why hasn't my subscription been canceled? !

[ychargeme]

I cancel my subscription 3 months ago and just had to do it again. Why didn't it go through and where is my refund for the three months of no use or app??

[blake · Accepted solution]

I'm sorry to hear about this. You'll have to get in touch with Spotify staff through the contact form, and they'll be able to sort this out for you.
When you get an automated response, make sure to reply to that email, even if the address says 'no-reply', as this makes sure your information is sent to the right team.