Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6396 Views

0 replies

7 likes

  • 6396 Views
  • 0 replies
  • 7 likes

Solved!! Spotify needs to shape up

I came to this site for the second time in three yearsAnd after visiting this time,I then go back into my Spotify app only for a message to appear,saying you have signed in on a maximum amount of devices,and you have deleted 3.5 gig of dataI have had...

Casual Listener

I came to this site for the second time in three years And after visiting this time,I then go back into my Spotify app only for a message to appear,saying you have signed in on a maximum amount of d...

DRUIDDOODE

Casual Listener

721 Views

2 replies

0 likes

Spotify needs to shape up
  • 721 Views
  • 2 replies
  • 0 likes

Create playlist from Radio

Hello.I use Spotify at iPad and when i search for some radio station and play It, i have the option at the right top corner (...) to "Add to playlist" and save all musics from this radio station. Then i can download to listen offline.With my Spotify ...

Casual Listener

Hello. I use Spotify at iPad and when i search for some radio station and play It, i have the option at the right top corner (...) to "Add to playlist" and save all musics from this radio station....

Dinviel

Casual Listener

5054 Views

2 replies

1 likes

  • 5054 Views
  • 2 replies
  • 1 likes

'%' character in search

Andriod Version 8.4.9.271 armV7Entering a search term containing the '%' character causes the message "Ooops, something went wrong".

Visitor

Andriod Version 8.4.9.271 armV7 Entering a search term containing the '%' character causes the message "Ooops, something went wrong".

seejaylamb

Newbie

347 Views

1 replies

1 likes

  • 347 Views
  • 1 replies
  • 1 likes

Behind the Lyrics

Hallo Leute,Ich habe ein kleines Problem mit der Funktion "Behind the Lyrics". Es funktioniert nicht. Trotz Neuinstallation auf Rat des Spotifyteams taucht nicht mal der Rand bei den Liedern auf, mit dem man zu den Lyrics kommt. Hat einer eine ähnlic...

Newbie

Hallo Leute, Ich habe ein kleines Problem mit der Funktion "Behind the Lyrics". Es funktioniert nicht. Trotz Neuinstallation auf Rat des Spotifyteams taucht nicht mal der Rand bei den Liedern auf, m...

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
  • 0 likes

Losing Volume Control with Chromecast

Well, my problem of Chromecast randomly disconnecting with Spotify stopped with latest update (to Spotify) - but I'm experiencing another isue: I frequently lose volume control on my phone. For instance, I’ll try turning the music down and notice I’m...

Gig Goer

Well, my problem of Chromecast randomly disconnecting with Spotify stopped with latest update (to Spotify) - but I'm experiencing another isue: I frequently lose volume control on my phone. &n...

psgpremium

Music Fan

37933 Views

68 replies

39 likes

  • 37933 Views
  • 68 replies
  • 39 likes

se escuchan por partes

Selecciono una canción y se comienza a escuchar por partes como si se trabara la app

Newbie

Selecciono una canción y se comienza a escuchar por partes como si se trabara la app

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Download with wifi

Hi guys! So yesterday my provider gave me 24 hours of unlimited data. I had to leave and decided to download some music on Spotify with my (unlimited) data and switched it on to do so. After I downloaded the playlist I wanted to, I switched it off ag...

Newbie

Hi guys! So yesterday my provider gave me 24 hours of unlimited data. I had to leave and decided to download some music on Spotify with my (unlimited) data and switched it on to do so. After I downlo...

409 Views

0 replies

0 likes

  • 409 Views
  • 0 replies
  • 0 likes

Spotify Does Not Play When Selecting a Song

Using Samsung Galaxy S3 and latest firms for phone and app.Tapping a song does not play it. - it only makes the "shuffle all" button wiggle - if it's there, anyway.I have performed all the basic diagnostic procedures, including a clean re-installatio...

Casual Listener

Using Samsung Galaxy S3 and latest firms for phone and app. Tapping a song does not play it. - it only makes the "shuffle all" button wiggle - if it's there, anyway. I have performed all the ba...

david888

Regular

1061 Views

7 replies

0 likes

  • 1061 Views
  • 7 replies
  • 0 likes

App stopped being able to put to sleep

Hi I've been using Spotify for 3 years continuouslyBut in the last week I have stopped being able to put the app to sleep when not using itI have a Samsung device and it has a non removable batterySo preserving battery life, as I am a power user is p...

Casual Listener

Hi I've been using Spotify for 3 years continuously But in the last week I have stopped being able to put the app to sleep when not using it I have a Samsung device and it has a non removable batte...

DRUIDDOODE

Casual Listener

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Can't skip back songs or jump forward/backwards

Hi, I've just acquired the Spotify Premium Trial (30 days). I have now the download and play offline features. But there's a problem: i'm still not able to jump forward/backwards or skip back songs, just like when using Free version.What can I do to ...

