Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

Spotify Star

TheresaMcKenna

Newbie

79092 Views

49 replies

110 likes

  • 79092 Views
  • 49 replies
  • 110 likes

Sort function missing on some playlists made by Spotify

DeviceIphone X My Question or IssueWhy is there no sort function on these type of playlists? I find it really annoying because I want to search for new music but it isn’t available like the other playlists. I hope they will add this soon. 

Casual Listener

Device Iphone X   My Question or Issue Why is there no sort function on these type of playlists? I find it really annoying because I want to search for new music but it isn’t available like ...

311 Views

0 replies

0 likes

Missing Sort function
  • 311 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local Files Just not Syncing

PlanPremiumCountryUnited States DeviceiPhone 11Operating SystemiOS My Question or IssueSo, I've read so many posts about local files not syncing. I have uploaded one mp3 file to my desktop version of spotify, turned on local files on both my desktop ...

Casual Listener

Plan Premium Country United States   Device iPhone 11 Operating System iOS   My Question or Issue So, I've read so many posts about local files not syncing. I have uploaded one m...

AndresM

Moderator

482 Views

3 replies

0 likes

  • 482 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove recommendations based on country?

PlanPremiumCountrySlovakiaDevice-Operating SystemAny systemMy Question or IssueIs there any way to stop spotify from suggesting stuff based on your country?For example , If I want to listen to some podcast almost all of the suggested ones are in my l...

Newbie

  Plan Premium Country Slovakia Device - Operating System Any system My Question or Issue Is there any way to stop spotify from suggesting stuff based on your country? For example , I...

uzzun

Newbie

3670 Views

3 replies

9 likes

  • 3670 Views
  • 3 replies
  • 9 likes

New play list under my name but not created by me.

Interesting? O yes. I think all should to ask our Spotify wth? I found in my account playlist with name same with one created by myself with (2) number at the end. The difference between originally created playlist by user - different addition time o...

Music Fan

Interesting? O yes.    I think all should to ask our Spotify wth?   I found in my account playlist with name same with one created by myself with (2) number at the end.  The d...

Sebasty

Community Legend

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Algorithm !! mixes up Bands with the same name in recommendations

Hey Spotify-Community,We have a special form of the "Artists with the same name" problem and would kindly ask you to help us fix this issue. Our Band Artist Link is : https://open.spotify.com/artist/4jvA2xwNHxpKL30dKoJvJF: (Heavy Metal /Prog Metal) w...

Casual Listener

Hey Spotify-Community, We have a special form of the "Artists with the same name" problem and would kindly ask you to help us fix this issue.  Our Band Artist Link  is : https://op...

Stormling

Casual Listener

480 Views

2 replies

0 likes

algorithm
Recommendations
samename
  • 480 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wrongly tagged artists showing in Radar

Starting to get a bit peeved off with this and the more I look in to it I think it's done deliberately and it's not a mistake.I follow the artist James - https://open.spotify.com/artist/0qLNsNKm8bQcMoRFkR8Hmh?si=m5bHcM1mRXOuJjcvlW_LKg. However in my ...

Regular

Starting to get a bit peeved off with this and the more I look in to it I think it's done deliberately and it's not a mistake. I follow the artist James - https://open.spotify.com/artist/0qLNsNKm8bQ...

Eni

Moderator

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Releasing a remaster of a song that's already been released under a different artist name?

Hi everyone, so I'm wondering if it's possible to have the same song exist under two different artist names (the song will be a remastered version but essentially sound identical). Long story short, I have a song I released in 2016 under my old band ...

Newbie

Hi everyone, so I'm wondering if it's possible to have the same song exist under two different artist names (the song will be a remastered version but essentially sound identical). Long story short, ...

lucasgonze

Casual Listener

1662 Views

2 replies

0 likes

  • 1662 Views
  • 2 replies
  • 0 likes

Innapropriate recommendations

Hi, so I have recently enjoyed the new smart shuffle feature, but now all of a sudden it adds completely different songs to my playlist. I usually listen to hip hop, edm and pop, so I like when it recommends me those type of songs, but now it ONLY ad...

Newbie

Hi, so I have recently enjoyed the new smart shuffle feature, but now all of a sudden it adds completely different songs to my playlist. I usually listen to hip hop, edm and pop, so I like when it re...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

Superuser Contribution Suggested songs

PlanFreeCountrySpainDevice Samsung Galaxy My Question or IssueI have some playlists with more than 20 songs. I've disabled the autoplay, but the app is still showing suggested songs. I want to stop having this songs.

Visitor

Plan Free Country Spain Device  Samsung Galaxy     My Question or Issue I have some playlists with more than 20 songs. I've disabled the autoplay, but the app is still showing...

Kiril

Moderator

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Autoplay Radio/Recommendation Algorithm Broken

PlanPremium FamilyCountryUSADeviceiPhone SEOperating SystemiOS 14.8.1 My Question or IssueMy autoplayed recommendation queue seems to be dysfunctional. I listened to the Queen of the Damned soundtrack (album) on spotify, which is goth/rock/entry leve...

Regular

Plan Premium Family Country USA Device iPhone SE Operating System iOS 14.8.1   My Question or Issue My autoplayed recommendation queue seems to be dysfunctional. I listened to the Qu...

458 Views

0 replies

1 likes

  • 458 Views
  • 0 replies
  • 1 likes

Music genres management

Would be so nice if the user got the possibility to manage the preferred music styles and by that adjusting which styles would you like to be recommended to and which not.An example with my particular case. I keep getting recommended to synthwave, po...

Newbie

Would be so nice if the user got the possibility to manage the preferred music styles and by that adjusting which styles would you like to be recommended to and which not. An example with my parti...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Christian Rap disappeared from Liked Songs

PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueFor a few months, the new Liked Songs categories was one of my favorite features ever. Clicking a genre that pulled exclusively from my Liked library? Awesome. Bet...

Visitor

...Clicking a genre that pulled exclusively from my Liked library? Awesome.   Better yet, I found a little bonus feature for my "Rap" and "Hip Hop" categories. If I turned off explicit content, i...

Odysious

Regular

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Missing music

I'm missing music, albums, songs...Artists Is there anywhere a status overview, if certain songs albums or artists are planned to be added, blocked for some time?I.e neil youngSome Albums from masters of reality It is frustrating to figur out if one ...

Visitor

...lbums from masters of reality    It is frustrating to figur out if one searches wrongly or something is missing due to whatever reason....even if licencing is open, could content not be listed s...

geovanebento

Roadie

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Broken Song

This song is broken: https://open.spotify.com/track/3FDIop2Qml6SQS4o3cJcxN?si=a1f4216c597740f6It stops after 23 seconds I already reported this via official Spotify support, but nothing happened. Still broken. This is obviously the default experience...

Casual Listener

This song is broken: https://open.spotify.com/track/3FDIop2Qml6SQS4o3cJcxN?si=a1f4216c597740f6 It stops after 23 seconds   I already reported this via official Spotify support, but nothing ha...

OscarDC

Moderator

1310 Views

5 replies

0 likes

Broken songs
support
  • 1310 Views
  • 5 replies
  • 0 likes

Superuser Contribution Where to report wrong songs for an artist?

I'd like to report wrong songs that are shown for an artist. I've checked the community and always see this link: https://support.spotify.com/article/report-content/ In my browser this is redirected to the German page: https://support.spotify.com/de/...

Music Fan

I'd like to report wrong songs that are shown for an artist. I've checked the community and always see this link:   https://support.spotify.com/article/report-content/   In my browser t...

Eni

Moderator

2361 Views

1 replies

0 likes

  • 2361 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What happens with "Daily Mix" lists repeating same songs every week?

PlanPremiumCountrySpainDeviceMobile, DesktopOperating SystemAndroid, Windows 10 My Question or IssueHi. What happens with the algorithm of creating the "Daily Mix" lists every week? I have the same songs every week for 6 days. The only difference is ...

Music Fan

Plan Premium Country Spain Device Mobile, Desktop Operating System Android, Windows 10   My Question or Issue Hi. What happens with the algorithm of creating the "Daily Mix" lists ever...

motoprog

Visitor

9580 Views

8 replies

4 likes

  • 9580 Views
  • 8 replies
  • 4 likes

Superuser Contribution Classical hub in Spotify

Hello.I have a question, which maybe don't belong here. Why from classical hub were removed categories? Also, why some playlists were removed too?Let me get one explanation: I would like to discover new classical music (I think to new composed classi...

Roadie

Hello. I have a question, which maybe don't belong here. Why from classical hub were removed categories? Also, why some playlists were removed too? Let me get one explanation: I would like to disco...

Alex

Spotify Legend

763 Views

4 replies

0 likes

  • 763 Views
  • 4 replies
  • 0 likes

Superuser Contribution Album add Request - Strictly Leakage (by Atmosphere)

Plan FreeCountry USAMy Question or IssuePlease add the Album Strictly Leakage by Atmosphere. It is missing when I search

Visitor

Plan Free Country USA My Question or Issue Please add the Album Strictly Leakage by Atmosphere. It is missing when I search      

Alex

Spotify Legend

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Unhide song

PlanFreeCountryNZDeviceiPad Pro 2022Operating SystemIOS 15.5My Question or IssueI hid some song a while back but now I want to listen to them again. I can’t seem to find a way to unhide them though. Con someone please help

Newbie

Plan Free Country NZ Device iPad Pro 2022 Operating System IOS 15.5 My Question or Issue I hid some song a while back but now I want to listen to them again. I can’t seem to find a way to un...

jrham

Roadie

489 Views

2 replies

0 likes

  • 489 Views
  • 2 replies
  • 0 likes

WHY DOES A DIFFERENT VERSION PLAY?

Hello! So I am a fan of K-pop and have added K-pop songs in my favorite playlist. I have noticed that when I play some of them though, a different version would play. Specifically, instead of the K-pop version playing (since it's the version I added ...

Casual Listener

Hello!   So I am a fan of K-pop and have added K-pop songs in my favorite playlist. I have noticed that when I play some of them though, a different version would play.   Specifically, ...

geovanebento

Roadie

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes