Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 70583 Views
  • 69 replies
  • 26 likes
  • 70583 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29437 Views
  • 5 replies
  • 0 likes
  • 29437 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hola tengo serios problemas ingreso el código de familia y este no me permite ingresar a Spotify pre

Hola tengo serios problemas para poder ingresar a Spotify premium family. Ingreso el código y este no es aceptado. y está correctamente escrito ya dos veces enviado. Lo mismo me pasó con mi malla de ingreso. Por favor requiero de ayuda para esto dado...

  • Newbie
  • Hola tengo serios problemas para poder ingresar a Spotify premium family. Ingreso el código y este no es aceptado. 😞 y está correctamente escrito ya dos veces enviado. Lo mismo me pasó con mi malla ...
  • sacredmask
  • Newbie
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

.

.

  • Newbie
  • .
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution No aparece la opción de almacenamiento en la tarjeta de memoria SD

borrar datos y nada que se soluciona. Vuelvo a descargar y se guardan en el almacenamiento interno.Sony Xperia™ XZAndroid versión 7.1.1Spotify versión 8.4.3.479 armV7

  • Casual Listener
  • borrar datos y nada que se soluciona. Vuelvo a descargar y se guardan en el almacenamiento interno. Sony Xperia™ XZ Android versión 7.1.1 Spotify versión 8.4.3.479 armV7
  • Tejero
  • Newbie
  • 29583 Views
  • 5 replies
  • 1 likes
  • 29583 Views
  • 5 replies
  • 1 likes

Cannot edit playlists. It says they were made by Spotify.

I made two playlists last night and was able to add songs to them with no problem until now. When I go to my library the playlists are under recently played, but they say they were made by Spotify. The screenshot shows both of the playlists in my lib...

  • Casual Listener
  • I made two playlists last night and was able to add songs to them with no problem until now. When I go to my library the playlists are under recently played, but they say they were made by Spotify. T...
  • qwerty_joe
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Segundo Plano

Tengo un problema. Al minimizar Spotify, ya sea por abrir otra aplicación; la que sea, o bien, al irme a la pantalla principal; o bien, bloquear el teléfono, la reproducción se detiene como al minuto. Mi teléfono es el LG X Stylus, Android 6.0.1

  • Newbie
  • Tengo un problema. Al minimizar Spotify, ya sea por abrir otra aplicación; la que sea, o bien, al irme a la pantalla principal; o bien, bloquear el teléfono, la reproducción se detiene como al minuto...
  • 769 Views
  • 0 replies
  • 0 likes
  • 769 Views
  • 0 replies
  • 0 likes

Problemas com arquivos locais

Criei uma playlist com meus arquivos baixados pelo pc, porém, quando vou pelo app no Android informa que a playlist tem X músicas, mas quando abro não aparece nenhuma, somente a opção de adicionar músicas.

  • Newbie
  • Criei uma playlist com meus arquivos baixados pelo pc, porém, quando vou pelo app no Android informa que a playlist tem X músicas, mas quando abro não aparece nenhuma, somente a opção de adicionar mú...
  • D4R10
  • Newbie
  • 1258 Views
  • 1 replies
  • 3 likes
  • 1258 Views
  • 1 replies
  • 3 likes

Songs keep restarting or skipping on their own

I'm seeing a few threads with similar problems... After being a Spotify customer for over a year now just the past week songs have been restarting on their own 30-40 seconds in. Also songs are skipping to next or back on the play list randomly withou...

  • Newbie
  • I'm seeing a few threads with similar problems... After being a Spotify customer for over a year now just the past week songs have been restarting on their own 30-40 seconds in. Also songs are skippi...
  • Kendalllicht
  • Casual Listener
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

Music has a mind of its own

When I listen on my phone, my music will change songs and start/stop without me telling it too. It just does what ever it wants. please help. I just want to listen to music while going to class.

  • Casual Listener
  • When I listen on my phone, my music will change songs and start/stop without me telling it too. It just does what ever it wants. please help. I just want to listen to music while going to class. 
  • 324 Views
  • 0 replies
  • 0 likes
  • Help
  • 324 Views
  • 0 replies
  • 0 likes

Scratching sound while listening to music

Hi everyone! I'm having this issue with my account. It's not an specific issue with my Android phone since I logged in to my account on an iPhone and the scratching sound was also present. It is a scratching sound that appears every 2-3 seconds, or w...

  • Visitor
  • Hi everyone!   I'm having this issue with my account. It's not an specific issue with my Android phone since I logged in to my account on an iPhone and the scratching sound was also present. ...
  • 736 Views
  • 0 replies
  • 3 likes
  • 736 Views
  • 0 replies
  • 3 likes

Downloaded songs are deleted/unloaded randomly without permission

I've been having this problem for some time now... Sometimes I'll check my downloaded albums and find that all of them have been removed from my cellphone storage. The albums are still being saved by Spotify on My Music... it's just the locally saved...

