Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

Spotify Star

TheresaMcKenna

Newbie

78518 Views

49 replies

110 likes

  • 78518 Views
  • 49 replies
  • 110 likes

Musique

Bonjour j’ai un problème quand je vais sur spotify j’écris un album qui est sortie mais il y a rien pouvez vous m’aidez ?

Visitor

Bonjour j’ai un problème quand je vais sur spotify j’écris un album qui est sortie mais il y a rien pouvez vous m’aidez ?

geovanebento

Roadie

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

My Discover Weekly is not updating

Windows, Web / Free plan My Discover Weekly is the same as 29.09.2022. I'm not using private mode.

Newbie

Windows, Web / Free plan   My Discover Weekly is the same as 29.09.2022. I'm not using private mode.

geovanebento

Roadie

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Bring Canvas to the UAE!!!!

It would be so cool to finally get this feature in the UAE

Newbie

It would be so cool to finally get this feature in the UAE😔😔😔

geovanebento

Roadie

651 Views

1 replies

0 likes

  • 651 Views
  • 1 replies
  • 0 likes

Plays a different song from a different artist than the one I clicked on

PlanFree/PremiumCountryU.S.Device(iPhone XR)Operating System(iOS 16) My Question or Issue when I click on a song to play, a completely different song from a different artist plays.

Casual Listener

Plan Free/Premium Country U.S. Device (iPhone XR) Operating System (iOS 16)   My Question or Issue when I click on a song to play, a completely different song from a different artist pl...

Amay

Spotify Star

521 Views

4 replies

0 likes

  • 521 Views
  • 4 replies
  • 0 likes

Superuser Contribution How can I disable Lyrics on the mobile app?

Lyrics horribly distracting, and get in the way of the other playback controls meaning I accidentally tap them and are a constant annoyance. I can't find any option to disable or hide them? Am I missing something?

Newbie

Lyrics horribly distracting, and get in the way of the other playback controls meaning I accidentally tap them and are a constant annoyance.   I can't find any option to disable or hide them? ...

pew5e

Visitor

4526 Views

2 replies

0 likes

  • 4526 Views
  • 2 replies
  • 0 likes

My own artist radio is full of non english dumpster fire

I have a complaint with Spotify, I am an artist on Spotify called Rickarino 12 and my own artist radio is full of junk, change it now, atleast some meme songs in my artist radio, or some hip-hop or R&B songs from the 90s, not this piece of **bleep**,...

Casual Listener

I have a complaint with Spotify, I am an artist on Spotify called Rickarino 12 and my own artist radio is full of junk, change it now, atleast some meme songs in my artist radio, or some hip-hop or R...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Mobile][Browse] Change categorisation of releases with more than one song to Album

As the title, it makes no sense to have releases with more than one song in the singles section on an artist’s profile. Single = One. EPs, Mini-Albums etc should be in the Album Category instead of Singles Category when browsing an Artist’s discograp...

Casual Listener

As the title, it makes no sense to have releases with more than one song in the singles section on an artist’s profile. Single = One.  EPs, Mini-Albums etc should be in the Album Category i...

Eni

Moderator

388 Views

1 replies

0 likes

Browse
Mobile
  • 388 Views
  • 1 replies
  • 0 likes

Upload response "Something went wrong and we couldn’t post your Canvas.".

Im trying to upload a short video to canvas - format, length, size etc. all correct with no error messages. It allows me progress to T&C's, I agree and push the CTA 'Post'Next thing this same error message comes up "Something went wrong and we couldn...

Casual Listener

Im trying to upload a short video to canvas - format, length, size etc. all correct with no error messages. It allows me progress to T&C's, I agree and push the CTA 'Post' Next thing this same...

thedarrelljames

Visitor

3677 Views

7 replies

3 likes

  • 3677 Views
  • 7 replies
  • 3 likes

Solved!!Superuser Contribution songs have a duplicated or echoey sound on xbox series x

PlanPremium CountryUnited StatesDeviceXbox Series XOperating SystemWindows 10 My Question or IssueI have been recently experiencing a weird audio sound whenever I listen to music on my xbox series x. With most songs, the audio sounds like its playing...

Casual Listener

Plan Premium  Country United States Device Xbox Series X Operating System Windows 10   My Question or Issue I have been recently experiencing a weird audio sound whenever I listen...

Jordan75

Newbie

3336 Views

11 replies

0 likes

  • 3336 Views
  • 11 replies
  • 0 likes

Superuser Contribution Ru e Ali by Abida Parveen - all tracks grayed out

HelloI am trying to play the Album "Ru E Ali" by Abida Parveen, but all tracks are grayed out. What can I do?Spotify – Ru E AliGrateful for any help

Casual Listener

Hello I am trying to play the Album "Ru E Ali" by Abida Parveen, but all tracks are grayed out. What can I do? Spotify – Ru E Ali Grateful for any help

Joan

Moderator

836 Views

5 replies

0 likes

  • 836 Views
  • 5 replies
  • 0 likes

Superuser Contribution My streams are not going up.

