Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...
I canceled my subscription after the monthly charge. And instead of letting me finish the month of my family plan I was charged the full $17.50. I Paid for the month and I deserve the rest of the month. I will not recommend spotify due to this Dishon...
I canceled my subscription after the monthly charge. And instead of letting me finish the month of my family plan I was charged the full $17.50. I Paid for the month and I deserve the ...
Not applicable
258 Views
1 replies
0 likes
Plays fine through usb cane but can’t skip tracks on steering wheel fiat 500 2015 also won’t show song on dash
Plays fine through usb cane but can’t skip tracks on steering wheel fiat 500 2015 also won’t show song on dash
Newbie
306 Views
1 replies
1 likes
I have 4000 Liked songs. I set the Sort option for them "by Album". I then want to play the ENTIRE set of Liked songs, over a series of Spotify sessions. The problem is that, every time I switch playback device (from my Bluetooth speaker to the Spoti...
I have 4000 Liked songs. I set the Sort option for them "by Album". I then want to play the ENTIRE set of Liked songs, over a series of Spotify sessions. The problem is that, every ...
178 Views
0 replies
0 likes
Hello there, I have an issue where I cannot play the download songs/podcasts I have offline. This has been an ongoing issue for a month. I am only able to reconnect and listen to the content, once I'm reconnected to wifi. I have performed multiple fa...
Hello there, I have an issue where I cannot play the download songs/podcasts I have offline. This has been an ongoing issue for a month. I am only able to reconnect and listen to the con...
226 Views
0 replies
0 likes
Spotify downloads from Shasam various versions of the one I chose, instead of only my selection.
Spotify downloads from Shasam various versions of the one I chose, instead of only my selection.
145 Views
0 replies
0 likes
I have a problem when I play from an artists "homepage" in this case Slipknot as in i press on one of their most played songs at some point i shuffles other artists songs into the play experience is there a way to turn that of or is it an bug. I'm on...
I have a problem when I play from an artists "homepage" in this case Slipknot as in i press on one of their most played songs at some point i shuffles other artists songs into the play experience is ...
185 Views
0 replies
0 likes
I’ve just purchased Spotify premium free trial for three months and I’ve been given the receipt for it however it doesn’t work in the app on my phone
I’ve just purchased Spotify premium free trial for three months and I’ve been given the receipt for it however it doesn’t work in the app on my phone
351 Views
0 replies
0 likes
Hi all, My Spotify has randomly stopped showing videos for podcasts, lyric info etc. I have checked audio quality and canvas, both ate correct settings but still nothing Any suggestions?
Hi all, My Spotify has randomly stopped showing videos for podcasts, lyric info etc. I have checked audio quality and canvas, both ate correct settings but still nothing Any suggest...
200 Views
0 replies
0 likes
Hi, Was hoping someone here could help.I have an echo dot 2nd gen that i use as a wifi speaker, it shows up in my device list on spotify and works perfectly but its not showing up on my wife's iphone. We are connecred to same wifi and some other devi...
Hi, Was hoping someone here could help. I have an echo dot 2nd gen that i use as a wifi speaker, it shows up in my device list on spotify and works perfectly but its not showing up on my wi...
162 Views
0 replies
0 likes
My wife’s account just got hacked. I was looking to set up OTP/MFA/Two Factor authentication but can’t find out how to do this. Any help welcome
My wife’s account just got hacked. I was looking to set up OTP/MFA/Two Factor authentication but can’t find out how to do this. Any help welcome
Not applicable
666 Views
2 replies
2 likes
I honestly cannot believe how listening to sleeping music for like a week months ago completely **bleep** up all of my recommendations and literally all of my daily mixes other than 1 of them and even that is littered with sleeping music. It is such ...
I honestly cannot believe how listening to sleeping music for like a week months ago completely **bleep** up all of my recommendations and literally all of my daily mixes other than 1 of them and eve...
270 Views
0 replies
0 likes
Go to Settings. Go to Notifications.Go to sound volume and reduce or prob best cancelling to 0
Go to Settings. Go to Notifications.Go to sound volume and reduce or prob best cancelling to 0
164 Views
0 replies
0 likes
Can anyone help me find my recently played podcasts? I could see them a few days ago before the app updated but I can only see recently played music now and not podcasts. Any advice? thanks
Can anyone help me find my recently played podcasts? I could see them a few days ago before the app updated but I can only see recently played music now and not podcasts. Any advice? thanks&nb...
202 Views
0 replies
1 likes
I have read everywhere that to add multiple songs to a playlist at the same time, for Apple users you hold the command key and start selecting, which does not work. None of the special keys seem to do this. I want to transfer my liked songs to an act...
I have read everywhere that to add multiple songs to a playlist at the same time, for Apple users you hold the command key and start selecting, which does not work. None of the special keys see...
Spotify Star
262 Views
1 replies
0 likes
Hi, we have an MG and are not happy with the way Spotify is interacting with it. When trying to find a song in the library it lists songs or albums listened to by month and doesn’t give the same layout as the phone app. So frustrating and challenging...
Hi, we have an MG and are not happy with the way Spotify is interacting with it. When trying to find a song in the library it lists songs or albums listened to by month and doesn’t give the same layo...
224 Views
0 replies
0 likes
Spotify web has historically provided higher audio quality than the applications: https://support.spotify.com/us/article/audio-quality/ However, around the time Spotify removed Neil Young, I noticed two things: 1. Spotify web works on mobile 2. Since...
Spotify web has historically provided higher audio quality than the applications: https://support.spotify.com/us/article/audio-quality/ However, around the time Spotify removed Neil Young,...
Gig Goer
774 Views
3 replies
2 likes
Hard to believe that we were promised to get hifi this year and it might not come. Any comments from developers?
Hard to believe that we were promised to get hifi this year and it might not come. Any comments from developers?
Gig Goer
2250 Views
10 replies
12 likes
Yo, I didn’t get the changes on my version but my friend did and he wont stop complaining about them please change them back so he’ll shut up. Also, I thought the heart symbol on the song was perfectly placed and easy to access so I’d probably be kin...
Yo, I didn’t get the changes on my version but my friend did and he wont stop complaining about them please change them back so he’ll shut up. Also, I thought the heart symbol on the song was perfect...
Gig Goer
9788 Views
24 replies
56 likes
This new Spotify update is kinda trash not gonna lie the last version was better
This new Spotify update is kinda trash not gonna lie 😕 the last version was better
Casual Listener
482 Views
2 replies
5 likes
Hallo zusammen, ab wann ist der AI DJ in Deutschland verfügbar? oder gibt es eine Alternative
Hallo zusammen, ab wann ist der AI DJ in Deutschland verfügbar? oder gibt es eine Alternative
Not applicable
5820 Views
1 replies
9 likes