  • Casual Listener
  • I've been having this problem for some time now... Sometimes I'll check my downloaded albums and find that all of them have been removed from my cellphone storage. The albums are still being saved by...
  • ympb
  • Casual Listener
  • 1384 Views
  • 3 replies
  • 0 likes
  • 1384 Views
  • 3 replies
  • 0 likes

Connecting Spotify Version 6.2.0.1028 on LG G4 Android 6 with VW Discover Media

Hello everybody, I'm using Spotify Version 6.2.0.1028 on LG G4 Android 6 and I'm connecting it via Bluetooth to a VW Discover Media.Playing music works fine.But the car-display always shows the last played song metadata (name/interpreter, etc.)So in ...

  • Regular
  • Hello everybody,   I'm using Spotify Version 6.2.0.1028 on LG G4 Android 6 and I'm connecting it via Bluetooth to a VW Discover Media. Playing music works fine. But the car-display...
  • simfoo
  • Casual Listener
  • 2387 Views
  • 12 replies
  • 0 likes
  • 2387 Views
  • 12 replies
  • 0 likes

Solved!! My songs disappoint

I have a Spotify premium. Normally my saved songs download automatically to My Phone. But when i turn off the automatic download, i cant listen my some of downloaded songs in offline mode.

  • Regular
  • I have a Spotify premium. Normally my saved songs download automatically to My Phone. But when i turn off the automatic download, i cant listen my some of downloaded songs in offline mode. 
  • Joe
  • Community Legend
  • 627 Views
  • 3 replies
  • 0 likes
  • 627 Views
  • 3 replies
  • 0 likes

Cant start 7 day trial

Just installed spotify and registered and i cant start a 7 day trial it just says unable to connect. ( sorry for bad english )

  • Newbie
  • Just installed spotify and registered and i cant start a 7 day trial 😞 it just says unable to connect. ( sorry for bad english )
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Accidentially deleted a song...how do i get it back?

Somehow I deleted one of my favorite songs and now I can't find it anywhere! I've tried to go to the album and get it again but it's like it completely disappeared. How can I get it back??

  • Casual Listener
  • Somehow I deleted one of my favorite songs and now I can't find it anywhere! I've tried to go to the album and get it again but it's like it completely disappeared. How can I get it back??
  • jmdesin892
  • Roadie
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

why is spotify stopping randonly

I've contacted them over and over agsin downloaded random older versions it still keeps shutting off whenever it feels like. I have easterr egg Verizon on virgin mobile. I can't take this I'm pulling my hair out. What version doesn't stop my music

  • Visitor
  • I've contacted them over and over agsin downloaded random older versions it still keeps shutting off whenever it feels like. I have easterr egg Verizon on virgin mobile. I can't take this I'm pulling...
  • dannystf
  • Newbie
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Minha conta saiu do plano familiar sozinha e não consigo voltar.

Eu estava no plano premium famíliar, no qual meu irmão é o titular, e minha conta voltou para o free sozinha. Agora estou tentando voltar ao plano família e está aparecendo a informação que os endereços não são os mesmos, sendo que são iguais. o que ...

  • Newbie
  • Eu estava no plano premium famíliar, no qual meu irmão é o titular, e minha conta voltou para o free sozinha. Agora estou tentando voltar ao plano família e está aparecendo a informação que os endere...
  • Cíntiacruz
  • Newbie
  • 1066 Views
  • 1 replies
  • 0 likes
  • 1066 Views
  • 1 replies
  • 0 likes

Bad BottomNavigation

1. On the bottom navigation bar, click Library or Radio2. Expand track details (lycir) that is playing in backgound3. Collapse track detailsExpected:Bottom Navigation icon indicator should be point on Library / RadioCurrent State:Bottom Navigation ic...

  • Newbie
  • 1. On the bottom navigation bar, click Library or Radio 2. Expand track details (lycir) that is playing in backgound 3. Collapse track details Expected: Bottom Navigation icon indicator should ...
  • 467 Views
  • 0 replies
  • 0 likes
  • 467 Views
  • 0 replies
  • 0 likes

Solved!! Estalos no som

Olá, notei estalos no som, para todoas as musicas, mas não é sempre que acontece. O que pode ser? Já troquei o fone e o problema continua. Toquei musicas fora do spotify e o problema não aparece, é somente nele

  • Regular
  • Olá, notei estalos no som, para todoas as musicas, mas não é sempre que acontece. O que pode ser? Já troquei o fone e o problema continua. Toquei musicas fora do spotify e o problema não aparece, é s...
  • JessicaPasquim
  • Newbie
  • 6278 Views
  • 14 replies
  • 0 likes
  • 6278 Views
  • 14 replies
  • 0 likes

Content saving to library but not being downloaded.

Hello, For some reason my podcasts/songs are not being downloaded but only saved to my library. When I go to to download them it says it has been added to the library but there is an 'x' and the little green arrow is greyed out. I have never had a pr...

  • Newbie
  • Hello,   For some reason my podcasts/songs are not being downloaded but only saved to my library. When I go to to download them it says it has been added to the library but there is an 'x' and...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes