Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42542 Views
  • 65 replies
  • 25 likes
  • 42542 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878063 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878063 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26376 Views
  • 4 replies
  • 0 likes
  • 26376 Views
  • 4 replies
  • 0 likes

[Behind the Lyrics] Option to show Lyrics only

Hi! Im having an issue with behind the lyrics. I have the option to turn it on in the setting but it never shows up when i play any song. Ex: Xo tour lif3. I am on a samsung galaxy j7 and running android version 7.0, with the latest version of spotif...

  • Newbie
  • Hi! Im having an issue with behind the lyrics. I have the option to turn it on in the setting but it never shows up when i play any song. Ex: Xo tour lif3. I am on a samsung galaxy j7 and running and...
  • Joe
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Spotify seems to be connecting and playing music off other people phones?

Hi all, Random one here, when i am listening to Spotify in the house sometimes it will override my music and start playing music off another person's phone (not in the same house) It offers me a choice of "listen on this phone" or listen on "xpersons...

  • Casual Listener
  • Hi all,   Random one here, when i am listening to Spotify in the house sometimes it will override my music and start playing music off another person's phone (not in the same house) It offers ...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Pequeños chasquidos o cortes en musica

Hola, todo andaba bien hasta que escucho por los auriculares canciones, de reñente se escuchan como unos chasquidos cada tanto que son molestos, tambien se escuchan en el altavoz. Pero cuando pongo la misma musica en otra aplicacion se escucha perfec...

  • Newbie
  • Hola, todo andaba bien hasta que escucho por los auriculares canciones, de reñente se escuchan como unos chasquidos cada tanto que son molestos, tambien se escuchan en el altavoz. Pero cuando pongo l...
  • Huothar
  • Roadie
  • 24001 Views
  • 3 replies
  • 9 likes
  • 24001 Views
  • 3 replies
  • 9 likes

Spotify Notification question on Samsung S7 Edge

Coming from a Samsung Galaxy Note 4: Whenever I would be driving and using Waze I could change the track using my bluetooth and the title of the next song would appear on my notification bar for a second to let me know what song and artist it was swi...

  • Visitor
  • Coming from a Samsung Galaxy Note 4: Whenever I would be driving and using Waze I could change the track using my bluetooth and the title of the next song would appear on my notification bar for...
  • Shahnawaz1992
  • Newbie
  • 2556 Views
  • 11 replies
  • 1 likes
  • 2556 Views
  • 11 replies
  • 1 likes

Solved!! Unable to go offline

I recently changed my phone to a Motorola Moto 5g s. The spotify app won't allow me to go offlibe, the slider is greyd out. Can anyone help?

  • Community Legend
  • I recently changed my phone to a Motorola Moto 5g s. The spotify app won't allow me to go offlibe, the slider is greyd out. Can anyone help?
  • spiritofradio
  • Community Legend
  • 2616 Views
  • 2 replies
  • 0 likes
  • 2616 Views
  • 2 replies
  • 0 likes

Spotify pausing music when I unlock the phone

Anybody having the same problem? It's been a few days and I'm always using the same headphones, it doesn't happen with the default music player and everything is up to date

  • Casual Listener
  • Anybody having the same problem? It's been a few days and I'm always using the same headphones, it doesn't happen with the default music player and everything is up to date
  • Gwg
  • Casual Listener
  • 1043 Views
  • 1 replies
  • 0 likes
  • 1043 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify slowing the phone

The app seems to be much slower, and I mean MUCH slower now when I ran out of premium, while I had premium, it was smooth even though I had multiple Gb of musicBut the instant my premium ended, the app became very slow and has crashed my device multi...

  • Casual Listener
  • The app seems to be much slower, and I mean MUCH slower now when I ran out of premium, while I had premium, it was smooth even though I had multiple Gb of music But the instant my premium ended, the...
  • GaryxGaming
  • Casual Listener
  • 1383 Views
  • 2 replies
  • 0 likes
  • 1383 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Horrible audio vía Bluetooth since last update.

8.4.17 seems to be the problem. At first I thought about the headphones, but after connecting other audio devices and using other music apps as well it was an evident Spotify issue.The higher frequencies sound distorted and there's annoying tickling ...

  • Roadie
  • 8.4.17 seems to be the problem. At first I thought about the headphones, but after connecting other audio devices and using other music apps as well it was an evident Spotify issue. The higher frequ...
  • Huothar
  • Roadie
  • 745 Views
  • 4 replies
  • 1 likes
  • 745 Views
  • 4 replies
  • 1 likes

Spotify funciona apenas no 3G

O meu Spotify simplesmente nao conecta no Wi-Fi, aparece a mensagem (You're offline), funciona apenas no 3G.Já reiniciei o modem, reinstalei o aplicativo, mas nenhuma solução pareceu efetiva.

  • Newbie
  • O meu Spotify simplesmente nao conecta no Wi-Fi, aparece a mensagem (You're offline), funciona apenas no 3G. Já reiniciei o modem, reinstalei o aplicativo, mas nenhuma solução pareceu efetiva.
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

"Songs" tab - where are the downloaded songs?

Hi all!When I download a full set playlist (not song by song) the songs don't show on the "Songs" tab.A downloaded song only appears in the "Song" tab if I save it individually!Is that normal?What I'm looking for is a way to shuffle through all the d...

