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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6852 Views

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Superuser Contribution Larger album art for samsung

Whenever i play my songs from spotify, the album art only comes out as a small picture rather than across the full screen. I am using a samsung. For iphone users, all the album arts are fully occupying the screen.

Newbie

Whenever i play my songs from spotify, the album art only comes out as a small picture rather than across the full screen. I am using a samsung. For iphone users, all the album arts are fully occupyi...

RodrigoPalma

Roadie

371 Views

1 replies

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Superuser Contribution Muisc stops

I want to know why my music stops playing automatically on my S8? It'll be playing and just stop for no reason! Then there's the problem when I do want to stop playing, I close the app and it automatically opens a few mins later, doesn't play but I c...

Newbie

I want to know why my music stops playing automatically on my S8? It'll be playing and just stop for no reason! Then there's the problem when I do want to stop playing, I close the app and it automat...

RodrigoPalma

Roadie

302 Views

1 replies

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can't click shuffle play

hi, i've pay for premium account, but when i click shuffle play or i want to start the song all over again by clicking (what do i call it?) rewind or whatsoever, i can't do that. it says that i discovered a premium feature and that i should get a pre...

Casual Listener

hi, i've pay for premium account, but when i click shuffle play or i want to start the song all over again by clicking (what do i call it?) rewind or whatsoever, i can't do that. it says that i disco...

Nico

Community Legend

596 Views

1 replies

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Songs constantly pausing.

I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it's extemely annoying. I have: - Rebooted the phone....

Casual Listener

I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it...

theparijat

Newbie

713 Views

4 replies

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Login Screen flickering with colors

This is on Samsung Galaxy Amp 2 cricket phone. My eyes hurt and this color flickering makes me want to vomit. Please help. Is there any way to fix this? Seizure Warning:https://www.youtube.com/watch?v=_5nJFEIifeY&feature=youtu.be

Casual Listener

This is on Samsung Galaxy Amp 2 cricket phone.   My eyes hurt and this color flickering makes me want to vomit. Please help.   Is there any way to fix this?   Seizure Warning: h...

romeotomescu

Newbie

2260 Views

8 replies

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Problem downloading songs offline

Hello I can t download the songs offline because the message 'you can t download on more than three devices ' appeares,the problem is that I have only spotify on my phone,the thing that comes in my mind is that before this message appeared I have upg...

Visitor

Hello I can t download the songs offline because the message 'you can t download on more than three devices ' appeares,the problem is that I have only spotify on my phone,the thing that comes in my m...

Joe

Community Legend

601 Views

1 replies

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big data usage when some songs are downloaded

Hello,I have problem with big data usage.I made clear new instalation of spotify app on my android phone.I have set streaming quality to low.I have checked data usage during streaming - about 50MB per hour = it is OK I have downloaded some playlists ...

Casual Listener

Hello, I have problem with big data usage. I made clear new instalation of spotify app on my android phone. I have set streaming quality to low. I have checked data usage during streaming - about...

pavelsimunek

Casual Listener

541 Views

1 replies

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Music deleted

Hello,I downloaded some music to listen them without internet connection, but they have been delete by themselves. Now i have to re download them with a very slow connection. Thank you spotify.PS : Sorry for my bad english, i'm french

Visitor

Hello, I downloaded some music to listen them without internet connection, but they have been delete by themselves. Now i have to re download them with a very slow connection. Thank you spotify. ...

nrzrf14

Newbie

308 Views

1 replies

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Superuser Contribution Lengthening pause time before app closes.

Hello,I would like to use Spotify with my running app, Zombies,Run. This running app has story segmentes, during which Spotify is paused. Unfortunately, after a short time Spotify stops all together, so that when the story segmente ends my music is n...

Casual Listener

Hello, I would like to use Spotify with my running app, Zombies,Run. This running app has story segmentes, during which Spotify is paused. Unfortunately, after a short time Spotify stops all toget...

RuteCT

Casual Listener

487 Views

2 replies

1 likes

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Once Song is over Spotify paused at the end.

Hi @ all,I have the problem that once a Song is over Spotify paused at the end of Song.Nevertheless if I play music on my Android device Or on PC.Checked all settings and seems to be ok.Also reinstalled Spotify and cleared Cache but nothing helped.Al...

Newbie

Hi @ all, I have the problem that once a Song is over Spotify paused at the end of Song. Nevertheless if I play music on my Android device Or on PC. Checked all settings and seems to be ok. Als...

264 Views

0 replies

0 likes

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Superuser Contribution Unable to add songs to Queue; Songs in Queue get removed automatically.

