Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I was logged out of Spotify and when I logged back in I got a pop up saying that I had to pass my contract to Spotify AB, a swedish company. I agreed ( Did not have any other choice anyways) and when I did everything was different. All my saved songs...
I was logged out of Spotify and when I logged back in I got a pop up saying that I had to pass my contract to Spotify AB, a swedish company. I agreed ( Did not have any other choice anyways) and when...
Moderator
330 Views
1 replies
0 likes
Hi, my Spotify stuck on the attached ad and can't play music after this ad started, no matter how I uninstalled or signed in again, this problem can't be solved. When I pressed Play, the ad just started all over again. Please help!
Hi, my Spotify stuck on the attached ad and can't play music after this ad started, no matter how I uninstalled or signed in again, this problem can't be solved. When I pressed Play, the ad just star...
540 Views
0 replies
0 likes
The playback volume on my android is very low, even on max volume and service sound settings to increase volume the sound in too low, is there any possiblity to fix this error on an update??
The playback volume on my android is very low, even on max volume and service sound settings to increase volume the sound in too low, is there any possiblity to fix this error on an update??
325 Views
0 replies
0 likes
Whenever I leave and return to a wifi connection, Spotify has uninstalled the playlists I downloaded. For example, I've downloaded playlists, left the wifi range to the car and tried to play music. The Spotify app then says that none of my playlists ...
Whenever I leave and return to a wifi connection, Spotify has uninstalled the playlists I downloaded. For example, I've downloaded playlists, left the wifi range to the car and tried to play mus...
Casual Listener
881 Views
2 replies
0 likes
Hey guys,even though I selected external storage on my SD card the storage is still occupied on my Samsung J5 (I think that's the name)it is annoying because it is around 5gb.
Hey guys, even though I selected external storage on my SD card the storage is still occupied on my Samsung J5 (I think that's the name) it is annoying because it is around 5gb.
300 Views
0 replies
0 likes
Estoy suscrito en el plan familiar, y en mi compu e ipad funciona a la perfeccion, pero en android me aparece que no tengp premium ¿que hago?
Estoy suscrito en el plan familiar, y en mi compu e ipad funciona a la perfeccion, pero en android me aparece que no tengp premium ¿que hago?
529 Views
0 replies
0 likes
I wish there was an option that allows spotify to keep playing the track while I send a voice note with whatsapp. Sometimes I'm listening to a song through my Bluetooth speakers and I want to send part of the song I'm listening to through a voice not...
I wish there was an option that allows spotify to keep playing the track while I send a voice note with whatsapp. Sometimes I'm listening to a song through my Bluetooth speakers and I want to send pa...
1702 Views
0 replies
8 likes
Hi,I have Spotify Premium with the account linked to multiple devices (phone, Alexa, Sonos, etc). When I am in my car using android auto and another device starts playback Spotify within Android Auto thinks I am playing it back on my device and switc...
Hi, I have Spotify Premium with the account linked to multiple devices (phone, Alexa, Sonos, etc). When I am in my car using android auto and another device starts playback Spotify within Android ...
515 Views
0 replies
0 likes
Please help - I stream my music via Bluetooth to my car radio and spotify worked perfectly with my old phone (Sony Xperia) but since I started using my new phone (Samsung s7) the track info will not display on my car radio! Any suggestions would be g...
Please help - I stream my music via Bluetooth to my car radio and spotify worked perfectly with my old phone (Sony Xperia) but since I started using my new phone (Samsung s7) the track info will not ...
675 Views
0 replies
0 likes
Hey folks,Got a question. Today I noticed that my premium membership went out. So I bought a prepaid card for 3 months (what I always did for the last 2 years). I redeemed the code and everything seemed fine. But when I try to turn off the shuffle fu...
Hey folks, Got a question. Today I noticed that my premium membership went out. So I bought a prepaid card for 3 months (what I always did for the last 2 years). I redeemed the code and everything s...
Community Legend
541 Views
1 replies
0 likes
Hi there.Using Spotify with Chromecast Audio but got an unstable connection: Somethimes it just says Connecting or cant find any devices.Sometimes it Connects but suddently Disconnects after some time,or continues playing on CC Audio but loosing conn...
Hi there. Using Spotify with Chromecast Audio but got an unstable connection: Somethimes it just says Connecting or cant find any devices. Sometimes it Connects but suddently Disconnects a...
Roadie
1329 Views
2 replies
3 likes
Hi everyone! I just bought a family pack, so im premium now, but the android app doesnt let me change the quality setting (set for "auto" in streaming, and "normal" for downloaded songs). Does anyone know the reason? Thanks!!
Hi everyone! I just bought a family pack, so im premium now, but the android app doesnt let me change the quality setting (set for "auto" in streaming, and "normal" for downloaded songs). Do...
Community Legend
631 Views
1 replies
0 likes
Hi! I want to play an album but Spotify tell me "This song is not available" I searsh in the browser and is there!! But when I pick Open in Spotify, appear this message.. What can I do!? Thanks!!
Hi! I want to play an album but Spotify tell me "This song is not available" I searsh in the browser and is there!! But when I pick Open in Spotify, appear this message.. What can I do!? Thanks!!
Community Legend
519 Views
3 replies
0 likes
It appears that the Concert hall sound effect in the Equalizer menu persists outside of the app. If I play videos from youtube/facebook/gallery for example, these videos gain the reverb effect also. If I disable the effect in the Spotify app the issu...
It appears that the Concert hall sound effect in the Equalizer menu persists outside of the app. If I play videos from youtube/facebook/gallery for example, these videos gain the reverb effe...
Regular
5524 Views
1 replies
1 likes
I bough today a Code from a Shop. I used it and in the online website of spotify, they say that I have Premium until to the 31.8.2017. But when I login to the App, they say that I dont have Premium. Can someone pls help me?
I bough today a Code from a Shop. I used it and in the online website of spotify, they say that I have Premium until to the 31.8.2017. But when I login to the App, they say that I dont have Premium. ...
Community Legend
361 Views
1 replies
0 likes
hey i was wondering if anyone knew if its possible to completly transfer every song you have downloaded for offline play to your android phone and have it ready for offline play too? i dont want to have to redownload off of data on my phone as my lib...
hey i was wondering if anyone knew if its possible to completly transfer every song you have downloaded for offline play to your android phone and have it ready for offline play too? i dont want to h...
306 Views
0 replies
0 likes
I toggled off hide activity in desktop but my profile still shows my recently played on android - pretty sure it's the public view. Then for several days I haven't been able to search friends - username or otherwise.
I toggled off hide activity in desktop but my profile still shows my recently played on android - pretty sure it's the public view. Then for several days I haven't been able to search friends - usern...
521 Views
0 replies
0 likes
BonjourVoici plusieurs heures que Spotify plante ("l'application Spotify s'est arrêté") Je l'ai désinstallé puis réinstallé après de nombreuses échec (erreur code -24) pour avoir le même résultat encore et encore ....J'ai également enlevé puis remis ...
Bonjour Voici plusieurs heures que Spotify plante ("l'application Spotify s'est arrêté") Je l'ai désinstallé puis réinstallé après de nombreuses échec (erreur code -24) pour avoir le même rés...
Community Legend
1526 Views
1 replies
0 likes
Se para la reproducción al terminar una canción si el móvil está bloqueado. Lo desbloqueo y vuelve a reproducir solito. Es bastante molesto. Mi móvil es un Xiaomi redmi4. Escucho Spotify al salir a correr y eso de que se pare canción a canción es un ...
Se para la reproducción al terminar una canción si el móvil está bloqueado. Lo desbloqueo y vuelve a reproducir solito. Es bastante molesto. Mi móvil es un Xiaomi redmi4. Escucho Spotify al salir a c...
314 Views
0 replies
0 likes
The album art for Stillmatic - Nas does not show and when a song from stillmatic ends it pauses and won't play the next song automatically. Anyone have the same problem or know a solution?
The album art for Stillmatic - Nas does not show and when a song from stillmatic ends it pauses and won't play the next song automatically. Anyone have the same problem or know a solution?
Newbie
2246 Views
2 replies
0 likes
