Phone upgrade

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Phone upgrade

emma_rolland
Newbie
I pay for Spotify premium, however after upgrading my phone today and downloading Spotify to that, it's the free version not premium. How do I get premium back without paying for two apps
2 Replies

user-removed
Not applicable

Hi, and welcome to the community!


1) Have you checked your Subscriptions page to make sure you are still successfully premium?
2) Spotify desktop should say 'Spotify premium' at the top.
3) Try reinstalling Spotify.
4) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

user-removed
Not applicable

@emma_rolland

 

Hello:

 

Also to double check how did you create your Spotify account? Using an email address, or did you use a Facebook profile to create a Spotify account?

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