Music Videos don't show

[zzHurrizz_]

Plan

Premium (Duo)

Country

United Kingdom

Device

Samsung Galaxy A33

Operating System

Android 14

My Question or Issue

My family member had Spotify Premium and we were really impressed by the Music Video feature, playing on our TV. So we upgraded to Duo so I could enjoy the same benefits from my device. However, when searching for songs on my device, the results do not show music versions of the song, and there is no option to switch to video. I saw posts from months ago saying this is gradually being rolled out, however the UK was one of the first 11 regions. I understand this has now been rolled out to 70 or 80+ countries, so logically the UK has finished its rollout.

We logged into my family members account on my device and the music videos work. Log back in as my account, and sure enough they do not. See attached screenshot of mine compared to my family members - there is no "video icon" next to the results, but there is on my family members. This is the SOLE reason we upgraded to Duo, I only really have interest with the videos.

Please kindly tell me how to resolve this. I have performed a clean installation of Spotify on my device, and have ruled out the device given logging in with the family members account on my device to test.

[2side]

I also experience this. Everyone in my family plan subscription have got the possibility to watch music videos, but not me. And everyone I ask have got the option on their Spotify account. I believe the rollout is completed in Norway …

[zzHurrizz_]

As an update, it actually finally works for me. How about others? Maybe our persistence paid off!