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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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no setting to move downloaded songs to sd card

unlike some of the other posts I have seen stating that they're downloaded songs simply won't save to the sd card, but do have the option to. I have no setting at all, I used to, but when my phone was completely reset I redownloaded spotify and the s...

Newbie

unlike some of the other posts I have seen stating that they're downloaded songs simply won't save to the sd card, but do have the option to. I have no setting at all, I used to, but when my phone wa...

Joe

Community Legend

382 Views

1 replies

0 likes

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Can't login because spotify thinks im abroad

A couple of days ago I switched to a family premium subscription, spotify logged me out on all devices and when i went to log back in it wouldnt work on my phone. Spotify just gives me a message about travelling abroad for more than 14 days. First, t...

Newbie

A couple of days ago I switched to a family premium subscription, spotify logged me out on all devices and when i went to log back in it wouldnt work on my phone. Spotify just gives me a message abou...

Joe

Community Legend

369 Views

1 replies

0 likes

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Artist follow intermittently not persisted

Following an artist appears to have stopped working reliably for me on Android. The UI updates to show them as followed, but when I return to them immediately via a different screen they're not. The 2nd time I try it, the follow sticks. This is inter...

Casual Listener

Following an artist appears to have stopped working reliably for me on Android.   The UI updates to show them as followed, but when I return to them immediately via a different screen they're ...

177 Views

0 replies

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Sharing function Down

The sharing function is down on my andriod device. When I try to share a song (in any way) the screen goes black and even takes me to the home screen of my phone.

Newbie

The sharing function is down on my andriod device. When I try to share a song (in any way) the screen goes black and even takes me to the home screen of my phone. 

497 Views

0 replies

1 likes

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Playlists voice search command for Android auto

What is the voice command to play a playlist in Android Auto? With my Amazon Echo, I can say "play starred playlist", and it does, but with Android Auto, it doesn't understand that command.

Roadie

What is the voice command to play a playlist in Android Auto? With my Amazon Echo, I can say "play starred playlist", and it does, but with Android Auto, it doesn't understand that command.

Spectre5

Casual Listener

3143 Views

2 replies

9 likes

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Problemas con zte blade a602

Se detiene constantemente la reproducción de la musica como puedo soluionar ya reinstale la app

Newbie

Se detiene constantemente la reproducción de la musica como puedo soluionar ya reinstale la app  

394 Views

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Songs werden offline nicht abgespielt.

Hallo,Ich habe das Problem dass meine Songs (die meisten zumindest) nicht offline abgespielt werden obwohl sie heruntergeladen sind und ich Premium Nutzer bin. Außerdem die Songs die ich ganz normal herunter geladen habe (in keiner Playlist also nur ...

Newbie

Hallo, Ich habe das Problem dass meine Songs (die meisten zumindest) nicht offline abgespielt werden obwohl sie heruntergeladen sind und ich Premium Nutzer bin. Außerdem  die Songs die ich ganz...

daniel4916xx

Newbie

55560 Views

1 replies

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Superuser Contribution Mobile download location

Hi, how do I change where spotify downloads songs to on my phone? My internal storage is almost full but I have plenty of room on my sd card.

Casual Listener

Hi,   how do I change where spotify downloads songs to on my phone? My internal storage is almost full but I have plenty of room on my sd card.

Joe

Community Legend

2245 Views

4 replies

0 likes

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Offline mode not working right

I have a fair share of Downloaded music, green arrow, and alot of just saved music, not green arrow, and I used to be able to go into "offline mode" and only my green arrowed songs would play. Ever since the last update or maybe the one before that, ...

Casual Listener

I have a fair share of Downloaded music, green arrow, and alot of just saved music, not green arrow, and I used to be able to go into "offline mode" and only my green arrowed songs would play. Ever s...

Joe

Community Legend

452 Views

3 replies

0 likes

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Premium doesnt work right..

Hi,yesterday I rebought Spotify Premium for my Account. I am using it on 3 Devices (Laptop and two Android-Smartphones). I can Download Songs and play them offline but other "Premium-Features" dont work. For Example:I can hear a Song by clicking it b...

Newbie

Hi, yesterday I rebought Spotify Premium for my Account. I am using it on 3 Devices (Laptop and two Android-Smartphones). I can Download Songs and play them offline but other "Premium-Features" dont...

