Help Wizard

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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

[All platforms] Allow to rejoin family after missing email with address verification

Hi, recently I encountered problem with family member verification.My wife missed address verification email and was removed from family plan.She was banned for 12 months to join any family plan.It was solved thanks to support (it was pleasure) but I...

  • Regular
  • Hi, recently I encountered problem with family member verification. My wife missed address verification email and was removed from family plan. She was banned for 12 months to join any family plan....
  • OscarDC
  • Moderator
  • 88 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 88 Views
  • 1 comments
  • 0 votes

Ayuda de la ia para escoger tipo de musica

Poder pedirle a la IA que busque tipo de musica y escoja la que mas se asemeje a tus gustos, por ejemplo pedirle musica "sad" y que la IA haga el trabajo de ponerte listas o canciones que se asemejen a lo que buscas

  • Casual Listener
  • Poder pedirle a la IA que busque tipo de musica y escoja la que mas se asemeje a tus gustos, por ejemplo pedirle musica "sad" y que la IA haga el trabajo de ponerte listas o canciones que se asemejen...
  • OscarDC
  • Moderator
  • 75 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 75 Views
  • 1 comments
  • 0 votes

Repetir musicas no Spotify de Android e deixar a versão de Android ser igual aos outros dispositivo.

Toda vez quando eu uso Spotify no meu Android ele tem restrições de uso como não pode ouvir a mesma música de um dia, não pode pular mais de 6 músicas e não aparece a opçao de repetir músicas e escolher a ordem que deseja ouvir em algum momento.

  • Casual Listener
  • Toda vez quando eu uso Spotify no meu Android ele tem restrições de uso como não pode ouvir a mesma música de um dia, não pode pular mais de 6 músicas e não aparece a opçao de repetir músicas e escol...
  • OscarDC
  • Moderator
  • 81 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 81 Views
  • 1 comments
  • 0 votes

Opportunities when changing plan from family to duo

When the children leave home and get their own plan it is a good idea to downgrade from 5 to 2 users. Then it is expected that the 2 users still present at the address can be transferred to the Premium Duo from the Premium Family.It is also expected ...

  • Regular
  • When the children leave home and get their own plan it is a good idea to downgrade from 5 to 2 users. Then it is expected that the 2 users still present at the address can be transferred to the Premi...
  • OscarDC
  • Moderator
  • 83 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 83 Views
  • 1 comments
  • 0 votes

NHS Discount

Discount for Key workers on monthly basic plans. NHS, Police, Armed Forces, Fire Etc. would be appreciated to show some support to these workers in the form of a monthly disount similar to the package offered to students etc.

  • Casual Listener
  • Discount for Key workers on monthly basic plans. NHS, Police, Armed Forces, Fire Etc. would be appreciated to show some support to these workers in the form of a monthly disount similar to the packag...
  • Novy
  • Moderator
  • 243 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 243 Views
  • 1 comments
  • 0 votes

Spotify black

Hello, it would be great if you had dark mode enabled or enabled in the player and also that there was the option for the player to be fixed on the screen, it happens that when I want to change tracks to the left it goes up and that is uncomfortable ...

  • Visitor
  • Hello, it would be great if you had dark mode enabled or enabled in the player and also that there was the option for the player to be fixed on the screen, it happens that when I want to change track...
  • Novy
  • Moderator
  • 111 Views
  • 3 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 111 Views
  • 3 comments
  • 0 votes

Audiobook Premium+

A subscription for add free music AND UNLIMITED audiobook listening time for a few more dollars a month. My monthly spending on my premium membership and top ups sometimes end up being upwards of $80-$100 and I refuse to buy anymore top-ups it's just...

  • Casual Listener
  • A subscription for add free music AND UNLIMITED audiobook listening time for a few more dollars a month. My monthly spending on my premium membership and top ups sometimes end up being upwards o...
  • Novy
  • Moderator
  • 76 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 76 Views
  • 1 comments
  • 0 votes

Modo oscuro

Hola, sería genial que tenga habilitado o para habilitar el modo oscuro en el reproductor y también que esté la opción para que el reproductor este fijo en pantalla sucede que cuando quiero cambiar de pista hacia la izquierda se va para arriba y eso ...

  • Visitor
  • Hola, sería genial que tenga habilitado o para habilitar el modo oscuro en el reproductor y también que esté la opción para que el reproductor este fijo en pantalla sucede que cuando quiero cambiar d...
  • Novy
  • Moderator
  • 124 Views
  • 2 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 124 Views
  • 2 comments
  • 0 votes

Genres displayed at least in Albums / BPM Info

Hi Fellas, when an Album is open, you can see the name, year, songs and duration.Adding Genre would be great guys. like really. For example house has so many subgenres that im starting to struggle as im creating playlists.. i mean you dont always kno...

  • Casual Listener
  • Hi Fellas,   when an Album is open, you can see the name, year, songs and duration. Adding Genre would be great guys. like really.  For example house has so many subgenres that im start...
  • Novy
  • Moderator
  • 75 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 75 Views
  • 1 comments
  • 0 votes

Be able to change where the song is in the playlist

when I make a playlist, the new song is placed at the bottom. Therefore, I am stuck to listening the exact same song that’s on top.

  • Casual Listener
  • when I make a playlist, the new song is placed at the bottom. Therefore, I am stuck to listening the exact same song that’s on top. 
  • Novy
  • Moderator
  • 83 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 83 Views
  • 1 comments
  • 0 votes

Feedback on Active Playing Window in Spotify (macOS)

I wanted to share some thoughts on the user interface, specifically regarding the active playing window on macOS.As someone who frequently switches between Spotify and Apple Music, I’ve noticed that Apple Music offers a playing pop-out window that ta...

  • Casual Listener
  • I wanted to share some thoughts on the user interface, specifically regarding the active playing window on macOS. As someone who frequently switches between Spotify and Apple Music, I’ve noticed t...
  • AlejaR
  • Moderator
  • 76 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 76 Views
  • 1 comments
  • 0 votes

spotify student for more than 4 years

Spotify student accounts should encompass ALL learners, including those who are taking more than 4 years to graduate and those who are seeking higher levels of education (Master's, PHD, Doctorate, etc). My vote would be to make the maximum years of s...

  • Casual Listener
  • Spotify student accounts should encompass ALL learners, including those who are taking more than 4 years to graduate and those who are seeking higher levels of education (Master's, PHD, Doctorate, et...
  • AlejaR
  • Moderator
  • 89 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 89 Views
  • 1 comments
  • 0 votes

Having a subscription for a Family of 3

We have the options for 6 members but what about having the option of 3 members at a lower cost than the 6

  • Casual Listener
  • We have the options for 6 members but what about having the option of 3 members at a lower cost than the 6
  • Kiril
  • Moderator
  • 144 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 144 Views
  • 1 comments
  • 0 votes

bring back old features and get rid of some new ones

Please bring back the drive mode! I don't know why you got rid of it but it was so great for driving! Now, I waste the battery and get distracted with the moving pictures. And when I accidentally click the name of the song or the artist and it sends ...

  • Casual Listener
  • Please bring back the drive mode! I don't know why you got rid of it but it was so great for driving! Now, I waste the battery and get distracted with the moving pictures. And when I accidentall...
  • Kiril
  • Moderator
  • 177 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 177 Views
  • 1 comments
  • 0 votes

agregar 3 albumes de babasonicos

De esta manera, faltan al menos 3 títulos importantes de la banda babasónicos, los tres títulos son: Groncho, Vedette y Vortice Marxista.

  • Casual Listener
  • De esta manera, faltan al menos 3 títulos importantes de la banda babasónicos, los tres títulos son: Groncho, Vedette y Vortice Marxista. 
  • AlejaR
  • Moderator
  • 68 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 68 Views
  • 1 comments
  • 0 votes

Fix Spotify for AAOS

The Spotify app for Android Automotive (used in Polestar 2 and other cars), could really need some love and desperately need updating. I'm running Spotify on Android Automotive in my car (Polestar 2), but am really disappointed by the Spotify app, be...

  • Music Fan
  • The Spotify app for Android Automotive (used in Polestar 2 and other cars), could really need some love and desperately need updating.   I'm running Spotify on Android Automotive in my car (Po...
  • AlejaR
  • Moderator
  • 233 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 233 Views
  • 1 comments
  • 0 votes

Gênero artistas

Por que não temos classificação dos artistas por gênero? Sigo uns 1200 artistas, fica muito difícil selecionar os artistas para criar um playlist por gênero de música. Tem algum App que faz isso?

  • Casual Listener
  • Por que não temos classificação dos artistas por gênero? Sigo uns 1200 artistas, fica muito difícil selecionar os artistas para criar um playlist por gênero de música. Tem algum App que faz isso?
  • AlejaR
  • Moderator
  • 98 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 98 Views
  • 1 comments
  • 0 votes

我想聽其他地區的歌曲

我想聽 あの日のままのぼくら

  • Casual Listener
  • 我想聽 あの日のままのぼくら
  • AlejaR
  • Moderator
  • 88 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 88 Views
  • 1 comments
  • 0 votes

Descarga para las letras de canciones

Hace tiempo que uso Spotify y no tengo queja, canción que busco en Shazam o que yo me sepa el nombre es canción que encontro... Son fan de poder descargar las canciones y me gustaría mucho que además de descargar las canciones agregaran una función q...

  • Casual Listener
  • Hace tiempo que uso Spotify y no tengo queja, canción que busco en Shazam o que yo me sepa el nombre es canción que encontro... Son fan de poder descargar las canciones y me gustaría mucho que además...
  • Joan
  • Moderator
  • 90 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 90 Views
  • 1 comments
  • 0 votes

"Spotify DJ mode"

Hi Spotify, It would be super cool with a "DJ mode" not to mistaken with the "Spotify AI DJ Mode".All around the world people use Spotify, including when having parties, and as all know, everyone hate when a song midways are being skipped trying to a...

  • Casual Listener
  • Hi Spotify,  It would be super cool with a "DJ mode" not to mistaken with the "Spotify AI DJ Mode". All around the world people use Spotify, including when having parties, and as all know, eve...
  • Joan
  • Moderator
  • 75 Views
  • 1 comments
  • 0 likes
  • Closed - Doesn't Meet Requirements
  • 75 Views
  • 1 comments
  • 0 votes