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Song is not played

Song is not played






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


Since one month I try to play the song "New Africa" from Graham Moncur III of the album "New Africa". The version of this song in this album is the best. Could you please complete your database? The album songs follwowing this song could have been played.


Kind regards!

1 Reply

Hey @newafrica,

Thanks for reaching out!

Could you check if you have a stable internet connection and possibly try with a different one? It's also a good idea to check if the same thing happens on a different device and if you're in offline mode by any chance. Additionally, if you're using a VPN that can also cause issues with the app's performance so try disabling it if that's the case.


If after these steps you're still unable to play the song it's also possible that it's currently unavailable on Spotify or in your region. As availability depends on permissions from rights holders, we can't say if or when certain content will be available again.

If you're feeling passionate about having this version of the song on Spotify, you can reach out to the artist/ label and ask them what their thoughts on uploading this version of the song on Spotify are and, in case you have the song as a separate file, you can also include it as a Local File and still play it through Spotify 🙂

Hope this helps! 

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