Spotify Community

meahtenoha · ‎2016-07-21

Fans First emails are our way of thanking our artists’ biggest Spotify fans with unique or exclusive offers. Previous treats have included:

Access to presale tickets for upcoming concerts.
Access to exclusive merch items not available anywhere else.
Invites to special artist events.

If you want to get your hands on a Spotify Presale Concert Code you have to do the following to be eligilble (a code is not guaranteed):

1. Log into your account page's notification settings to make sure you’ve opted in to Artist Updates emails.

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2. Make sure we have your correct email address here. If there's a spelling mistake in your email then you won't get the code.

Please know these campaigns are run on a first come first serve basis, so it’s possible that it may be full. You can contact the ticket company running the presale to check this.

If you've received one of these emails, congratulations!

Spotify Presale Ticket FAQs:

Do I have to have a Premium account to be eligilble?

Nope, these offers are open to everyone with a Spotify account.

My code or the ticket link doesn't work.

If your code or the ticket link doesn't work, you’ll need to get in touch with the ticketing company running this offer.

I followed the ticket link in the presale email but I can't see the presale option?

These campaigns are run on a first come first serve basis, so it’s possible that it may be full. You can contact the ticket company running the presale to check this.

I took advantage of the presale for a concert but have not yet received my ticket.

Spotify is not involved with the delivery of tickets. You’ll need to contact the ticket provider for more info.

Can I cancel/ refund a presale ticket?

We don’t handle purchasing for presale ticket offers, so it’s best to contact the companies responsible. The email you received about the offer should include a link to the correct ticketing company. They can help with:

Code issues.
Shipping/Delivery questions.
Cancellation/refunds.

meahtenoha · ‎2018-03-08

Hey folks, we're going to close replies to this thread as its the same questions circulating. I'll post the FAQ about Presale codes below.

Presale emails are sent to listeners who our data shows are the artist’s top fans. First, you should make sure you’re opted in to our emails! Edit your account settings here. If you still didn't receive an email, we’re afraid you’re not eligible on this occasion.

DO I HAVE TO HAVE A PREMIUM ACCOUNT TO BE ELIGIBLE?

Nope, these offers are open to everyone with a Spotify account.

I UNSUBSCRIBED FROM SPOTIFY’S EMAILS. WILL I STILL GET THESE OFFERS?

No, but you can re-subscribe to Artist Updates opt in! You can edit your account settings here.

MY CODE OR THE TICKET LINK DOESN'T WORK. WHAT CAN I DO?

If your code or the ticket link doesn't work, you’ll need to get in touch with the ticketing company running this offer.

I FOLLOWED THE TICKET LINK IN THE PRESALE EMAIL BUT CANNOT SEE THE PRESALE OPTION, WHAT CAN I DO?

These campaigns are run on a first come first serve basis, so it’s possible that it may be full. You can contact the ticket company running the presale to check this.

I TOOK ADVANTAGE OF THE PRESALE FOR A CONCERT BUT HAVE NOT YET RECEIVED MY TICKET. WHAT CAN I DO?

Spotify is not involved with the delivery of tickets. You’ll need to contact the ticket provider for more info.

CAN I ARRANGE A CANCELLATION/REFUND OF A PRESALE TICKET WITH YOU?

Spotifiy doesn't handle ticketing for these events. We recommend revisiting the site where you bought the tickets to arrange this.

View solution in original post

PG714 · ‎2018-01-24

where are you going to see them? I will look for presages...

goobergurl28 · ‎2018-01-24

In Sacramento

goobergurl28 · ‎2018-01-24

Thank you

cvolker · ‎2018-01-24

Is this for Haim?

PG714 · ‎2018-01-24

What group and where are you looking for pre-dsale codes for? Cheers

goobergurl28 · ‎2018-01-24

Slayer and I got the code, thanks! It's THETOUR

PG714 · ‎2018-01-24

thanx.....

Brita_Lee · ‎2018-01-24

Got the Haim code! CODE REMOVED

goobergurl28 · ‎2018-01-24

No it's for Slayer... Not sure if it would work for Haim or not.

PG714 · ‎2018-01-24

GO TO SLAYER.NETAND YOU WILL FIND THE CODE 4 UR CITY

goobergurl28 · ‎2018-01-24

Ugh I am bummed, went there and it asks for the code there too... Guess I have to wait. Bummed

ljbagelstein · ‎2018-01-23

Ssame issues as lots of other people. Haim presale starts tomorrow for Spotify. I'm a frequent listener and never received an email. How early do these emails usually go out? Anyone have the code? This is a real bummer, I've been a paid member for years and it seems this is kinda arbitrary.

Brita_Lee · ‎2018-01-24

I'm in the same situation. I was really hoping to get the code for HAIM, and am also a paying listener, but no luck yet.

goobergurl28 · ‎2018-01-24

You have to wonder exactly HOW MUCH time do I have to spend listening to my favorite groups to get these codes...

smeegletrax · ‎2018-01-23

I read somewhere in this chain that the email goes out the night before the sale.

smeegletrax · ‎2018-01-23

Has anyone recieved the code for Jack White at Baxter Center in Omaha April 23?

Kitkat78 · ‎2018-01-19

Anyone have a presale code for The Decemberists they’d be willing to share?

cvolker · ‎2018-01-18

How far in advance of the presale date are the codes sent out to Spotify users?

PG714 · ‎2018-01-18

The night before. I’m afraid.

claire93712 · ‎2018-01-18

Hoping for a HAIM presale code... Can anyone help out?

Pretty upset I didn't recieve one. Feels like you have to have a constant stream of the artist to get one of these....

yosefv · ‎2018-01-10

Does anyone have the Tash Sultana presale code? She's all over my most played 2017 but still didn't receive a code.

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