My spotify isnt working on my phone.

[Jmadrid18]

It will start playing a song then shuts off and when press play again it say the app isnt working to restart. I have restarted and uninstall and reinstalled same issues. Im paying for premium but unable to use it. wth. Someone help!!!! Ps i have a GS7. 

[Billy-J]

Hey @Jmadrid18, apologies for the late reply; but maybe I can still help 🙂

Could you try to uninstall/reinstall the app again, this time - clearing it’s cache?  

Also, please try using a different internet connection.

Let me know how this goes!