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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution arquivos locais nao aparece

a opção de importar arquivos locais nao aparece nas configurações do meu Spotify mobile, https://support.spotify.com/br/article/listen-to-local-files/ neste link nao ensina como faz pra aparecer ela, alguém pode me ajudar?

  • Casual Listener
  • a opção de importar arquivos locais nao aparece nas configurações do meu Spotify mobile, https://support.spotify.com/br/article/listen-to-local-files/ neste link nao ensina como faz pra aparecer...
  • user-removed
  • Not applicable
  • 2095 Views
  • 1 replies
  • 0 likes
  • 2095 Views
  • 1 replies
  • 0 likes

Solved!! [PSA] Samsung users please read!

Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify or stopping it accessing data when the application i...

  • Community Legend
  • Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify...
  • Hannal7373
  • Newbie
  • 315054 Views
  • 89 replies
  • 35 likes
  • crashes
    Power Saver
    Samsung
  • 315054 Views
  • 89 replies
  • 35 likes

Music randomly stops in Android Auto

I have been using Android Auto for about three weeks now, the last couple days whenever I am listening to music it will randomly stop playing. I have to navigate back to Spotify in AA and hit play to start playing music again. This happens both for m...

  • Casual Listener
  • I have been using Android Auto for about three weeks now, the last couple days whenever I am listening to music it will randomly stop playing.  I have to navigate back to Spotify in AA and hit p...
  • 1077 Views
  • 0 replies
  • 4 likes
  • 1077 Views
  • 0 replies
  • 4 likes

Solved!! Android Auto Radio Stations

I currently have 2 Fords with SYNC 3 (2017 Fusion Sport and 2017 Explorer Sport) in which I use Andriod Auto (AA) every time I'm in them from my S8+. This issue also dates back to when I first got my Fusion (late 2016) and was useing my S7 Edge. When...

  • Visitor
  • I currently have 2 Fords with SYNC 3 (2017 Fusion Sport and 2017 Explorer Sport) in which I use Andriod Auto (AA) every time I'm in them from my S8+. This issue also dates back to when I first got my...
  • fletch8527
  • Casual Listener
  • 1368 Views
  • 2 replies
  • 0 likes
  • 1368 Views
  • 2 replies
  • 0 likes

Can't log in Spotify app

Hey, My android Spotify app seems to log me out randomly. I was using it yesterday without problems and today in the morning, when I opening the app, I got the log in starting page. I've tried logging in using Facebook connect. However, it gives me a...

  • Newbie
  • Hey,  My android Spotify app seems to log me out randomly. I was using it yesterday without problems and today in the morning, when I opening the app, I got the log in starting page. I've &nbsp...
  • Joe
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Control from Lock screen

Hey, i cant control Spotify from the locked screen,how do I enable it? S7 edge nougat

  • Newbie
  • Hey, i cant control Spotify from the locked screen,how do I enable it? S7 edge nougat 
  • Maria_B
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to save to SD card on mobile app

All of my music previously saved on an SD card on my phone was deleted randomly. When I went into settings again, there was no more options to download to my SD card. I have found no help, please help if you have any solutions. Thank you!

  • Newbie
  • All of my music previously saved on an SD card on my phone was deleted randomly. When I went into settings again, there was no more options to download to my SD card. I have found no help, please hel...
  • Maria_B
  • Moderator
  • 357 Views
  • 1 replies
  • 1 likes
  • 357 Views
  • 1 replies
  • 1 likes

Superuser Contribution Brincar canciones

Porque un usuario de mi plan familiar no puede adelantar canciones? Solo puede escuchar listas como si fuera una cuenta gratuita

  • Newbie
  • Porque un usuario de mi plan familiar no puede adelantar canciones? Solo puede escuchar listas como si fuera una cuenta gratuita
  • Maria_B
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Party not available for me

Hi everyone, i have just discovered that the Spotity Party Mode is not available for me anymore?But why? The mood regulators are not there anymore. Neither on my Android Phne or on Windows PC. Please help me

  • Casual Listener
  • Hi everyone,   i have just discovered that the Spotity Party Mode is not available for me anymore? But why?   The mood regulators are not there anymore.   Neither on my Android ...
  • ivenhoe999
  • Casual Listener
  • 550 Views
  • 2 replies
  • 0 likes
  • 550 Views
  • 2 replies
  • 0 likes

No more skips for free?

Did they get rid of 6 skips per hr for free? Haven't used Spotify in a few days and when a song I did not like came up in my playlist, I tried to skip it but says I found a premium option.So I'm not sure why this happened cause cause even in the play...

  • Casual Listener
  • Did they get rid of 6 skips per hr for free? Haven't used Spotify in a few days and when a song I did not like came up in my playlist, I tried to skip it but says I found a premium option. So I'm ...
  • PajamaSam18
  • Newbie
  • 1570 Views
  • 1 replies
  • 1 likes
  • 1570 Views
  • 1 replies
  • 1 likes

Sound glitching bug Android

My music is cutting out every few seconds over Bluetooth and it's infuriating. I'm not having problems streaming Pandora on my speaker but Spotify (which I pay for) isn't working like it should. Ive already tested and reset the speaker and spotify wo...

  • Newbie
  • My music is cutting out every few seconds over Bluetooth and it's infuriating. I'm not having problems streaming Pandora on my speaker but Spotify (which I pay for) isn't working like it should. Ive ...
  • Desender
  • Regular
  • 416 Views
  • 2 replies
  • 1 likes
  • 416 Views
  • 2 replies
  • 1 likes

Spotify restarts the phone

I have spotifu premium on my Samsung S4 and have got a lot of different problems.The phone "gets a blackout" and needs to be restarted. Most common when spotify can't find what I'm searching for.The searching can take up to 10 minutesSwitching radio ...

  • Newbie
  • I have spotifu premium on my Samsung S4 and have got a lot of different problems. The phone "gets a blackout" and needs to be restarted. Most common when spotify can't find what I'm searching for....
  • Jecubix
  • Newbie
  • 2956 Views
  • 2 replies
  • 0 likes
  • 2956 Views
  • 2 replies
  • 0 likes

Solved!! [PLEASE READ] Android 5.x Lollipop - Distorted playback, sound levels fluctuating or pauses etc...

If you are experiencing issues with sound quality, volume, distortion etc and you are running Android 5.x Lollipop please try disabling 'Nuplayer' from the developer settings. This is an experimental player Google introduced to Android and is known t...

  • Community Legend
  • If you are experiencing issues with sound quality, volume, distortion etc and you are running Android 5.x Lollipop please try disabling 'Nuplayer' from the developer settings. This is an experimental...
  • Joe
  • Community Legend
  • 117099 Views
  • 55 replies
  • 15 likes
  • 5.0
    Lollipop
    nuplayer
  • 117099 Views
  • 55 replies
  • 15 likes

Problems with Android App

Hi there, since the latest update I am having a lot of problems with the android app on the Samsung galaxy s4. - It is extremly slow (spotify green wheel spinning and spinning), songs / albums, artists take ages to load or do not load - songs start t...

  • Newbie
  • Hi there, since the latest update I am having a lot of problems with the android app on the Samsung galaxy s4.   - It is extremly slow (spotify green wheel spinning and spinning), songs / ...
  • tate_101
  • Regular
  • 6631 Views
  • 12 replies
  • 10 likes
  • 6631 Views
  • 12 replies
  • 10 likes

My phone won't sync with local files

I've re-installed the app, logged in and out (both phone and computer), I've restarted my computer as well as my device, I've switched wifi network (even used my mobile hotspot!), I've checked my firewall and there isn't anything blocking Spotify (I ...

  • Casual Listener
  • I've re-installed the app, logged in and out (both phone and computer), I've restarted my computer as well as my device, I've switched wifi network (even used my mobile hotspot!), I've checked my fir...
  • Joe
  • Community Legend
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Superuser Contribution Conta Premium não funciona - Premium account doesn't work

Ola, possuo uma conta Premium e estou muito insatisfeita.1- Ao salvar albuns e músicas eles permanecem por pouco tempo no meu telefone. 2- sempre quando vira o mês eu perco TODOS os albuns e músicas que eu salvei previamente, sendo impossível ouvir a...

  • Newbie
  • Ola, possuo uma conta Premium e estou muito insatisfeita. 1- Ao salvar albuns e músicas eles permanecem por pouco tempo no meu telefone.  2- sempre quando vira o mês eu perco TODOS os albuns e...
  • user-removed
  • Not applicable
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de tarjeta SD

Buenos dias, queria que me ayudaran porque pierdo mis canciones cuando cambio la tarjeta sd de mi celular. Me explico, descargo musica en una tarjeta sd y luego cierro la aplicacion, cambio la tarjeta sd y pongo otra para respaldar mis fotos, y cuand...

  • Newbie
  • Buenos dias, queria que me ayudaran porque pierdo mis canciones cuando cambio la tarjeta sd de mi celular.  Me explico, descargo musica en una tarjeta sd y luego cierro la aplicacion, cambio la...
  • user-removed
  • Not applicable
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution All my saved songs dissapeared

All my saved songs and albums are not saved anymore!!!!!!!! I logged in and went to songs (I usually hear them all on shuffle play) and it said I didn't have any saved songs. If I go to artist I only get the list of artists I am following not all oth...

  • Newbie
  • All my saved songs and albums are not saved anymore!!!!!!!! I logged in and went to songs (I usually hear them all on shuffle play) and it said I didn't have any saved songs. If I go to artist I only...
  • user-removed
  • Not applicable
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Renaming Firestick for Spotify Connect

Hi, is there a way to rename each firestick as we have 3 firesticks in the house and its such a pain when trying to conntect my spotify to the correct firestick using Spotify Connect? It would be usefull to have 'firestick - Bedroom' and 'firestick -...

  • Newbie
  • Hi, is there a way to rename each firestick as we have 3 firesticks in the house and its such a pain when trying to conntect my spotify to the correct firestick using Spotify Connect? It would be use...
  • EddyR
  • Regular
  • 3103 Views
  • 3 replies
  • 0 likes
  • Firestick
    Rename
    Renaming
  • 3103 Views
  • 3 replies
  • 0 likes

Playlists gone!

Help! My Playlists have disappeared! please help me to fix.... 

  • Casual Listener
  • Help! My Playlists have disappeared! 😨 please help me to fix.... 
  • CryticalAce
  • Community Legend
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes