How to stop animated titles?

[janie89]

How to stop animated titles? They give me sensory overload that turn into migraines if I use the app to long, which keeps me from using the spotify app.

[Legitly]

Do you mean the video in the background in the now playing ui? If so, go to Settings > Playback and if you scroll down there should be a toggle for canvas, which will turn it off.

[janie89]

no I really mean the animated titles. see video. its moving even when your song is not playing.

[Legitly]

I see what you are talking about now. As far as I am aware, there really is no option to disable it.

[janie89]

then do you know how I can contact spotify directly (have'nt found a way to)? its not a petty "i dont like it", more of a, "after using spotify for 5 mins I have to stay one hour in the dark to calm down my migraine). I usually listen to music on spotify several hours a day, I just became ill recently.

[Legitly]

You can start a live chat here: https://support.spotify.com/us/contact-spotify-support/ 

If you are not looking to do a live chat, there are more options here: https://support.spotify.com/us/article/contact-us/ 

[janie89]

LOL what is wrong with the with the customer service? Are they just bots? I've talked to 3 agents in the chat and 4 agents by email, and they just ask all over again all the same questions, like what's the problem, whats your feedback about this issue, can you send a screen record etc. I answer their question perfectly each time, but the next person that answers email make me start all over again... Ive been emailing back and forth for a week... at this point Imma just cancel my subscription. Ive contacted through Facebook and it seems to be bots too.

[Legitly]

I really wish they would improve their customer service experience, it can be a huge mess most of the time.

[janie89]

Honestly the way they operate likely costs them more. Instead of having one person replying to me, I think I talked to 10 agents in a week, back and forth, they still ask the questions every time...