Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111462 Views

26 replies

3 likes

  • 111462 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224242 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224242 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581524 Views

79 replies

3 likes

  • 581524 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478701 Views

577 replies

40 likes

Account
Free
  • 478701 Views
  • 577 replies
  • 40 likes

App can't play albums

So sometimes when I switch album playlists, the app glitches and won't let me shuffle play songs from that album. It will say that there is a song playing when there clearly isn't and when I try to restart the app, it doesn't fix it. Any other option...

Casual Listener

So sometimes when I switch album playlists, the app glitches and won't let me shuffle play songs from that album. It will say that there is a song playing when there clearly isn't and when I try to r...

412 Views

0 replies

0 likes

  • 412 Views
  • 0 replies
  • 0 likes

When closing the spotify app and then starting it up again removes volume controls CHROMECAST

When I'm playing music on my chromecast audio OR regular chromecast. And I close all my apps on my phone (including spotify) and then starting up spotify again removes the chromecast volume control. Does anyone else have this? Its very annoying to no...

Visitor

When I'm playing music on my chromecast audio OR regular chromecast. And I close all my apps on my phone (including spotify) and then starting up spotify again removes the chromecast volume control. ...

525 Views

0 replies

0 likes

Android
s7 edge
  • 525 Views
  • 0 replies
  • 0 likes

Certain artists don't play on mobile

There are certain artists that I cannot play on the mobile version of spotify. They will play fine on my computer, but not on mobile. I press a song by them, and then it stops the song I'm listening to and gets rid of the song I'm listening to but al...

Newbie

There are certain artists that I cannot play on the mobile version of spotify. They will play fine on my computer, but not on mobile. I press a song by them, and then it stops the song I'm listening ...

mikeblessing

Roadie

1850 Views

9 replies

4 likes

  • 1850 Views
  • 9 replies
  • 4 likes

How to import songs from Galaxy S8+ to Spotify Mobile App

Hi, I've got heaps of music saved to my Phones storage, I'm looking for a way to import/sync these songs into a playlist on my spotify mobile app. Please tell me there is way to do this? Thanks in advance

Casual Listener

Hi,   I've got heaps of music saved to my Phones storage, I'm looking for a way to import/sync these songs into a playlist on my spotify mobile app.   Please tell me there is way to do ...

Joe

Community Legend

2715 Views

1 replies

0 likes

  • 2715 Views
  • 1 replies
  • 0 likes

Spotify deleting downloaded Playists from iTunes

Hey! I'm trying to download to my SD some playlists from my iTunes to my device to listen them offline, but the Spotiy on my device insists to delete the playlits that I have already downloaded 5 minutes ago. So, I have to download the playlist again...

Casual Listener

Hey!   I'm trying to download to my SD some playlists from my iTunes to my device to listen them offline, but the Spotiy on my device insists to delete the playlits that I have already do...

Joe

Community Legend

721 Views

5 replies

0 likes

  • 721 Views
  • 5 replies
  • 0 likes

Downloaded music disappear

Every month or so the downloaded music I have selected, gets completely wipes out! Its sooo frustrating and I have to select them all over again and download them! I've done this quite a few times and I've lost all hope for it to get fixed on itself!...

Newbie

Every month or so the downloaded music I have selected, gets completely wipes out! Its sooo frustrating and I have to select them all over again and download them! I've done this quite a few times an...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

SD Card

I recently installed a 126 GB SD card to my LG G6 specifically for Spotify. I went into setting and changed the storage option to the SD card and everything transfered fine. Spotify restarted and now it is incredibly buggy. Songs wont load, excessive...

Newbie

I recently installed a 126 GB SD card to my LG G6 specifically for Spotify. I went into setting and changed the storage option to the SD card and everything transfered fine. Spotify restarted and now...

Huothar

Roadie

590 Views

1 replies

1 likes

  • 590 Views
  • 1 replies
  • 1 likes

I just switched to Google Play Music, its GREAT

The main reason I like google play is that I can download music to my phone and IT DOESNT DISAPPEAR or STOP SYNCHING for no apparent reason as Spotify does. Spotify is garbage and has NO CUSTOMER SERVICE! Bye-Bye- spotify!

Regular

The main reason I like google play is that I can download music to my phone and IT DOESNT DISAPPEAR or STOP SYNCHING for no apparent reason as Spotify does.  Spotify is garbage and has NO CUSTOM...

Huothar

Roadie

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

Unable to sync local files from desktop to phone if the song is made unavailable to app

As you know there are some albums made not available to the spotify app. "Pyramids - Pyramids" is not available in the app for whatever reason, but I have the album locally and I would like to have spotify be able to play that album on my phone. I fo...

Casual Listener

As you know there are some albums made not available to the spotify app. "Pyramids - Pyramids" is not available in the app for whatever reason, but I have the album locally and I would like to h...

Joe

Community Legend

864 Views

3 replies

0 likes

  • 864 Views
  • 3 replies
  • 0 likes

Solved!! Local Files not playing correctly on Mobile

So I have a whole live album that I have imported to my desktop app, and it sees everything and everything plays fine on my desktop app. But when I go to play 2 songs on my mobile app(Galaxy S8) it plays the studio versions of those songs. I have tri...

Regular

So I have a whole live album that I have imported to my desktop app, and it sees everything and everything plays fine on my desktop app. But when I go to play 2 songs on my mobile app(Galaxy S8) it p...

Joe

Community Legend

1438 Views

8 replies

0 likes

  • 1438 Views
  • 8 replies
  • 0 likes

Stops playing every 6-8 minutes

This just started a couple days ago and it's driving me crazy.. I turn on my music with my phone and it just stops playing every 6-8 mins.. It's not someone using my acct somewhere else because when the music stops and I open up my phone it's off the...

Casual Listener

This just started a couple days ago and it's driving me crazy.. I turn on my music with my phone and it just stops playing every 6-8 mins.. It's not someone using my acct somewhere else because when ...

Joe

Community Legend

9713 Views

64 replies

22 likes

  • 9713 Views
  • 64 replies
  • 22 likes

Pixel 1 share not working

I have a Google Pixel 1. When I try to share a link it just goes back to my home screen. I have tried to uninstall and reinstall and still does not work. There seems to be no way that I can share a playlist, etc on my new phone.

Newbie

I have a Google Pixel 1.  When I try to share a link it just goes back to my home screen.  I have tried to uninstall and reinstall and still does not work.  There seems to be no way th...

Joe

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Spotify deleting downloaded musics

Sorry for my english:It isn't the first time that it's happening (I already did reset my phone and i'm still having the same problem). Briefly: the app crash and I loose all my music, but the "data" still is in my phone than I have to download all my...

Casual Listener

Sorry for my english: It isn't the first time that it's happening (I already did reset my phone and i'm still having the same problem).   Briefly: the app crash and I loose all my music, but ...

Joe

Community Legend

803 Views

4 replies

0 likes

  • 803 Views
  • 4 replies
  • 0 likes

My Spotify keeps connecting to strangers devices.

Spoiler (Highlight to read)For the past month, my phone has been randomly connecting to some strangers phone. So instead of listening to my music I hear his. I've been hoping it was a one time thing but it has happened every week. I have connected ra...

Newbie

For the past month, my phone has been randomly connecting to some strangers phone. So instead of listening to my music I hear his. I've been hoping it was a one time thing but it has happened every w...

Joe

Community Legend

773 Views

1 replies

1 likes

  • 773 Views
  • 1 replies
  • 1 likes

Ad blocking my music

I was listening to my saved music and I wanted to listen to one of my playlists that I created. Right before I played it, I crossed a dead zone in the car and my data cut off, and an ad was supposed to play before the music. Now when I get into spoti...

Newbie

I was listening to my saved music and I wanted to listen to one of my playlists that I created. Right before I played it, I crossed a dead zone in the car and my data cut off, and an ad was supposed ...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

BUG: Title isn't the one playing!

Mostly after a commercial or deleting the one playing in the list, the next song isn't what it says it's playing. I even had a song playing and/or displaying that wasn't even in the list anymore, neither was it a proposed song. So there is some probl...

Music Fan

Mostly after a commercial or deleting the one playing in the list, the next song isn't what it says it's playing. I even had a song playing and/or displaying that wasn't even in the list anymore, nei...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

Duvida

Quanto tempo demora pra confirmar o recebimento do boleto

Newbie

Quanto tempo demora pra confirmar o recebimento do boleto

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

Downloaded songs undownloaded

I have about 2000 songs downloaded on my spotify and once in a blue moon about half of them just magically seem to have disappeared. The songs are still there, but it isn't downloaded anymore, so every time I'll have to download all the songs again.

Newbie

I have about 2000 songs downloaded on my spotify and once in a blue moon about half of them just magically seem to have disappeared. The songs are still there, but it isn't downloaded anymore, so eve...

502 Views

0 replies

0 likes

  • 502 Views
  • 0 replies
  • 0 likes

Music wont play automatically when connected to Android Auto

Unlike Apple CarPlay whenever I connect my S8 to my car's Android Auto Spotify wont continue playing the current song. When I start my car Spotify starts playing through bluetooth automatically, but when I connect through Android Auto the music pause...

Newbie

Unlike Apple CarPlay whenever I connect my S8 to my car's Android Auto Spotify wont continue playing the current song.  When I start my car Spotify starts playing through bluetooth automatically...

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes

disable connecting to car bluetooth audio

Every time I start my car, Spotify automatically connects to the Bluetooth audio and begins playing. Is there a way to disable this without turning off the Bluetooth on the phone?

Newbie

Every time I start my car, Spotify automatically connects to the Bluetooth audio and begins playing.  Is there a way to disable this without turning off the Bluetooth on the phone?

512 Views

0 replies

0 likes

  • 512 Views
  • 0 replies
  • 0 likes