Announcements

Certain albums unavailable to me (but are available to others)

Solved!

Certain albums unavailable to me (but are available to others)

Hi, I use Spotify Premium from Japan. 

 

As the subject states, I am unable to access certain albums (they don't show up on artist's page or in search), but friends on the exact same plan and location are able to listen to them normally.

 

If I try to access them from a link, they show up greyed out and unavailable.

 

Specific albums I've noticed this with are Corpus I by Show Me the Body and The Connect: Dejavu by Monsta X.

 

Thanks for any help in advance!

Reply

Accepted Solutions
Marked as solution

Hey there @kwaidanz,

 

Thanks for the links.

 

We checked backstage and it seems that these albums are not available for streaming in Japan currently, this is why they would appear grayed out in your app.

 

If your friends have access to them, they might be using a VPN or proxy, which is not recommended.

 

Hope this clears things up.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

View solution in original post

6 Replies

Hey there @kwaidanz,

 

Thanks for the post!

 

Can you send us the URI/Link to the albums you're referring to? We'll check it on our end if they're are indeed unavailable in Japan at the moment.

 

We'll be on the lookout for your reply.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!
Marked as solution

Hey there @kwaidanz,

 

Thanks for the links.

 

We checked backstage and it seems that these albums are not available for streaming in Japan currently, this is why they would appear grayed out in your app.

 

If your friends have access to them, they might be using a VPN or proxy, which is not recommended.

 

Hope this clears things up.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

I see!! Thank you for clarifying, I look forward to when they're in Japan

Hi I live in America and I have the same problem with one song I've tried to listen to. Its called ex **bleep**, hate me prod. By jadens mind. It appears grayed out and i wonder if that is why. BTW I am on premium

Hi there @NightDemon53,


Thank you for reaching out to the Community.

 

Can you send us the URI of the podcast so that we can have a closer look directly from our end?

We'll keep an eye out for your reply.


Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Suggested posts