Casual Listener

Hi,   I've just acquired the Spotify Premium Trial (30 days). I have now the download and play offline features. But there's a problem: i'm still not able to jump forward/backwards or skip bac...

Joe

Community Legend

3873 Views

3 replies

0 likes

  • 3873 Views
  • 3 replies
  • 0 likes

Spotify App on Chromebook via Android Apps support?

Since Chromebooks have recently been enabled to run Android apps, I was wondering if any of you have first hand experience on using the Spotify mobile app on a Chromebook. If who ever has would be kind enough to share their user experience with me th...

Visitor

Since Chromebooks have recently been enabled to run Android apps, I was wondering if any of you have first hand experience on using the Spotify mobile app on a Chromebook. If who ever has would be ki...

Micah_A

Casual Listener

2315 Views

4 replies

0 likes

  • 2315 Views
  • 4 replies
  • 0 likes

My ex boyfriend

My ex has y card on his account I just found out. How do I cancel the payments? I'm literally paying for something I can't even use. Please help

Newbie

My ex has y card on his account I just found out. How do I cancel the payments? I'm literally paying for something I can't even use. Please help

Joe

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Why does spotify regularly undownload all my downloaded music

If Spotify doesn't stop erasing all my downloaded music once a freakin week I'm going to quit using it because my data is so slow it takes like 2 minutes to load the next song if I try to skip

Newbie

If Spotify doesn't stop erasing all my downloaded music once a freakin week I'm going to quit using it because my data is so slow it takes like 2 minutes to load the next song if I try to skip

824 Views

0 replies

0 likes

Downloaded music disappears
saved music regularly gets erased
  • 824 Views
  • 0 replies
  • 0 likes

Coloco uma play list pra trocar e entra musicas sugeridas

Tenho Serviço premiu, e não aparece na minha play list só pra dar play; aparece Ordem aleatoria.E quando inicia a play list, depois da primeira musica, já passa a tocar musicas sugeridas. como faço pra não tocar musicas sugeridas?

Newbie

Tenho Serviço premiu, e não aparece na minha play list só pra dar play; aparece Ordem aleatoria. E quando inicia a play list, depois da primeira musica, já passa a tocar musicas sugeridas.  co...

2757 Views

0 replies

1 likes

  • 2757 Views
  • 0 replies
  • 1 likes

Spotify keeps deleting my offline music on its own.

As the title states the app is deleting my offline music on its own. On my previous phone (just upgraded the other day) I would ooccasionally find albums and artists that had their music "undownloaded" from my phone but still in my library. It wasn't...

Newbie

As the title states the app is deleting my offline music on its own. On my previous phone (just upgraded the other day) I would ooccasionally find albums and artists that had their music "undownloade...

507 Views

0 replies

1 likes

  • 507 Views
  • 0 replies
  • 1 likes

Spotify card

How can I pay with a spotify card? I cant't find it at the payments.

Newbie

How can I pay with a spotify card? I cant't find it at the payments.

Joe

Community Legend

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Sometimes I can't control the volume of the music streaming to chromecast audio

It doesnt happen always. But somethimes the chromecast slider just doesnt appear and it just shows the regular notification volume controls and the standard android volume controls. this is not always sometimes it just shows the controls but after i ...

Visitor

It doesnt happen always. But somethimes the chromecast slider just doesnt appear and it just shows the regular notification volume controls and the standard android volume controls. this is not alway...

688 Views

0 replies

1 likes

chromecast audio
  • 688 Views
  • 0 replies
  • 1 likes

Pagamento effettuato

Salve oggi volevo rinnovare la opzione Premium ma prima volevo vedere quali opzioni cerano e sono entrato in una opzione senza confermare e senza riempire i moduli, volevo solo sapere che cos'era poi sono uscito e mi ha preso 4,99 euro e nel mio acco...

Casual Listener

Salve oggi volevo rinnovare la opzione Premium ma prima volevo vedere quali opzioni cerano e sono entrato in una opzione senza confermare e senza riempire i moduli, volevo solo sapere che cos'era poi...

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Modo Offline

Hola, lo que quisiera saber es si tengo canciones descargadas pero no estoy en modo offline al escuchar esas canciones utilizo datos o no?

Newbie

Hola, lo que quisiera saber es si tengo canciones descargadas pero no estoy en modo offline al escuchar esas canciones utilizo datos o no?

831 Views

0 replies

0 likes

  • 831 Views
  • 0 replies
  • 0 likes

can not skip songs with Premium on andriod phone

I bought a spotify premium account and in the Internet i am already registered as a Premium member. On my computer i can use it how it should work. On my phone i can download songs and listen them and i have no advertisments but after 6 times of skip...

Casual Listener

I bought a spotify premium account and in the Internet i am already registered as a Premium member. On my computer i can use it how it should work. On my phone i can download songs and listen them an...

timo14562

Casual Listener

852 Views

5 replies

0 likes

  • 852 Views
  • 5 replies
  • 0 likes