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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839827 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839827 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13618 Views
  • 1 replies
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  • 13618 Views
  • 1 replies
  • 0 likes

Local files replacing original tracks

There are a few songs that I have downloaded on my phone as local files because they were not on spotify at the time. These songs are now on spotify but some are slightly different and I just want to listen to the spotify version. I deleted all of my...

  • Newbie
  • There are a few songs that I have downloaded on my phone as local files because they were not on spotify at the time. These songs are now on spotify but some are slightly different and I just want to...
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Tenho 30 dias gratis e só veio o mês que eu paguei

Eu paguei o boleto do mês passado do Spotify pra ser Premium pra essa mês ter 30 dias gratis e agora me aparece as propaganda de novo!

  • Newbie
  • Eu paguei o boleto do mês passado do Spotify pra ser Premium pra essa mês ter 30 dias gratis e agora me aparece as propaganda de novo!
  • 144 Views
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  • 144 Views
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Spotify Pauses

I have cleared the cache and reloaded the app but nothing has changed. Any ideas of how to fix it?

  • Newbie
  • I have cleared the cache and reloaded the app but nothing has changed. Any ideas of how to fix it?
  • kyemempers
  • Newbie
  • 81 Views
  • 1 replies
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  • 81 Views
  • 1 replies
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Storage

I can nota chance the storage off my downloads on my Android Phone, i wanted to change to sd-card, but in Phone the storage under settings does not appear, i haver Android 5.1.Can anyone help me out? Thanks

  • Newbie
  • I can nota chance the storage off my downloads on my Android Phone, i wanted to change to sd-card, but in Phone the storage under settings does not appear, i haver Android 5.1. Can anyone help me ...
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
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Solved!! Songs grayed on a playlist but not on an album?

I tried to listen to this playlist but some of the songs are grayed out, which I thought might be from country restrictions or whatnot. It doesn't show up on the Spotify app (I'm a Premium user), but when I clicked on the link and it showed up on the...

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  • Regular
  • I tried to listen to this playlist but some of the songs are grayed out, which I thought might be from country restrictions or whatnot. It doesn't show up on the Spotify app (I'm a Premium user), but...
  • jinium
  • Regular
  • 976 Views
  • 6 replies
  • 0 likes
  • Albums
    gray out
    Playlists
  • 976 Views
  • 6 replies
  • 0 likes

app update has bugs: menu won't work

My Spotify app (for Android) recently automatically updated but the menu buttons don't work (as in the 3 vertical dots button). When you tap it the options such as "go to artist" "add up to next" "remove song" etc show but when you touch any of them ...

  • Newbie
  • My Spotify app (for Android) recently automatically updated but the menu buttons don't work (as in the 3 vertical dots button). When you tap it the options such as "go to artist" "add up to next" "re...
  • mkygod
  • Music Fan
  • 2250 Views
  • 11 replies
  • 4 likes
  • 2250 Views
  • 11 replies
  • 4 likes

Spotify for Android launches and runs with web player

Since the web player update I got earlier today, every time I use the web player, my phone player automatically launches as well. What is going on with this? Is there a way to turn it off? I lost 10% of my phone's battery in an hour during which I wa...

  • Casual Listener
  • Since the web player update I got earlier today, every time I use the web player, my phone player automatically launches as well.  What is going on with this?  Is there a way to turn it off...
  • 169 Views
  • 0 replies
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  • 169 Views
  • 0 replies
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Superuser Contribution I CAN PLAY SONG ON MY PHONE BUT NOT ON MY COMPUTER

i can play this specific song on my phone but when i try to play the same song on my computer,it always says unavailable.WHYYYY?

  • Newbie
  • i can play this specific song on my phone but when i try to play the same song on my computer,it always says unavailable.WHYYYY?  
  • Maria_B
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
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I can Shuffle Folders on PC but not Android?

I can even Shuffle folders full of other folders full of playlists on my PC, and then select "Play on this device" through my phone, and it will continue shuffling that entire folder, but when I'm at work I can't shuffle my folders through the Androi...

  • Casual Listener
  • I can even Shuffle folders full of other folders full of playlists on my PC, and then select "Play on this device" through my phone, and it will continue shuffling that entire folder, but when I'm at...
  • MattSuda
  • Spotify Star
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Cant download full album

Can't download full album anymore. I lost most songs off all the album's I have downloaded and can't re download them!!! Why is this happening???

  • Newbie
  • Can't download full album anymore. I lost most songs off all the album's I have downloaded and can't re download them!!! Why is this happening???
  • 138 Views
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  • 138 Views
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Problem with Bluetooth mode

Hello and sorry for my bad english.I have a family Account and today i paired my samsung s4 mini with my Bluetooth car radio. The music is playing and every thing is good until my phone gets the locking screen. The music is still continueing until th...

  • Newbie
  • Hello and sorry for my bad english. I have a family Account and today i paired my samsung s4 mini with my Bluetooth car radio. The music is playing and every thing is good until my phone gets the lo...
  • 101 Views
  • 0 replies
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  • 101 Views
  • 0 replies
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Spotify Keep deleting self. [TR] Spotify Kendini Sürekli Kaldırıyor.

I was using spotify until 2-3 month and problem ahead. When i play music on spotify its instantly closing and removing all files from my pc . When i installed again its doing same think. I have no problem on mobile but cannot install spotify on pc. P...

  • Casual Listener
  • I was using spotify until 2-3 month and problem ahead. When i play music on spotify its instantly closing and removing all files from my pc . When i installed again its doing same think. I have no pr...
  • 185 Views
  • 0 replies
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  • 185 Views
  • 0 replies
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Urgent! Help with djay spotify playlists

Help please! I've make my playlist for a gig on Sunday but my Djay app will only see the first song in the playlist, also when my friends look into the same playlist they also only see the first song. Need to sort this or I have to download over a hu...

  • Newbie
  • Help please! I've make my playlist for a gig on Sunday but my Djay app will only see the first song in the playlist, also when my friends look into the same playlist they also only see the first song...
  • 176 Views
  • 0 replies
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  • 176 Views
  • 0 replies
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Playlist con carpetas

Creé varias carpetas en el ordenador organizando mi playlist. Al entrar a traves de la tablet en mi playlist cada vez que entro en la carpeta me cierra la aplicacion.Tengo que borrar los datos y desinstalarla para volver a entrar hasta que despues de...

  • Newbie
  • Creé varias carpetas en el ordenador organizando mi playlist. Al entrar a traves de la tablet en mi playlist cada vez que entro en la carpeta me  cierra la aplicacion.Tengo que borrar los datos ...
  • 159 Views
  • 0 replies
  • 1 likes
  • 159 Views
  • 0 replies
  • 1 likes

Can't add songs to my playlist on mobile

Whenever I tap on a song and tap on "add to playlist" it cancels out of the screen and goes back to the song like nothing ever happened. This happens with any song. I tried going to the artist and the album and the same thing happened.

  • Newbie
  • Whenever I tap on a song and tap on "add to playlist" it cancels out of the screen and goes back to the song like nothing ever happened. This happens with any song. I tried going to the artist and th...
  • labelscollected
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Full connection to the internet but still shows offline mode

Ive tried restarting my phone (samsung), logging out of spotify, checked if my phone was in offline mode (it isnt), uninstalling spotify and re-installing it but its still the same.I have full internet connection and i havent changed my facebook pass...

  • Newbie
  • Ive tried restarting my phone (samsung), logging out of spotify, checked if my phone was in offline mode (it isnt), uninstalling spotify and re-installing it but its still the same. I have full inte...
  • Chuckldaddy
  • Casual Listener
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Can't play over 4G, but data is ON

Starting two days ago, I can no longer stream over 4G. WIFI works just fine.I can play offline playlists just fine. Whenever I turn off wifi, I get the message "You're offline".All other apps on the phone can use mobile data just fine.Here are the pa...

  • Casual Listener
  • Starting two days ago, I can no longer stream over 4G. WIFI works just fine. I can play offline playlists just fine.  Whenever I turn off wifi, I get the message "You're offline". All other a...
  • Chuckldaddy
  • Casual Listener
  • 5892 Views
  • 10 replies
  • 0 likes
  • 5892 Views
  • 10 replies
  • 0 likes

Meu spotify desliga depois de tocar 3 musicas no celuar samsung... O que deve estar acontecendo ?

Meu spotify desliga sempre depois da terceira música tocada...sempre tenho que religar o aplicativo...não sei se é algum problema com a conta ou com o celular... Que é um Samsung gram prime...preciso de ajuda.... Já limpei o cache e procuro sempre de...

  • Newbie
  • Meu spotify desliga sempre depois da terceira música tocada...sempre tenho que religar o aplicativo...não sei se é algum problema com a conta ou com o celular... Que é um Samsung gram prime...preciso...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
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Any smartphone can connect to my Play Station 4 and change the songs

Hi all!! Im a Play Station 4 user that is using Spotify. Sometimes when I play and listen Spotify, (just guessing) my brother is able to connect via Spotify Mobile (android) to my PS4 and change the songs and I don´t know how to block him. Is there a...

  • Newbie
  • Hi all!!   Im a Play Station 4 user that is using Spotify.   Sometimes when I play and listen Spotify, (just guessing) my brother is able to connect via Spotify Mobile (android) to my P...
  • 71 Views
  • 0 replies
  • 0 likes
  • 71 Views
  • 0 replies
  • 0 likes

Spotify Premium

Spotify Premium won't let me sign up. When I put my card number in it says to enter the expiration date. The expiration date is entered and correct.

  • Newbie
  • Spotify Premium won't let me sign up. When I put my card number in it says to enter the expiration date. The expiration date is entered and correct.
  • Joe
  • Community Legend
  • 136 Views
  • 2 replies
  • 0 likes
  • 136 Views
  • 2 replies
  • 0 likes

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