Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Finland
Device
Windows 10 desktop app
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
The album Balls To The Wall in the discography of band called Accept has errors. First of all, the album is listed twice. Secondly, the first one has song names messed up with wrong audios.
This version of the album has song names and audio mixed
https://open.spotify.com/album/25637xgY0xh6klzFDXHlN8?si=yNmr98BYQfquhG1bV9Nxcw
This version of the album miss the song called Winterdreams
https://open.spotify.com/album/2ogbkPbabA9E5LFXiFhDas?si=-yMcFi1URpekTvLyP8ChVA
Now Winterdreams song has been returned in the album, it disappeared in the beginning of this year, I noticed it bcs I had that specific song on my playlist. Strange that its now back immediately after I reported about it. Please remove that another instance of the album which has mixed content
Hey @lucaf,
Thanks for posting on the Community 🙂
You'll need to keep in mind some things. First, if you notice different versions of the same album, you don't need to worry because this can happen sometimes, since it's up to the artist to decide the content they want to upload to our catalog and some of them decide to upload different versions of the same album.
On the other hand, if the track order is wrong in one of the album versions, there's not much we can do as the info is displayed just like the artist or their distributor team sent it to us.
Lastly, keep in mind that content availability might change over time due to licensing reasons. This is why you might notice that some songs you were able to listen are not available anymore, or vice versa. You can find more info about content availability here.
Hope this clears things up. If you have any questions or need anything else, the Community is here for you.
Hi, I think my message was not fully understood. In the first example, not only the track order is wrong - as I mentioned, the track names and audio files are mixed. When you play the track #2, it plays the audio of another track. That is what worries me. The first track on that album is the only where the name and the audio matches. All other are messed up.
Hey there @lucaf,
Thanks for your reply and clarification.
If you are sure you've spotted a incorrect content being uploaded to the app, then it's very cool that you've decided to share this us. Such proactive attitude from listeners is what helps to improve the overall music experience for everybody on the platform. Kudos!
However, there is a better place to channel your feedback so it reaches straight to the right folks, who can actually do something about it. You can submit content-related reports via one of the relevant forms listed in this page here.
Hope this is useful and the issue gets sorted out soon. If you need anything else, the Community is here for you.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…