system freezes then resets.

system freezes then resets.



Please describe the problem

While playing music, when i try to skip songs, my Spotify will freeze and become completely unresponsive. Phone will then freeze, and then reset itself. 


What are the steps you took to get to the error/issue?

Happens when skipping multiple songs. 


What I expected to happen

This is what I expected to happen


When I press the green download button I expect the playlist to start downloading and reach 100%


Did you restart your device when troubleshooting in section B?



Did you read the connection troubleshooting tips?



Your device

Samsung Note 3


Device’s Operating System

4.4 KitKat


What type of account do you have?



(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

... 27 GB


Space left on your SD card (if applicable)

... 12 GB


Space left on your External SD card (if applicable)

... GB


Is your device rooted?



Are you using a custom ROM, if so which one, exactly?



Did you set your external SD card as storage location?



Did you manually install an older version before installing the latest version from the Play Store?



Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?



My mobile Spotify version

E.g. 0.8.4


My desktop Spotify version (if applicable)

E.g. 0.8.4


My mobile provider and country

Sprint, United States


My username



Do you have a Spotify (non-Facebook) login?

I.e. can you log in on the site without using your Facebook details


Are you logging in with Facebook or with your Spotify login details?

Facebook login / Spotify login


Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here

0 Replies

Suggested posts

Env: prod