  • Newbie
  • Hi all! When I download a full set playlist (not song by song) the songs don't show on the "Songs" tab. A downloaded song only appears in the "Song" tab if I save it individually! Is that normal? ...
  • Joe
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Problems with sound quality

I'm a premium user and its been about two weeks since I've been experiencing very bad quality sound on any song I play. Songs sound muffled, like if I was playing a 96kbps mp3 or even worse. Things I have tried and tested both on WiFi and Mobile conn...

  • Newbie
  • I'm a premium user and its been about two weeks since I've been experiencing very bad quality sound on any song I play. Songs sound muffled, like if I was playing a 96kbps mp3 or even worse. Things I...
  • beansi74
  • Casual Listener
  • 4689 Views
  • 2 replies
  • 1 likes
  • 4689 Views
  • 2 replies
  • 1 likes

Solved!! Spotify se cierra automaticamente

Tengo un problema de días atras, un bloqueo mi móvil o un contestar un mensaje se cierra la aplicación en automático. Por que es esto

  • Newbie
  • Tengo un problema de días atras, un bloqueo mi móvil o un contestar un mensaje se cierra la aplicación en automático. Por que es esto
  • boakyeangela1
  • Regular
  • 1579 Views
  • 1 replies
  • 0 likes
  • 1579 Views
  • 1 replies
  • 0 likes

Problems with Dual Sim and offline mode

Hi everybody, I search for this and there is no information about it. I already saw that there are some problems using dual sim but my problem is this...I can play Spotify in any of my two sims (I'm from México and using Telcel and Virgin Mobile) but...

  • Casual Listener
  • Hi everybody, I search for this and there is no information about it. I already saw that there are some problems using dual sim but my problem is this...I can play Spotify in any of my two sims (I'm ...
  • Arundas
  • Regular
  • 2169 Views
  • 4 replies
  • 0 likes
  • 2169 Views
  • 4 replies
  • 0 likes

Switching data provider in dual sim phone cause bug in Spotify

I'll do my best to describe the problem since English is not my main language. When I use Spotify Premium on my Galaxy S7 Dual SIM (G930FD), the download music function only worked with one SIM at any time.I have data plan on both SIMs, so I can do a...

  • Regular
  • I'll do my best to describe the problem since English is not my main language.   When I use Spotify Premium on my Galaxy S7 Dual SIM (G930FD), the download music function only worked with one ...
  • Arundas
  • Regular
  • 1876 Views
  • 3 replies
  • 0 likes
  • 1876 Views
  • 3 replies
  • 0 likes

Bug in spotify when using dual sim phone

The phone Galaxy s6 duos. The download over cellular is working ONLY when Sim1 for data transfer. I think it's a bug.Streaming works no matter what SIM card is used for data transfer.

  • Newbie
  • The phone Galaxy s6 duos.   The download over cellular is working ONLY when Sim1 for data transfer. I think it's a bug. Streaming works no matter what SIM card is used for data transfer.
  • Arundas
  • Regular
  • 2977 Views
  • 2 replies
  • 3 likes
  • 2977 Views
  • 2 replies
  • 3 likes

Android app quits on incoming calls

Hi everyone. Short facts Sony XZAndroid 7.1.1Spotify version 8.4.18... The app kills itself when I'm receiving an incoming call.Or when I pause the music, to look at something other with sound(letting the app run in background to be easily toggled ba...

  • Newbie
  • Hi everyone.   Short facts  Sony XZ Android 7.1.1 Spotify version 8.4.18...   The app kills itself when I'm receiving an incoming call. Or when I pause the music, to look at so...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Music keeps stopping randomly

Hi guys! My music keeps stopping every few minutes for no reason. I have restarted the app and my phone but still having issues. It is not due to notifications or other sounds on my phone. Has this happened with anyone else and have you been able to ...

  • Casual Listener
  • Hi guys! My music keeps stopping every few minutes for no reason. I have restarted the app and my phone but still having issues. It is not due to notifications or other sounds on my phone. Has this h...
  • Vadim84
  • Newbie
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Huawei P8 Lite Smart

Hi guys would you please help me in fixing this? I got a Huawei P8 Lite Smart and Spotify stopped working since I devided to update the app yesterday. App doesn't open at all and I have a Premium account too. Has anything similar ever happened to you...

  • Newbie
  • Hi guys would you please help me in fixing this? I got a Huawei P8 Lite Smart and Spotify stopped working since I devided to update the app yesterday. App doesn't open at all and I have a Premium acc...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

I can't delete a playlist

I have I playlist I want to delete, but it just doesn't go away. When I press delete in the context menu it remains there and nothing happens. Help?

  • Casual Listener
  • I have I playlist I want to delete, but it just doesn't go away. When I press delete in the context menu it remains there and nothing happens. Help?
  • darktee
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Search function crashes app

Hi Spotify, I have been using spotify for approx. 4 years. I feel as though I have to start this topic due to lack of fixes and discussions that have helped via google search and using the spotify community. Device Samsung Galaxy S7 SM-G930FAndroid V...

  • Newbie
  • Hi Spotify,   I have been using spotify for approx. 4 years. I feel as though I have to start this topic due to lack of fixes and discussions that have helped via google search and using the s...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes