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New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

Spotify Star

TheresaMcKenna

Newbie

79160 Views

49 replies

110 likes

  • 79160 Views
  • 49 replies
  • 110 likes

Superuser Contribution Android APP volume keys to control PREV and NEXT?

Hi, PlanPremiumCountryItalyDeviceNokia X10Operating System Android 13 My Question or IssueCould you please add a feature that allow control play previous song via long press volume - key and play next song via long press volume + key?

Regular

Hi,   Plan Premium Country Italy Device Nokia X10 Operating System  Android 13   My Question or Issue Could you please add a feature that allow control play previous song v...

Yordan

Moderator

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Shuffle hi can someone tell me how I can shuffle all songs plesse? I had youtube music which can do

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Amay

Spotify Star

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

"Popular" tracks still showing old artist's music

I recently bothered to gain access to my artist page through S4A and have gone through the process of removing all of the old music from the other artist with the same name but, while their tracks are no longer showing in my discography, they're stil...

Newbie

I recently bothered to gain access to my artist page through S4A and have gone through the process of removing all of the old music from the other artist with the same name but, while their tracks ar...

geovanebento

Roadie

756 Views

1 replies

0 likes

  • 756 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify radio made by me but also not?

My Question or Issuei was looking up the name of an artist i listen to, and in the results a spotify radio playlist based on that artist popped up. when viewing the playlist, it says it's made for me and has about 170 likes. not sure how people found...

Casual Listener

My Question or Issue i was looking up the name of an artist i listen to, and in the results a spotify radio playlist based on that artist popped up. when viewing the playlist, it says it's made for ...

Yordan

Moderator

2578 Views

3 replies

0 likes

  • 2578 Views
  • 3 replies
  • 0 likes

Trying to share a song by texting link and it links to incorrect song

When I choose a song to listen to and then Spotify plays recommended songs, there have been multiple times I try and share the link to to one of the recommended songs. The link sends fine and the preview in the text shows the correct song, but when t...

Casual Listener

When I choose a song to listen to and then Spotify plays recommended songs, there have been multiple times I try and share the link to to one of the recommended songs.  The link sends fine and t...

Billy-J

Spotify Star

2085 Views

4 replies

0 likes

  • 2085 Views
  • 4 replies
  • 0 likes

Solved!! Idea not live idea yet

The idea "[All Platforms] Bring back Playlist radio" submitted by Emmi_ has not become a live idea yet and is stuck on "Good Suggestion" despite reaching over 8x the amount of votes needed to become a live idea. Someone needs to change its status to ...

Regular

The idea "[All Platforms] Bring back Playlist radio" submitted by Emmi_ has not become a live idea yet and is stuck on "Good Suggestion" despite reaching over 8x  the amount of votes needed...

TNTKitten8

Regular

1041 Views

5 replies

0 likes

  • 1041 Views
  • 5 replies
  • 0 likes

Incorrect data for artist Tim Mahoney

In the About for artist "311", guitarist Tim Mahoney's name is linked to artist "Tim Mahoney", but this is NOT the same Tim Mahoney. And, in artist "Tim Mahoney"s profile pic, it shows artist "311". Again, NOT the same artist/band/person. I'm sure bo...

Casual Listener

In the About for artist "311", guitarist Tim Mahoney's name is linked to artist "Tim Mahoney", but this is NOT the same Tim Mahoney. And, in artist "Tim Mahoney"s profile pic, it shows artist "311". ...

erykol

Music Fan

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Solved!! can't click on song, the song title is in grey tones

For the song "I believe" from Phil Wickham, I can see the song, and can save it, but can't click on it to play it. It's in a grey tone. I haven't had this problem with any of his other songs, nor with other artists. I have the latest version of Spoti...

Casual Listener

For the song "I believe" from Phil Wickham, I can see the song, and can save it, but can't click on it to play it. It's in a grey tone. I haven't had this problem with any of his other songs, nor wit...

Billy-J

Spotify Star

603 Views

5 replies

0 likes

  • 603 Views
  • 5 replies
  • 0 likes

Superuser Contribution To many recommendations in playlist

(I do use iOS 16.2)it Plays a recommendation song legit ever 1-4 songs.any one else have that problem? i have premium (sorry for bad English if wrong)

Newbie

(I do use iOS 16.2) it Plays a recommendation song legit ever 1-4 songs. any one else have that problem?   i have premium     (sorry for bad English if wrong)  

Yordan

Moderator

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two songs and then nothing

PlanPremiumCountrySouth AfricaDeviceHigh spec desktop PCOperating SystemWindows 10 pro My Question or IssueHi Guys, having this issue on and off for a few weeks now. Start listening and a little while in Spotify will play two tracks at a time ( track...

Regular

Plan Premium Country South Africa Device High spec desktop PC Operating System Windows 10 pro   My Question or Issue Hi Guys, having this issue on and off for a few weeks now. Start li...

Patat01

Regular

378 Views

2 replies

0 likes

  • 378 Views
  • 2 replies
  • 0 likes

Swipe songs in a Blend playlist

I often queue songs by swiping them to the left. From what I have noticed, this works for every playlist except my Blend playlist. Is this a bug that just had gone unnoticed? I assume there wouldn't be a reason to exclude Blends specifically from swi...

Visitor

I often queue songs by swiping them to the left. From what I have noticed, this works for every playlist except my Blend playlist. Is this a bug that just had gone unnoticed? I assume there wouldn't ...

LeonardoWatch

Visitor

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blend playlist

I blended with a friend and we had a few common songs. I was wondering how the algorithm works in terms of who listen to that song more, or which profile the song came from? Like listening to the song more than 10 times. None of the below information...

Visitor

I blended with a friend and we had a few common songs. I was wondering how the algorithm works in terms of who listen to that song more, or which profile the song came from? Like listening to the son...

Alex

Spotify Legend

5188 Views

1 replies

0 likes

  • 5188 Views
  • 1 replies
  • 0 likes

why does the music stop playing when the phone rings?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

geovanebento

Roadie

2786 Views

1 replies

0 likes

  • 2786 Views
  • 1 replies
  • 0 likes

Profile says I follow 20 when I follow 8

PlanFree/PremiumCountryCanadaDevice(iPhone 13)Operating System(iOS 16) My Question or IssueMy profile says I follow 20 people but when I click on "following" it only shows 8 people.

Visitor

Plan Free/Premium Country Canada Device (iPhone 13) Operating System (iOS 16)   My Question or Issue My profile says I follow 20 people but when I click on "following" it only shows 8 ...

geovanebento

Roadie

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canvases not displaying

PlanPremiumCountryVenezuela DeviceiPhone SE 2020Operating SystemiOS 16.0 My Question or IssueNo canvases have shown up in any songs for a couple months now: i’ve deleted and reinstalled the app, the option for displaying canvases is on and data savin...

Newbie

  Plan Premium Country Venezuela  Device iPhone SE 2020 Operating System iOS 16.0   My Question or Issue No canvases have shown up in any songs for a couple months now: i’ve...

Lyubka

Moderator

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

VICTORIOUS

Why aren't the victorious songs available for LATAM?

Newbie

Why aren't the victorious songs available for LATAM? 💔😭

Maxim

Spotify Star

987 Views

1 replies

0 likes

  • 987 Views
  • 1 replies
  • 0 likes

Wrong song enlisted

The song from bindass Kannada film "Thara thara onthara " is the incorrect song in Spotify. Kindly fix this song ASAP

Visitor

 The song from bindass Kannada film "Thara thara onthara " is the incorrect song in Spotify. Kindly fix this song ASAP

Billy-J

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have a human look at ‘This is: Clipse’ and other Spotify playlists

IDEA: Have a human or team of humans specializing in specific genre’s/music categories in charge of Spotify playlists. I have noticed a number of problems such as broken tracks and insufferable jokes of songs reaching Spotify playlists over the years...

Regular

IDEA: Have a human or team of humans specializing in specific genre’s/music categories in charge of Spotify playlists.    I have noticed a number of problems such as broken tracks and ins...

Bruhhead

Regular

635 Views

3 replies

0 likes

  • 635 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle button disappeared

PlanPremium Duo( im not the one paying)CountryUSADeviceiPhone SE 2020Operating SystemiOS 16.5.1 My Question or IssueI recently made a new account that is a premium duo. Keep in mind I’m not the one that is paying for the plan if that has anything to ...

Casual Listener

Plan Premium Duo( im not the one paying) Country USA Device iPhone SE 2020 Operating System iOS 16.5.1   My Question or Issue I recently made a new account that is a premium duo. Keep ...

Tosh217

Newbie

3013 Views

4 replies

1 likes

  • 3013 Views
  • 4 replies
  • 1 likes