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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

393049 Views

546 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8309 Views

0 replies

7 likes

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Can't find any of my playlists after refreshing premium subscription

I got a new phone and had to re pay for my premium spotify. I've tried logging back in with fb and regularly and my old playlists from when before I had premium like a year ago is all thats showing up

Newbie

I got a new phone and had to re pay for my premium spotify. I've tried logging back in with fb and regularly and my old playlists from when before I had premium like a year ago is all thats showing up

Joe

Community Legend

431 Views

1 replies

0 likes

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Album artwork missing for local files

I've recently downloaded 4 songs from Soundcloud and transferred them to Spotify. The album artwork shows up on the desktop version of Spotify but the album artwork is missing on my Galaxy S6. What is the solution to my problem?

Newbie

I've recently downloaded 4 songs from Soundcloud and transferred them to Spotify.  The album artwork shows up on the desktop version of Spotify but the album artwork is missing on...

Joe

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Crash when attempting to share a song

This has just started happening recently on Android - the app will crash anytime I try to share a song (from the three-dot menu, tap share, and the app will crash/restart). This means I can't share songs, obviously, and is very annoying. Already trie...

Casual Listener

This has just started happening recently on Android - the app will crash anytime I try to share a song (from the three-dot menu, tap share, and the app will crash/restart). This means I can't share s...

Joe

Community Legend

2154 Views

2 replies

5 likes

  • 2154 Views
  • 2 replies
  • 5 likes

Stops working

When I put on my music and I exit out of the app, I go to a new one and my music stops. The notification thing goes away, the lock screen thing goes away, it shuts off completely. I have an LG. How do I fix this?

Newbie

When I put on my music and I exit out of the app, I go to a new one and my music stops. The notification thing goes away, the lock screen thing goes away, it shuts off completely. I have an LG. How d...

Joe

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Bluetooth streaming problems - BMW

So, I'm having a new problem in my car (BMW F20 LCI) when listening to music.Connect my phone and everything works just fine. Music plays as it should until I get a phone call, when the phonecall ends the music will not start playing again. In the Sp...

Regular

So, I'm having a new problem in my car (BMW F20 LCI) when listening to music. Connect my phone and everything works just fine.   Music plays as it should until I get a phone call, when the ...

807 Views

0 replies

1 likes

  • 807 Views
  • 0 replies
  • 1 likes

Ability to see which of my playlists a song is in

I am using Spotify on a Samsung S7 with an additional SD Card (which is also the location for my Spotify Downloads). Regularly the App lost my downloads and switch bach the internal storage within the configuration. I am not sure whats triggers this ...

Newbie

I am using Spotify on a Samsung S7 with an additional SD Card (which is also the location for my Spotify Downloads).   Regularly the App lost my downloads and switch bach the internal storage ...

281 Views

0 replies

0 likes

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Solved!! Changing downloaded music quality.

Hello. All my music is downloaded on normal quality. I have premium, how can I change the quality to high or extreme. Thanks Preshfoof

Visitor

Hello.    All my music is downloaded on normal quality.  I have premium,  how can I change the quality to high or extreme.   Thanks   Preshfoof

InfusionGB

Roadie

3880 Views

1 replies

0 likes

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  • 1 replies
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What is this?

What is this and why is it blocking my songs?

Casual Listener

What is this and why is it blocking my songs?

250 Views

0 replies

0 likes

  • 250 Views
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Save songs and albums separately

Prior to today, when I saved a song it could be found under "library- songs" and when I saved an album it could be found under "library - albums". Today, when I save a song, the album (with just that one song) is added to "library - album", and when ...

Casual Listener

Prior to today, when I saved a song it could be found under "library- songs" and when I saved an album it could be found under "library - albums". Today, when I save a song, the album (with just that...

cctomob

Newbie

5059 Views

6 replies

10 likes

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  • 6 replies
  • 10 likes

Spotify downloads all of my songs again

I have Spotify Premium and both streaming and download quality is set to extreme quality.For some strange reason the Spotify app on my Samsung phone starts to download all of my songs again. I turned the phone from flight mode back on to normal mode ...

Visitor

I have Spotify Premium and both streaming and download quality is set to extreme quality. For some strange reason the Spotify app on my Samsung phone starts to download all of my songs again. I turn...

