Log in- error 408

[FrökenHagen]

I have problems to log in on my app- and I do not want to use my facebook account.. I got error 408? What should I do? I can log in on my computer.

[swessels]

Hi, I am having the same issue. I have premium membership, but I am unable to access my playlists. I am currently in Taiwan. I was under the impression I could access my playlists offline while in Taiwan. Hope you can help!

[Thedev]

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@swessels wrote:

Hi, I am having the same issue. I have premium membership, but I am unable to access my playlists. I am currently in Taiwan. I was under the impression I could access my playlists offline while in Taiwan. Hope you can help!

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Hello, swessels! If you are on premium plan you shouldn't experiance error 408. Could you explain what do you mean by "I am unable to access my playlists"? Did the playlists dissapeared? What does it say under the subscription status line on your account overview page?

[CameronLuce]

Hello, I'm experiencing this error as well. I am currently in Malaysia... What do I need to do?

Thanks,

Cameron Luce

[Peter__]

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@CameronLuce wrote:

Hello, I'm experiencing this error as well. I am currently in Malaysia... What do I need to do?

Thanks,

Cameron Luce

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Hey Cameron 🙂 

All you should need to do is update your country on your online profile.

Peter

[swessels]

Hi, 

It says I cannot purchase Spotify Premium in Taiwan. Is this correct?

[Peter__]

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@swessels wrote:

Hi, 

It says I cannot purchase Spotify Premium in Taiwan. Is this correct?

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That is correct @swessels 

Spotify has not yet launched there - if you sign up for updates here you can be notified if/when it becomes available in your country. 

Peter

[pzek]

i cant  login into my spotify too , im in uk , but i get 408 error when i login  ... what should i do ? 

[pzek]

i had this probleme before when i was in us ... 

[Peter__]

@pzek - Is your country correctly set to the UK on your online profile? 

Peter

[pzek]

yes , i did change it peter 

[Peter__]

Strange, it should work then!

Can you just double check your IP address on http://whatismyipaddress.com/ locates to the UK too? 

Peter

[pzek]

yes , its in uk 

[Peter__]

Would you be able to try a clean reinstallation of the client/app and see if that makes any difference? 

Peter

[pzek]

im doin it now , then what should i do ? 

[Peter__]

Just log back in and hopefully it will work!

Peter

[pzek]

no peter , this time it says : your country does not match the on set in your profile , but i dont understand , i changed my profile setting , and im in uk .. now what should i do ? 

[pzek]

And still I can not access my spotify 

[Peter__]

Best thing to do is drop the support team an email using this form and they can look into your account data a little closer, find out what is going on. 

Peter

[pzek]

Hi peter , nobody answered me from that form , I had this problem several months ago when I was in us , but it fixed less then e minute , but this time ? Please help ....  

[Joe]

You should have received an automated response pretty quickly - have you checked your spam folder? If it refers you back to the community or the FAQs, replying to it even though it is from a no-reply should get things moving.