Audiobook not playing

[Heidijoseph2002]

I am trying to play visualise by Maya richoora. The book came out today and is included in premium. I have audiobook hours to use but each time I hit play, the play button shows but nothing happens. It keeps showing as if the book is finished when I check the settings it shows the book is marked as not started. 

Plan

Premium 

Country

Uk

Device

(iPhone 14

Operating System

(iOS 10, etc.)

My Question or Issue

[Maria]

Hey there @Heidijoseph2002,

Thanks for reaching out on the Community!

Just to check, do you notice any difference with the audiobook playback if you clear stored cache? Make sure to sign out from the app and then back in again once it's done. This should force a resync of the account info.

As an option, you could try a clean reinstall. This will not only clear saved cache, but also ensure that you're running the latest version of the app.

Should the behavior persist, would you mind letting us know if this happens with all devices you use Spotify on, or just on the iPhone you mentioned? Also, are you able to play other audiobooks without any issues?

Let us know how you get on 🙂

[MargaretDash]

I am having this exact same problem (different book, released today) and have cleared the cache, uninstalled and reinstalled the app, etc. Is it possible this is just a problem with too many people trying to access it at once? 
when I click on chapters, it doesn’t even show any. I’ve never had a problem with the audiobooks before, so it seems like maybe it’s related to it being a new release? It does say that it’s available with our membership.

[OscarDC]

Hey @MargaretDash,

Welcome to the Community and thank you for joining the thread.

We appreciate the troubleshooting you've done so far. To continue checking on this, would you mind checking on a different device (using your own account) as suggested previously by @Maria to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out. 

Also, since this could be caused by the network connection as well, it's worth checking with a different Wi-Fi connection to see if it makes any difference. If you don't have another one, you can use your mobile data or a hotspot to test it.

Hope this helps. Let us know how it goes. 

[MargaretDash]

Thanks @OscarDC for the suggestions. Neither getting off WiFi/using data nor trying a new device made a difference. Nor has trying to download it to my library or removing it from the library, which are the only other things (including the things I mentioned above) that I can think of.
It’s The Unselected Journals of Emma M Lion #5, if you’re interested in looking at it. I will try again tomorrow and see if it’s working then. Thank you for your help. 

[OscarDC]

Hey @MargaretDash,

Thank you for your swift response.

We appreciate the details of the audiobook you've included. That's indeed an odd behavior if it happens on other devices as well. So if by any chance the issue persists after those 24 hours, let us know to continue checking on this.

We'll be on the lookout.

[MargaretDash]

There still appears to be a problem, but it sounds like other people are having the same issues with it, so at least we know it’s not something weird I’m doing. Thank you for your help!

[OscarDC]

Hey @MargaretDash,

Thank you for keeping in contact.

We appreciate the additional information you've included in your message. We'll keep an eye on this case to make sure to address it properly with internal teams if necessary. 

Thank you again for reporting this and have a great weekend.

[meredithwagler]

I'm having the same issue with the same book! Hopefully this is resolved soon, as I'm so in love with this series.

[Kakidavis]

Same issue for me!!! Emma M Lion book 5! Please help!