Spotify app and was presented with a full screen telling me about some new Spotify voice control feature. Upon pressing the "show me how" button the app just returned to the ori...
Newbie
1127 Views
3 replies
0 likes
Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or entirely just rebooting. I have done a full device wip...
Spotify had glitched out and crashed and wouldn't open. After uninstalling due to the app not opening it would not install and proceeds with either "Package Access Helper has stopped working." or ent...
Regular
11085 Views
13 replies
2 likes
App is not installing or upgrading from past few updates. (I think 3-4)Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuck showing installing.Tried force stopping 'Package Help...
App is not installing or upgrading from past few updates. (I think 3-4) Both Google store or APK installations fail with message - "Unfortunately, Package Access Helper has stopped " Then its stuc...
Regular
1085 Views
2 replies
0 likes
I accidentaly deleted a song from an album that I downloaded and I don't know how to re-add it back to the album?
I accidentaly deleted a song from an album that I downloaded and I don't know how to re-add it back to the album?
Community Legend
404 Views
1 replies
0 likes
My Spotify keeps randomly pausing and my friend says he's been having the same issue, what's going on?
My Spotify keeps randomly pausing and my friend says he's been having the same issue, what's going on?
Community Legend
549 Views
1 replies
0 likes
Every time I play Pixel Empire by Madeon, about 1 minute and 25 seconds into the song, the audio stops, but the bar keeps moving. The controls do nothing, the app becomes very hard to use, and most of the UI becomes invisible; for example, the list o...
Every time I play Pixel Empire by Madeon, about 1 minute and 25 seconds into the song, the audio stops, but the bar keeps moving. The controls do nothing, the app becomes very hard to use, and most o...
431 Views
0 replies
0 likes
Download using celuler always off, what should i do?
Download using celuler always off, what should i do?
520 Views
0 replies
0 likes
WHY in 2017 can we not re-order songs within a playlist when using Spotify Android App. I remember raising this over 3 years ago. Now back on Android, I am simply at a loss for words. Answer the questions Spotify. Why is there no ability to sort trac...
WHY in 2017 can we not re-order songs within a playlist when using Spotify Android App. I remember raising this over 3 years ago. Now back on Android, I am simply at a loss for words. ...
356 Views
0 replies
1 likes
i have my playlist set and i shuffle or just play through the entire list, then it begins to play my "recommeded songs" I dont want these to play unless I chose to. i was playing my playlist for the kids at football and all of sudden a song I didnt d...
i have my playlist set and i shuffle or just play through the entire list, then it begins to play my "recommeded songs" I dont want these to play unless I chose to. i was playing my playlist fo...
Community Legend
37540 Views
3 replies
0 likes
Lately my spotify has been acting up, and it's annoying the heck out of me.Everyday it freezes up several times a day. It will still play music, but i can't skip songs, pause the music, or do anything at all in the app.Even when closing the app it wi...
Lately my spotify has been acting up, and it's annoying the heck out of me. Everyday it freezes up several times a day. It will still play music, but i can't skip songs, pause the music, or do anyth...
Roadie
907 Views
2 replies
0 likes
autoplay is randomly not working. I checked that it is enabled in my settings but at the end of my playlists it just stops playing music. I tried turning autoplay off and on but it ddidnt fix. also restarted my phone and reinstalled spotify. **bleep*...
autoplay is randomly not working. I checked that it is enabled in my settings but at the end of my playlists it just stops playing music. I tried turning autoplay off and on but it ddidnt fix. also r...
561 Views
0 replies
0 likes
Hi , hi already have a premium account, as i can see on my pc browser.Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand.On pc everything is ok, next payment on 11/11/2017----
Hi , hi already have a premium account, as i can see on my pc browser. Since i formatted my cellphone spotify app doesn't want to recognize my account as premium...i can't understand. On pc everyth...
1765 Views
0 replies
0 likes
