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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Can't download songs to my Samsung. Im using WiFi. This problem just started 2 days ago.

Changed battery settings as recommended. Little wheel just turns & download arrow on top bar keeps moving but nothing's happening

Newbie

Changed battery settings as recommended. Little wheel just turns & download arrow on top bar keeps moving but nothing's happening

Joe

Community Legend

558 Views

1 replies

0 likes

won't download
  • 558 Views
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Local songs from Desktop skip on Android

Hi, I downloaded two songs as mp3 and put it into Windows Media Player. Then I imported them into Spotify (local Files) and put them into a playlist. On my Desktop both Songs work perfectly fine but when i want to listen to them on my Android they sk...

Newbie

Hi,    I downloaded two songs as mp3 and put it into Windows Media Player. Then I imported them into Spotify (local Files) and put them into a playlist.  On my Desktop both Songs wo...

396 Views

0 replies

0 likes

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Spotify Keeps Undownloading my Downloaded Songs from my offline library

Hello,My spotify offline library keeps getting deleted. Sometimes it's only a song or two, but other times it's been my whole collection which would get deleted. To be clear it doesn't unsave the songs, it just deletes all the downloaded ones.What i'...

Casual Listener

Hello, My spotify offline library keeps getting deleted. Sometimes it's only a song or two, but other times it's been my whole collection which would get deleted. To be clear it doesn't unsave the s...

643 Views

0 replies

1 likes

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Musica sempre para aos 4seg - LG G4 Beat - Android Marshmallow / Music always for the 4seg - LG G4 B

Estou com um problema que incomoda bastante.Já adianto que não havia esse problema anteriormente, iniciou esse mês (07/2017).Possuo o Spotify pelo fato de poder ouvir as músicas online e buscar sempre novas alternativas. PROBLEMA: Sempre que ouço mús...

Newbie

Estou com um problema que incomoda bastante. Já adianto que não havia esse problema anteriormente, iniciou esse mês (07/2017). Possuo o Spotify pelo fato de poder ouvir as músicas online e buscar s...

347 Views

0 replies

0 likes

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Storage Idea

Hi, I'm writing to the Spotify developers to ask them if they were planning to add a Storage option where we can choose for ex. to move an entire folder of an Artist or Playlist from internal storage to an SD card and viceversa. To move the entire Sp...

Casual Listener

Hi,   I'm writing to the Spotify developers to ask them if they were planning to add a Storage option where we can choose for ex. to move an entire folder of an Artist or Playlist from interna...

418 Views

0 replies

0 likes

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Cancel

Im trying to cancel my premium subscription, but it shows that i dont have it. I have an email that i was sent when i subscribed.

Visitor

Im trying to cancel my premium subscription, but it shows that i dont have it. I have an email that i was sent when i subscribed.

284 Views

0 replies

0 likes

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Songs disappear but still take up room on sd

I recently started up spotify after rebooting my phone. The 2,500 songs I had saved offline had disappeared, however they where still taking up 7.2gb of data on my SD card. Is there anyway to access those files?

Newbie

I recently started up spotify after rebooting my phone. The 2,500 songs I had saved offline had disappeared, however they where still taking up 7.2gb of data on my SD card. Is there anyway to access ...

427 Views

0 replies

0 likes

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Download on sd card not working.

I have a Samsung s5 my sd card has been formated twice after choosing to download on the SD card of 60 gb it keeps going back to my phone memory using it all up. When I try to go back to select sd cars the option is not there. I remove the app reinst...

Newbie

I have a Samsung s5 my sd card has been formated twice after choosing to download on the SD card of 60 gb it keeps going back to my phone memory using it all up. When I try to go back to select sd ca...

vargavinter

Regular

341 Views

1 replies

1 likes

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Premium account on FREE

My premium account is suddenly set as FREE Account.Please check this? I posted this already this morning but my post seems to be deleted? Thanks in advance

Music Fan

My premium account is suddenly set as FREE Account. Please check this?   I posted this already this morning but my post seems to be deleted?   Thanks in advance

Joe

Community Legend

2129 Views

12 replies

0 likes

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Downloaded songs are not available - Android

Hi Spotify team;I downloaded songs in the SD on my android, but after a while these are removed. Even the space occupied by the songs is visualized, but these are no longer recognized.I have already uninstalled the application, deleted all log and th...

Newbie

Hi Spotify team; I downloaded songs in the SD on my android, but after a while these are removed. Even the space occupied by the songs is visualized, but these are no longer recognized. I have al...

