Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Using Samsung Galaxy S3 and latest firms for phone and app.Tapping a song does not play it. - it only makes the "shuffle all" button wiggle - if it's there, anyway.I have performed all the basic diagnostic procedures, including a clean re-installatio...
Using Samsung Galaxy S3 and latest firms for phone and app. Tapping a song does not play it. - it only makes the "shuffle all" button wiggle - if it's there, anyway. I have performed all the ba...
Regular
1079 Views
7 replies
0 likes
Hi I've been using Spotify for 3 years continuouslyBut in the last week I have stopped being able to put the app to sleep when not using itI have a Samsung device and it has a non removable batterySo preserving battery life, as I am a power user is p...
Hi I've been using Spotify for 3 years continuously But in the last week I have stopped being able to put the app to sleep when not using it I have a Samsung device and it has a non removable batte...
Casual Listener
360 Views
1 replies
0 likes
Hi, I've just acquired the Spotify Premium Trial (30 days). I have now the download and play offline features. But there's a problem: i'm still not able to jump forward/backwards or skip back songs, just like when using Free version.What can I do to ...
Hi, I've just acquired the Spotify Premium Trial (30 days). I have now the download and play offline features. But there's a problem: i'm still not able to jump forward/backwards or skip bac...
Community Legend
3902 Views
3 replies
0 likes
Since Chromebooks have recently been enabled to run Android apps, I was wondering if any of you have first hand experience on using the Spotify mobile app on a Chromebook. If who ever has would be kind enough to share their user experience with me th...
Since Chromebooks have recently been enabled to run Android apps, I was wondering if any of you have first hand experience on using the Spotify mobile app on a Chromebook. If who ever has would be ki...
Casual Listener
2341 Views
4 replies
0 likes
My ex has y card on his account I just found out. How do I cancel the payments? I'm literally paying for something I can't even use. Please help
My ex has y card on his account I just found out. How do I cancel the payments? I'm literally paying for something I can't even use. Please help
Community Legend
326 Views
1 replies
0 likes
If Spotify doesn't stop erasing all my downloaded music once a freakin week I'm going to quit using it because my data is so slow it takes like 2 minutes to load the next song if I try to skip
If Spotify doesn't stop erasing all my downloaded music once a freakin week I'm going to quit using it because my data is so slow it takes like 2 minutes to load the next song if I try to skip
828 Views
0 replies
0 likes
Tenho Serviço premiu, e não aparece na minha play list só pra dar play; aparece Ordem aleatoria.E quando inicia a play list, depois da primeira musica, já passa a tocar musicas sugeridas. como faço pra não tocar musicas sugeridas?
Tenho Serviço premiu, e não aparece na minha play list só pra dar play; aparece Ordem aleatoria. E quando inicia a play list, depois da primeira musica, já passa a tocar musicas sugeridas. co...
2762 Views
0 replies
1 likes
As the title states the app is deleting my offline music on its own. On my previous phone (just upgraded the other day) I would ooccasionally find albums and artists that had their music "undownloaded" from my phone but still in my library. It wasn't...
As the title states the app is deleting my offline music on its own. On my previous phone (just upgraded the other day) I would ooccasionally find albums and artists that had their music "undownloade...
519 Views
0 replies
1 likes
How can I pay with a spotify card? I cant't find it at the payments.
How can I pay with a spotify card? I cant't find it at the payments.
Community Legend
502 Views
1 replies
0 likes
It doesnt happen always. But somethimes the chromecast slider just doesnt appear and it just shows the regular notification volume controls and the standard android volume controls. this is not always sometimes it just shows the controls but after i ...
It doesnt happen always. But somethimes the chromecast slider just doesnt appear and it just shows the regular notification volume controls and the standard android volume controls. this is not alway...
698 Views
0 replies
1 likes
Salve oggi volevo rinnovare la opzione Premium ma prima volevo vedere quali opzioni cerano e sono entrato in una opzione senza confermare e senza riempire i moduli, volevo solo sapere che cos'era poi sono uscito e mi ha preso 4,99 euro e nel mio acco...
Salve oggi volevo rinnovare la opzione Premium ma prima volevo vedere quali opzioni cerano e sono entrato in una opzione senza confermare e senza riempire i moduli, volevo solo sapere che cos'era poi...
411 Views
0 replies
0 likes
Hola, lo que quisiera saber es si tengo canciones descargadas pero no estoy en modo offline al escuchar esas canciones utilizo datos o no?
Hola, lo que quisiera saber es si tengo canciones descargadas pero no estoy en modo offline al escuchar esas canciones utilizo datos o no?
840 Views
0 replies
0 likes
I bought a spotify premium account and in the Internet i am already registered as a Premium member. On my computer i can use it how it should work. On my phone i can download songs and listen them and i have no advertisments but after 6 times of skip...
I bought a spotify premium account and in the Internet i am already registered as a Premium member. On my computer i can use it how it should work. On my phone i can download songs and listen them an...
Casual Listener
869 Views
5 replies
0 likes
I have a huge amount of songs that I once added but now I don't like them anymore, so I removed them from my library. Now that didn't free any space at all. It seems to be a thing for years already. Now there is the clear cache option. But I don't wa...
I have a huge amount of songs that I once added but now I don't like them anymore, so I removed them from my library. Now that didn't free any space at all. It seems to be a thing for years already. ...
Newbie
17302 Views
2 replies
0 likes
Hey,it is possible for me to skip as many songs as I want on my Pixel device. I can also skip back but Im still getting ads. I got a Spotify free account. That shouldnt be possible, right? I still can shuffle only.
Hey, it is possible for me to skip as many songs as I want on my Pixel device. I can also skip back but Im still getting ads. I got a Spotify free account. That shouldnt be possible, right? I still ...
Casual Listener
1690 Views
2 replies
0 likes
At first I wasn't able to add additional songs. Tried uninstall and reinstall the app, still won't download songs or playlist.
At first I wasn't able to add additional songs. Tried uninstall and reinstall the app, still won't download songs or playlist.
285 Views
0 replies
0 likes
I have a Zenfone 3, and my Spotify don't have the option "equalizer" in the settings... Why? How I activate?
I have a Zenfone 3, and my Spotify don't have the option "equalizer" in the settings... Why? How I activate?
Community Legend
445 Views
1 replies
0 likes
Spotify mi ha preso soldi senza motivo perche ho ancora la modalita gratis
Spotify mi ha preso soldi senza motivo perche ho ancora la modalita gratis
309 Views
0 replies
0 likes
Perché mi ritrovo senza le canzoni downloadate?Avevo 40 album scaricati e non Li ho più come devo fare?
Perché mi ritrovo senza le canzoni downloadate?Avevo 40 album scaricati e non Li ho più come devo fare?
660 Views
0 replies
0 likes
...professional enough to track down an issue with offline song dissapearing???And developers -- that can fix it?Since topics with "offline songs deleted", "my music is gone" etc are always on forums top--but nobbody from spotify seems to care. Maybe...
...professional enough to track down an issue with offline song dissapearing??? And developers -- that can fix it? Since topics with "offline songs deleted", "my music is gone" etc are always on ...
327 Views
0 replies
0 likes
