Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
please help!i had to get the new version of spotify and downloaded it and accidentaly hit "log in with facebook" and now all my playlists are missing i have tried to uninstall and log on again on the other options but now it refuses my username,and e...
please help! i had to get the new version of spotify and downloaded it and accidentaly hit "log in with facebook" and now all my playlists are missing 😞 i have tried to uninstall and log on again o...
Roadie
501 Views
1 replies
0 likes
I forgot it and can't get in my spotify ACC where i had Premium
I forgot it and can't get in my spotify ACC where i had Premium
Roadie
363 Views
1 replies
0 likes
Bonjour, j'aime beaucoup écouter ma musique via les daily mix, en revanche, j'ai supprimer une chanson par erreur de celui-ci avec l'icône rond avec un trait à l'intérieur, j'aimerais savoir comment je peux annuler ceci svp, pour que ce titre puisse ...
Bonjour, j'aime beaucoup écouter ma musique via les daily mix, en revanche, j'ai supprimer une chanson par erreur de celui-ci avec l'icône rond avec un trait à l'intérieur, j'aimerais savoir comment ...
2619 Views
0 replies
0 likes
I was wondering if there was a way for me to find all of my downloaded music. I didn't know last night that my downloads didn't show up in my library unless I save them to it. I figured that out today. Is there any way we could get a downloaded secti...
I was wondering if there was a way for me to find all of my downloaded music. I didn't know last night that my downloads didn't show up in my library unless I save them to it. I figured that out toda...
481 Views
0 replies
0 likes
Hi,I am a premium user and am having some trouble with the offline mode. I have a playlist that I downloaded for offline listening, but when I am in offline mode and try to select the playlist I get a message saying the playlist is unavailable. Howev...
Hi, I am a premium user and am having some trouble with the offline mode. I have a playlist that I downloaded for offline listening, but when I am in offline mode and try to select the playlist I ge...
441 Views
0 replies
0 likes
I've seen many discussions about this issue in many forums, yet it never gets fixed. Let's try to state the problem clearly. Spotify, you stutter when playing via bluetooth on Andorid. The sound just drops out anytime something like a notification, e...
I've seen many discussions about this issue in many forums, yet it never gets fixed. Let's try to state the problem clearly. Spotify, you stutter when playing via bluetooth on Andorid.&nb...
1603 Views
0 replies
3 likes
Since about 2 updates ago, when playing music, with the Album Cover visible, after the smartphone screen goes to sleep, frequently, when I start the screen again, the Album Cover is not there (just an empty space), although the previous and next albu...
Since about 2 updates ago, when playing music, with the Album Cover visible, after the smartphone screen goes to sleep, frequently, when I start the screen again, the Album Cover is not there (just a...
Music Fan
389 Views
1 replies
0 likes
Here I am on the spotify forum again, for the same problem that happened multiple times and where there's still - and this is a well known problem for a while - no fix for.I use spotify to listen to off line songs a lot. So, my android phone is full ...
Here I am on the spotify forum again, for the same problem that happened multiple times and where there's still - and this is a well known problem for a while - no fix for. I use spotify to listen t...
Regular
589 Views
1 replies
0 likes
None of my devices are showing up. I've checked they are all connected to the same wifi network, I've updated and restarted everything and still nothing. Help!
None of my devices are showing up. I've checked they are all connected to the same wifi network, I've updated and restarted everything and still nothing. Help!
Casual Listener
520 Views
3 replies
0 likes
Hello. I just purchased Premium today. Paid it with my ATM card, purchased the 6 months of Premium option. However, it didn't go well.I started my Spotify app on my phone (ASUS Zenfone 2, Android OS), opened the "now playing" section, the "now playin...
Hello. I just purchased Premium today. Paid it with my ATM card, purchased the 6 months of Premium option. However, it didn't go well. I started my Spotify app on my phone (ASUS Zenfone 2, ...
Casual Listener
1014 Views
2 replies
0 likes
Ok...on a road trip a few days ago, my wife used my phone and Spotify to play an Aretha Franklin playlist. And since, after every song thay plays...whether I start a new playlist, add to que, or anything...after playing 1 song, it always goes back to...
Ok...on a road trip a few days ago, my wife used my phone and Spotify to play an Aretha Franklin playlist. And since, after every song thay plays...whether I start a new playlist, add to que, or anyt...
Community Legend
372 Views
1 replies
0 likes
Hola, perdonen mi pregunta, pero era premium y cerre mi sesion en mi celular por descuido. Y cuando volvi a abrirla deje de ser premium y tengo el temor de volver a poner mi numero de tarjeta y que me duplique el cobro. Si alguien sabe o lo paso lo m...
Hola, perdonen mi pregunta, pero era premium y cerre mi sesion en mi celular por descuido. Y cuando volvi a abrirla deje de ser premium y tengo el temor de volver a poner mi numero de tarjeta y que m...
Roadie
490 Views
2 replies
0 likes
Suddenly Spotify deletes all the downloaded songs.That happened about 5 times already. I have more than 1000 downloaded songs and had to download everything again all of the times.It's really annoying when i'm on the road without internet connection ...
Suddenly Spotify deletes all the downloaded songs. That happened about 5 times already. I have more than 1000 downloaded songs and had to download everything again all of the times. It's really...
Spotify Star
354 Views
1 replies
0 likes
Spotify closes itself from time to time.Sometimes it closes 3x during the duration of a track. It is really annoying.
Spotify closes itself from time to time. Sometimes it closes 3x during the duration of a track. It is really annoying.
Community Legend
330 Views
1 replies
0 likes
HiWhen my phone goes to lock screen spotify will play but sometimes the song stopsHas anyone any ideas
Hi When my phone goes to lock screen spotify will play but sometimes the song stops Has anyone any ideas
Community Legend
709 Views
1 replies
0 likes
I am not sure what to put here as a value to the field.
I am not sure what to put here as a value to the field.
261 Views
0 replies
0 likes
I'm fed up of spotify playing songs not on my playlist comment here if you agree with me
I'm fed up of spotify playing songs not on my playlist comment here if you agree with me
224 Views
0 replies
0 likes
I'm listening to spotify at the gym as usual using my andriod phone and now it keeps trying to connect to something other than my phone even when I click on to listen on this phone. The other device starts with a SM- something.
I'm listening to spotify at the gym as usual using my andriod phone and now it keeps trying to connect to something other than my phone even when I click on to listen on this phone. The other device ...
229 Views
0 replies
0 likes
Hello everyone. I have a Galaxy S5, and I've been trying to reorganize my songs in my playlists, but there does not seem to be a way to do that, like in ITunes. Am I missing something? Can I do it through my desktop at least? It seems that this shoul...
Hello everyone. I have a Galaxy S5, and I've been trying to reorganize my songs in my playlists, but there does not seem to be a way to do that, like in ITunes. Am I missing something? Can I do it th...
Roadie
389 Views
1 replies
1 likes
Spotify keeps opening up automatically on my phone Everytime my phone connects to my car audio through Bluetooth. I don't want to use Spotify Everytime it connects.
Spotify keeps opening up automatically on my phone Everytime my phone connects to my car audio through Bluetooth. I don't want to use Spotify Everytime it connects.
642 Views
0 replies
0 likes
