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Someone is using my account on a different device.

Someone is using my account on a different device.can I do something to log me out on all the devices i had been used ?

Newbie

Someone is using my account on a different device. can I do something to log me out on all the devices i had been used ?

Taylor

Community Legend

449 Views

1 replies

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Solved!! Why is Spotify now showing personal details when sharing on Facebook

For the festival I work for I maintain some playlists. And for some reason when I share the link on Facebook it nows says North Sea Jazz 2013 op SpotifyCreated by My Private Hidden Facebook profile name. How can I delete this? The username of the Spo...

Regular

For the festival I work for I maintain some playlists. And for some reason when I share the link on Facebook it nows says    North Sea Jazz 2013 op Spotify Created by My Private Hid...

NSJ

Regular

1341 Views

4 replies

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Subscribed to Spotify Premium Denmark - living in Switzerland

Hi I have subscribed to Spotify Premium Denmark paid with my Danish credit card. I am living in Switzerland - shall I then change my subscribtion to Spotify Switzerland? I know for a fact that the artists/songs that I have access to via Spotify Switz...

Newbie

Hi   I have subscribed to Spotify Premium Denmark paid with my Danish credit card.   I am living in Switzerland - shall I then change my subscribtion to Spotify Switzerland? ...

Peter__

Community Legend

675 Views

1 replies

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Not Premium Yet

I don't know why I can't get the premium 30-day free trial, since I have never been a premium user. I have had the app, but I have never used premium. When I attempt to access the free trial, I am told that I have been a premium user and can't get it...

Newbie

I don't know why I can't get the premium 30-day free trial, since I have never been a premium user. I have had the app, but I have never used premium. When I attempt to access the free trial, I am to...

Peter__

Community Legend

591 Views

2 replies

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Spotify Gift Cards - Australia

What's happened guys??? I have purchased gift cards for friends on a bunch of occassions from my Australia based account and now I'm told that this option isn't available??? Please guys don't tell me that Spotify has flip flopped. Any help would be g...

Casual Listener

What's happened guys???  I have purchased gift cards for friends on a bunch of occassions from my Australia based account and now I'm told that this option isn't available???  Please g...

Peter__

Community Legend

3232 Views

1 replies

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Recover Playlist

I just deleted my playlist by accident. Can someone recover for me please? Thanks!

Newbie

I just deleted my playlist by accident. Can someone recover for me please?   Thanks!

Taylor

Community Legend

531 Views

1 replies

0 likes

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Spotify blocked my premium account

Hi there, I have a Spotify premium accounbt subscruped with my dutch Hi telephone subscription. Altough, Spotify blocked my account. I am traveling at the moment so I need my Spotify on my phone, does anyone got an explaration for kicking me out of t...

Newbie

Hi there,   I have a Spotify premium accounbt subscruped with my dutch Hi telephone subscription. Altough, Spotify blocked my account.   I am traveling at the moment so I need my ...

Taylor

Community Legend

778 Views

1 replies

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Charged Three Times for Premium

I was charge three times for renewing my premium subscription this morning. I'm wondering how long it will be before I will get a refund.

Newbie

I was charge three times for renewing my premium subscription this morning. I'm wondering how long it will be before I will get a refund.

user-removed

Not applicable

1046 Views

2 replies

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I want to cancel a payment/get a refund

I went to purchase a month of premium subscription, and at checkout it selected an old paypal I don't want to be billed anymore instead of allowing me to enter a new form of payment. I don't want my paypal billed, and I need to cancel this and have i...

Newbie

I went to purchase a month of premium subscription, and at checkout it selected an old paypal I don't want to be billed anymore instead of allowing me to enter a new form of payment.  I don't wa...

Taylor

Community Legend

665 Views

1 replies

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cant login

cant login to to spotify as is says in using my facebook account details and i have to change the setting through facebook...........done that still wont let me log in through spotify which is whom i pay this service for why would i want to login thr...

Newbie

cant login to to spotify as is says in using my facebook account details and i have to change the setting through facebook...........done that still wont let me log in through spotify which is whom i...

Taylor

Community Legend

1350 Views

1 replies

0 likes

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I WANT MY MONEY BACK!!!!!!!!!!!

