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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118886 Views

27 replies

4 likes

  • 118886 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239860 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239860 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600823 Views

79 replies

3 likes

  • 600823 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493153 Views

581 replies

42 likes

Account
Free
  • 493153 Views
  • 581 replies
  • 42 likes

Android App extremely glitchy

I'm really trying not to be impolite, but the spotify app has been a buggy mess since the last update. I have premium, and all of my songs are downloaded, but for some reason spotify randomly pauses my songs. I know it's not my connection, because I ...

Music Fan

I'm really trying not to be impolite, but the spotify app has been a buggy mess since the last update. I have premium, and all of my songs are downloaded, but for some reason spotify randomly pauses ...

Tommaniacal

Music Fan

4253 Views

8 replies

1 likes

  • 4253 Views
  • 8 replies
  • 1 likes

Unable to play certain Artists

Whenever i click on a song published by certain artists i am unable to play the songs. The bottom bar disappears and no music plays. When i go to artist page and click shuffle on tracks they are featured on play. These are all major artist such as Fu...

Newbie

Whenever i click on a song published by certain artists i am unable to play the songs. The bottom bar disappears and no music plays. When i go to artist page and click shuffle on tracks they are feat...

Ryan445

Newbie

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

Storage Issue

I was short on storage for an Android update, so instead of deleting some albums, I uninstalled the whole app. But then it just freed the amount of storage taken by the app itself, not the songs. I couldn't find the files to manually delete them. (Th...

Casual Listener

I was short on storage for an Android update, so instead of deleting some albums, I uninstalled the whole app. But then it just freed the amount of storage taken by the app itself, not the ...

lucashlamy

Casual Listener

761 Views

4 replies

0 likes

  • 761 Views
  • 4 replies
  • 0 likes

Home Screen not loading

Hey everyone, So I got a new phone and ever since I started using the app on this phone, my Spotify home screen does not load and it is always showing this messsge - "Sorry, something went wrong. That didn't work. Please have another go." The rest of...

Newbie

Hey everyone,   So I got a new phone and ever since I started using the app on this phone, my Spotify home screen does not load and it is always showing this messsge - "Sorry, something went w...

1187 Views

0 replies

9 likes

  • 1187 Views
  • 0 replies
  • 9 likes

Spotify resets phone and removes all downloads

On my android phone, I have about 1,300 songs saved. One day, spotify restarted my phone while I was listening to music and all my saved songs were gone, like someone went and manually unselected all my playlists' "download" button. This happened on ...

Newbie

On my android phone, I have about 1,300 songs saved.  One day, spotify restarted my phone while I was listening to music and all my saved songs were gone, like someone went and manually unselect...

750 Views

0 replies

0 likes

Android
Desktop
Garbage
Windows
  • 750 Views
  • 0 replies
  • 0 likes

Cant listen to or queue

This is my first month of premium and its OK. It just seems buggy. Some of my music doesnt download, and the main issue is, I cant get certain songs to play. Some songs cannot be put into queue at all it just states "this content cannot be put in que...

Newbie

This is my first month of premium and its OK. It just seems buggy. Some of my music doesnt download, and the main issue is, I cant get certain songs to play. Some songs cannot be put into queue at al...

Joe

Community Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Blank Playlist Cover art ..

So I was wondering if anyone is having this issue where all playlists are missing their cover art only while viewing them on public profiles.. My brothers and I have been having this issue for a long time now and it's rather annoying. I contacted spo...

Casual Listener

So I was wondering if anyone is having this issue where all playlists are missing their cover art only while viewing them on public profiles..    My brothers and I have been having this i...

_lavender

Casual Listener

1080 Views

1 replies

0 likes

  • 1080 Views
  • 1 replies
  • 0 likes

App stops mid-song/some songs not playing

Ever since the last update, I've had all songs by some artists (The Cars, for example) stop playing. Also, in the middle of a song, it will just stop (the song, not the app) and I'll have to switch to a different song to get the app to start working ...

Newbie

Ever since the last update, I've had all songs by some artists (The Cars, for example) stop playing. Also, in the middle of a song, it will just stop (the song, not the app) and I'll have to switch t...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Can't play Maroon 5 music.

I have followed playlists for the best of Maroon 5 and the only two songs that are able to play are the ones link to other artists as well. If I search Maroon 5 and just try playing a song on their profile it doesn't work either it says song unavaila...

Newbie

I have followed playlists for the best of Maroon 5 and the only two songs that are able to play are the ones link to other artists as well. If I search Maroon 5 and just try playing a song on their p...

Joe

Community Legend

1642 Views

4 replies

3 likes

  • 1642 Views
  • 4 replies
  • 3 likes

Can't play specific artist

Hi, I'm unable to play any songs by Metallica on Android devices. I can see the catalogue but can't play any songs. I've tried reinstalling but to no avail. I'm running spotify v8.4.23.784 and android v8.0. Thanks.

Newbie

Hi, I'm unable to play any songs by Metallica on Android devices. I can see the catalogue but can't play any songs. I've tried reinstalling but to no avail. I'm running spotify v8.4.23.784 and androi...

Joe

Community Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Spotify logging out and wiping files when battery dies

Whenever the battery on my Moto G5 dies when I turn it back on it's logged me out and wiped everything. I try logging in but it tells me I must be connected and to go online. I try but it just keeps looping saying I need to connect. Tried it on numer...

Casual Listener

Whenever the battery on my Moto G5 dies when I turn it back on it's logged me out and wiped everything. I try logging in but it tells me I must be connected and to go online. I try but it just keeps ...

920 Views

0 replies

1 likes

cache clearing
cache problems
Log in problem
  • 920 Views
  • 0 replies
  • 1 likes

Downloaded Music does not appear so / No Offline

On my Samsung Galaxy J3 I use the premium version. I have quite a bit of music downloaded. I recently had to soft reset my phone for a separate reason. When I rebooted it, I could no longer play music offline. Every song I had downloaded appears to b...

Newbie

On my Samsung Galaxy J3 I use the premium version. I have quite a bit of music downloaded. I recently had to soft reset my phone for a separate reason. When I rebooted it, I could no longer play musi...

coalminecanary

Roadie

1008 Views

1 replies

1 likes

  • 1008 Views
  • 1 replies
  • 1 likes

Some music not playing

Hi there! I've been trying to listen to Justin Timberlake on both my android mobile device and on my windows laptop. However, none of songs seem to be working. It does seem to only be his songs however as everything else is working normally! I have s...

Newbie

Hi there! I've been trying to listen to Justin Timberlake on both my android mobile device and on my windows laptop. However, none of songs seem to be working. It does seem to only be his songs howev...

430 Views

0 replies

1 likes

  • 430 Views
  • 0 replies
  • 1 likes

AUTOPLAY

Dear Spotify. Today was THEE LAST DAY I put up with your auto play on my phone while connected to the bluetooth in my car. I know £15.00 pm is not a lot of money to a big company like yourself, nevertheless, I will be cancelling my subscription with ...

Newbie

Dear Spotify.   Today was THEE LAST DAY I put up with your auto play on my phone while connected to the bluetooth in my car. I know £15.00 pm is not a lot of money to a big company like yourse...

560 Views

0 replies

2 likes

  • 560 Views
  • 0 replies
  • 2 likes

I bought premium but it's not working

I bought premium but I can't use it. my Spotify still look like a free acc

Newbie

I bought premium but I can't use it. my Spotify still look like a free acc 

Joe

Community Legend

801 Views

2 replies

0 likes

  • 801 Views
  • 2 replies
  • 0 likes

Can't sync Spotify account to Touchtunes

I was having a looping issue trying to sync my Spotify account to my Touchtunes account at a local bar. I was using my android phone and both of the services (Spotify and Touchtunes) were apps downloaded from the Google Play Store. I was unsuccessful...

Newbie

I was having a looping issue trying to sync my Spotify account to my Touchtunes account at a local bar.  I was using my android phone and both of the services (Spotify and Touchtunes) were apps ...

Joe

Community Legend

14674 Views

3 replies

3 likes

  • 14674 Views
  • 3 replies
  • 3 likes

Solved!! Music stops when I move

Hello, I've had this problem for a while now. Every time I listen to Spotify music on my android phone with earphones, the music regularly stops whenever I move or try to, for example, put my phone in my pocket. I've tried switching earphones, same p...

Casual Listener

Hello,  I've had this problem for a while now. Every time I listen to Spotify music on my android phone with earphones, the music regularly stops whenever I move or try to, for example, put my ...

coalminecanary

Roadie

6810 Views

3 replies

0 likes

  • 6810 Views
  • 3 replies
  • 0 likes

Display size on Android tablet?

Is there a way to get the app to use the entire screen for display as opposed to phone size? I'm using Lenovo Yoga.

Casual Listener

Is there a way to get the app to use the entire screen for display as opposed to phone size? I'm using Lenovo Yoga. 

destinie_6ca

Casual Listener

1002 Views

2 replies

0 likes

  • 1002 Views
  • 2 replies
  • 0 likes

Can't choose songs on Android App anymore? (Premium subscriber)

I am subscribed to Spotify Premium (Student) and have my playlists downloaded on the android app on my Galaxy S8 (set to offline mode) so I don't burn through my data. I noticed yesterday that the app layout looks different, so it has been updated. M...

Newbie

I am subscribed to Spotify Premium (Student) and have my playlists downloaded on the android app on my Galaxy S8 (set to offline mode) so I don't burn through my data. I noticed yesterday that the ap...

Joe

Community Legend

764 Views

1 replies

0 likes

  • 764 Views
  • 1 replies
  • 0 likes