Help Wizard

Step 1


New phone not going to my plan.

New phone not going to my plan.

  1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


1 Reply

Hi @Jasweeney1,


Welcome to the Community and thanks for reaching out!


Check your current subscription status on your account page. If it says Free, then it's possible that you have another account that's on Premium. Try logging in to it with all email address/password combinations you might have used when signing up. The account could have also been created with Facebook, Google or Apple so be sure to try out those alternatives as well.


In case you're unable to find the Premium account on your own, it's best you reach out to the folks over at Customer Support as they're the ones who can help out further and provide you with more insight on the matter.


Hope you get this sorted out soon. The Community is always here if something else comes up.

Take care.

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