MY PREMIUM SPOTIFY ISN'T WORKING ON MY STUPID IPHONE 5 AND THEY BETTER NOT CHARGE ME AGAIN IF I'M NOT GONNA GET WHAT I PAID FOR. STUPID TECHNOLOGY!!!!!!!!!!!!!!!

Music Fan

MY PREMIUM SPOTIFY ISN'T WORKING ON MY STUPID IPHONE 5 AND THEY BETTER NOT CHARGE ME AGAIN IF I'M NOT GONNA GET WHAT I PAID FOR. STUPID TECHNOLOGY!!!!!!!!!!!!!!!

Tinamalaty

Music Fan

803 Views

4 replies

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Premium account not working on iPhone 5

I just paid and my phone is saying I need to upgrade to premium and I already checked my bank account and I was charged.

Music Fan

I just paid and my phone is saying I need to upgrade to premium and I already checked my bank account and I was charged.

Peter__

Community Legend

711 Views

3 replies

0 likes

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friends

Hello, i just got Spotify through my facebook, and i want to follow my friends on spotify but i dont know how to do it.. any help please?

Newbie

Hello, i just got Spotify through my facebook, and i want to follow my friends on spotify but i dont know how to do it.. any help please? 

Peter__

Community Legend

1081 Views

5 replies

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Solved!! Yeah no.. On premium "In use somewhere else"

FIrst of all, I live alone. I started using spotify as a replacement for simply torrenting the music and keeping it all on seperate places and i saw this as a way to do my music legally. Seems i was wrong, I cant use spotify at all untill this issue ...

Regular

FIrst of all, I live alone. I started using spotify as a replacement for simply torrenting the music and keeping it all on seperate places and i saw this as a way to do my music legally. Seems i was ...

juliusorn

Regular

813 Views

2 replies

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Premium on phone not working

I bought premium, and i went online set a password for my device (didnt get to set a username wish i could have made it cjrwcjr) but i set the password logged into my phone using the username and password but it keeps telling me to buy premium.

Newbie

I bought premium, and i went online set a password for my device (didnt get to set a username wish i could have made it cjrwcjr) but i set the password logged into my phone using the username and pas...

Taylor

Community Legend

470 Views

1 replies

0 likes

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Someone Created a Spotify Account with My Email Address...

The account I'm logged into right now apparently had a free 2 day trial that expired... The issue is, I never signed up for said account... I have not recieed any confirmation emails of the accounts creation (only an email indicating the expiration)....

Newbie

The account I'm logged into right now apparently had a free 2 day trial that expired...   The issue is, I never signed up for said account...   I have not recieed any confirmation e...

user-removed

Not applicable

3839 Views

3 replies

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It wont let me make a Spotify with my new email address

Hi, I want to make a new Spotify as my old one is connected with my old email from Facebook however when I try to make one it says my email is in use but when I try to reset password it says that the email is already associated with an account. This ...

Newbie

Hi,     I want to make a new Spotify as my old one is connected with my old email from Facebook however when I try to make one it says my email is in use but when I try to reset passw...

Taylor

Community Legend

920 Views

1 replies

0 likes

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Don't remember password to spotify, either my e-mail password

As the title says...In what way can I get I back? Can you maybe bind my spotify account to my new e-mail so I can change password?I can't log in to my old e-mail cause I don't remember the password. Would be nice with some help, really like spotify a...

Casual Listener

As the title says... In what way can I get I back?  Can you maybe bind my spotify account to my new e-mail so I can change password? I can't log in to my old e-mail cause I don't remember the...

Cronix

Casual Listener

1738 Views

3 replies

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Other user allowed to register with my mail address

I don't want to reveal my e-mail address in public, but let's say it's "firstname.lastname@gmail.com". I've used this to register my Spotify account. Now another user has registered his Spotify account using "firstnamelastname@gmail.com" (a [.] is th...

Casual Listener

I don't want to reveal my e-mail address in public, but let's say it's "firstname.lastname@gmail.com". I've used this to register my Spotify account. Now another user has registered his Spotify accou...

meahtenoha

Spotify

873 Views

4 replies

0 likes

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