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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Heartrose
  • Newbie
  • 4800 Views
  • 33 replies
  • 6 likes
  • Other
  • 4800 Views
  • 33 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18640 Views
  • 9 replies
  • 2 likes
  • Other
  • 18640 Views
  • 9 replies
  • 2 likes

Spotify will not run on Roku Ultra today - gives "Something Went Wrong"

Roku Ultra on version 11.5.0 build 4312-C (has not been updated since Dec 12,2022 - Today, Jan 26th, Spotify crashes with "Something Went Wrong." I have tried re-installing it to no avail.

  • Regular
  • Roku Ultra on version 11.5.0 build 4312-C (has not been updated since Dec 12,2022 - Today, Jan 26th, Spotify crashes with "Something Went Wrong." I have tried re-installing it to no avail.
  • kaworu_bloodpaw
  • Roadie
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to listen to my Spotify on bluetooth when sibling uses their Spotify

My sibling and I have separate Spotify accounts. When listening to my own music on my Spotify account on bluetooth, if my sibling attempts to listen to THEIR OWN account on a different bluetooth device my music will get cut off. This happens the othe...

  • Visitor
  • My sibling and I have separate Spotify accounts. When listening to my own music on my Spotify account on bluetooth, if my sibling attempts to listen to THEIR OWN account on a different bluetooth dev...
  • Eni
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Différente musque en même temps dans la meme maison

Nous n'arrivons pas à écouter en même temps des musiques differentes sur des échos box en même temps dans la même maison

  • Visitor
  • Nous n'arrivons pas à écouter en même temps des musiques differentes sur des échos box en même temps dans la même maison
  • Jose_M
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google home speaker turns off shuffle when playing music

PlanPremiumCountrySwedenDeviceOnePlus 6, Google Home Max, Google nest audio, Windows 10 PC. My Question or IssueThis started a week ago after this problem was fixed. Everything worked fine for a couple of days but then a new similar Google home probl...

  • Roadie
  • Plan Premium Country Sweden Device OnePlus 6, Google Home Max, Google nest audio, Windows 10 PC.   My Question or Issue This started a week ago after this problem was fixed. Everyth...
  • Frag
  • Roadie
  • 2322 Views
  • 12 replies
  • 0 likes
  • 2322 Views
  • 12 replies
  • 0 likes

Solved!! [Community][Other] Implement literally any of our Ideas.

If you check the Filter feature for Ideas, you will see that there are literally ZERO in the Implemented status. Sure seems like in the entire history of this feature, you've never even once responded to our feedback by actually giving us what we're ...

  • Casual Listener
  • If you check the Filter feature for Ideas, you will see that there are literally ZERO in the Implemented status. Sure seems like in the entire history of this feature, you've never even once responde...
  • Fayhem
  • Casual Listener
  • 324 Views
  • 2 replies
  • 0 likes
  • Other
  • 324 Views
  • 2 replies
  • 0 likes

New search algo sucks

Search algorithm seems to have changed few minutes ago here in India. See the below pic.There are many tracks available in Spotify which match my search (title & artist); they should be at the top of the search result, like in the previous algorithm.

Screenshot from 2022-05-04 21-27-33.png
  • Music Fan
  • Search algorithm seems to have changed few minutes ago here in India. See the below pic. There are many tracks available in Spotify which match my search (title & artist); they should be at ...
  • serjezizzo
  • Regular
  • 953 Views
  • 3 replies
  • 4 likes
  • Other
  • 953 Views
  • 3 replies
  • 4 likes

Superuser Contribution Şarkı sözleri hatası

Pir Sultan Abdal Dostları adlı albümde Gülcihan Koç'un seslendirmiş olduğu Ali'yim Ben Ali Benim adlı şarkısının sözlerinde "senin gibi müzik çaların ben" demiş ve ardından bir küfür getirmiş lütfen bununla ilgilenirmisiniz cidden çok terbiyesizce ol...

  • Visitor
  • Pir Sultan Abdal Dostları adlı albümde Gülcihan Koç'un seslendirmiş olduğu Ali'yim Ben Ali Benim adlı şarkısının sözlerinde "senin gibi müzik çaların ben" demiş ve ardından bir küfür getirmiş lütfen ...
  • Lyubka
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

How do I stop a podcast

When I log out the podcast I was listening to continues to play in the background. How can I stop a podcast.

  • Visitor
  • When I log out the podcast I was listening to continues to play in the background. How can I stop a podcast.
  • Amayy
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

None of my playlist play when Its enhanced but play when I remove enhance

My music plays fine when it’s not enhanced but when I turn it on none of the songs would play the only way it would play is if I put it in the queue but that would be the only one that would play.

  • Visitor
  • My music plays fine when it’s not enhanced but when I turn it on none of the songs would play the only way it would play is if I put it in the queue but that would be the only one that would play.
  • Amayy
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution My phone Spotify App and Computer Desktop Spotify App will not stay synced

I am having an issue where Spotify will not stay connected between my computer and phone app to control playback on the computer from my phone. This was working until I updated sportif. My computer says I am connected and I can see the cell phone. I ...

  • Casual Listener
  • I am having an issue where Spotify will not stay connected between my computer and phone app to control playback on the computer from my phone. This was working until I updated sportif. My comput...
  • MihailY
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Best way to post original MP3s to profile

I host a weekly radio show, and I want to post the episodes on Spotify like a podcast. I posted my first one today using the Local Files feature as was recommended by google searches. I posted it into a playlist that has the same name as my radio sho...

  • Newbie
  • I host a weekly radio show, and I want to post the episodes on Spotify like a podcast. I posted my first one today using the Local Files feature as was recommended by google searches. I posted it int...
  • Yordan
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • Other
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution j'ai trouvé une erreur dans les paroles d'une musique

j'ai trouvé une erreur dans les paroles d'une musique le nom de la musique est Urus de Favé et l'erreur est le mot "vide" qui doit être le mot "bide"

  • Visitor
  • j'ai trouvé une erreur dans les paroles d'une musique le nom de la musique est Urus de Favé et l'erreur est le mot "vide" qui doit être le mot "bide"
  • Alex
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been trying to watch a podcast(JRE) but only the audio plays any sol

I have been trying to watch a podcast(JRE) but only the audio plays and I see no option for video. I have done a clean reinstall and check all settings and set them to what they are suppose to be for video and still nothing has changed. What do I try...

  • Visitor
  • I have been trying to watch a podcast(JRE) but only the audio plays and I see no option for video. I have done a clean reinstall and check all settings and set them to what they are suppose to be for...
  • Alex
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿cómo puedo contactar al corporativo? me interesa su patrocinio en un event

trabajo en una empresa de eventos deportivos, estamos diseñando una carrera solo para mujeres, me interesa que sean nuestros patrocinadores.

  • Visitor
  • trabajo en una empresa de eventos deportivos, estamos diseñando una carrera solo para mujeres, me interesa que sean nuestros patrocinadores.
  • Alex
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes