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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111455 Views

26 replies

3 likes

  • 111455 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224227 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224227 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581515 Views

79 replies

3 likes

  • 581515 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478692 Views

577 replies

40 likes

Account
Free
  • 478692 Views
  • 577 replies
  • 40 likes

Can't log in.

I can't log into my acc tho I typed everything correctly. And it said logged in but nth show up jux the user name and password page. I tried and tried logging in but can't. Please help.Spoiler (Highlight to read)

Newbie

I can't log into my acc tho I typed everything correctly. And it said logged in but nth show up jux the user name and password page. I tried and tried logging in but can't. Please help.  

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

I'm having problems logging in

I broke my old phone and i dont know my log in details. I have tried resetting my password but every time i type in my email account, it says that im logged in on facebook and that i need to change password. I also tried typing in just my username an...

Newbie

I broke my old phone and i dont know my log in details. I have tried resetting my password but every time i type in my email account, it says that im logged in on facebook and that i need to change p...

coalminecanary

Roadie

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Don't reproduce the music of daft punk

My spotify app don't reproduce the music of daft punk, im trying to reproduce any dis from daft punk and didn't start, I have a premium account and I used to listen daft punk normally

Newbie

My spotify app don't reproduce the music of daft punk, im trying to reproduce any dis from daft punk and didn't start, I have a premium account and I used to listen daft punk normally 

429 Views

0 replies

0 likes

Daft punk don't play
  • 429 Views
  • 0 replies
  • 0 likes

Not playing full playlist

I've noticed since I listen to music overnight that the app hasn't been playing my entire playlist. If I use shuffle it seems to only take a certain number of songs, shuffle them once and then if repeat isn't on it stops playing after however many so...

Newbie

I've noticed since I listen to music overnight that the app hasn't been playing my entire playlist. If I use shuffle it seems to only take a certain number of songs, shuffle them once and then if rep...

734 Views

0 replies

1 likes

  • 734 Views
  • 0 replies
  • 1 likes

LOCAL FILE PLAYBACK

First of all, i love spotify and been with you for a long time, but my patience is running low these days, its been years in the asking and still no update that makea away with the god awful way ofgetting to play local files on the mobile app (androi...

Casual Listener

First of all, i love spotify and been with you for a long time, but  my patience is running low these days, its been years in the asking and still no update that makea away with the god awful wa...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

app not starting after update

hi guysafter my last last update yesterday, spotify doesnt start anymore.I uninstalled the app, turned my phone of and tried to reinstall the app.but my phone didnt start up again.i had to do a factory reset to get it started again.after that i insta...

Newbie

hi guys after my last last update yesterday, spotify doesnt start anymore. I uninstalled the app, turned my phone of and tried to reinstall the app. but my phone didnt start up again. i had to do...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

Solved!! Order of playlists in "Add to Playlist" screen

HiI have a playlist that I frequently add songs to 1. Tap the 3 vertical dots (opposite the '+')2. A menu pops up from below, tap "Add to playlist"3. Another menu pops up which lists all my playlists annoyingly at this point, the playlist that I freq...

Casual Listener

Hi I have a playlist that I frequently add songs to   1. Tap the 3 vertical dots (opposite the '+') 2. A menu pops up from below, tap "Add to playlist" 3. Another menu pops up which lists a...

Joe

Community Legend

773 Views

3 replies

0 likes

  • 773 Views
  • 3 replies
  • 0 likes

I Don't Get 30 Minutes Of Ad Free Music

Using Android Lolipop, and I usually get 15-25 minutes of no ads. One time I got only 11~ minutes before a video ad popped up.

Casual Listener

Using Android Lolipop, and I usually get 15-25 minutes of no ads. One time I got only 11~ minutes before a video ad popped up.

528 Views

0 replies

0 likes

  • 528 Views
  • 0 replies
  • 0 likes

Solved!! Removing sd card with Spotify songs on it

Hi! So i've got a little problem with my Spotify app. Today I had to remove my sd card in order to insert a second SIM card (yea, there's only one slot for both in my phone :)). When I put again my sd card, the app doesn't show downloaded songs and d...

Casual Listener

Hi! So i've got a little problem with my Spotify app. Today I had to remove my sd card in order to insert a second SIM card (yea, there's only one slot for both in my phone :)). When I put again my s...

Traveller5

Newbie

7718 Views

3 replies

1 likes

  • 7718 Views
  • 3 replies
  • 1 likes

Spotify Connect and Chromecast Audio Problem

Hey guys,I have the Philips Soundbar htl5160b which have a spotify connect and also chromecast Audio included. In another room is a Single chromecast Audio operating. When i try to Stream to the chromecast Audio Group the soundbar Keeps quiet. It see...

Newbie

Hey guys, I have the Philips Soundbar htl5160b which have a spotify connect and also chromecast Audio included. In another room is a Single chromecast Audio operating. When i try to Stream to the ch...

