I was just listening to the latest album by GoldFish and found that one of the songs has a few seconds of static in it. 2:25-2:31 is just super loud white noise to me.
I'm on the Linux client using Ubuntu 16.04 LTS.
Otherwise, keep up the good work!
Hey @blinedale! Thanks for your report!
That's not cool! I'm not able to hear this on my end. Let's get to the bottom of this. Could you try to reinstall Spotify? That should help here.
Thanks, have an awesome day!
Hey @blinedale, thanks for all the details!
Do you happen to have this song saved as local files on your devices? Also, is it happening regardless of the internet connection? It'd be great if you can use a different WiFi network to test it out.
Keep us posted.
try to restart your device 🙂
Thanks for the suggestion @charliepansing! 🙂
@blinedale Were you able to try these out?
Let us know if there's any updates.
We'll be right here waiting.
Thanks for the update!
Are you able to use a different Spotify account, like a family or friend's account, to see if the same thing happens?
Keep us posted.
Thanks for getting back to us.
I just gave it a listen and there wasn't any white noise in the time slot you mentioned. Could you send over a video of this happening? We'd also like to know the exact steps you're taking to recreate this.
We'll take a closer look once you send this over.
Hey @blinedale! Thanks for letting me know!
That definitely doesn't sound good! I would love to get to the bottom of this. Could you ask a friend or family member to listen to this song on their account on their device on their network? Let me know if that didn't help!
Have an awesome day!
Hey again @blinedale.
I tried this out while logged into an account with it's country setting set to Germany. The issue occured just as you described.
We went ahead and passed it on to the right team.
Hope it gets fixed soon!
Hi, I'm having this same problem. I'm in Ireland having the problem, and a friend in Malaysia listened to the song and found the same issue.
It's white noise until 1:53, then silent until 2:14. The file on TuneCore is normal. How can I fix this?
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