288 Views

0 replies

0 likes

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Sharing songs on messenger and sharingplaylist

Hey. When I try to share songs on messenger, it shows up as a sample of a few seconds. Is it not possible to share a direct song link anymore?Is it possible to share a playlist where we can be more than one who is able to add songs to the list?

Casual Listener

Hey.   When I try to share songs on messenger, it shows up as a sample of a few seconds. Is it not possible to share a direct song link anymore? Is it possible to share a playlist where we ca...

Ferum

Casual Listener

2433 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Solved!! downloaded to play offline

I downloaded the app on my phone but do I need to be a premium member to get spotify offline with music I have downloaded with the trial? I am going where there is no internet and would like to play music.

Newbie

I downloaded the app on my phone but do I need to be a premium member to get spotify offline with music I have downloaded with the trial?  I am going where there is no internet and would like to...

jsannn

Community Legend

522 Views

2 replies

0 likes

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  • 2 replies
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i am not abroad

im using samsung s7 i havent gone abroad and it says im abroad and i cant access my app on my phone.

Casual Listener

im using samsung s7  i havent gone abroad and it says im abroad and i cant access my app on my phone.

253 Views

0 replies

0 likes

  • 253 Views
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Aucun espace de stockage trouvé

Bonjour,lorsque je lance mon application Spotify, l'image reste grise et je reçois une notification me disant "aucun espace de stockage trouvé"Quelqu'un pourrait m'aider à remédier à ce probleme svp car je ne peux plus écouter de musique

Newbie

Bonjour,lorsque je lance mon application Spotify, l'image reste grise et je reçois une notification me disant "aucun espace de stockage trouvé" Quelqu'un pourrait m'aider à remédier à ce probleme sv...

MonsieurDed

Newbie

4707 Views

7 replies

1 likes

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  • 7 replies
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Import Option/ Opção de Importar

Hello, I saw some similar topics but none with adequate answers. I would like to know how to enable the option to import songs directly from the Android phone without the use of a Desktop, as my friends do. In their settings there appears an "Import"...

Casual Listener

Hello, I saw some similar topics but none with adequate answers. I would like to know how to enable the option to import songs directly from the Android phone without the use of a Desktop, as my frie...

296 Views

0 replies

0 likes

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BANKS not playing on Xperia

Anything by the artist Banks isn't playing on my phone, even after logging out and uninstalling. Still able to listen on desktop though. Any suggestions?

Newbie

Anything by the artist Banks isn't playing on my phone, even after logging out and uninstalling. Still able to listen on desktop though. Any suggestions?

275 Views

0 replies

0 likes

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Can't hide album radios from recently played, tried everything

I've tried literally everything, but my recently played still shows album radios. I've tried deleting cache (from the app's own settings, my phone's settings and also manually while my phone is plugged to my laptop), the whole app, deleting my user f...

Newbie

I've tried literally everything, but my recently played still shows album radios.   I've tried deleting cache (from the app's own settings, my phone's settings and also manually while my phone...

Joe

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Equalizador

De uma hora pra outra o equalizador sumiu do menu de configurações,já instalei novamente e continua a ficar sem essa função

Newbie

De uma hora pra outra o equalizador sumiu do menu de configurações,já instalei novamente e continua a ficar sem essa função

Margonari11

Newbie

707 Views

1 replies

0 likes

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  • 1 replies
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Google assistant pops up; songs skip forward midsong while listening on headset

Songs skip every few seconds while walking on a Note 4. Even with screen off. Using 3.5 jack with a splitter. Google assistant pops up over and over.

Newbie

Songs skip every few seconds while walking on a Note 4. Even with screen off.  Using 3.5 jack with a splitter.   Google assistant pops up over and over.

320 Views

0 replies

1 likes

  • 320 Views
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My Discover reccomendations dissapeared

Hi...I have a Spotify premium account and I utilize Spotify on an LG Android smartphone...Anyways all of a sudden I clicked on the "Discover" tab today and all of a sudden the whole page is blank & wiped clean...why did this occur? I tried to do a re...

Roadie

Hi...I have a Spotify premium account and I utilize Spotify on an LG Android smartphone...Anyways all of a sudden I clicked on the "Discover" tab today and all of a sudden the whole page is blank &am...

aurorasz

Regular

995 Views

7 replies

0 likes

  • 995 Views
  • 7 replies
  • 0 likes