369 Views

0 replies

0 likes

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Spotify won't sync with Toyota

Hi,I have a galaxy s6 and a toyota Avalon. For the last two months the spotify app will not sync with my car. The car display is frozen on a song that isn't playing or hasn't played in days. Sometimes I lose remote control access in the steering whee...

Newbie

Hi, I have a galaxy s6 and a toyota Avalon. For the last two months the spotify app will not sync with my car. The car display is frozen on a song that isn't playing or hasn't played in days. Someti...

588 Views

0 replies

0 likes

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Premium without all features

Hi allI've got Spotify premium but some features don't work.For example "add to queue" or "skipping more than 5 songs". A message appears: try Spotify premium.How could I fix this problem?Thanks in advance

Casual Listener

Hi all I've got Spotify premium but some features don't work. For example "add to queue" or "skipping more than 5 songs". A message appears: try Spotify premium. How could I fix this problem? Tha...

LABUCCO

Casual Listener

1180 Views

2 replies

0 likes

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  • 2 replies
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Queue

If my song . i add to queue and it can't work.And show " cannot queue this content"Whyyyyyyyyyyyyyyyyy?????????????????????????

Regular

If my song . i add to queue and it can't work. And show " cannot queue this content" Whyyyyyyyyyyyyyyyyy?????????????????????????

Afiadn03

Regular

2388 Views

11 replies

1 likes

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Storage location downloads

Hi,I want to change the download location to the memory card and I read that the setting for that should be found at: Library -> Settings -> Storage.The problem is, when I go to Settings there's no "storage" listed.Where should I look, exactly?

Newbie

Hi, I want to change the download location to the memory card and I read that the setting for that should be found at: Library -> Settings -> Storage. The problem is, when I go to Settings th...

Joe

Community Legend

815 Views

3 replies

0 likes

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Spotify stopping halfway through music

Okay so, my friend logged into their spotify account on my phone (hasn't changed their login or anything like that) and they have premium. They set the playlist they have to offline mode after all the songs have been downloaded completely and played ...

Casual Listener

Okay so, my friend logged into their spotify account on my phone (hasn't changed their login or anything like that) and they have premium. They set the playlist they have to offline mode after all th...

mam0uh

Casual Listener

921 Views

2 replies

0 likes

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Several severe problems that's been there for awhile

After a while volume adjustment stops working and I need to restart the app to fix it. It's very annoying especially when driving and I can't do anything but unplug the phone. When pressing play it takes s few seconds before it starts and sometimes i...

Newbie

After a while volume adjustment stops working and I need to restart the app to fix it. It's very annoying especially when driving and I can't do anything but unplug the phone. When pressing play it t...

268 Views

0 replies

0 likes

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App esstresfuly slow.

That is the thing the android app take a very long time to show the seccions, i mean xplore, home, etc. And no, is not my phone or internet, it dont happen with other apps. I need to restart the app a few times in order to this work properly.

Newbie

That is the thing the android app take a very long time to show the seccions, i mean xplore, home, etc. And no, is not my phone or internet, it dont happen with other apps. I need to restart the app ...

386 Views

0 replies

0 likes

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Downloads deleted on Android

Well, I recently purchased Spotifiy Premium and downloaded some music onto my mobile, about 800 songs. But roughly every 5 days (happened four times now) all my downloads, except for Playlists, get deleted. The only other device I use is my PC. I tri...

Casual Listener

Well,  I recently purchased Spotifiy Premium and downloaded some music onto my mobile, about 800 songs. But roughly every 5 days (happened four times now) all my downloads, except for Play...

361 Views

0 replies

0 likes

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Searching across downloaded playlists

Hi,I have several downloaded playlists and there doesn't seem to be a way to search offline for a particular artist or song throughout them. Other than going through and saving each and every song individually to "my library", is there easier way to ...

Newbie

Hi, I have several downloaded playlists and there doesn't seem to be a way to search offline for a particular artist or song throughout them. Other than going through and saving each and every ...

338 Views

0 replies

0 likes

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Solved!! Support for the headphone play/pause/skip buttons (Desktop)

Hello i have a problem to skip songs. I payd for 1month premium and all was going well until i wanted to skip a song. When i wanted to skip the song Spotify means i need premium but i have premium what can i do please help me

Casual Listener

Hello i have a problem to skip songs. I payd for 1month premium and all was going well until i wanted to skip a song. When i wanted to skip the song Spotify means i need premium but i have premium wh...

Joe

Community Legend

1125 Views

1 replies

0 likes

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  • 1 replies
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