Recently, I realised that when I select songs from my playlist and click "Add to Queue", not all songs get added. Another issue is when I've added the Songs, they somehow get skipped (like if you clicked the next button when the song plays) even when...

Casual Listener

Recently, I realised that when I select songs from my playlist and click "Add to Queue", not all songs get added. Another issue is when I've added the Songs, they somehow get skipped (like if you cli...

MarkKJF

Casual Listener

720 Views

2 replies

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Unable to download songs onto Android, no storage options in setting.

I have 20 gigs left on my sd card but Spotify says I'm out of space, there's no storage option in the settings. Alternatively, I cleared cache, force stopped the app, uninstalled app, reset phone, went into android data and deleted com.Spotify, reins...

Casual Listener

I have 20 gigs left on my sd card but Spotify says I'm out of space, there's no storage option in the settings. Alternatively, I cleared cache, force stopped the app, uninstalled app, reset phone, we...

RealRatchet1086

Casual Listener

481 Views

3 replies

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Superuser Contribution Using data to play downloaded songs.

So i have a custom playlist, I've downloaded the songs on it. I've turned off 'download using cellular' but when I listen to it, it's still using data... Why? And how do i stop it?

Newbie

So i have a custom playlist, I've downloaded the songs on it. I've turned off 'download using cellular' but when I listen to it, it's still using data... Why? And how do i stop it?

RodrigoPalma

Roadie

345 Views

1 replies

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Superuser Contribution had downloads; now gone

I downloaded several playlists to my Galaxy s7. I was able to play those playlists to the audio system in my new car. But, a few days later, I tried again and on the phone, none of the playlists had the downloaded arrow. I did upgrade the phone last ...

Regular

I downloaded several playlists to my Galaxy s7.  I was able to play those playlists to the audio system in my new car.  But, a few days later, I tried again and on the phone, none of the p...

RodrigoPalma

Roadie

296 Views

1 replies

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SD Card and download issues

I've been having issues with spotify recognizing my SD card. If I unmount and mount, it will show for a while. I'm able to download content, but eventually spotify fails to see the card.I have attempted formatting the card, as well as doing a full un...

Casual Listener

I've been having issues with spotify recognizing my SD card. If I unmount and mount, it will show for a while. I'm able to download content, but eventually spotify fails to see the card. I have at...

Aquilisdicio

Casual Listener

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Behind the lyrics doesnt work

I was using spotify on my nexus 5x where behind the lyric worked but then one day i opened my spotify it was gone, meanwhile i have reinstalled it multiple times and yes its turned on in settings. A few weeks back my phone broke so i bought a galaxy ...

Visitor

I was using spotify on my nexus 5x where behind the lyric worked but then one day i opened my spotify it was gone, meanwhile i have reinstalled it multiple times and yes its turned on in settings. A ...

user-removed

Not applicable

392 Views

1 replies

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Superuser Contribution Issues with non downloaded music randomly stopping while on data

A couple of months ago my phone started having issues playing non downloaded music on data, songs or whatever I was listening to would randomly stop but would start back up again when I unlocked my phone. It will play my downloaded music just fine. H...

Newbie

A couple of months ago my phone started having issues playing non downloaded music on data, songs or whatever I was listening to would randomly stop but would start back up again when I unlocked my p...

Lee

Spotify

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Superuser Contribution All local files are gone

Hi, All my local stored offline music is wiped after I was asked to re-login.Very unconvienient when on holiday where roaming charges apply! Any ideas how to get spotify to reload the local stored files?

Newbie

Hi,   All my local stored offline music is wiped after I was asked to re-login. Very unconvienient when on holiday where roaming charges apply!   Any ideas how to get spotify to reload...

Lee

Spotify

418 Views

1 replies

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Solved!! I don't received all premium privilege...

I don't have unlimited skip and I cannot shuffle my songs. But I can download my playlist on the a device. I just subscribe to a 30-day trial and I'm going to subscribe from now on. What should I do to recieve those? PS. Sry for my bad Eng. I'm from ...

Casual Listener

I don't have unlimited skip and I cannot shuffle my songs. But I can download my playlist on the a device. I just subscribe to a 30-day trial and I'm going to subscribe from now on. What should ...

Nico

Community Legend

835 Views

3 replies

0 likes

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Delted music off data

Hey everyone, I have a weird problem of my Kyocera Duraforce Pro on android marshmellow. Basicly I download music on data, or wifi sometimes, and I go to offline mode because theres no data at school and the wifi blocks downloading music. I go to lis...

Composer

Hey everyone, I have a weird problem of my Kyocera Duraforce Pro on android marshmellow. Basicly I download music on data, or wifi sometimes, and I go to offline mode because theres no data at school...

265 Views

0 replies

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