Recently i have noticed that the songs that i listen from a certain group are not being counted, while the other artists streams are always increasing. I use last.fm to see how many times I played a certain artist and it says i played Artist 1 (the o...

Visitor

Recently i have noticed that the songs that i listen from a certain group are not being counted, while the other artists streams are always increasing. I use last.fm to see how many times I played a ...

Jeremy

Spotify Legend

947 Views

1 replies

0 likes

  • 947 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Undoing Ruin” Tracklist out of order

PlanPremiumCountryUSADeviceiPhone12 mini My Question or IssueThe Tracklist for the album “Undoing Ruin” by Darkest Hour is posted In incorrect order when browsing in album view. It plays out of order as well when trying to play straight through. Plea...

Newbie

Plan Premium Country USA Device iPhone12 mini    My Question or Issue The Tracklist for the album “Undoing Ruin” by Darkest Hour is posted In incorrect order when browsing in album ...

Drivic

Visitor

635 Views

2 replies

1 likes

  • 635 Views
  • 2 replies
  • 1 likes

Shuffle by Album rather than Song

PlanPremiumCountryCanada My Question or IssueI like listening to full albums, so i have a playlist that includes all of my favourite albums (that spotify has). i tried to google this but i didnt find any results so decided to ask a dedicated question...

Visitor

Plan Premium Country Canada    My Question or Issue I like listening to full albums, so i have a playlist that includes all of my favourite albums (that spotify has).  i tried...

Sebasty

Community Legend

785 Views

1 replies

1 likes

  • 785 Views
  • 1 replies
  • 1 likes

Solved!! Can’t find my discover weekly playlist

PlanPremiumCountryFranceDeviceiPhone 11Operating SystemiOS 15 My Question or IssueHi, even if I’m searching in « made for you » tab, I can’t find my Discover Weekly and the Release Radar playlists… Can anyone help me?

Regular

Plan Premium Country France Device iPhone 11 Operating System iOS 15   My Question or Issue Hi, even if I’m searching in « made for you » tab, I can’t find my Discover Weekly and the R...

Niicola

Regular

1717 Views

4 replies

1 likes

  • 1717 Views
  • 4 replies
  • 1 likes

Song request

Can I request Timeless Love by Saraya from the Shocker Movie Soundtrack. Actually I love the whole album if you can get it. You have some of the album. Here is the song I wanthttps://youtu.be/iZLqoG0zqMk

Visitor

Can I request Timeless Love by Saraya from the Shocker Movie Soundtrack. Actually I love the whole album if you can get it. You have some of the album. Here is the song I want https://youtu.be/iZLqo...

geovanebento

Roadie

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Suspicious Playlists

Hi, Three of my songs have recently and repeatedly been added to playlists I never submitted to that clearly demonstrate suspicious behavior. From my research it has been reported by many users that both playlists are fake or fraudulent. The playlist...

Casual Listener

Hi,   Three of my songs have recently and repeatedly been added to playlists I never submitted to that clearly demonstrate suspicious behavior. From my research it has been reported by many&nb...

Coupedaze

Casual Listener

1521 Views

3 replies

1 likes

  • 1521 Views
  • 3 replies
  • 1 likes

Luke Combs Pre-sale codes

PlanPremiumCountryUKDeviceSamsung Galaxy S22 My Question or IssueHas anyone receive the email for the Luke Combs Pre-sale code that opens Wednesday? (Setember 14th, 2022) for his 2023 World tour. I have enabled notification emails and Luke is my top ...

Regular

  Plan Premium Country UK Device Samsung Galaxy S22     My Question or Issue Has anyone receive the email for the Luke Combs Pre-sale code that opens Wednesday? (Setember 14t...

saluteme06

Visitor

24631 Views

43 replies

1 likes

  • 24631 Views
  • 43 replies
  • 1 likes

Superuser Contribution Playing songs i choose

Plan premiumFree/PremiumCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.)iosMy Question or Issuewhenever i go to play an album it will play one song and then play ran...

Visitor

Plan premium Free/Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.) ios My Question...

Dian

Spotify Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Simply Red

Why is PICTURE BOOK the first album of Simply Red missing

Casual Listener

Why is PICTURE BOOK the first album of Simply Red missing

geovanebento

Roadie

450 Views

1 replies

0 likes

Simply Red first album
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads in premium kids

PlanPremiumCountryUSADeviceiPad Operating System(iPad OS) My Question or IssueWe have a premium family account and I’ve created a kids account and now there are ads and beeped language in the ads. First of all, I pay so we don’t have ads, and I set u...

Visitor

Plan Premium Country USA Device iPad  Operating System (iPad OS)   My Question or Issue We have a premium family account and I’ve created a kids account and now there are ads and ...

Vasil

Moderator

664 Views

3 replies

0 likes

  • 664 Views
  • 3 replies
  • 0 likes