Can't' change password

[f-torres]

Hi,

I'm trying to change my password on my spotify account but it says "Another account is already registered with this email address."

What do I do?

[Sam]

F-Torres - I've just had a play with your account, it should now be ok. Just remember to log in with your username 'f-torres' and your Spotify password, and you should be ok. You'll be able to relink your account to Facebook once you're in.

[classegw]

Hi,

having the same problem. Can't even add phone number.

Please help.

[Sam]

Classegw - If you give it another try now, it should work nicely.

[classegw]

Yes, it works.

Thanks 🙂

[swazee]

Hello, I am having the same problem

[Caltex]

Hi!

Same problem too me

[Sam]

Swazee & Caltex - You should now be sorted. Just log in with your usernames 'swazee' and 'caltex75' and you should be ok.

Let me know if you continue to have trouble.

[Joppeland]

Hi!

I´m also having the same problem, would love some help to change my password.

// Joppe

[Sam]

Hi Joppe, 

You should be able to change your password from here.

If you have any more difficulty, it's worth contacting our Customer Support, as we'd need to take some security details to get a new one out to you. Just go here.

[fixxer]

Hi! I have the same problem, can't change my password because the site says: "Another account is already registered with this email address. " Please help me :-( /Peter

[meahtenoha]

Hi fixxer - You're most likely having trouble because you've got two accounts on our system. 

Not to fret. I've removed the duplicate that was linked to your Facebook account. From now on, please always sign in with your 'fixxer' username. Please try to reset your password again via https://www.spotify.com/password-reset/

[fixxer]

Hi! Thanks for the fast reply! Now it worked

[MrBojangles]

Hi I'm having the same problem. Can't change password - says email already registered to another user. Any help much appreciated!

[meahtenoha]

Hey MrBojangles - The same thing has happened here--you've just got two accounts. 

I've now removed that duplicate linked to your Facebook. Please give that reset another go. 

[MrBojangles]

Many thanks Meredith, it worked!

[Benn14]

Hi,

I am having trouble logging into my account, have requested a new password with my username Benn14 but have not received the email, someone recently was trying to hack my facebook account, would this affect where my password is sent?

Thanks

[meahtenoha]

Hi Benn14 - You haven't received a password reset email because you opened your account via Facebook. 

This means your login details are the same for Facebook. Just enter your email address as your username along with your FB password. 

[twistypigeon]

Hi, I'm having a similar problem. Editing my profile on spotify.com and am told that "Another account is already registered with this email address" I don't recall whether I have ever connected FB to this account as I always use my spotify credentials to log in, but I may have done. If a mod or support person could take a look and sort it out it would be much appreciated. Many thanks!

[Richard]

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@twistypigeon wrote:
Hi, I'm having a similar problem. Editing my profile on spotify.com and am told that "Another account is already registered with this email address" I don't recall whether I have ever connected FB to this account as I always use my spotify credentials to log in, but I may have done. If a mod or support person could take a look and sort it out it would be much appreciated. Many thanks!

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Just fill in our contact form with the email you need to use, and we'll sort this out with you.