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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Searching, playing a song, and then erasing the query in a playlist won't queue up all the songs

So, I didn't really know how to explain it in the title, but basically what happens is:I am listening to the entire playlist on shuffle (which by the way isn't really shuffle, but that's a whole other subject), and I want to listen to a specific song...

  • Newbie
  • So, I didn't really know how to explain it in the title, but basically what happens is: I am listening to the entire playlist on shuffle (which by the way isn't really shuffle, but that's a whole ot...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Solved!! How to play songs in order

When I first subscribed to Spotify all my playlists and albums played songs on shuffle. Then suddenly I was able to play them in order by just clicking on the first song in the list. That was great for several months, but not just as suddenly, I'm ba...

  • Casual Listener
  • When I first subscribed to Spotify all my playlists and albums played songs on shuffle. Then suddenly I was able to play them in order by just clicking on the first song in the list. That was great f...
  • Jo1966
  • Casual Listener
  • 77402 Views
  • 7 replies
  • 4 likes
  • 77402 Views
  • 7 replies
  • 4 likes

No Clear Queue? No voice input? Not automatically download?

I recently switched from Google Play Music to Spotify but I have found a few things that I plainly don't understand how they could be lacking in an app with as many developers as Spotify. 1. How do you clear your queue? I don't want to individually c...

  • Newbie
  • I recently switched from Google Play Music to Spotify but I have found a few things that I plainly don't understand how they could be lacking in an app with as many developers as Spotify.   1....
  • 239 Views
  • 0 replies
  • 1 likes
  • 239 Views
  • 0 replies
  • 1 likes

Stopping and stalling

i am a premium user. lately my spotify will play and then just stop after a song. if I scroll past it takes me to a song that I have downloaded and wont play. I have deleted the song and redownloaded it but again it just stops. if i play on shuffle, ...

  • Newbie
  • i am a premium user.  lately my spotify will play and then just stop after a song.  if I scroll past it takes me to a song that I have downloaded and wont play.  I have deleted the son...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sonido molesto hasta que reinicio

Cuando estoy escuchando música en mi moto g4 Spotify hace un sonido agudo que tengo que quitarme los audífonos y reiniciar el teléfono,sucede aleatoriamente, tanto con canciones descargadas como con streaming. Ya reinstale la app e incluso restableci...

  • Newbie
  • Cuando estoy escuchando música en mi moto g4 Spotify hace un sonido agudo que tengo que quitarme los audífonos y reiniciar el teléfono,sucede aleatoriamente, tanto con canciones descargadas como con ...
  • Julianmendezedx
  • Newbie
  • 783 Views
  • 2 replies
  • 0 likes
  • Android
    Mobile
  • 783 Views
  • 2 replies
  • 0 likes

I'm Having problems playing Spotify in my Ford F150 2016 truck 2/3 songs and then nothing

Everytime I try to listen to Spotify in my truck we get to song 2 or 3 and it stops playing and we cannot get it going again. My truck is a 2016 F150 with sync and my andriod is the Galaxy 6. Can anyone shed some light on this issue for me.

  • Visitor
  • Everytime I try to listen to Spotify in my truck we get to song 2 or 3 and it stops playing and we cannot get it going again. My truck is a 2016 F150 with sync and my andriod is the Galaxy 6. Can any...
  • fischfun
  • Gig Goer
  • 1124 Views
  • 1 replies
  • 0 likes
  • 1124 Views
  • 1 replies
  • 0 likes

For people who pay for Spotify.(Meaning Premium)Downloading an album with only the songs you chose.

In case you people didn't know you can download the songs or song of an album you saved (you chose) by clicking Home and scrolling down to Recently Played. You have to have had just previously played it obviously and you can hold down the album and d...

  • Regular
  • In case you people didn't know you can download the songs or song of an album you saved (you chose) by clicking Home and scrolling down to Recently Played. You have to have had just previously played...
  • 326 Views
  • 0 replies
  • 0 likes
  • Android downloading music Spotify app
  • 326 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lengthening pause time before app closes.

Hello,I would like to use Spotify with my running app, Zombies,Run. This running app has story segmentes, during which Spotify is paused. Unfortunately, after a short time Spotify stops all together, so that when the story segmente ends my music is n...

  • Casual Listener
  • Hello, I would like to use Spotify with my running app, Zombies,Run. This running app has story segmentes, during which Spotify is paused. Unfortunately, after a short time Spotify stops all toget...
  • RuteCT
  • Casual Listener
  • 357 Views
  • 2 replies
  • 1 likes
  • 357 Views
  • 2 replies
  • 1 likes

Superuser Contribution Shuffle in a playlist is grouping the songs by artist

Hello there!I've noticed that recently, when i open a playlist and click the shuffle Button, It is behaving differently:The songs are shuffled, but they are grouped by artists.For instance: i have a playlist with songs from Birdy and songs from Rhode...

