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Downloaded songs not playing offline

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Downloaded songs not playing offline

Hello there, 

I have an issue where I  cannot play the download songs/podcasts I have offline. This has been an ongoing issue for a month. I am only able to reconnect and listen to the content, once I'm reconnected  to wifi. 

 I have performed multiple factory  resetting of the app and had everything deleted. 

Please say you will have this issue resolved soon. 

 

I have a Samsung Galaxy S8. 

As to my knowledge, I have the most recent update that has been released. 

Thank you. 

 

 

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