Joe

Community Legend

363 Views

1 replies

0 likes

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set music quality in streaming / android

hello I can't set the music quality on samsung S5 new / android with updateshow can I Do? . thanks

Casual Listener

hello I can't set the music quality on samsung S5 new / android with updates how can I Do?   . thanks 

parnold

Casual Listener

337 Views

1 replies

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Não consigo remover as musicas importadas do celular para a spotify

já desinstalei, reinstalei, apaguei dados, loguei dnv e nada funcionou. As musicas importadas e que já não estão mais no aparelho ficam "intangíveis" e não consigo removê-las.

Newbie

já desinstalei, reinstalei, apaguei dados, loguei dnv e nada funcionou. As musicas importadas e que já não estão mais no aparelho ficam "intangíveis" e não consigo removê-las.

600 Views

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1 likes

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Problemas com a importação de músicas do próprio dispositivo para o Spotify

Utilizo o Spotify conta familiar e não está aparecendo a opção de importar músicas do dispositivo. (Utilizo o sistema Android)Poderia me ajudar?

Newbie

Utilizo o Spotify conta familiar e não está aparecendo a opção de importar músicas do dispositivo. (Utilizo o sistema Android) Poderia me ajudar?

530 Views

0 replies

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WHY IN THE NAME OF GOD THEY REMOVED THE OPTION TO SHUFLE PLAY PLAYLISTS IN A FOLDER?

I can not understand how the spotify team was able to remove the only button that made me pay for a premium account. The "shuffle play" button on playlists in a folder was MY LIFE. I do not want to waste time looking for music while I'm in the car or...

Regular

I can not understand how the spotify team was able to remove the only button that made me pay for a premium account.   The "shuffle play" button on playlists in a folder was MY LIFE. I do not ...

Spotify_Evan

Casual Listener

3277 Views

15 replies

17 likes

playlists in folder
shuffle button
Shuffle folder
Shuffle in playlists
Shuffle play
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Problems with android auto

I found two problems with android auto:1 if spotify is in offline mode google now not found the dowmloaded song or playlist.2 with spotify in offline mode my albums or artist list show all (not only the donwnoaded)Thanks

Casual Listener

I found two problems with android auto: 1 if spotify is in offline mode google now not found the dowmloaded song or playlist. 2 with spotify in offline mode my albums or artist list show all (not o...

Miksair

Newbie

1272 Views

3 replies

2 likes

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Cant install spotify app in gear fit 2 in Spain

Hello everybody: I just bought the new Samsung gear fit 2 and I´m trying to find the spotify app on the gear app but isnt there. Ihave a Samsung S7 and I have installed the Spotify app on my phone. Also, I updated the gear fit 2, the gear app, the ph...

Casual Listener

Hello everybody:  I just bought the new Samsung gear fit 2 and I´m trying to find the spotify app on the gear app but isnt there.  Ihave a Samsung S7 and I have installed the Spotify app on...

asturzgz

Casual Listener

954 Views

4 replies

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Saving Spotify code to Android camera roll?

The official press release on Spotify Code says this - "By tapping on the Code-enhanced artwork you can also save it to your Camera Roll for easy and quick social sharing." Has anyone been able to do this? It does not work for me.

Roadie

The official press release on Spotify Code says this -    "By tapping on the Code-enhanced artwork you can also save it to your Camera Roll for easy and quick social sharing."   Ha...

431 Views

0 replies

1 likes

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Downlaoded music on sd cars

So sometime spotify crashes and it puts it on default at internal storage. But, all my downloads are on a sd card. It doesn't allow me to acces these files and it's over 29gb so redownloading it all would be really long. Is there a way to put the opt...

Newbie

So sometime spotify crashes and it puts it on default at internal storage. But, all my downloads are on a sd card. It doesn't allow me to acces these files and it's over 29gb so redownloading it all ...

Joe

Community Legend

280 Views

1 replies

0 likes

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Teste Premium de 7 dias

Não estou conseguindo ativar os 7 dias de teste Premium, não existe mais essa opção?

Newbie

Não estou conseguindo ativar os 7 dias de teste Premium, não existe mais essa opção?

8330 Views

0 replies

5 likes

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Daily Mix playlist issues

While daily mixes are endless mixes, you could click on the top right "three dots" to open a small menu that allowed you to create a playlist with the currently loaded songs (usually 25), so you could set them to download for offline Play. I'm no lon...

Newbie

While daily mixes are endless mixes, you could click on the top right "three dots" to open a small menu that allowed you to create a playlist with the currently loaded songs (usually 25), so you coul...

201 Views

0 replies

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