  • Casual Listener
  • Hello there! I've noticed that recently, when i open a playlist and click the shuffle Button, It is behaving differently: The songs are shuffled, but they are grouped by artists. For instance: i h...
  • BR_LuMantu
  • Casual Listener
  • 831 Views
  • 2 replies
  • 0 likes
  • 831 Views
  • 2 replies
  • 0 likes

'Local File' Playback over Bluetooth + Navigation (Google Maps) Notifications

Typically when playing Spotify tracks over Bluetooth, the Spotify audio will 'dim' when Google Maps provides navigation notifications over the same Bluetooth connection. However, I've noticed that this only seems to be the case when playing back song...

  • Newbie
  • Typically when playing Spotify tracks over Bluetooth, the Spotify audio will 'dim' when Google Maps provides navigation notifications over the same Bluetooth connection. However, I've noticed that th...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Switching between Chromecast devices not possible

Hi,I have the 5 chromecast devices. When I installed them about 5 month ago I could directly swap from one to another one. Pressing on the device in the list where I can connect to the chromecast device I want was not a problem at all.When I do this ...

  • Visitor
  • Hi, I have the 5 chromecast devices. When I installed them about 5 month ago I could directly swap from one to another one. Pressing on the device in the list where I can connect to the chromecast d...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Superuser Contribution Using data to play downloaded songs.

So i have a custom playlist, I've downloaded the songs on it. I've turned off 'download using cellular' but when I listen to it, it's still using data... Why? And how do i stop it?

  • Newbie
  • So i have a custom playlist, I've downloaded the songs on it. I've turned off 'download using cellular' but when I listen to it, it's still using data... Why? And how do i stop it?
  • RodrigoPalma
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Add Music

I can't add any music to my list after a little update what can I do? Buttons are disable to me...

  • Casual Listener
  • I can't add any music to my list after a little update what can I do? Buttons are disable to me...
  • superk1976
  • Casual Listener
  • 616 Views
  • 7 replies
  • 0 likes
  • 616 Views
  • 7 replies
  • 0 likes

Superuser Contribution had downloads; now gone

I downloaded several playlists to my Galaxy s7. I was able to play those playlists to the audio system in my new car. But, a few days later, I tried again and on the phone, none of the playlists had the downloaded arrow. I did upgrade the phone last ...

  • Regular
  • I downloaded several playlists to my Galaxy s7.  I was able to play those playlists to the audio system in my new car.  But, a few days later, I tried again and on the phone, none of the p...
  • RodrigoPalma
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Muisc stops

I want to know why my music stops playing automatically on my S8? It'll be playing and just stop for no reason! Then there's the problem when I do want to stop playing, I close the app and it automatically opens a few mins later, doesn't play but I c...

  • Newbie
  • I want to know why my music stops playing automatically on my S8? It'll be playing and just stop for no reason! Then there's the problem when I do want to stop playing, I close the app and it automat...
  • RodrigoPalma
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Larger album art for samsung

Whenever i play my songs from spotify, the album art only comes out as a small picture rather than across the full screen. I am using a samsung. For iphone users, all the album arts are fully occupying the screen.

  • Newbie
  • Whenever i play my songs from spotify, the album art only comes out as a small picture rather than across the full screen. I am using a samsung. For iphone users, all the album arts are fully occupyi...
  • RodrigoPalma
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing storage option lg g5

Im having trouble getting the sd storage option to show up ive cleared me cache uninstalled the app and deleted it offmy internal memory but cant delete anything on my sd can anyone help?

  • Newbie
  • Im having trouble getting the sd storage option to show up ive cleared me cache uninstalled the app and deleted it offmy internal memory but cant delete anything on my sd can anyone help?
  • RodrigoPalma
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con premiun

Favor chicos ingreso a mi cuenta y me dice que debo pagar nuevamente, favor ayuda

  • Newbie
  • Favor chicos ingreso a mi cuenta y me dice que debo pagar nuevamente, favor ayuda
  • RodrigoPalma
  • Roadie
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Superuser Contribution En Android el presionar una canción se interrumpe el queue

Buen día, Muchas veces otras personas que no están familizarizada con la aplicación intentan poner música e instintivamente cuando encuentran la canción la presionan en pantalla, interrumpiendo y borrando la cola actual, es posible personalizar que o...

  • Newbie
  • Buen día,  Muchas veces otras personas que no están familizarizada con la aplicación intentan poner música e instintivamente cuando encuentran la canción la presionan en pantalla, interrumpiend...
  • RodrigoPalma
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution deje de ser premium

Hola, perdonen mi pregunta, pero era premium y cerre mi sesion en mi celular por descuido. Y cuando volvi a abrirla deje de ser premium y tengo el temor de volver a poner mi numero de tarjeta y que me duplique el cobro. Si alguien sabe o lo paso lo m...

  • Visitor
  • Hola, perdonen mi pregunta, pero era premium y cerre mi sesion en mi celular por descuido. Y cuando volvi a abrirla deje de ser premium y tengo el temor de volver a poner mi numero de tarjeta y que m...
  • RodrigoPalma
  • Roadie
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes