Error with my account
Hi I have a problem with my premium account it saids that I can't stream because its only for premium users and I am a premium user
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Start a topicHi I have a problem with my premium account it saids that I can't stream because its only for premium users and I am a premium user
Casual Listener
Hi I have a problem with my premium account it saids that I can't stream because its only for premium users and I am a premium user
Peter__
Community Legend
316 Views
1 replies
0 likes
I've got spotify premium and its been working fine, but when I try searching for friends that use it says 'no search' and it doesn't even look like its loading or anything it just goes off the keypad. I've tried getting rid of the app and restarting ...
Casual Listener
I've got spotify premium and its been working fine, but when I try searching for friends that use it says 'no search' and it doesn't even look like its loading or anything it just goes off the keypad...
Jiggens
Casual Listener
1259 Views
5 replies
0 likes
" Your country does not match the one set in your profile. " WRONG !! My profile country is USA and I am logging in from the USA. In fact, my ip address is 108.61.55.75. Can someone please help. Thanks Gordon H
Newbie
" Your country does not match the one set in your profile. " WRONG !! My profile country is USA and I am logging in from the USA. In fact, my ip address is 108.61.55.75. Can so...
688 Views
0 replies
0 likes
And i cant reset my password, idont get any mail... ??? and the mail is the right one.
Casual Listener
And i cant reset my password, idont get any mail... ??? and the mail is the right one.
Peter__
Community Legend
676 Views
8 replies
0 likes
HI all, I have been a Spotify Premium member for years now.I am trying to get all my bills in line and coming out on the same date.Upon trying to change my payment dates, I found Spotifys "answer"... http://www.spotify.com/uk/help/faq/account/how-do-...
Newbie
HI all, I have been a Spotify Premium member for years now. I am trying to get all my bills in line and coming out on the same date. Upon trying to change my payment dates, I found Spo...
Peter__
Community Legend
1195 Views
1 replies
7 likes
the faq says the that a new user gets 6 months free premium, but mine is ending tomorrow and i registered today...
Newbie
the faq says the that a new user gets 6 months free premium, but mine is ending tomorrow and i registered today...
David
Spotify Legend
431 Views
1 replies
0 likes
Hey I just bought a month of premium on my iPod, but I didn't get the option to put in an nus discount code, meaning I would've got it half price. Can I cancel the payment or add the discount or something?
Newbie
Hey I just bought a month of premium on my iPod, but I didn't get the option to put in an nus discount code, meaning I would've got it half price. Can I cancel the payment or add the discount or so...
Peter__
Community Legend
383 Views
1 replies
0 likes
...but now I need it to keep spotify. Unless there is another solution I'm going to delete my premium spotify account.
Newbie
...but now I need it to keep spotify. Unless there is another solution I'm going to delete my premium spotify account.
Peter__
Community Legend
390 Views
1 replies
0 likes
I have several email addresses for personal and business use, and I can't remember which one is linked to my spotify premium account. If I provide my billing information, can you provide the username and password for my premium account? I tried sendi...
Regular
I have several email addresses for personal and business use, and I can't remember which one is linked to my spotify premium account. If I provide my billing information, can you provide the usernam...
David
Spotify Legend
792 Views
7 replies
0 likes
I still had 15 days of Unlimited left, but bought a Gift-card to upgrade to Premium. It wouldn't let me upgrade to Premium, because it was a Gift-card and I still had 15 days left for Unlimited. Now I accidentally bought again two months of Unlimited...
Casual Listener
I still had 15 days of Unlimited left, but bought a Gift-card to upgrade to Premium. It wouldn't let me upgrade to Premium, because it was a Gift-card and I still had 15 days left for Unlimited. ...
David
Spotify Legend
863 Views
4 replies
0 likes
I used to see all of my friend's currently listening to show up on my Home page for facebook on the side bar/live feed/ticker and now, only if I am already on my home page, will it show the last listened to song from my friends, but if I refresh my p...
Newbie
I used to see all of my friend's currently listening to show up on my Home page for facebook on the side bar/live feed/ticker and now, only if I am already on my home page, will it show the last list...
821 Views
0 replies
0 likes
I signed up for the free Premium trial a few months ago. I have not been able to access the premium account and I am now being charged each month. I am unable to access the account to unsubscribe. I believe I upgraded to the premium service from my c...
Casual Listener
I signed up for the free Premium trial a few months ago. I have not been able to access the premium account and I am now being charged each month. I am unable to access the account to unsubscribe. I ...
logan420
Regular
2120 Views
19 replies
0 likes
I accidentally closed the e-card window before I printed it and I would like to print it out. Can it be e-mailed to me? When I closed the window I also lost the ability to send the e-card as an e-mail option. I do have the e-mail that was sent to me ...
Newbie
I accidentally closed the e-card window before I printed it and I would like to print it out. Can it be e-mailed to me? When I closed the window I also lost the ability to send the e-card as an e-mai...
Peter__
Community Legend
425 Views
1 replies
0 likes
I think this shouldn't be possible, but I think there are two spotify accounts linked to my e-mail. When I created my account I had some errors, and when for example I want to change my account settings, the site says that a different account is alre...
Visitor
I think this shouldn't be possible, but I think there are two spotify accounts linked to my e-mail. When I created my account I had some errors, and when for example I want to change my accou...
Sam
Spotify
956 Views
3 replies
0 likes
Hi! I just bought unlimited with a grift card. So something went wrong because I want premium instead. So.. my question is.. can I change från unlimited to premium when I paid for it with a gift card? I tried to change from unlimited to premium but t...
Newbie
Hi! I just bought unlimited with a grift card. So something went wrong because I want premium instead. So.. my question is.. can I change från unlimited to premium when I paid for ...
565 Views
0 replies
0 likes
I'm trying to upgrade to premium but once I reach the select payment page, no matter if choose paypal or my visa it stops or freezes from loading the next page to enter my payment details. Is this happening to many or is there a particular reason? I ...
Casual Listener
I'm trying to upgrade to premium but once I reach the select payment page, no matter if choose paypal or my visa it stops or freezes from loading the next page to enter my payment details. Is this ha...
Geddish
Casual Listener
894 Views
4 replies
1 likes
Hi Spotify There seems to have occured an error when uploading the above mentioned album. The track listing for the first 3 songs seems to be incorrect. The Spotify listing shows the following tracklist 1: 100% 2: Ryk lidt tættere på (intro) 3: En kl...
Newbie
Hi Spotify There seems to have occured an error when uploading the above mentioned album. The track listing for the first 3 songs seems to be incorrect. The Spotify l...
Peter__
Community Legend
334 Views
1 replies
0 likes
Hi, I use the free version, but it was suddenly stopped after about 1 hrs use! It has worked well previously. /D
Casual Listener
Hi, I use the free version, but it was suddenly stopped after about 1 hrs use! It has worked well previously. /D
Peter__
Community Legend
2012 Views
3 replies
0 likes
What does the Get Playlist button do? I rather casually clicked it and now I'm worried I might have inadvertently purchased 94 tracks! Nothing has appeared yet in my Downloads or in the Music folder on my PC. Surely you can't inadvertently buy stuff ...
Newbie
What does the Get Playlist button do? I rather casually clicked it and now I'm worried I might have inadvertently purchased 94 tracks! Nothing has appeared yet in my Downloads or in the Mu...
Peter__
Community Legend
893 Views
2 replies
0 likes
I need some help with my account, I don't understand why there isn't a phone number I could call so I could solve my problem in a fast and effective way
Casual Listener
I need some help with my account, I don't understand why there isn't a phone number I could call so I could solve my problem in a fast and effective way
Peter__
Community Legend
527 Views
1 replies
0 likes