Spotyman

Casual Listener

789 Views

1 replies

2 likes

  • 789 Views
  • 1 replies
  • 2 likes

Superuser Contribution Fix the issue of taking music we downloaded back on!

When I first payed for the premium account, it had my favorite artists agust d and rap monster. Now after an update, both of the artist songs are off spotify! If im paying 10 dollars a month for music, then the music I download should not get taken o...

Newbie

When I first payed for the premium account, it had my favorite artists agust d and rap monster. Now after an update, both of the artist songs are off spotify! If im paying 10 dollars a month for musi...

Aimee_T

Roadie

488 Views

1 replies

1 likes

Put downloaded music back on!
  • 488 Views
  • 1 replies
  • 1 likes

Lost playlists on new phone

Got a new phone and my playlists are gone. How can I recover them on my new device?

Newbie

Got a new phone and my playlists are gone. How can I recover them on my new device?   

383 Views

0 replies

0 likes

  • 383 Views
  • 0 replies
  • 0 likes

Album Art / Bluetooh / BMW 4 series

Hello there, The metadata of songs I play via Bluetooth transmits without a problem, however, I won't able to see the album art on the screen.. What can be the problem?Thanks

Visitor

Hello there,   The metadata of songs I play via Bluetooth transmits without a problem, however, I won't able to see the album art on the screen.. What can be the problem? Thanks

user-removed

Not applicable

736 Views

1 replies

0 likes

  • 736 Views
  • 1 replies
  • 0 likes

Logging Into Other Apps

Hi there,I'm having an issue on my samsung s7. With apps such as headspace, I, being a student have multiple spotify accounts (gotta get them free trials) but have finally taken the plungeand got a student spotify membership.However when trying to si...

Newbie

Hi there, I'm having an issue on my samsung s7. With apps such as headspace, I, being a student have multiple spotify accounts (gotta get them free trials) but have finally taken the plungeand got a...

Joe

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Cant make a payment because an error message says that my MasterCard "is having a bad day.."

I want to get Premium 30 days trial and Im adding my card details, but then I continue to receive this message.. there are no problems with my debit card, I checked. I really want to be a Spotify client. Please help me.

Newbie

I want to get Premium 30 days trial and Im adding my card details, but then I continue to receive this message.. there are no problems with my debit card, I checked. I really want to be a Spotify cli...

Joe

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Albums disappearing

A few weeks ago the Alt-J album Relaxer stoped playing on my Andriod app. I tried to play it on my desktop and it said the songs weren't available and that I can import them. This week the new Grizzly Bear album won't play anymore on the app or deskt...

Newbie

A few weeks ago the Alt-J album Relaxer stoped playing on my Andriod app.  I tried to play it on my desktop and it said the songs weren't available and that I can import them.  This week th...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

All songs are getting deleted except ones in playlists

Hi, I'm having this problem for a while now. Some times when I open the Spotify app (on my Galaxy S7), all the downloaded songs except for the Downloaded playlists are not on my phone any more, and when I go to the Artist, Albuns or Songs tab all the...

Newbie

Hi, I'm having this problem for a while now. Some times when I open the Spotify app (on my Galaxy S7), all the downloaded songs except for the Downloaded playlists are not on my phone any more, and w...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

American Airlines ()(18O0)(274-9543) customer service phone number

American Airlines ()(18O0)(274-9543) customer service phone number American Airlines customer service number American Airlines contact customer service American Airlines customer service numbers American Airlines Tollfree number American Airlines Tol...

Regular

American Airlines ()(18O0)(274-9543) customer service phone number American Airlines customer service number American Airlines contact customer service American Airlines customer servi...

399 Views

0 replies

0 likes

airlines
  • 399 Views
  • 0 replies
  • 0 likes

Offline mode and login troubles

Hi.Since 3 weeks ago, i am sufering troubles when i stay for 2 o 3 days in offline mode. Sometimes (after 2 o 3 days offline), when i open the app, it show me the login pop-up, whem i try login, with my user and my password, show me a messalike like ...

Regular

Hi. Since 3 weeks ago, i am sufering troubles when i stay for 2 o 3 days in offline mode. Sometimes (after 2 o 3 days offline), when i open the app, it show me the login pop-up, whem i try login, wi...

LeonelR1

Regular

650 Views

2 replies

0 likes

offline mode
  • 650 Views
  • 2 replies
  • 0 likes

New interface

Yesterday I received an update for the android app which enhanched the interface. It crashed and I was forced to reinstall the app but now I havr the old interface again. Can I get the new one back?

Casual Listener

Yesterday I received an update for the android app which enhanched the interface. It crashed and I was forced to reinstall the app but now I havr the old interface again. Can I get the new one back?&...

867 Views

0 replies

3 likes

  • 867 Views
  • 0 replies
  • 3 likes