My podcast gets stuck at episode info page!!

[ak247]

Plan

Free/Premium

Country 

Cyprus

Device

(iPhone 11 pro max)

Operating System

(iOS 15.6)

I am the owner of the Part Thyme Kitchen Podcast. I have a major issue on iPhone phones: the podcast episodes play only if selected from the episodes list BUT if selected and then go to a specific episode’s info page it get’s stuck! No scroll no nothing, the whole app gets stuck!!

I need this to be fixed URGENTLY. This happens only to iPhones. I have tried all suggestions (clean reinstall etc) but NOTHING works.

Spotify support team: Your help would be urgently expected and appreciated! Please reply asap.

Thank you.

https://open.spotify.com/episode/3Du0bMVGOY7WbxER41wT9T?si=VUO4ZEfJRVSFrD0TP92_Gw

1.  

https://open.spotify.com/episode/3Du0bMVGOY7WbxER41wT9T?si=VUO4ZEfJRVSFrD0TP92_Gw 

[Alex]

Hi there @ak247,

Welcome to the Community!

Sorry to hear that this is happening with your show.

It's best if you contact our podcaster support straight away. They'll be best suited to help. 

We tried opening your podcast episodes/ info pages on iOS and didn't have any issues, so this might be something isolated to your phone, mind you. 

Let us know how things go with this. We're here if you have more questions.